I'm so happy I was referred to SF Hearing Center and even happier to have met Jonah…read more Not gonna lie, I was in denial of my hearing problems and everyone in my life knew it before I did. When I finally decided to take a hearing test, my situation turned out more advanced. Jonah patiently reviewed my medical history for any indicators, and very kindly answered my many questions. It was such a relief to talk to him, as he was so kind in explaining my options for hearing aids, the insurance coverage and especially advice on how to adjust it to my lifestyle. I initially thought hearing aids were once size fit all, but as Jonah explained, there are various types depending on need, age, lifestyle, use etc. I'm glad I went to him instead of Costco, as his care and personal guidance made me more at ease with the life change. Do yourself a favor and go to SF Hearing

I have been a client of SF Hearing Center for decades and am on my second generation of Widex…read morehearing aids that I control with my phone. I receive two inspections and cleanings a year and an annual hearing test. Jonah Nishihira is the best. He takes great care of my husband and myself, especially when minor problems crop up like a loose wire or a problem with my charger. I highly recommend him to everyone.

My review is specifically for Terri Gallagher and this review is 3.5yrs overdue…read more I was up for upgrade as technology has increased so much since 3.5yrs ago. Being I wanted these hearing aids to pair with my android phone without issue, Terri Gallagher suggested Phonak. She allowed me to trial Widex Moment with transmitter, Phonaks M70s and P70s. Ended up with Paradise 70s as everything worked seamlessly with my Samsung phone. Terri is very patient and easy to work with. In terms of fine tuning, I couldn't be happier with my original Widex and first trial pair of M70s. Looking forward to picking up my P70s.

Chris did my hearing test today and was fabulous. So professional!! He said I shouldn't wait until…read moremy scheduled appointment at the end of the month and found a doctor who could see me immediately!! I saw Dr. Kazi and he put a tube in my ear for a chronic otitis media effusion. I received incredible care. Thank you SH Audiology!!

Very helpful audiologist who answered all my questions. Great customer service. I was daunted by…read moreall the hearing aid choices and she helped me whittle them down.

I have visited many hearing clinics since purchasing my first hearing aids thirty years ago, and…read morethis is absolutely the best clinic I have encountered. My recent experiences elsewhere in the Bay Area were frustrating; for instance, while the audiologists at the Stanford Hearing Institute are competent, they don't seem to listen to their patients. In contrast, the audiologists at Sound Speech & Hearing Clinic are both knowledgeable and dedicated to following up on any issues. Melissa Beer is highly competent and friendly; she worked with me extensively to fine-tune my hearing aids over several sessions. An additional benefit is the pricing, which is much more affordable than the Stanford Hearing Institute for exactly the same hearing aids from Oticon. Even though I live forty miles away from San Francisco, the travel is well worth the effort.

Dr is very nice and patient. My mother in law was hesitant…read moreto come in for hearing aids, but she explained everything and was very helpful and thorough. She was able to assist her right before she went out of the country. I would recommend her to other family and friends.

Dr.Daganzo helped my mom with her hearing loss. For years…read morewe have tried to convince her to get hearing aids but she would not commit. She finally decided it was time, and she was happy and comfortable with the Doctor from the start. My mom is so happy with her hearing aids. We haven't seen her smile like this in years and we are so grateful! Thank you Dr.Daganzo!

Michelle Griffin is an exceptional audiologist and I would recommend her to any one. She is…read morerelaxed, knowledgeable and answers questions in a complete and easy to understand manner. When I was having trouble with interruptions in my hearing aide such as loud music or even talking entering my hearing aide, she discovered it was a connection to my mobile phone. Getting rid of it was another problem and she was both competent and persistent until the problem was solved. I feel grateful that she is a practitioner in the field of audiology.

Very disappointing and frustrating experience. Plastic connecting wires had excess slack and…read moreprotruded, making the fit very insecure and uncomfortable. Advised Jeffrey of this at first fitting but my concern was dismissed. At second session, the process of replacing the wires was complicated by a massive collection of wires, some tangled together. He struggled but could not provide wires that fit properly. I can see why he dismissed that request when I first made it. But that was not the worst of the experience. When I got home, the hearing aids required repeated pairings which was a long, laborious process ending repeatedly in failure. I could not access the Bluetooth function. Another technician tried to help me by phone, as Jeffrey is available only 3 days per week, so better have your problem Monday, Tuesday, or Wednesday. The phone tech confirmed, upon my suggestion, that the apps from my two prior Costco hearing aides were still on my computer settings and interfering with the current hearing aid app. I mentioned this to Jeff at first fitting, but he dismissed my concern once again, amazingly reaffirming his doubt at the second fitting despite evidence to the contrary that should have been documented by the Friday tech. These hearing aids were impossibly complicated, having dozens of options, several of which were not easily or intuitively accessible via the app. In addition to the above problems, I believe Jeffrey is not adequately schooled and/or updated in the Apple operating system. I give this company two stars, as they did provide a phone tech when I called on Friday, so I did not have to wait until Jeffrey returned the following week. This unfortunate and very time consuming experience at SF Audiology made me appreciate the services offered by Costco immensely, and I will gladly return to them. They charge far less and their techs are extremely knowledgeable about the Apple system and manually dexterous in making adjustments to the hearing aids.

Although I was hesitant to get my hearing checked and wear hearing aids, I was totally impressed by…read morethe staff's amazing competence at the Better Hearing Center in San Francisco. From the test to the selection and fitting ( as well as followup appointment ) for my hearing aids I could not be more pleased. Lots of people, including the doctor, said how it would time time to adjust to the hearing aids; however, I adjusted immediately and it was like wearing a new pair of eyeglasses. I was totally surprised at this positive outcome. Totally recommend them. ( I received the Moment Hearing aids, made in Denmark. Good to spend in a democratic country!)

Hearing loss runs in our family…read more I wore them in elementary school but couldn't stand the distortion from background noises so I gave up wearing them. Due to bad genes, poor hearing runs in my family so finding a good reputable business to service them is important and essential. My close relative has considerably more issues than me in this regards so, when he experienced a lifestyle change, it became difficult. I checked with him and he depended on a local company in the City who then moved to the East Bay and was sold to a new company as the lady proprietor retired. Not wanting to bear the traffic both ways, I searched for geographically closer options. Long story short, I searched Yelp which led me here. I brought my relative's non operational device and left it with them to inspect and evaluate the situation. It turned out that it was a maintenance issue and they were able to remedy the problem within a couple of days. The kind lady at the reception desk also told me that I should make a note on my calendar to bring his devices in for cleaning every six months to ensure efficient use. Well, the sixth month fell in July so, with shelter in place in effect, I called and the lady kindly worked out the logistics and schedule for me to drop off the devices and pick them up after she confirmed the work was completed. Brought them on a weekday morning and took them home mid afternoon, returning to their office to pick up. I was able to give them my credit card over the phone and, when taking the devices and my receipt, no other work needed to be done. Kudos for having a system that is customer friendly during these trying times.

What went well is Natalie Grigsby !! If anyone is facing the…read morefrustrating long wait list to see a Vestibular Therapist I may have found a solution for you! Call request the soonest appointment then ask to be

I was a returning patient who had to wait a month for an appointment…read more Three hours before the scheduled appointment, I received a call from a gatekeeper saying I needed a referral. There was time to get a referral within that period of time. I expressed my dissatisfaction with their service and their untimely request. I'm the bad guy for their sloppy work! Why would I think to need a referral not requested at the time I set up an appointment for a return visit, being an existing patient? The referral arrived the next day. I have called and emailed to get health care services, to no avail. It appears I Will Not Be getting any service from this provider. BE WARNED this Corporation, like most providers these days, is in the business of Health care NOT in the Service of taking care of patients.

Very competent and thorough!! Knowledgeable and creative with my issues! I highly recommend him to…read moreanyone who is looking to improve their hearing!!!

Several months ago, I experienced some sudden moderate-to-severe hearing loss, which Dr. William…read moreHuson guided me through every step of the way through his knowledge, expertise, and compassion. Given my situation and needs, I came to the conclusion that I needed a hearing aid. Dr. Huson provided me with several kinds of hearing aids to research and try out, among different costs and sound quality. My academic background is in linguistics (phonetics) and so is Dr. Huson's, so I appreciated being able to discuss my needs from this added, valuable perspective. In the end, I chose a higher-end model to help me better distinguish higher-frequency sounds like "th", "f", "s," and "sh." Dr. Huson clearly walked me through on how to best calibrate the hearing aid,operating the various features, and the proper maintenance and cleaning of it. In addition to Dr. Huson, his office staff and his technologist are also superb and are very helpful! All in all, it has been a pleasant experience being in his care and I strongly recommend him to any prospective patient in a heartbeat! :-)

My husband has been a HearUSA patient for over two years, originally at the Pinole office with…read moreRobert Rapoport, who provided exceptional care. After that location closed, we transferred to the San Francisco office on Sloat Blvd, and the quality of service has remained outstanding. We've now met with Emma Noble twice, and she has been incredibly knowledgeable, patient, and thorough. She even stayed after hours to accommodate our schedule when my husband needed new molds and replacement Signia batteries. Emma took time to carefully test the new hearing aid, adjusted all the parameters, reinstalled the Signia app, updated the settings on our phone to make sure everything was working perfectly. Her professionalism and dedication truly stand out! We highly recommend HearUSA San Francisco and are very grateful for Emma's exceptional care.

1 star -- The worst customer service I've experienced…read more I've been given the runaround for over 6 weeks trying to replace a hearing aid that stopped working. It first took over a week just to get someone at the local office to answer the phone. The corporate office couldn't answer any questions and kept redirecting me back to the San Francisco location. When I finally reached the office, I was told they would simply order and ship a replacement so I wouldn't need to come in. Three weeks later, I still had nothing. I had to repeatedly call just to get someone to answer the phone again. At that point, they claimed there had been issues with corporate getting the replacement sent out, but assured me it would be shipped immediately. Two more weeks passed, and I discovered that wasn't true either. After leaving yet another voicemail that was never returned, I finally went into the office myself. That's when I was told the replacement had never even been processed because they supposedly needed the broken hearing aid first -- something no one had told me during the previous 6 weeks. So after being without full hearing for over a month and a half, I'm now being told it will still take at least another two weeks if I'm lucky. This level of disorganization and complete disregard for a patient's wellbeing is unacceptable. The only reason I used this location was because it's the only provider covered by my insurance in San Francisco. If you have other options besides HearUSA, I strongly recommend avoiding this location.