Chris did my hearing test today and was fabulous. So professional!! He said I shouldn't wait until…read moremy scheduled appointment at the end of the month and found a doctor who could see me immediately!! I saw Dr. Kazi and he put a tube in my ear for a chronic otitis media effusion. I received incredible care. Thank you SH Audiology!!

I spoke to a very rude employee who had quickly disconnected our conversation over the phone after…read moreasking her on my appointment that was scheduled through them. The person was really rude and didn't bother asking who was she was speaking with, or care what was the reason of the call. Your appointment is cancelled and hang up without knowing who was the patient.

Dr is very nice and patient. My mother in law was hesitant…read moreto come in for hearing aids, but she explained everything and was very helpful and thorough. She was able to assist her right before she went out of the country. I would recommend her to other family and friends.

Dr.Daganzo helped my mom with her hearing loss. For years…read morewe have tried to convince her to get hearing aids but she would not commit. She finally decided it was time, and she was happy and comfortable with the Doctor from the start. My mom is so happy with her hearing aids. We haven't seen her smile like this in years and we are so grateful! Thank you Dr.Daganzo!

Very helpful audiologist who answered all my questions. Great customer service. I was daunted by…read moreall the hearing aid choices and she helped me whittle them down.

I have visited many hearing clinics since purchasing my first hearing aids thirty years ago, and…read morethis is absolutely the best clinic I have encountered. My recent experiences elsewhere in the Bay Area were frustrating; for instance, while the audiologists at the Stanford Hearing Institute are competent, they don't seem to listen to their patients. In contrast, the audiologists at Sound Speech & Hearing Clinic are both knowledgeable and dedicated to following up on any issues. Melissa Beer is highly competent and friendly; she worked with me extensively to fine-tune my hearing aids over several sessions. An additional benefit is the pricing, which is much more affordable than the Stanford Hearing Institute for exactly the same hearing aids from Oticon. Even though I live forty miles away from San Francisco, the travel is well worth the effort.

I have been seeing Terri Gallagher of the SF Audiology Group for 7yrs now. Started with Widex,…read morewhich improved my hearing so much. My wife use to say I have selective hearing but she never understood how it feels to loose partial range hearing until now. When I was up for an upgrade, thank goodness Phonak was available 4yrs ago, that paired seamlessly to my android phone. No more extra piece to wear and the TV connector was the best thing I experienced as my household no longer needs to hear the TV so loud. Terri Gallagher is very friendly, personable, and professional, and she makes people feel good after every visit. This is my 2nd upgrade with her, and Iso glad to trial the Phonak L70s.

I had the privilege to meet Dr. Carey Philliposian yesterday. Besides being extremely…read moreknowledgeable, she was sensitive, kind, and both patient and thorough. Tricky uncomfortable subject but felt her style put me at complete ease.

What went well is Natalie Grigsby !! If anyone is facing the…read morefrustrating long wait list to see a Vestibular Therapist I may have found a solution for you! Call request the soonest appointment then ask to be

I was a returning patient who had to wait a month for an appointment…read more Three hours before the scheduled appointment, I received a call from a gatekeeper saying I needed a referral. There was time to get a referral within that period of time. I expressed my dissatisfaction with their service and their untimely request. I'm the bad guy for their sloppy work! Why would I think to need a referral not requested at the time I set up an appointment for a return visit, being an existing patient? The referral arrived the next day. I have called and emailed to get health care services, to no avail. It appears I Will Not Be getting any service from this provider. BE WARNED this Corporation, like most providers these days, is in the business of Health care NOT in the Service of taking care of patients.

Michelle Griffin is an exceptional audiologist and I would recommend her to any one. She is…read morerelaxed, knowledgeable and answers questions in a complete and easy to understand manner. When I was having trouble with interruptions in my hearing aide such as loud music or even talking entering my hearing aide, she discovered it was a connection to my mobile phone. Getting rid of it was another problem and she was both competent and persistent until the problem was solved. I feel grateful that she is a practitioner in the field of audiology.

Very disappointing and frustrating experience. Plastic connecting wires had excess slack and…read moreprotruded, making the fit very insecure and uncomfortable. Advised Jeffrey of this at first fitting but my concern was dismissed. At second session, the process of replacing the wires was complicated by a massive collection of wires, some tangled together. He struggled but could not provide wires that fit properly. I can see why he dismissed that request when I first made it. But that was not the worst of the experience. When I got home, the hearing aids required repeated pairings which was a long, laborious process ending repeatedly in failure. I could not access the Bluetooth function. Another technician tried to help me by phone, as Jeffrey is available only 3 days per week, so better have your problem Monday, Tuesday, or Wednesday. The phone tech confirmed, upon my suggestion, that the apps from my two prior Costco hearing aides were still on my computer settings and interfering with the current hearing aid app. I mentioned this to Jeff at first fitting, but he dismissed my concern once again, amazingly reaffirming his doubt at the second fitting despite evidence to the contrary that should have been documented by the Friday tech. These hearing aids were impossibly complicated, having dozens of options, several of which were not easily or intuitively accessible via the app. In addition to the above problems, I believe Jeffrey is not adequately schooled and/or updated in the Apple operating system. I give this company two stars, as they did provide a phone tech when I called on Friday, so I did not have to wait until Jeffrey returned the following week. This unfortunate and very time consuming experience at SF Audiology made me appreciate the services offered by Costco immensely, and I will gladly return to them. They charge far less and their techs are extremely knowledgeable about the Apple system and manually dexterous in making adjustments to the hearing aids.

Hearing loss runs in our family…read more I wore them in elementary school but couldn't stand the distortion from background noises so I gave up wearing them. Due to bad genes, poor hearing runs in my family so finding a good reputable business to service them is important and essential. My close relative has considerably more issues than me in this regards so, when he experienced a lifestyle change, it became difficult. I checked with him and he depended on a local company in the City who then moved to the East Bay and was sold to a new company as the lady proprietor retired. Not wanting to bear the traffic both ways, I searched for geographically closer options. Long story short, I searched Yelp which led me here. I brought my relative's non operational device and left it with them to inspect and evaluate the situation. It turned out that it was a maintenance issue and they were able to remedy the problem within a couple of days. The kind lady at the reception desk also told me that I should make a note on my calendar to bring his devices in for cleaning every six months to ensure efficient use. Well, the sixth month fell in July so, with shelter in place in effect, I called and the lady kindly worked out the logistics and schedule for me to drop off the devices and pick them up after she confirmed the work was completed. Brought them on a weekday morning and took them home mid afternoon, returning to their office to pick up. I was able to give them my credit card over the phone and, when taking the devices and my receipt, no other work needed to be done. Kudos for having a system that is customer friendly during these trying times.

Although I was hesitant to get my hearing checked and wear hearing aids, I was totally impressed by…read morethe staff's amazing competence at the Better Hearing Center in San Francisco. From the test to the selection and fitting ( as well as followup appointment ) for my hearing aids I could not be more pleased. Lots of people, including the doctor, said how it would time time to adjust to the hearing aids; however, I adjusted immediately and it was like wearing a new pair of eyeglasses. I was totally surprised at this positive outcome. Totally recommend them. ( I received the Moment Hearing aids, made in Denmark. Good to spend in a democratic country!)

Very competent and thorough!! Knowledgeable and creative with my issues! I highly recommend him to…read moreanyone who is looking to improve their hearing!!!

Several months ago, I experienced some sudden moderate-to-severe hearing loss, which Dr. William…read moreHuson guided me through every step of the way through his knowledge, expertise, and compassion. Given my situation and needs, I came to the conclusion that I needed a hearing aid. Dr. Huson provided me with several kinds of hearing aids to research and try out, among different costs and sound quality. My academic background is in linguistics (phonetics) and so is Dr. Huson's, so I appreciated being able to discuss my needs from this added, valuable perspective. In the end, I chose a higher-end model to help me better distinguish higher-frequency sounds like "th", "f", "s," and "sh." Dr. Huson clearly walked me through on how to best calibrate the hearing aid,operating the various features, and the proper maintenance and cleaning of it. In addition to Dr. Huson, his office staff and his technologist are also superb and are very helpful! All in all, it has been a pleasant experience being in his care and I strongly recommend him to any prospective patient in a heartbeat! :-)

I have to agree with the previous reviewer and I hope this review helps others who are trying to…read morefigure out their audiology care. The audiologist who helped me was kind and competent. This was a standard audiology visit with a hearing test: "Tell me when you stop hearing the beep." The test took about 25 minutes. After, I had a five minute conversation with the audiologist to review the results. It turned out that though I have some hearing loss, it is not enough to require hearing aids. Very good, thank you! I paid $95 for the hearing test with an audiologist. This is reasonable for California, as I knew from many friends who have had their hearing tested. UCSF Audiology Clinic then billed my insurance $1,300, applied a $700 discount, and send me a bill for $600. This is an outrageous price for this kind of exam, and when I called to check on it their explanation was: "This is a specialty hospital, any charges here will be billed at hospital rates and include facilities fees." I pointed out that I didn't go to the hospital, never saw a doctor, just went to the audiology clinic for a hearing test, and if the bill was going to be $1,300, they ought to have given me a heads up. The answer I received was very frank: "It is not our responsibility to tell you the price. It is your responsibility to know the price." Well, I got taken advantage of pretty badly here, but you don't have to. If you have something better to do with $600, go to any normal audiology clinic rather than UCSF Audiology. If it turns out you have something seriously wrong that requires treatment by a otolaryngologist in a hospital, I suspect UCSF has some of the best ones. But first, go to a regular audiology clinic for your hearing tests! They will give you exactly that same exam and they will bill less than 1/10th of the price here.

First, the pluses: The audiologist I visited was helpful and informative and did an excellent job…read moreof fitting me for a custom earpiece. The bad part: As a business, they made me nostalgic for dealing with used car salesmen. I wanted to try out a pair of hearing aids. Every other audiology business I visited offered demo programs -- 30-45 days to try out the hearing aids, no money down. UCSF policy is money up front, return it within 45 days for a refund if you don't like it. No payment plans, no billing. Which in my case meant $7,300 on my credit card before they let me out the door. The custom ear molds were great but the hearing aid itself was kinda wonky; noisy-room mode did the exact opposite of what I wanted. But the thing that cemented my decision to return the hearing aids was doing some research and learning how grossly overpriced they were. Hearing aid dispensers are generally pretty opaque about pricing, but UCSF gives it the full hospital routine. I was shown a grossly inflated price, UCSF magnanimously applied a $5,000 "discount" for not being covered by insurance and I was supposed to think I was getting a great deal. But a little online sleuthing showed I could get the exact same hearing aids for half of what UCSF was charging, with a better service plan and dispensed by a more convenient and friendly (UCSF Audiology front desk staff gives you the full hospital waiting room treatment) local audiologist. With the cost spread out over a year of no-interest payments! I used Zip Hearing, and there are several other similar online services that cut deals with manufacturers and contract with local audiologists for fitting and service. The final (I hope) insult with UCSF is that it's nearly two weeks since I returned the devices and they haven't processed the refund yet. No explanation from them why it takes so long, and I'm now coming up on a second month of $100+ interest charges. Upshot: Do your research before you put any money down on hearing aids, and don't assume a hospital is the best place to go.

THE BEST! Dr. Kutzcher is everything you would want in a primary doc- timely, concerned, kind and…read morethoughtful. I feel privileged to have her be my primary

I echo the sentiments of the person complaining about the office staff…read more Dr. Kutzscher please FIRE your gate keeper. The person I spoke to was rude and aloof and she basically could not be bothered with my questions or concerns. You may be a competent physician but your administrative help is from Middle Earth!