Hillcrest funeral made the process from pre- funeral planning to final burial day a less stressful…read moreprocess . The chapel was very nice if you do not want a traditional church service.

Mr Bernal and his staff took absolute amazing care of my family. My mother who was grieving and…read moreneeding extra guidance reached out to him several times and he always personally answered the phone and helped my mother through whatever situation it was. They gave us a beautiful service, it was more than we thought it would be. They made this utterly heartbreaking time manageable and easy, or at least this part of it, which is a huge weight lifted.

I personally bought 2 stones from STM since 2012. I now run a non-profit cemetery in NE San…read moreAntonio. They have fixed over 20 other headstone companies mistakes and are very responsive and are very reasonable on value to families. There is a reason they do 97% of headstones found in our cemetery. One need only to walk through and see absolute quality. They will be doing my headstone. I cannot emphasize enough how important it is to prepare your affairs and get your plots so you can get your headstone placed now. Their date of death etching is done on site. Some places want to pick your stone up which is just another way to rip you off. They are sincere, thoughtful and a 3rd gen family run business. I can't say enough good things about STM. JJ

I highly recommend South Texas Memorials this company is honest, does excellent work and has the…read morebest prices in San Antonio. Mark, Hannah, Erika, and the engraving staff did an awesome job!! This company strives to make every customer happy. The headstone looks perfect and was completed ahead of schedule. Thanks again Mark and Hannah for the excellent work, I will definitely use this company again.

This cemetery has no respect for the deceased. Our Grandson recently passed away and we placed…read moreflowers and a few little cars. He passed at 6 years of age and we took him his favorite flowers and the cars he liked. These cars were the size of a matchbox. We placed a bouquet of yellow and blue flowers and we had to zip tie them together because we didn't want them to fly away. We went today and they took all his cars and for some stupid reason they took all his yellow flowers and left his blue flowers. They cut the zip ties and threw the zip ties on his grave. They discarded everything with absolutely no care. It was already a devastating loss in our lives and for them to treat my grandsons graveside like trash is ridiculous and utterly disgusting. We were planning on removing everything this Friday the 6th because they posted the next flower pick up was scheduled for March 10th through the 12th. They jumped the gun and they should have had the decency to wait a few more days and this disgusting gesture would've never happened. Very dissaapointed and sad. I'm ashamed at everyone at Fort Sam National Cemetery

I have visited Ft. Sam Cemetery more than I care to admit simply because that means so many have…read morepassed. Many of my family members are buried there. I myself am a Veteran of The Gulf War in the 90s and as a Disabled Lady Vet I will likely be interred here as well. I like that they give me options as I can be cremated, or have any casket I like interred here, and my husband can be buried with me. My children will have a beautiful place to visit us and their ancestors. i love that it is kept neat and tidy and the rows are very impressive. You DO have to follow their guidelines as to what can be placed with your loved ones on the graves during visits as well as what type of flowers can be left there. JUST AN FYI, do not leave anything at ANY cemetery that you will be devastated if it is stolen. I saw someone on here post that their little boys cars were taken by the grounds keepers and zip ties were left on the grave. That was more likely done by someone stealing them. I have seen it at every cemetery here in San Antonio. I have literally watched ppl steel flowers off someone's grave and put it on their loved ones. It is very disgraceful but it happens. I am a bit scared to be a lady vet buried alongside all the good ole boy vets who did not like women serving, but I served my country well and will till the day I go, not my administration, my country, my children's country, my grandchildren's country. I just hope those men don't haunt me day and night. lol.

Very responsive and caring staff. Explained the process and worked the schedule to meet our needs…read more They made a difficult situation comfortable for our family and friends. Couldn't have gone better. Thanks to their entire staff.

My Mother passed away little over a month ago. My parents had done all the pre arrangements but…read morethere were still things left that needed to be done. Samantha was absolutely amazing, she was compassionate and yet professional at the same time. Went out of her way to make sure that everything was perfect.

Went to a funeral here today for a friend's dad. Beautiful facilities and grounds…read more Seems like a nice last address...

This is a hard review to write. My father passed away a couple of years ago, and he is at this…read morecemetery. We initially visited the day after his passing to make arrangements, and purposely selected a shady, wooded area in a row that allowed for raised monuments. The prices are high and the paperwork is extensive, but the staff we worked with were professional and all of our questions were answered. Even the day of the service, things were smooth and organized. Yet, nearly two and a half years later, he still does not have a headstone. There's a board that approves all markers and they have declined several drafts of what we want- and we are never provided with a rationale for why. Despite selecting a plot based on being able to use a raised headstone, we are now being told that the policy has changed. A design with a cross was declined, and staff (off the record) said it was due to the religious imagery. At a cemetery! Ridiculous. Whenever we request a copy of these mysterious policies, we get the run around. Nothing is ever provided in writing. Calls higher up to get this rectified are never returned. Apparently, once they get tens of thousands of your dollars and your loved ones remains, they could care less about customer service. Losing a parent is a heartbreaking experience I wouldn't wish upon anyone and Mission Park has made the ordeal exponentially more exhausting and painful with their constant paperwork and lack of humanity. I guess the one small upside is that the double-deep plot means I won't have to go through this elsewhere when my mother passes, we will just need to carve in the dates. Assuming they ever allow us to have a headstone. NOTE: There is only one single-stall bathroom available in the sales trailer, no facilities on site despite the massive chapel building that has been under construction for years. Plan ahead when visiting or attending a service.

Let me start this out by saying I never thought I would have to be writing this review because of…read morethe funeral for my 6 year old Grandson. When my daughter had the unfathomable task to plan the funeral for her first born child she asked me to help her find the best funeral home in San Antonio. Without hesitation I replied, Porter Loring. I already knew the reputation that Porter Loring had of being compassionate and providing quality care for the deceased and the families of the deceased. They certainly lived up to their reputation. They took care of everything for my daughter and son-in-law and most of all they provided immaculate care for my Grandson. I want to recognize everyone at Porter Loring for the outstanding job they did for my entire family. From the funeral directors: Crystal G., Amy G., Daniel G., Barrett S., Marisa M. To the amazing care team: Lexi L., Elena M., Bethany J., Avery M., Claudia R., Danny G., Shawn R., Kaine C., Hector G., Jermaine A., Aubrey C., Tetiana D. Administrators: Kelsey H., Amy N., Cristina R., Amy D., Dina A. Service Associates: Glori R., Riley R., Louis L. This entire staff deserves recognition because they showed my family that we weren't just another family experiencing the loss of a loved one. They treated us like family and displayed the utmost professionalism I have ever witnessed. Thank you to everyone at Porter Loring for making this experience better than we could have ever imagined.

Great People and great service, people at Porter Loring were all nice and willing to help,read more

Robbie Berg was completely horrible to my family! My uncle who is a Deacon in McAllen got approval…read morefrom Good Shepherd church to perform rosary for my mom (his sister) and Robbie told him he was not doing the rosary! she had no authority for that and second she should have discussed it with immediate family before telling him that and she did not! When my adult children went to talk to her about it. She was completely rude to them as well. Then after rosary I was discussing times of mass and burial with my family and she walked in completely cut me off yelled out wrong times and walked away! I seriously was in shock at how we were being treated! And really don't understand what we did to deserve that especially a deacon!! Please please please everyone, if you can avoid dealing with her I recommend it or just take your loved one somewhere else! I asked for a manager to call me back about it and i couldn't even get that courtesy or respect!!! Very unprofessional! It breaks my heart that someone like Robbie Berg even works at a place that requires sympathy, respect, professionalism and courtesy because she has none of that!! I will be filing a complaint with this place!

Kacey Jones is a terrible person. She has refused to allow an indigent family to view the body of…read morebeloved father lost in a car accident. She will not allow them to ID the body, which has not been viewed by the next of kin. Whether she legally must allow it or not, she has no compassion and this funeral home doesn't deserve your business.

When my mother went into Hospice care on April 2nd, her Hospice Social Worker recommended Funeral…read moreCaring USA as a reasonably priced alternative for her cremation service. My first interaction with the funeral director, James, was positive and respectful. And, Funeral Caring USA is reasonably priced. When we were asked to pay for the cremation/urn, death certificates, obituary, and keepsake urn, our family decided to pay by debit card for the cremation/urn and death certificates, with me paying separately for the obituary and keepsake urn on my credit card. Within a day or two of providing our debit and credit card information, I reached out to James for an update, only to learn that the credit card company they did business with had ended their relationship. In order to move forward, I was asked to pay with cash or by writing a check. Shortly after this conversation, our family paid for my mother's cremation/urn and death certificates by cashier's check. At no time thus far did James say the death certificates would be withheld (since they had already been paid for with a cashier's check). Slowly, communication began to get worse and more vague, to the point where we wondered if our mother's ashes had been lost. Thankfully, this was not the case. Because communication became so sketchy, approximately two weeks ago, the office manager, Fernando, joined the conversation. By the end of that phone call, he agreed to release the keepsake urn (which I appreciated), keep the obituary up on their website, and allow the death certificates to be released (or so I thought). At no time during that conversation did Fernando say they were no longer accepting debit or credit card payments - even though he had every opportunity to do so when I would say "please let me know when your credit card system of payment is rectified and I'll make the payment," or "I can pay when I come to San Antonio in June for my mom's service". Not ONCE did Fernando or James say that using a debit or credit card would not be acceptable ever. And, when I spoke to James last week, on Friday (May 15th), he again failed to mention this important detail. Also, during our May 15th conversation, James told me the death certificates were in a locked room, and no one currently at the office had a key. Finally, James told me he would call me Monday morning (yesterday, May 18th) to let me know that the death certificates could be picked up by my sister. He never called. Which brings me to today and my last conversation with Fernando, the office manager. I called to make sure the death certificates would be available for pick up and was put on hold...until Fernando picked up the call. He proceeded to tell me that they would not release the (paid-for) death certificates until my additional balance was paid in full AND that this was their policy. He went on to say that they had changed their payment policy (to exclude credit cards), but it was my job to have figured that out. After all, they were just a "small mom and pop business" that couldn't possibly reach out to all their customers by email to provide that information. And, when I asked how they expected all of their customers to come up with cash (in my case, $338 more dollars) instead of using credit (if that was a family's only option at the time), Fernando replied by saying "you don't have 338 dollars...it's just 338 dollars". "Doesn't your sister have 338 dollars?" I found this to be extremely offensive and insensitive, given what our family is going through! I ended the conversation almost immediately after these comments. To summarize, our experience started well, but quickly dissolved into a communication nightmare. Once the communication began to fail, our family just felt in the dark and as if we were being punished for Funeral Caring USA's missteps and "changes to policy" after we had already signed a contract and given credit card information. If you had asked me on April 13th, would I recommend this company, I would have said yes. Sadly, my position (along with my family's) has forever been changed to a resounding NO.

They are a good company, I must admit. Without going into details, they helped out a lot during a…read moresad situation