Hector Moreno Through San Antonio Plumbing Quoted Extortion Amount To Replace Two Bathroom Faucets. Didn't Use Them. Bad Pricing.

I requested service through Home Warranty of America, after a different plumber had already assessed the job and provided me a quote. When I called to schedule, I was assured the repairs would be covered and completed the same day. Hector, the technician, confirmed this in person and diagnosed the same issue as the first plumber. I even received an email from the warranty company approving replacement of the PRV, hose bib, and up to 4 hours of labor. Great! But just an hour later, Hector called to say the coverage was only partial--and I owed an additional $270. I asked for an invoice with a breakdown. What I received listed 7 hours of labor (2 hours for valves, 5 for the PRV). Hector had only been on-site for around an hour--it simply couldn't have taken 2 hours to replace the valves. I also questioned paying more before he replaces the PRV, especially since it's unlikely even six hours of labor is needed. Hector ignored my concerns and told me to call the office the next day. But the office didn't answer while he was there trying to collect payment. This is unacceptable--my PRV is still uninstalled despite the promise of same-day service. Additionally, Hector left the water on, even though I specifically asked him to shut it off due to high pressure. Now he's ignoring my texts altogether. I will never recommend this company, and I plan to file a complaint with both the home warranty company and relevant consumer authorities. read more

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After submitting claim thru my home warranty company they assigned claim to San Antonio Plumbing. I immediately received a call from SA Plumbing to setup appt.. My claim was assigned to Dustin Gutierrez who presented himself very professional and was very informative with his process in resolving the issue. He was very punctual on his couple of visits and effectively resolved issue in a very professional manner. The office staff was also very friendly and helpful. read more

I have used multiple plumbing companies. And this has to be the worst. Would I recommend absolutely not. I am retired and on a fixed income. They came out and did absolutely nothing. Don't use this company. Very poor service. I had to call another plumber the same day. read more

I think I had a similar experience as other customers. The plumbers are skilled, knowledgeable, and hustlers but there is a critical piece missing from this companies culture. That is QUALITY CONTROL. Our home had pressure issues hot water only in one room. San Antonio Plumbing came out and changed the PRV - never checking the actual room, took payment, and left. It could be said that it was my fault for not checking that they actually fixed it, but it was not fixed. Came back again. Spent the necessary time to troubleshoot and blew out the lines and furthermore I authorized them to change out the hot water heater. They left and since I was busy with work I was unable to check. Once again they did not check their work and left my water softener in by-pass and swapped the cold and hot water in the shower They had to come out again. After four visits and paying them significant amount of money to accomplish I felt that they had ZERO value for my time. They got paid their money, they do not care. This should had been fixed and corrected in two visits. They had ZERO quality control as they ended up leaving three times in error. Not impressed and it is sad because the actual plumbers work hard, great personalities, and I am very respecting of the plumbing and trades professions. read more

This company was sent to us by our Home warranty. I understand that they can't do anything unless the home warranty approves the claim which they didn't. So I felt like I wasted the call fee of $75, my efforts & my time of rest. So the tech guy suggested they could apply the 75 to items they will use. But boy the estimate was ridiculous! It went up to $800+!!! Way too expensive!!! The other plumber sent previously charged me for only $30. read more

Eric was prompt, professional and did a great job fixing my leaking sink. Thank you!

I was trying to save some money by selecting a plumber who didn't have a service call fee (single mom pinching pennies). I was unaware that they didn't charge depending on the issue. They have standard fees no matter how big or small the issue. I was desperate to get the leak fixed, thinking it was something detrimental, so I agreed to pay the fee. Turned out it was a small leak. One of the PVC pipe coupling had come apart.  I ended up paying $700 for PVC cement to be placed in a coupling. I regret not going with another plumber. At least they would've inspected and charged me accordingly for the issue. I found out the hard way that I would've paid half the price, maybe less if I had gone w the plumber who had the service call fee. The only positive part of this experience was that the plumber was very personable. He was nice enough to look at another issue I was having. 2 gold stars for Mr. Kiolbassa. read more

they replaced my father's water heater. Had to call them back because they switched the hot and cold water. Still, my father had no hot water. They came back out and said the water heater tested positive and suggested over $1300 in repairs to get hot water. I got anot plumber out to get another estimate. They NEVER plugged the water heater back in. Will never use them again. read more

I am very satisfied with the level of service San Antonio Plumbing provided. They are fast in getting the job done. Technician Eli was very helpful, responsive and showed up on time. I'm very impressed by how fast he got my kitchen sink fixed. He answered all my questions and concerns. He make sure everything works and cleaned up after himself. I would recommend Eli and San Antonio Plumbing to friends and families. Thank you, Eli! read more

These guys couldn't have been more helpful or friendly. I called them looking for a part. They don't sell parts. It could have been over then. But the gentleman I was talking to said "Send me a pic of what your looking for". They had a spare one and let me come get it. Didn't even charge me anything. I will use them whenever I need some plumbing done. Thanks so much! read more

I would recommend San Antonio plumbing as they fixed my leak behind wall. I called at 8am when they opened and Jonathan was here by 10 am and had the leak fixed in about 30 minutes. He showed me where the leak was coming from (a pex pipe behind wall had a pin hole in it ) and he replaced with new pex pipe. Johnny was very courteous and professional. Also very reasonable prices Thank you San Antonio plumbing read more

San Antonio Plumbing - Leak fixed behind wall - Plumbing Near Me - Helotes, Texas

This place is a scam please place do not buy from them. They came to pickup my Washer that i paid for cash. Because it messed up. And will not answer the phone they have kept my Washer for 7 months telling me they waiting on parts. I called and call. Don't not waist your time. It's not worth it. read more

I called for a plumbing problem in my kitchen. The receptionist was very friendly. I got an appointment in two days. Johnny, the technician, arrived on time and diagnosed and solved the problem quickly and efficiently! San Antonio Plumbing is who to call when you need a plumber! read more

It's difficult to be positive when you're faced with a plumbing emergency type situation. However, I can say that my house was serviced by an experienced, family owned and extremely professional company. This was literally my first experience hiring a plumber, so I don't have much to compare it to. However I can say that they explained the issue direction, provided some professional insight, and worked quickly to get the process moving. Id recommend them to anyone looking for a plumber in the San Antonio area. read more

I called my home warranty company for a shower leak. The shower would leak even when you turned it off. It was the cartilage. They assigned San Antonio Plumbing to do the work. I got a call the next day and they asked if they could send someone right over. Eli arrived within 30 minutes and looked at the shower and correctly diagnosis it and left to get the part. Within less then 30 minutes, he returned and fix the issue. On his way out he noticed that my outside faucet was leaking and just tightened it and it stopped. Great job Eli. I was very impressed by the fast service, and he didn't even try to bamboozle me. read more

I had them run a jetter to unclog my sewer line at my home and they did a great job. They sent me a text when they were on their way and arrived on time. read more

After my warranty company sent out a terrible company (A Snap) to diagnose my water heater and refused the job, they contacted San Antonio Plumbing. From my first call they were kind, helpful and the lady taking my call got me worked into the schedule two days early. Joseph worked with my warranty company and got the perfect replacement for it (it was a 65 gallon wh that isn't made anymore) and minimized my out of pocket costs and convinced them to purchase locally. Armando Olivares the technician was prompt, courteous and changed out everything, adjusted the new expansion tank and explained everything. He cleaned up everything and was done in record time. He did this in a garage on a record day of heat of 103 degrees! Cannot recommend this company too highly! read more

I needed my water heater replaced. It's a 75 gallon, Natural gas unit. It would have cost me $1200 to purchase from HD or Lowe's, but they would have had to order it, and I needed it sooner than later. They guys came out and quoted me $4100!!!!! To install a $1200 water heater. In a closet, in my garage. I had it drained and disconnected before the got there as it was getting late. I even removed the water softener, let them borrow tools. Don't get me wrong, they were really friendly and did a clean install. Seriously, $4100!!! They replaced hoses, added an expansion tank, and leak detector (cheap battery powered). 1200 heater 25 tank $75 misc hoses and fitting. Shoot, let's just say $1700 for all materials and tax That's $2400 labor for two hours of work. I never got an itemized receipt. They were supposed to come back to address another issue, never did. I got screwed. Learn from my mistakes. Do NOT use this company. read more

I would like to give this company a hand and stamp of approval! I made servals calls to plumbing companies and these guys were able to give the best response ok a professional and timely manner. First off they showed up on time, yes I said they showed up ON time! Second they were very respectable and used booties to wear over their boots to keep my new carpet clean. They surveyed the problem and made the repairs needed to be done. All while the working process they kept their work space clean and made sure to not make a mess. I was very impressed by the crew and their professionalism. I would recommend these guys and will be using them for any plumbing issues I may come across in the future. read more

San Antonio Plumbing - Plumbing Near Me - Helotes, Texas

Our water heater was 28 years old and finally needed to be replaced. They walked us through the changes in code that needed an upgrade to our system, so that we are compliant, and explained the additional cost. Also, that it would need to be inspected by City Code Compliance and they would schedule the visit. They were prompt, kind, and very efficient at their job. When we were confused, they did everything to help us understand, never were they harsh or unkind. The best I can say, is that these folks are the best at what they do and top in customer service. I don't think you could go wrong calling them to do the work you need. . . read more

These guys are prompt and professional. We just bought a house and of course there will be unpleasant surprises. Replacing the 40 year old dishwasher was not going to happen until Brett and Joseph got involved. Old, inefficient fittings and patch jobs got replaced with new, clean piping and angle stop. A small leak that had been there was gone and the new dishwasher runs and drains perfectly. The price was totally fair. And this was on a Saturday. We'll be calling them when the next plumbing surprise shows up. read more

San Antonio Plumbing - New dishwasher, working happily - Plumbing Near Me - Helotes, Texas

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They charged me $390 to replace kits in 2 toilets. (Each kit costs $14) I had a huge water bill and needed them to come fix 2 running toilets and they wouldn't give me a quote over the phone. I went ahead and paid it because I had already taken off work and didn't want to let the toilets continue running. I'll call Chambliss next time. They're ethical and affordable. read more

Last month we were standing in the middle of the yard, realizing we weren't going to be able to fix our own problem and lamenting over the fact that plumbing companies are notoriously hard to trust. We were calling around and we were told either that we'd have to wait quite some time or were quoted over $1000 for a job they hadn't even seen. Then, someone drove past in a SA Plumbing Co. van and we called the number... Ben turned around and came back. He was professional and polite and assessed the problem and gave us a very fair quote really quickly. He got to work and finished up within an hour. So when an indoor problem arose, we knew who to call. They sent Ben again (yay!!) again, he assessed the problem quickly and fixed it in just a few minutes. We once again received prompt, courteous, fair, professional care and it kinda cracks me up but I appreciate it that Ben goes overboard in keeping things tidy and clean. We have found our FOREVER plumbing company!! read more

My rating is ZERO ... no stars! This company was dispatched through my home warranty service. They sent Sergio Zuniga to assess toilet issue of intermittent water running. Figured I needed new flapper. He installed a new toilet fill valve. Next thing I know he's "tightening" bolts under toilet tank. I walked out of the room for a min & returned to a flooded bathroom. He said my toilet was leaking & was installed incorrectly! Toilet only four years old & never leaked before he messed with it. Next he called warranty service & they said would not cover expense to reinstall toilet. Sergio then told me he could repair it for $350! Outrageous ... can buy a whole new toilet for that much! Very disappointed with "service" rendered. Guess he thought since I was a senior & a woman that I'm stupid. NOT. Paid another plumber to assess damage & turned out to be a $5 Tank-to-bowl gasket. Thanks for trying to rip me off. Would not recommend this company. read more

I needed a Plumber for minor repairs (leaky spigot and toilet valve and flapper). I have used SA Plumbing the last couple of times. (Job 1 went well, job 2 had to be redone.) I called about a price and they quoted me $375-$500!! for 2 minor repairs that most homeowners can do themselves. I was so outraged I called the company and the owner called me back telling me how he is not happy about the price for his $80,000 pick up he drives everyday! OMG no doubt when you are ripping off your customers. read more