I hired Eberle Septic, a big mistake. My Aerobic Septic needed pumping, the last time I had it…read morepumped was back in 2021. The date, December 2025, I was out of town and my college age son was present to oversee the service. 7 months later, I needed to have my Septic pumped. Now I am very well versed on the Aerobic Septic System and clearly understand, the Trash Tank doesn't fill up in 7 months with only two living in the household. The invoice clearly stated, the Service Technician wrote, "1,500 Gallons was pumped". He told my son, if you want the rest pumped out, it will cost an additional $500. The service was $595.00! By the time my son was present to check the service, the lids were already shut and the Service Technician was packing up. Like I stated before, 7 months and my Trash Tank was full! I didn't confront the owner(s) but wanted to write this review. I am not worried about the money but the principle behind this issue. After doing some research, I found the company is Family owned. I am not insinuating nothing bad about the company but the Service Technician who supposedly Service my Aerobic Septic System who represents the Family Owned Business.

You may recall my post one November morning after I discovered my septic tank needed to be pumped…read more I located Eberle Septic on Angi.com, and he showed up to pump the tank and did a fine job. It was discovered that the system would need to be replaced, and he offered to reach out to a company he felt was reputable. I'm not sure, but I believe this made him a contractor because he wrote up the paperwork that the septic company, Kyle Salmeron Septic, would subcontract under Eberle Septic and Chad Eberle would oversee all the work done at my home (I never saw him again). I paid Eberle $12,000 for the job, and he paid Salmeron $7,500. Kyle Salmeron and I discovered Chad pocketed $5,000 for the referral. Kyle Salmeron Septic showed up to begin work. The old tank was removed, and a very large hole was left in my backyard. A 500 gallon tank was removed leaving a hole large enough for a 500 gallon tank to be installed, however they brought in a 1000 gallon tank and it sat in my yard for a week until they ordered the correct tank. Along with the large smelly hole, my privacy fence had been cut into sections so they could get the backhoe in. My 7-station irrigation system was pulled up from the ground, PVC pipe shattered, broken main water line, electrical wires exposed, sitting in a 500 gallon pool of smelly eater. We are still assessing the cost to repair or replace. A 70+ year old tree will need to be cut down or it will fall on my home, AND the septic tank is sitting above ground, The hole for the tank was not deep enough. Kyle Salmeron neglected to inform me of his chronic illness and inability to complete the job in the two day time frame. HE NEVER SHOULD HAVE ACCEPTED THE JOB. The work took over 5 weeks. My clothing, bedding, furniture, carpet, and air all smell like septic water. To remove the tree, replace the irrigation system, repair the fence, replace the soil, sod and new grass, clean my clothing, carpet, etc., is more than I can afford and I don't see them being held accountable for any of it. I contacted the Attorney General's office and he suggested I have the BCSO document the damage. The sheriff says it's a civil issue, take it to small claims court. The damage, at a conservative estimate is well over, $35,000. I highly suggest you avoid Angi.com, Eberle Septic, and Kyle Salmeron Septic. I have taken up the matter with Angi.com and should hear back from them Monday.

had the pleasure of working with Tony and his daughter. When I reached out to inquire about having…read moremy septic pumped, Tony responded promptly and was incredibly helpful throughout the process. He took the time to answer all my questions and kept me informed at every step, which I really appreciated. He also provided valuable suggestions for future maintenance. The entire experience was smooth, and I couldn't have asked for better service. Thank you for your professionalism and friendliness!

Im completely at a loss for words. Tony just helped me with a massive clog in my septic OVER THE…read morePHONE on Sunday afternoon. I was in a panic with water overflowing using a wet vac to avoid massive water damage. He spent 30 whole minutes on the phone with me to fix it and even tried not to charge me. This guys out here doing gods work. Completely incredible.

Beware....Do not recommend using Metro Plumbing and Sewer Service. Highly overpriced. They just…read morefixed my 97 year old mother's water heater. A drain valve was replaced, it took 20 minutes, and the part cost less than $50.00, as verified by the serviceman. The bill was $250.00 ...and this with what they said was a senior citizen discount.

I had a water emergency in my front yard and my neighbor recommended I call Metro. Not only did i…read moreget a rapid response, the job was done quickly and effectively within hours. Several methods of payment were offered which made payment super easy. Tom was professional, helpful, and I could not be more grateful. A small business that has been around for more than 40 years and is BBB approval? I might be their biggest fan

This company has you come in for 2 days to train for about 10 hours each day, stated that you are…read morehired then the day before the start date they decide to advise that they will reach out to you and to not come in. A job was sacrificed to train for a not guaranteed position in the company after owners expressed to be hired. Joe and Micheal lied and set up false promises of a job! If you're looking for a reliable company that cares for people this is not on

Stephanie from MJ emailed me and offered a detailed explanation about the different types of tanks…read moreand the different reporting systems they use. She explained to me the error that the technicians did not report that my trash tank was buried, but that this is common and just wasn't accurately reflected in the reports. I appreciated her clarification and explanation, so I'm updating my review here. I was still dissatisfied with the treatment I received from the previous employees I interacted with, and as I explained to her, if anyone had offered me the same explanation and assistance when I first contacted them, it wouldn't have ever escalated to this.

Needed my septic pumped & called Bulldog after finding their company on Yelp. I read a negative…read morepost about them charging more from the phone quote to the in-person price because they had to dig septic tank cover off. I clearly described access to my tank and they were able to quote the same over the telephone & in-person price. I found the 2 techs friendly & they provided good info on system maintenance. They neatly put back the little bit of grass around the tank lid they had to remove to access the lid. Also...I would ignore that other guy with the negative review about price change. If your tank lid is buried, & significant effort has to go into just accessing the lid before any pump out work can be done & you don't tell Bulldog that, then charging more for the time & to dig it out is reasonable. I will use Bulldog for my future septic pump out needs.

I had my septic tank pumped. They did a good job, but they severely under-quoted me how much it…read morewould cost. I was quoted $425 plus a "possible $100 digging charge if they have to dig more than 12 inches down". So my family and I went out there and dug out one whole opening, about 11" down. Turns out they need 2 openings, plus they changed their digging charge policy. According to the receptionist, the policy just changed to "If they have to dig at all, it's $100". So just be aware. $100 to dig a few scoops of dirt SEEMS high to me, but what do I know. My average sized home has a 1,250 gal. tank, and apparently such a tank can hold 1500 gallons, because they charged me $150 more for 500 extra gallons pumped. So all in all, I paid $675 when I expected to pay $425. A bit of a sticker shock. Would I recommend them? Maybe, but just know that they under-quote you. I paid over 50% more than I expected. You WILL have to add the $100 digging fee, and unless you're living in a 1 bedroom trailer, your tank will be more than the $425 standard fee for "up to 1,000 gallons". I'm not going to be ridiculous and give them 1 star or some nonsense. They get 3 stars. They did a good job on the pumping. But I honestly think the owner(s) have a lot to learn about business, customer service, and human psychology. Who likes to pay more than they expected? If you need more than $425 for a pumping, just raise your price. But don't play games. $100 for a bit of digging is ridiculous. Don't hold out hope a person can escape that massive charge, if you want that $100 every time you come out. Just be up-front about how much you want for your service.

Still awaiting an explanation from Van Delden Wastewater on the enormous amount of styrofoam noted…read morein the attached photos. They are not replying because they know there is no plausible explanation I have recently learned a 4'x4'x10' sheet of styrofoam was used to fill space on top of my system. I even know it was purchased at "Foam Products of San Antonio" Still wanna say I'm fabricating details Chad? You forget I have what was the lead installer on my side now BEWARE BEWARE BEWARE UPDATE #2. Because I refuse to let Van Delden simply deny accountability and my claim that there are neighbors dealing with the same issue the map below shows 2 houses circled that have the same fiberglass unit buried even deeper than mine. The homeowners are currently working with Highland Homes to "find a resolution" to fix these ticking time bombs. Highland is asking for their patience as they come up with a solution. They are having to try to engineer something to reinforce it and prevent collapse without having to replace the entire system with a concrete system like I had to and which should have been placed from the beginning due to the depth of the plumbing coming out of the house. UPDATE. since they still are not interested in taking any accountability let me describe with more detail. First of all the photos speak for themselves! The styrofoam has no business being there. What on earth could explain its need to be there? Van Delden and Highland Homes both try to blame the other. Van Delden tries to say they "have written documentation from Highland Homes that they further raised the grade after project completion! That may be the case but that still doesn't explain the styrofoam. A picture is worth a thousand words. I think these speak very very loudly Let me add a couple more including a stack of risers and some specs from the Clearstream website I can assure you there was a suit filed, lawyers were involved and that Clearstream (manufacturer of the septic system itself), nor Highland Homes were too happy with my photos, videos, or firsthand inspections We ended up having to pay $18,300 for a full replacement with a different company. Highland Homes paid us this plus a small bit more (which barely covered my lawyers fees plus the 1700 sq fr of sod that had to be replaced (4 pallets at $270/ pallet) And I do know for a fact that two of my next-door neighbors systems are buried every bit as deep or deeper than mine and Highland Homes is currently seeking to find an engineering workaround to avoid having to replace the whole system When this first happened I would have settled being out a few thousand dollars of my own money if you all would have just done what was right and owned it. Instead you want to continue to deny accountability Wish I could give a half star. My fiberglass system which is not supposed to be buried any deeper than 18" was knowingly buried just short of 4' deep due to the plumber placing main line too deep. Rather than installing a concrete system which would be capable of supporting the weight of that much soil on top they opted to install the fiberglass system and put a MASSIVE amount of styrofoam on top to fill some of the space but not weigh as much as soil would (as if that was ever going to work long term). It worked for about 3 yrs before it completely gave way and collapsed revealing their deceit. Upon reaching out to them they simply wanted to fall back on their "2 yr warranty" and because it was 3 yrs they declined any and all accountability. I live in Timberwood Park in a pocket of 19 homes built 3-5 yrs ago and already multiple homes have had similar failures and two of my neighbors have fiberglass systems buried as deep or deeper (we can measure down the clean out pipe to the T fitting as well as see how many risers were used when the septic lid is removed. I had to get a lawyer involved and we won that case without a problem. I have tons of photos and videos showing how much blatant disregard went into my installation. They are known for being price gougers. Now you can add sketchy and deceitful to their name!!!!!!!!!

Our alarm went off on Friday called for service they came out on Monday took care of problem. Their…read moreprices are very reasonable. Peter and another service guy came out. Peter was very informative and friendly. We have been with Van Delden for 5 years and are very pleased with them. Customer service is always helpful and friendly when we make a call for any questions or issues. Highly recommend Van Delden.

The technician called in advance. He was very thorough in the inspection and answered all my…read morequestions professionally. Highly recommend this service and technician.

The technician providing the service was very polite and helpful. When I said that I had forgotten…read moreto put the chlorine in this month he offered to do it for me. I gave him the tablets and he went around back and did it for me. Could not get better service.

I highly recommend Septic Solutions. Tommy scheduled me right away. They arrived on time and…read morewere extremely polite. They did a great job cleaning out the septic (no mess or dirt left out of place). Thank you again for doing a great job!

As long as I have a septic tank Septic Solutions will be my company. When I called, Tommy helped me…read moreover the phone so I could live in my house until they arrived. They arrived on time and were extremely polite, explaining exactly what they were doing. We also had a stoppage between the clean out and the ceptic which they took care of easily. They also told us how to speed up the removal of the foul smell in the house. This company is an example of how all companies should be. Thanks guys for a great job!