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    The Metro Hotel

    4.4 (244 reviews)
    InexpensiveHotels
    Open Open 24 hours

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    The Metro Hotel Lobby
    Daniel P.

    The Metro Hotel was fantastic in a great location. The hotel is within waking distance of Haight street and the Painted ladies. Any direction you turn is a good decision with great views and so many parks. Coffee and food are common in this neighbourhood. Just go out and find it. We stayed in a couple of rooms at different times and each room is uniquely designed and clean. The hotel staff were very helpful and friendly. Looking forward to my next stay at the Metro hotel!

    Garden

    Really great spot! Excellent location and quiet hotel. We were in town for an audition and the staff was really accommodating with giving us an extra quiet room and allowing late check-out. The garden is lovely! Super friendly staff and comfortable rooms. It's an older building, so there are some quirks that come along with that, but it adds charm!

    Floor 1 - art falling off wall
    Sam R.

    We felt a bit catfished by this property - the website makes it look sleek with the charm of a historical building, but the interior was pretty gnarly. Our original room on the first floor was... not good. The room had a window that overlooked an air vent that seemed to blow exhaust and smoke from the restaurant next door, giving the room a terrible smell. There was also loud music heard from our arrival (4 pm) to when we got back (9 pm). At that point, we asked the front desk if any other rooms were available, and he was able to switch us to the room directly above, which was surprisingly much quieter and more normal feeling. However, the soap ran out the next day, and the bathroom didn't feel all that clean (hair in the soap dish in the shower) The carpets are old and stained, the paintings in the hallways are askew, and the rooms are soooo small. Thankfully, it wasn't loud at night so we slept fine, and the location was great. But I could not recommend this hotel.

    Exterior from the loading zone.
    Melissa C.

    I can't wait to stay here again! This boutique hotel is absolutely adorable! Our room was beautiful & quiet. Beds were so comfy & linens were crisp & wonderfully fresh. The bathroom towels were so soft & fluffy! The front desk guy (Derek I think?) was helpful & friendly. The location was perfect for our short walk to The Independent theater for the event we came to town for. We felt very safe walking in the neighborhood, even late at night. Our car was safe & secure at the hospital parking garage that wasn't too far away. There are SO many great restaurants & shops within walking distance. Do not miss coffee & pastries a few doors down at the cafe on the corner. So good & convenient. If I were to deduct stars for anything, it would maybe be that the shower nozzle could use an upgrade. It was the only thing about this place that didn't quite hit the mark. I will definitely be back to stay here again. Amazing value too!

    The Haight Ashbury room

    We stayed in th e metro hotel, and the facility was quite lovely. There is a nice garden where we did morning yoga and we stayed in the haight Ashbury room which was quite spacious for 3 people. The location is perfect, walking distance to great food, haight st shopping, and golden gate park. The only downside for me is that the lobby and hallways are very heavily fragranced with a perfumey vanilla scent. It was being sprayed into the lobby regularly, and it triggered an asthma attack for me. They also use strong smelling cheap laundry soap, which I really hate. Fortunately, I brought my own pillow. I would totally recommend this hotel otherwise, but just a warning to other asthmatics on the fragrance spray. It made my belongings smell as well by spraying directly on my suitcase while I was checking in.

    The Metro Hotel's iconic neon sign at night.
    Shaina Mae E.

    My friends came upon the Metro Hotel when we decided to make last minute plans to stay a whole weekend in San Francisco. We chose the Metro Hotel based on price (within our budget), location (acceptable walk away from BART stations and the Castro district), and how clean and acceptable the rooms looked both on Yelp and their website. When we checked into the hotel, we were kindly and immediately greeted by the front desk receptionist who quickly checked us in and gave us information and tips on the area. Even with the hotel utilizing physical keys, we were able to have two pairs of keys which was very convenient. When we came to our room 109 (interestingly named the Lion's Den in my email confirmation), we found the room to be very clean and comfy. Bed sheets were exceeded expectations especially with the fuzzy duvet blankets provided. The wall between the beds was nice when half our group was asleep and the other was awake. TV had cable which lets you watch a handful of channels like Food Network, Comedy Central, and other lovable channels. Towel service and beds were made immediately while we were gone which was very convenient for us. Ice was available upon front desk request. While our San Francisco adventure was a little chaotic, we found the Metro Hotel to be our safe haven for a multitude of reasons. One was that the lobby had a cute little dispenser with lemon-infused water for guests to drink from which was a delight to come upon every time we arrived back at the hotel. It was great coming back to a clean cozy hotel room each night of our stay. The hotel is also situated in area with tons of cafes, shops and even a decent chill bar across the street - The Page. Public transportation was also much better than expected as we found there was a ton of buses that stopped 1-2 min away from the hotel which was a major convenience to us. There's even a muni stop thats about a 8min walk from the hotel. The Metro Hotel may not be like those big chain hotels with numerous amenities, but it was one of the best hotel experiences I've had as the smaller hotel feel allowed for a more personal experience with the friendly staff. The hotel carried alot of charm that you won't see anywhere else. I would definitely book here again the next time I'm in the area. I highly recommend this hotel to anyone.

    Room 103
    Cynthia L.

    This is such a cute boutique hotel in Lower Haight, San Francisco! I was really in love with the neighborhood's Victorian-themed architecture, it is super friendly and has so many great local coffee shops to try for days. The location is close by to Alamo Square, the Painted Ladies, and some other artsy street murals. When my partner-in-crime and I got here, we were warmly welcomed by Angela, at the front desk. We were given our room keys and we went straight upstairs to our room to put down our luggage before beginning our adventures. I stayed in Room 103 which faces Divisadero Street so we get a lot of sunlight but we have to close the shades at night for privacy. This room is a comfortable home away from home! We were happy with this room came with our own private bathroom whereas not all rooms here do, so make sure when you book! Online reservations made it super easy and I would suggest booking months in advance because this place gets booked up very quickly! One minor issue we had was that the internet was very spotty on the last day of our stay but on the other days, it was fine.

    Adorable personal note from the staff!

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    I really like the decoration style of this hotel. It is modern, simple yet elegant. The room facilities are complete and meet various needs.

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    Very nice, clean and quiet place close to so many things! Friendly desk and check in. I would stay here again.

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    3 years ago

    spent my entire weekend in one of these castles, and I regret nothing! It was comfortable and hassle-free

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    Page 1 of 7

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    Review Highlights - The Metro Hotel

    Stayed here for one night while in town for a former high school teacher's centennial birthday celebration.

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    Omni San Francisco Hotel - Entrance

    Omni San Francisco Hotel

    (803 reviews)

    $$$

    Financial District

    This hotel has charm, older but still nice. I liked that it…read morewas walkable to China town, north Beach, and Ghirardelli. The hotel has two restaurants, one for breakfast and one for bar and dinner. But there are so many good restaurants nearby as well. Convenient. I checked in late in the evening during a holiday weekend, and it was busy. The front lobby had two people checking in guests. When it was my turn at the counter, we were checked in pretty quickly and given a run down of the layout and weekend activities. Fresh water is provided right by the elevators so you can fill water bottles before heading to your rooms. And in the morning, hot coffee is provided right before you head out for the day. Pretty thoughtful. My stay was two nights, and the first night the street music and sounds came thru loud and clear. But the second night, it was quiet outside. So it's unpredictable if my stay would be relaxing or nerve racking. The room for 3 was a good size with a large bathroom, large windows of street view, and sizable writing desk, and arm chair. I got to use the gym once and it had all the general equipment and fairly large room. Upon check out, we received the kid welcome gift which was supposed to be at check in, but check in was chaotic so it was better late than never. And the staff were all very nice and friendly during our stay. We would come back to this location if we get the chance again.

    I've stayed at this hotel multiple times. Always enjoyed the location, staff, and amenities. I…read morebooked through Priceline to stay again this weekend. Unfortunately, my dog had to have an emergency surgery that prevented me from being able to use my room. I called the hotel then Priceline then the hotel then Priceline. Back and forth trying to see if I could simply reschedule for a couple weeks out while paying the additional amount. The Omni refused. No reschedule. No refund. The ~$200, when I called well in advance of check in, was worth more to them than the customer. I've spoken to them employees at the hotel who expressed dissatisfaction with the management; I can see why. In a moment of distress for my family, the GM personally declined the refund. I learned a valuable lesson about booking non-refundable and will be looking for a new hotel.

    Hyatt Place San Francisco / Downtown - Health Club

    Hyatt Place San Francisco / Downtown

    (145 reviews)

    $$$

    South Beach

    This is my hotel home away from home. I've been staying here 5 to 6 weeks out of the year over the…read morepast 3 plus years. One of the most special things about this hotel is that The Staff! They are always so friendly and accommodating. And It has been the same staff over the 3 years. I see the same friendly, familiar faces when I arrive and they greet me by name. They always remember that I love to have a tea kettle for my evening hot tea, So they have it sent to my room as soon as I arrive. I always get a king room and I've stayed on so many floors, The rooms are consistently clean and well maintained. I've never had a bad room experience in all of my stays. That has a lot to do with the amazing housekeeping crew. They come in daily to refresh and reset the room, So when I come in, the bed is made, the bathroom is refreshed everything is in place and reset. Not once have I ever had to ask for anything to be sent up to my room. It's all already taken care of. And let's talk about the breakfast setup! Because this is one of the best hotel breakfast I've ever had in my life. There's a hot bar with bacon, sausage and potatoes and eggs and it rotates daily. There's a yogurt bar with fresh fruit and even hard boiled eggs, there's always oatmeal with toppings. There's a center island filled with all of the carbs you can think of even tortillas. The bananas are always just ripe and that's rare. And there are two coffee stations one by the breakfast area and one by the front entry. I love the coffee! I really like the walkability of this hotel too! It's only a block from my office and very close to Oracle stadium as well as being close to the embarcadero walkway. I cannot say enough great things about this hotel and the crew. I love staying here and will always highly recommend this location. Tell them that I sent you! I want to say kudos to the leadership team because whatever you're doing, It's working and it should be duplicated in other hotels. See y'all next month!

    Absolutely awful hotel. Everything feels dingy and cheap. I've stayed in dozens of hotels in SF and…read morethis is the worst value I've ever gotten for my money. Air conditioning doesn't work. Rooms can't go below 75 degrees, and if you ask them to fix it they'll twiddle with the buttons and tell you to check back in 30 minutes and it will still be 75 degrees. After hours of struggling in my extremely hot room (which cost $850, btw), I booked another hotel and requested a refund and the manager refused. (the rest of the staff was very nice, fwiw) This place is very low integrity. They don't care about the quality of the rooms or service, just how much they can exploit you for on the way out. Do not stay here under any circumstances.

    Hayes Valley Inn

    Hayes Valley Inn

    (205 reviews)

    $

    Hayes Valley

    In a great location, clean, and easy to access. The front door uses a passcode, and you'll need an…read moreapp to unlock your room. There have been a few times when the app didn't work, but the concierge was very helpful in getting us in quickly. The rooms can be a bit chilly, though that's pretty common in San Francisco since many places don't have strong heating or air conditioning.

    Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

    The St. Regis San Francisco

    The St. Regis San Francisco

    (540 reviews)

    $$$$

    SoMa, Financial District

    My wife and I chose The St. Regis San Francisco to celebrate my birthday, and we had a wonderful…read moreexperience from start to finish. We were pleasantly surprised with a complimentary upgrade to the Astor Suite, and the butler service made the stay feel even more special. Robson Boscarioli welcomed us to the suite, gave us a thoughtful introduction to its features, and arranged complimentary pressing. Later that evening, butler Arjun Saud surprised us with macarons, fresh fruit, and a personalized birthday message waiting in our room. One of our favorite touches was returning from dinner to find the room beautifully prepared for the evening. The turndown service, relaxing music, and pillow spray created such a welcoming atmosphere. I'd also like to thank Chief Concierge Daniel Rey, whose communication before our arrival helped make the celebration feel special from the very beginning. The hotel is beautiful, but what really stood out was the hospitality. Every interaction, from the concierge team and butlers to the front desk staff, felt warm, genuine, and attentive. Thank you to everyone at The St. Regis San Francisco for helping make my birthday celebration so memorable. We truly appreciated all of the thoughtful touches and look forward to returning.

    The service (minus the food/catering/restaurant) is great. The only thing that annoyed me during my…read morestay was how long the food/restaurant takes to be served here. It took almost 1.5 hours for room service to get to my room on a Friday night. Same for breakfast the next two days...20 minute wait to be seated, 15 minute wait to get order taken, and a 20 minute wait for food to be served. It gets boring quick having to wait so long. I was considering lowering my rating to 3 starts because of this. Other than that, the facilities are nice and the rooms are modern. The location is also convenient and walkable to most things on Market Street.

    Four Seasons Hotel San Francisco at Embarcadero - Restaurant at the lobby

    Four Seasons Hotel San Francisco at Embarcadero

    (47 reviews)

    Financial District

    Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

    I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

    JW Marriott San Francisco Union Square - Our downtown San Francisco hotel is ideally located near Union Square, Market Street, and Moscone Convention Center.

    JW Marriott San Francisco Union Square

    (536 reviews)

    $$$

    Union Square, Lower Nob Hill

    For those used to staying at JW Marriotts or similar level of luxury or higher, this property will…read morelikely feel underwhelming to you. Those that a hotel of this level is an infrequent splurge, or stay here with tempered expectations, may find it satisfying depending on the rate/perks you got. We paid a little over $300 a night including all fees/taxes but as AMEX Platinum members got extra credit and perks so our total credits/perks were worth about $300 total for the two nights including an $80/day breakfast credit. So it was about like staying for $150/night with no credits/perks. Given location/amenities, I think up to around $200/night would be a fair discount rate (as of Summer 2026) Location: is good for tourists and the area in general feels safe and clean as the city has cleaned this area up a bit from previous years. Parking: $94 a day for valet (no self park.) Yep, welcome to Downtown San Francisco. You could valet park in the small garage across the street for $32 but no in/out privileges. Lobby/Check-in: It's an atrium style hotel with lobby on the 3rd floor. Check-in was easy. Lobby is nice with a bar and lots of seating with a whole other seating area to the side and behind the bar. They have their climate control too cold though in the Lobby. Dining: There's only one restaurant at lobby level with just a view of the building next door. Prices are very high but short of outrageous considering you are in a JW in the middle of San Francisco. We thought it would be hard for 2 people to use the $80 credit for breakfast. Not so when average breakfast entrees are in the $33-$38 range. We also ate dinner in the restaurant. The food for both breakfast and dinner was excellent. Not Michelin Star level of course, and overpriced, but actually pretty quite good for a hotel restaurant. Note there is a setup for a Buffet Breakfast (were told it is $52/person when open) but they didn't run it on Saturday or Sunday so there was a bit of a wait to get a seat in the restaurant for breakfast. Rooms: Rooms are decent size and well-furnished in good condition but although they don't feel outdated, they feel a little 'tired around the edges' so to speak. If you want that freshly renovated feel, you won't get it here. Bathroom size is going to vary as our large corner room with a sitting area with table had a very small bathroom and our neighbors had a smaller room but with a decent size bathroom. Street noise was minimal on the 12th floor but if you are sensitive to the noise, I wouldn't go any lower than floor 10. Views will vary but likely will be of the side of another building through what I call 'prison windows' which is a smaller than average window opening inset within a concrete looking surround. Bed was comfortable, mattress was good but felt slightly stiff/tired as though it was probably getting near then end of its lifespan but still quite comfortable. Linens very good. So overall good beds but nothing to write home about. I had read the reviews and although I typically stay in this level of a hotel I had tempered my expectations and so the stay was satisfying and served its purpose with no unpleasant surprises. If you want to be less prone to having an overcharged feeling: a) Use valet across the street or SpotHero app to find cheaper in/out parking nearby (if you have a car) and b) don't bother eating/drinking in the hotel -- go elsewhere to non-hotel restaurants to eat and drink.

    JW Marriott Doorman…read more- Essu, he was so fast at helping me out to get in the door and guided how to get the room. Getting my clients ready for there son's wedding day. Makeup and Hair Design What a beautiful couple. The deco of the hotel was so beautifully decorated with art. So relaxing in the waiting area too. Expecially me being there so early at 5.30am. Inside my client room had such an amazing view too. A must stay hotel.

    1 Hotel San Francisco - Complimentary Bike Rentals

    1 Hotel San Francisco

    (79 reviews)

    $$$

    Financial District, SoMa

    Amazing first stay at the 1. I've heard great things and now I know why. Attentive and genuinely…read morekind service - front desk staff knew my name and checked in each time I came back the entire week I was there! Room, quiet, comfy - I got a great nights sleep! Great services - room service was fantastic. One day, I had my clothes pressed and the room service employee brought me up a new laundry bag with my order, as well as my pressing. So kind! Only minor issue - and this is a me not them probably - I had terrible allergies in the room. My eyes got swollen and my nose stuffed up - next time I stay I'll be sure to bring my humidifier and consider an air filter. But again that's probably a me not the hotel!!

    We're locals and stayed at the 1 Hotel SF for a staycation. It's now one of our favorite boutique…read morehotels - sustainability is a core mission, intentional & thoughtful design, and lots of natural woods helped to avoid pretentiousness. Sustainability is a clear tenet of this hotel - from the natural woods to live plants, filtered water taps on each floor to lack of plastic - it seemingly puts other hotels to shame. We loved all of the live plants in the lobby, restaurant Terrene, and all along each floor. The entire experience is thoughtfully designed, from the way you indicate you need room service/cleaning to the lighting in the room to the reusable laundry bag. Warm customer service - not that we needed much, but it was storming all weekend and we were able to borrow umbrellas from the front desk. The bed was enormous, and our room was relatively quiet considering we were adjacent to Embarcadero. Loved that this hotel was across the street from the Ferry Building. We thoroughly enjoyed our stay and would definitely come back!

    The Metro Hotel - hotels - Updated August 2026

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