4/13/26 our first pet visit since relocating to San Angelo. The front desk greeted us as soon as we walked in for our 8am appointment. We filled out the one page new client form, handed over our previous vacation records to be inputted into their system and taken back to the examination room all within 10 minutes of our arrival. Our veterinarian, Theresa Feller, DVM was simply amazing! Theresa was thorough, asked questions and answered all our questions regarding our pet's health and we enjoyed visiting with her as she examined our miniature Schnauzer. Very friendly, professional, nice clean facility and very reasonably priced for the services we received. They accept debit/credit (as shown on our receipt), cash and I'm sure a check for those who still prefer check writing. So happy we found this Veterinary Hospital plus they are really close to home. read more

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More interested in making a buck than treating their patients. Our dog has the same thing an infection that he had when they first treated him but it would be too easy and they wouldn't make any money if they were to just write him a script for antibiotics. No we gotta bring him in, pay for an office visit and what ever else they want to bill for. which I told the lady we couldn't afford it right now, but does that matter? No. There's no money in that scenario , how humane read more

What could improve at this business? In my humble opinion, customer service. There's a cool and detached atmosphere present (especially noticeable since they moved into their new building). The staff seldom make eye contact and respond in a curt, perfunctory manner--somewhat reminiscent of those airline employees who show up in viral videos, coolly matching wits with frustrated customers instead of trying to help. No small talk, no reassuring smiles with the public. But amongst themselves, there are smiles, laughter ... and conversation. In a nutshell, I didn't understand that microchipping services were cash only; when they initially mentioned it, I assumed payment was simply due at the time of service and didn't consider that, in this day and age, they wouldn't accept credit or debit cards for any service. This put me in an embarrassing predicament, as I don't carry cash and the service had already been rendered. Rather than offer to bill me, I was set off on a highly inconvenient adventure to leave and find an ATM on a time limit, since they were scheduled to close in less than an hour. Office staff later explained that they were acting as an agent for a third‑party microchipping vendor, but it seems like a poor choice if it's going to alienate or anger customers with a "cash only" policy. They were more than ready and willing to lose a long‑time client over this policy--and they did. They had the unique opportunity to turn an upset customer into a pleased one in a heartbeat, simply by saying something like, "Hey, don't worry about it. Happens all the time. We'll take care of it and bill you. You're a long‑time client." They made a concerted decision not to do so, however. Customer loyalty, like respect, is earned; it is not a given. In a service business, it often costs 5 to 25 times more to attract a new client than to retain an existing one--meaning every loyal customer you keep is worth many times more than the effort it would take to replace them. In today's veterinary economics, a loyal client can be worth thousands of dollars over their relationship; losing a long term patron over a cash-only microchipping hiccup is less a policy and more a self-inflicted wound. "Consumers are statistics. Customers are people." -Stanley Marcus read more

Todd is awesome and helped us a lot when our adopted pup had distemper. On our last visit however we saw the woman vet and also the assistant, they both wrongly assumed that our dog had not had her 2020 rabies vaccination and made snarky comments about how her tag was in such great condition considering it was 2 years old . Well if they had actually bothered to look at the tag it said 2020 on it ... she was staying at a local kennel's and the vet there had given her shots before her stay . Don't jump to conclusions just because some people might skip vaccinations for their pets ... we do not ! read more

The vets are amazing especially Dr Henderson but rudest staff I've ever seen. Three employees behind desk and not greeted by one of them. I said hello once and nothing, i said hello twice and girl acts like she didn't see me and said just a minute. What about the other two? read more

We have been using the San Angelo veterinary hospital, Dr. Henderson, since 1998 and have had stellar service. They treat our pets like family. We continue to drive from San Antonio to San Angelo just to visit Dr. Henderson. read more

My one star rating is for the rude customer service of the phone staff. I called asking about prices, hours etc. as my son has a new puppy. I asked about boarding, and was gruffly told "it's been sold out for months". Well, excuse me! I guess I'm an idiot. The puppies shot records were on file, and we needed a copy of them. That's because when we asked for a late appointment, we were told pretty much the same "we're all booked up". Hours later, my son called to follow up and the woman was very rude and nasty to him, and hung up. She finally sent the fax. Maybe the vet is awesome, but we'll never know. That kind of rudeness isn't necessary and it sound like they're so exclusive that they don't need any new business. read more

I highly recommend San Angelo Vet. Hospital. The staff welcomed and were very friendly. They took care of my dog who had been attacked by a porcupine. Keep up the work staff. read more

Todd is a great vet and the staff manages to be professional as well as friendly. I would highly reccomend Them for your small animal healthcare. read more

I adopted a dog and they had scheduled him here to be neutered. This was my first and last dealing with them. I picked him up and he had blood all over his stomach, he had obviously pooped and had it all in his long hair. I was told I could clean the blood up with peroxide and to just not bathe him for a week. So getting dried poop out of his long hair was a lot of fun. Regardless, the blood and poop wasn't what did it for me. I called and told them he was having a reaction to the surgery and they told me that they would be there till 6 and I could come to town and pick up some meds. So I headed in to town and pulled up at 5:42 as their employee was leaving. They saw me but didn't come back! So I drove into town for nothing! Ruined it for me! read more

Dr Henderson and Dr Feller are outstanding! Everyone I is very nice and professional. I appreciate all they do and would and have recommended to other people . read more

A dog I adopted from the San Angelo Shelter had problems. After just two short months with her, we realized she needed help, ASAP. We were hoping it wouldn't be a surgical fix, but lo and behold, it was the only cure. Ugh.. well, we were told by these people that the surgery was going to be over $500. Yeah, well...that was waaaay out of our price range. I called every single vet in the phone book with about the same (or in most cases worse) prices. I called this office back and asked if there was anything that wasn't absolutely necessary. They worked with us and got the price down to $375 (with a military discount and taking off some un-necessary things). It was still way too expensive for us, but it was worth it. Our dog is happier than we've ever seen her and I highly recommend these folks. Dr. Henderson is great and we're glad we chose them for this procedure. read more

Awful customer service. Call to asked for our pets information and the lady that answer the phone has attitude like I was bothering her. I don't understand how can you work with customer and not provide great service. I am good enough for you to take my money but not to give me in a polite manner information that I required. Will be looking for someone else to take care of both of my pets. read more

Three fold awesome. One. They are the most caring vets. Not looking to make as much money as possible for a bunch of unnecessary tests. Fair priced with awesome care. Two. The best boarders. Fair pricing with a vet right there for emergencies. Usually when my pets are boarded they come home like they just escaped prison. With this location they act like they just had a long bath visit. Three. They give great baths. They actually scrub the dogs. My dogs smell good for about a month! read more

Brought my dog in for a checkup, didn't even get a chance to see the main veterinarian. The techs acted like I was in their way, they scared my dog and messed up his meds. Definitely not going back again. read more

One of my Christmas presents this past year was a little while Persian kitten that I adore. However, his bursts of energy sprinting across our leather couches was a little frustrating. I decided to have him neutered and declawed (front paws only). After researching several vet clinics, I was still unsure where to take him. I called the animal shelter for suggestions and this clinic came highly recommended, first on their list. The vet was a country man, wearing boots and jeans as a true A&M grad would. Such a nice man, and his staff was very sweet and helpful. They require felines to stay 3 nights after declawing to ensure proper healing, which I was uneasy about, but they were very informative and let me visit him daily. What blew me away was how inexpensive they were. $204 total, includes declawing, neutering, antibiotics, anesthesia, 3 night stay and pain injections. I would highly recommend any pet owner to bring their fur babies here for thorough, affordable care. read more

Dr. Henderson is wonderful. He is very patient and smart. It is easy to get an appointment and his prices are reasonable. My dog hurt her foot one morning and I made an appointment for that afternoon, but when she was still in pain and not getting any better by midmorning I called back. They said bring her right in. Turns out she had broken her foot. They took extra special care of my baby and answered every question I had. I definitely recommend this Vet! read more

I have been a customer of Dr. Henderson since he started his practice at the N. Milton location. I have never had a problem with any of his staff or himself over the 20-30 years that I have gone there. I thought very highly of Dr. Henderson and his staff. Recently, I took my dog in to have stitches removed. I was the only person in the waiting room. The receptionist was on the phone arguing with a customer about whether or not the pet in question had been there before or not. I waited 10-minutes without any hello, nod, smile, or I will be with you in a moment. A man walked in and stood in front of the receptionist. She ignored him and stayed on the phone for a few more minutes. When she got off the phone, she looked at the man and said "you here to pick up?. He said yes. She went to get his dog, again without even acknowledging my presence, a "I will be with you in a moment" or anything. When the man left she asked, "what are you here for", I said I was told to bring my dog in for stitches removal. She grabbed the leash and took the dog back. By this time, I had been in the office for 20-minutes or longer. Not once did she say hello, I will be with you in a minute, no smile, no nod, no acknowledgement of me even being in the room. I did not care that she waited on the man before me even though I was there first, but she could have at least said: "I will be with you in a moment", or I am going to run get his dog, and I will be with you. She said nothing, just ignored me. When we were alone in the waiting room, I told her she was rude. I told her I had never been treated so rudely by any staff in this office. I did not say anything bad or negative other than her being rude by ignoring me. A couple of days later, I received a nasty letter from Dr. Henderson. He told me that he had called, left a message and I never returned his call. I never had a call logged on my phone nor did I have any message from his office. He may have called a wrong number. He told me that I had had a "confrontation" with his receptionist, and therefore, I would have to find another vet as he refused to see me any longer. I could not believe he would throw a long-term good customer and her pets out in the street over just telling a receptionist she is rude. He did not even bother to talk face to face with me about it. His letter was rude, and he lied about the call that I never received. After being a loyal, good paying customer for so long, you would think he would treat his customers better, but he has changed and is not the nice person he used to be. This receptionist is rude. Dr. Henderson would be better off teaching her some social skills and manners. I am glad I found out what a horrible person Dr. Henderson has turned into and will be more than happy to find a new vet. A simple smile goes a long way and tells someone that you know they are there and not forgotten. read more