FOOD: 3 SERVICE: 4 AMBIANCE: 4 VALUE: 4 Since we had several events in the SF, we decided to spend an extended weekend there. Of all the hotels we've stayed in before, we wanted to try something close to Union Square at a reasonable price. We have also been staying at different Marriott hotels, so, we wanted to give this location a try. We checked in a little early, but they had a room ready. We didn't get a status upgrade, but they did put us up on a high floor. Our room was on the 26th floor with a westerly view up Powell street towards the Coit Tower. We stayed in a King room and it was comfortable with enough storage (closet and drawers), bedside night stands with drawer and outlets. The bathroom had a full size shower, single vanity with additional shelf and an elongated toilet; functional but on the small side. During our stay, we requested additional room supplies twice and they were delivered promptly. Our stay also included continental breakfast each morning which consisted of pastries/bread, cereals, juices and teas/coffees. You can upgrade to a full buffet breakfast with make to order omelet for $10 each person. Service at the buffet restaurant was very good. The hotel also charges a resort fee each night, but you can get $30 food/beverage credit, 2 cable car tickets and 1 hr of electric bike rental back each day. All in all, an enjoyable stay. read more

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Possibly the friendliest staff at any hotel I've ever been to? Stayed here 6 nights. Service was outstanding. The front desk went above and beyond with my requests. The bartenders had great recommendations for me and were super nice. The club lounge attendants were amazing. Loved the people that worked here. Great location, food at the restaurant was pretty good, amazing and clean room. Only negative is the small bathroom. But the service and views more than make up for it. Will be back! read more

We visited San Francisco and stayed in this beautiful hotel. Our room and the hotel itself was so clean. Everything was with him walking distance and close to Chinatown, which we really enjoyed the service at the Marriott is impeccable. read more

Memorable stay at Marriott Union Square, three nights for business. Had a perfectly functionable room with equisitive views of Coit Tower and the Bay. The staff was phenomenal--special shout out to Rob at the front desk who was delightful and helpful; same for bellman Fernando who was kind and directed me well. Loved breakfast and snacks in the concierge lounge. Felt safe walking alone in Union Square, and cleaner than other parts of SF. Plus great restaurants steps away. This is definitely my new favorite Marriott in San Francisco and I look forward to returning soon! read more

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We had a wonderful stay! The hotel is in a great location, close to everything, and we felt very safe throughout our stay. The bellman Angel was incredibly kind and welcoming, especially to my son. He even gifted him Pokémon cards, which made such a memorable impact on him. It was such a thoughtful gesture and truly made our experience extra special. We really appreciated his kindness and excellent customer service. We would definitely stay here again! Very clean hotel read more

The hotel is a little dated - but clean. The lobby area is ok, the M floor wasn't open but we were given a $35. Voucher for the bar area. We ordered the flourless cake and haagen daz ice cream. Our server wasn't very kind....he acted like we were bothering him. Lol. The front desk guy who checked us in wasn't very friendly and no upgrades were available (we have platinum status). Our room was on the 29th floor. The property is a block from union Square. The tulip event was going on and there was a super long line on Sunday. The valet is crazy expensive and we discovered there are public garages within 1 block that is half the price! There is one that has in and out privileges in case you want to leave and explore. Definitely look into the nearby garages. The meter maid will ticket you if you are parked too long in front of the building... so beware. Starbucks, Walgreens and 7-11 is across the street. The cable car is near by. We received complimentary breakfast with an option to upgrade to the buffet for $10 more per person. It was worth it. The omelette, hot breakfast, and parfait station were really good. The service was good. I would stay here again because the location is great. read more

San Francisco Marriott Union Square - The view from our 29th floor room during the day. - Hotels Near Me - San Francisco, California

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Great experience! Extremely courteous and accommodating staff, beginning with valet staff, bell person, and check-in staff. The location was perfect location with only a short block away. We had a stunning view of the city. I totally recommend. read more

Good location hotel located in union square. So close that i went home to see my cat and bat like five times in two days. Very close to the cable car lines and it is not too noisy, but i can still hear my chim snoring. The room is pretty clean and updated. Staff is nice here and they always open the door for you while standing outside in the freezing cold. read more

The service at this location is outstanding. The staff is very attentive and taken care of every request that I had made. The rooms look like they had been newly renovated and were very aesthetically pleasing to the eye. I was very happy with my stay. The only thing is their fitness center is very small, but you still can get a workout in read more

On a recent trip to San Francisco, I stayed at the Marriott in Union Square. Upon checkin, the concierge suggested that I stay across the street for a night. I guess they were overbooked. I declined and they weren't pushy about it. They charge a $30 destination fee that you can use toward breakfast, cable car rides, etc. I opted to use it towards a Marriott-labeled water bottle. The water bottle was pretty nice in my opinion. I stayed in a room with a king-sized bed on the 19th floor. The room was a decent size for San Francisco hotel standards. The room included a desk with task chair, a couch with side table, a mini fridge. That is to say, it had all the things I'd want for a week-long stay. But what was most important was that the bed was comfortable and the hallways were quiet. The hotel isn't conveniently located near public transportation. I definitely got my steps in walking 10 minutes uphill from the Powell St BART station and 20 minutes to the office. read more

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CHECK IN: If you are visiting the Marriott Union Square San Francisco, make sure you look for Nan! Her polite and kind spirit is infectious and she makes you feel right at home. RESTAURANT: Ms. Yvonne, is hands down the BEST restaurant greeter hostess we have ever encountered. From the moment you step in, her energy lights up the entire space. She has that rare gift of making every guest feel like they are the most important person in the room. Ms. Yvonne is not only professional but also genuinely exciting and full of life. The Marriott is lucky to have her and Nan, they truly represent five-star hospitality at its finest. MGMT: Jeff and Kipp, your leadership and team made our experience one to always remember! Thank you for everything! ROOMS: Very nice, lots of room and we will return! Housekeeping was timely and very clean! read more

Stayed at the Marriott at Union Square for 3 nights, business trip. The check in process was seamless however once I got to my room on the 7th floor, it was not at all what I expected. First, rooms are very small, and literally in front of my window was a huge radiator that faced a huge wall. For being a status holding Marriott member, this was not at all what I expected. So I went back downstairs and asked for a room change, they did change my room, however wasn't really much better. Still faced a back wall with no views whatsoever. Also this hotel offers a $30 property fee, which can be deducted with food purchase. However the breakfast is $35 so you are still paying out of pocket. Also two free tickets for the cable car is provided. Overall, I would not select this hotel in the future when I am in San Francisco. read more

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I thoroughly enjoyed my stay here! Upon arrival, I was warmly greeted at the door. The same level of hospitality was provided each time I entered and left the hotel. The concierge who assisted with my check in was very pleasant and explained the benefits of staying at the hotel, and which included a $25 credit per day for dining at Bin 480, the hotel's restaurant. I also received 2 complimentary passes to take the cable car, each ticket valued at $8. My room was clean and had a nice view. The beds were very comfortable. There was complimentary water that was replenished each day and they were not stingy about providing more than 1 bottle. The hotel was conveniently located in the heart of downtown SF. I was within walking distance to the Moscone Center, restaurants, and shops. read more

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The hotel is located a block from union square and offers a ton of amenities like valet parking, a nice bar, a door man, a restaurant and more. The parking garage was a little hard to see because it's around the corner and up a steep hill with no Marriott signage The front desk was very friendly and efficient with check in. The room was very cozy and clean. Some rooms are a bit small and it looks like some large suites were converted to 2 single rooms causing it to be a little small. There are lots of shops, broadway theaters and restaurants nearby. The restaurant sit adjacent to Powell street so the famous street cars are very close. This hotel has a great location. Overall, it's a very good hotel with a nice staff. read more

San Francisco Marriott Union Square - Cozy room - Hotels Near Me - San Francisco, California

Stayed at this particular Marriott on my recent trip to San Francisco as it had a good rate, and I just wanted to try a different hotel after previously staying at the Courtyard Union Square, JW Marriott Union Square, and Marriott Marquis. First things first, thank you to the hotel for bumping me up to a suite! That in itself was no guarantee given it being SF. Hell, I didn't even get bumped up that much when I was at the Marriott Marquis and that hotel has significantly more rooms. Anyways, the hotel is a bit older, but you would have no idea. Room is well-maintained and very clean. I felt very comfortable here. Had a great view of Nob Hill, Coit Tower, and the north side of the Bay! Bathroom was great too. Rare to see a bathroom that has a walk-in shower AND shower tub, but this suite had it! Very useful when both showers need to be used. Staff here are fantastic! Everyone's very nice and was accommodating. They even let us check out the Platinum lounge even though we had already checked out, since it's not open on weekends. Location is prime. Super walkable to Union Square and everything around there (even if everything is closing these days...). Also right next to the Powell cable car line, and the hotel does give you free tickets for it if you so choose to use them! I have no idea how much parking was because we were coming from out of town, but I'm sure it's ridiculously expensive. Checked out the gym, which was nice but not particularly big. Overall, the hotel was much better than I was expecting. Definitely wouldn't mind staying here again! read more

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Good location to where I needed to be. Room was clean and the staff was great. Always willing to help. I recommend it

This is one of my favorite hotel in SF for one reason. Service Building in itself is older. Each floor may have only 12-16 rooms per floor but the rooms are updated and located very close to everything. On corner of Sutter and Powell, you can even jump on cable car without waiting. We had room 2406 which overlooks the square. It was fun to have cocktails and snacks before dinner while waving at kids in room across the square. As o said service is key. From Fernando and Timothy at the door to Nan, Kelley, & Hailee at receptionist. Everyone treated us like family. How do they know the names of sooo many clients. People like Nan, Kelley, Fernando and Drhoba(so?) went out if their way to be helpful. We had a party of 12 with 4 rooms so we had lots of needs The team at this property went out of their way to be helpful. As Ambassador level at Marriott, I've stayed at most Marriott property in union square area. I can honestly say this property is the best value and you get treated like family. Thank you Union Square Marriott Team. read more

San Francisco Marriott Union Square - View of cheese cake factory from room 2406 - Hotels Near Me - San Francisco, California

I just arrived and was waiting in line to check in. After about 10 minutes, I was finally ready to go to the next available agent. However, Tamara, the front desk agent, stopped me and said she had been working with another couple earlier. I didn't think much of it at first, but I was wrong, it ended up taking another half hour while I stood there waiting. This was rude and unprofessional. Allowing someone to bypass the line at the expense of other guests shows a complete lack of respect for people's time. When I brought this up to the manager, he didn't seem to care at all, which made the situation even worse. I expected better service from Marriott, but this experience was enough for me to say, never again. read more

Why 3 stars? Because the property was all nicely updated, but there were some issues. --- --- --- I really did enjoy how updated everything was. My room was quite nice, but I have 3 gripes: 1) The biggest issue is the scent ruminating from the toilet. Gross stuff happens in toilets, I get it. But after a room is cleaned, there should not be a lingering scent. Especially because I arrived after 10pm, so it's not as if the last guest was *just* in here. Plus, it smelled like body order, not typical toilet stuff. I thought maybe it was in my head, but every single time I walked near the toilet, it was unmistakable. Gross, Marriott. 2) The bed is comfortable, but the pillows are too thin. Personal preference? Probably. But this was my truth. 3) The close-able glass doors on the shower were appreciated, but the foamy-esque pressure was not. I get the idea to conserve water, but I'd like a little bit of a compromise here between conservation and water you can barely feel. All that said, would I stay here again? Ya, I would. I was here for maybe 13 hours, and definitely didn't hate it. read more

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The union is protesting right now and I hate to cross the picket line but needed to stay a night before my talk at a conference. The protest is very affective because I could hear them with drums and air horns on the 14th floor at 10 pm. I checked out early and they won't refund me for the night I won't be staying. Very unfortunate. Pay these pm workers their demands read more

This was my first time staying at this hotel and I really liked it. I had a junior suite as an upgrade that they provided for me and really enjoyed a clean, spacious room. Hotel staff at the front desk along with housekeeping and valet were very friendly. The location is pretty central and convenient to coffee, restaurants, and shopping. The bar was nice and the drinks were good. Will add this to my hotel list for when I'm in the Bay. read more

I have been a loyal member and guest of Westin, Marriott for decades. However, this business trip we were greeted by people screaming at us with megaphones, drums and hostility. Marriott did not prepare us nor inform us that they were 7 weeks into a workers strike! 8 of us stayed at the hotel but the noise was too loud 7am-10pm to work, or sleep. Would have liked a heads up to make other arrangements, and find alternative work/zoom meeting options. For those of you planning a stay, check ahead of time. 3 nights stay, zero meetings and almost no sleep. read more

Thoroughly enjoyed our stay here. Staff (legit all of the people we encountered) were friendly, welcoming and helpful. The room was a great size, bathroom was a little small but the shower was spacious and our view was great. Fitness room was clean and had lots of workout equipment. The restaurant was so good and the location of the place was so prime. read more

We enjoyed our one night business related stay here. The beds are surprisingly very comfortable. The rooms are newly updated and we had the union square view up on the 24th floor. My husband was able to work out from their gym he said it was small but has all the equipment needed for a good workout. Pricing was okay but it's in the heart of union square so everything is around it. Parking is very expensive if you purchased it from the hotel so we did booked it separately and parked by the parking garage closed by. Unfortunately with a 200$++ dollar a night hotel our breakfast wasn't complimentary, so we had to just buy from the McDonald's right across the street. Even though the hotel is by the streets it's secure because you need your keycard for the elevator to work. Thanks to the front desk staff he was able to check us in our room early coz we were there early for my husbands appointment that I accompanied him and we had no place to stay that's why we booked a place. The lobby is simple but elegant and very private and quiet, we had coffee and drinks by the bar downstairs. We will probably come back again next time. I hope we can get a bay view room and complimentary breakfast so we can check out what they serve in the morning. read more

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Great location near Union Square and Powell Street cable car line. Very clean and secure hotel with executive lounge for Marriott Bonvoy members. Kelley and Jeff at front desk were able to get an early check in and nice room with an excellent view. Highly recommend this hotel for location and service. read more

This hotel was clean and beautiful! All the hotel staff were very welcoming and nice. We stayed on the 21st floor, so we had a beautiful view of the sf sky scrapers that were surrounding us. This location is conveniently right in front of the Philippines' consulate office and walking distance to all the food shops and shopping area. read more

Enjoyed our stay immensely. Staff was always helpful and proactive. We were fortunate to be upgraded to a suite with a gorgeous view of Coit tower and part of the bay. Especially loved their shower gel, shampoo and conditioner products. Perfect, central location steps away from the Powell Cable Car line. Tons of nearby restaurants, Starbucks and Walgreens. read more

San Francisco Marriott Union Square - View from San Francisco Marriott Union Square - Hotels Near Me - San Francisco, California

I really enjoyed my weekend stay here. The rooms were clean and spacious. I like that the bathroom has a fan (good for if someone had to go before u. Lol) and there were free water bottles in room. Fast elevators. Hotel was a close walk to the Bart station, cable cars, and central to many bus stops. We didn't need a car to go around town. Got to easily go to Japantown, Chinatown, Embarcadero, Ghirardelli square, Union square. Bart route from/to Oakland airport for my flight. I like the tamarind vodka mix drink with Tajin rim at the lobby bar. Continental breakfast was very basic but if you want eggs or any meat you have to upgrade for extra $10. The dinning room was spacious, very clean and the servers are very nice. read more

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We have stayed at many hotels in San Francisco, but this one is by far our favorite. We stumbled upon it last year, and there's nowhere else we will stay when we're in the city. The location is fantastic, but what truly makes this hotel stand out is the customer service. From start to finish, the staff was overly accommodating, ensuring we had everything we needed and going above and beyond. Jeff and Nan were especially helpful to me and my boys. Whether we were dining or having breakfast, the service was exceptional. The hotel is staffed by seasoned professionals who understand the essence of excellent customer service. Unlike other hotels that charge annoying resort fees, this hotel provides exceptional value for the price. We got to use electric bikes for an hour, received cable car tickets, and even got a credit. These added bonuses are available to every guest, making it an amazing value overall. The rooms are clean, and the beds are comfortable. We can't wait to come back next year. If you're not familiar with the area, I highly recommend this hotel. We felt very well taken care of and appreciated every little detail. Pros: - Outstanding customer service - Fantastic location - Value-added amenities (electric bikes, cable car tickets, hotel credit) - Clean rooms and comfortable beds We can't wait to return! read more

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Attended a private party here. 1st Valet Parking is available for special events. Just check with the front desk but i was charged $20, not $80. Parking is around the corner, easy to find. The servers were attentive even to band members like me. From what I observed, the service was good, and everyone enjoyed themselves. read more

Wow, wow, wow... Let me tell you, this Marriott doesn't lack in wow factor. Unfortunately, it's unpleasant surprises not pleasant surprises. This Marriott has a pretty great location. As you can expect, parking is very expensive ($70/night!). Thankfully, I know better than to drive in a lot of the big cities that I visit. The hotel itself is newer, and everything inside feels reasonably nice. The prices at the restaurant will not be mistaken as cheap, but they're also not that high. This unfortunately concludes the positive parts of the review. Issue number one: I usually eat a lighter dinner and prefer to snack on the hors d'oeuvres at the concierge lounge when I travel. I confirmed multiple times that the hors d'oeuvres will still be out, only for them to be gone by the time I arrived. That's super cool. Issue number two: one of the attendants of the concierge lounge was by far the rudest and most aggressive Marriott employee that I've ever encountered. I'd be fired from any job that I've held if I talked to a customer like that. Issue number three: they completely shut down the concierge lounge very early some days. The best Marriotts that I've been to keep the lounge open 24/7, but don't always have it staffed. I see no reason why they can't do the same. I wanted a Diet Pepsi with my lunch during one of the days. I thought for sure I could get it from the lounge, but imagine my surprise when they were locked up around at 2p on a Friday. I've gotten over the fact that I won't see above and beyond service and amenities very often, and that's fine. I'm honestly perfectly happy with mediocrity. Unfortunately, recent Marriotts can't even do that. read more

The San Francisco Marriott Union Square is a great place for tourists visiting the city, especially for your first time. This large upscale hotel is located a few blocks north of Union Square on the cable car line. Garage parking is available for a fee. This hotel is in the Union Square area perfect for shopping and theatre options. It is a tall hotel with standard Marriott accommodations. They have an on-site restaurant and bar and a nice breakfast buffet. You can also access the fitness center and other concierge services. Most of the top destinations will require walking or riding some distance. You can walk to the Powell BART station, but it is a decent walk with a bit of a hill climb. There are a few good restaurants in the area too, but this area is really geared to the rich tourists from Asia and Europe. Stay here if you can get a good deal and don't mind commuting to the sights and sounds of the city. It's pretty plain and sterile, but it works well for most. Everything was clean as quiet on my trip, except for the occasional ringing cable car. read more

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Luxury people! Fernando is a superstar doorman, friendly guy and super helpful person. The staff treats me like a valued human being. Great location that is close to everything you'd want to do in San Fran. read more

San Francisco Marriott Union Square - Evening refreshment. FREE! - Hotels Near Me - San Francisco, California

if I could give it a 0 star I would! They will charge you valet every day to park, even if you don't use it! Customer service is horrible! Do NOT stay here! read more

Stayed here for a few nights to see a baseball game. The hotel location was great for walking around San Francisco. Very close to shopping in Union Square, China Town, and the Financial District. They do have their own parking which is valet. The buffet breakfast was good and the staff were very nice and helpful. I would stay here again when in town for a few days. read more

Not a great experience at this hotel at all. When I previously booked this hotel, I received constant email communication from Marriott about our stay ahead of time, but none of that communication included a heads up about the union strike directly outside of their building. It is pretty gross that this union strike has apparently been going on for over 2 months and Marriott has still not supported their employees. We stayed towards the top of the building and could still hear the strike. It was somewhat manageable on our floor, but hearing it from 7am to 10pm every day on a lower floor would be extremely difficult. If anyone goes here for a business conference, it would be impossible to be able to work or have meetings. This was a very eye opening trip. From this experience, I don't plan on staying at a Marriott again and I hope that they start properly paying their employees. read more

poor customer service - manager was not helpful in resolving a dispute they do not treat long time marriott members well

Eh, if this was anywhere else besides SF this would easily be a Courtyard or Fairfield or another one of their 'Select' brands. I get that it's COVID times still but to have one person at check-in created a backlog and by the time it was my turn it was pretty meh, Bonvoy status or not. All I wanted to do was check in quickly so I could unpack and catch a nap before I started work meetings. My room was small and from the hallway layout was probably a suite that had been further subdivided; no joke, there were 3 doors to different room laid out very close together after entering another redundant doorway that had obviously been a front door in a previous life. As far as anything else, M Lounge was closed-and if I hadn't checked out in person I wouldn't have gotten a folio. The only thing that really made this hotel worthwhile was its location. It's pretty close to a lot of different parts of the city-some of which was an easy walk. Other than that there's not much else to keep me from coming here instead of somewhere else. read more

A very solid Marriott to stay at with super friendly front desk people, clean rooms, nice views. The highlight were the BEST doormen ever. Only stayed two nights and they made me feel like I was part of the family by always looking out for me, helping with bags and Ubers with the biggest smile on their faces. Would come again just for them. read more

So far so good, was well recognized during check, rooms are very clean and hotel bar is great!