Terrible service. They never return phone calls and always have excuses for not doing their job. If you order online for the advertised internet pricing, expect one-star service. It took them four weeks just to pick up my mom's body from Corona Regional Hospital, and then I got the runaround about her cremation. Now, I'm still dealing with issues regarding her death certificate--my last name was misspelled, and I was told it would be mailed via priority shipping in one week. Three weeks later, nothing. When I called this morning, I got yet another excuse, this time about someone being out of the office. Their Yelp page states they have four employees, yet there's zero accountability. This company provides no acceptable customer service and does nothing to ease a grieving family's stress. Do yourself a favor--DO NOT USE THIS COMPANY. Complete scammers. read more

Lost a parent 30 days ago. Paid this mortuary. Never received a call or correspondence back again. Called repeatedly over the course of 4 weeks and a woman took the messages and assured it would be passed on to Jack (the owner) for a call back No call back. Did this 4 times. Managed to connect once and got a fantastic tale about why there is no death certificate and the body is still sitting in cold storage. As of today, there is no resolution. No body. No certificate. No timeline. Just very creative tales and excuses. Parent gone. Money gone. It's soul crushing that companies like this recklessly make a difficult and painful experience exponentially worse. I have no choice now but to file reports to the appropriate agencies and lawyer up. read more

Wow! Just wow!!! SAVE yourself and your loved ones the angst and aggravation you are sure to receive at this incompetent inconsiderate and inefficient business posing as a reputable mortuary. If you think you will save money, I guarantee you'll pay in insult and injury when you need it least! They lie about time frames, they lie about delays and they make excuses for their own failures. Do yourself and your dear departed a huge favor, call a reputable company that gets the job done in a timely manner without excuses and delays! Losing a loved one is bad, having to deal with BS day after day for a month to get the job done is unacceptable and unforgivable! CALL THE NEPTUNE SOCIETY! read more

DON'T. Don't. Do Not choose this mortuary! I find it hard to believe they are even in business. They were $500 less expensive than all others in town. Not worth the aggravation and heartache. It took weeks to get my daughters ashes. I practically had to beg for the death certificates. They had to glue on the top of the urn and it was crooked. We ordered many pieces of jewelry. It's been 3-1/2 months and they still can't tell me when I can get the last piece. And, NEVER a call from them when orders came in.... Nothing but excuse after excuse. The building smells and there are papers and boxes stacked everywhere. Disaster! Terrible customer service. Nice people but they appear overwhelmed and unorganized to the max. I hope they can figure it out. Please save yourselves the additional grief of dealing with this business. DON'T. read more

I had a Problem getting paperwork done. Every time I sent something more was needed. I also did what Jack said was download all the papers and fax back to him for a lesser rate. I did what he asked and he didn't give me the rate. It was a couple hundred more than he quoted. The biggest problem I had was that when I paid for my friends cremation he ran my card twice and overcharged me. When I talked to him he said he was unhappy about the refund and that he works a lot. I just wanted my refund. He then said well I have a new machine and my wife said if I was in doubt then run it again which he did. So he charged me twice. It took a few calls and e-mails. Which he responded not so nice in the email. So he did refund the money he overcharged me for. But still cost me more money since he overdrawn my account. read more

My dad passed away in March and Jack and his wife were very comforting. I had called them ahead of time knowing that my dad was passing to get information. My dad donated his body to science and Jack went to the home and picked up the body and was very gentle with him very caring about my feelings also and he took him back to the Morturary. My dad was 97 and he had made plans ahead of time to donate his body to science and Jack took care of all of the arrangements with the company and got my dad's body to the airport. File the death certificate everything went very smoothly and when they're a veteran and they donate their body to science there was no cost to me whatsoever. When the company is done doing research with my dad's body that company will send back the ashes and he will get a military honor burial. read more

When my father passed in the hospital, we were all too grief stricken to think clearly about next steps. Fortunately I called Jack at San Jacinto Valley Mortuary, who was professional, informative and compassionate. We went over options and found the perfect solution for our family. We will have a Celebration of Life for dad later with his ashes spread in the sea. San Jacinto Valley Mortuary took care of the transport of the body to the funeral home, and located for us (these companies are hard to locate) the perfect bioresearch company as dad wanted his body donated to science. We still receive an urn of ashes after a month for his celebration of life, and this was all done at no cost to us. In short, no matter what your plans are, or what type of funeral your prefer, Jack, his wife and San Jacinto Valley Memorial are there for you! read more

On December 1st. 2022 Jack and his son came to take my precious mother's body after she had passed...They were so respectful of her ..and I was glad they thought to remove her little earrings to give to me. They also covered her over with a blue velvet covering before taking her out of the house. To me it was somehow so much more dignified. I had decided to use San Jacinto Valley Mortuary because they were local. I am so glad that I did. Tammy, Jack's wife is so wonderful too. I was in such a fog of grief I will always be so thankful that I had Tammy to help me to get through the paperwork. I truly appreciate this family for the way they care. I will never forget them for the kindness and respectfulness they showed to me at such a time when I needed it most. They also were very reasonable compared to all the others...I had to pay for everything by myself and after paying I still had enough left to buy a little urn from them too. These are real people who care . K. Logan read more

This place is a s###hole. my friend passed away end of June at the VA Hospital in West LA. they initially couldnt find the paperwork I sent. Then it took two attempts to pick up his body because the paperwork they offered the VA was unreadable. Then it took weeks for them to get my friend's body to the crematory. weeks passed before they made his ashes available to me. Three months from the time my Friend died before they gave me death certificates. Excuses, excuses, excuses. Delay, Delay, delay, delay. Different excuses from one person to the next. The condition of their office explains a lot. Piles of yellowing papers and documents tumbling over and mixing. A narrow isle between piles. I saw a death certificate poking out of a tumbled pile. Who did that belong to? I asked about a flag as my friend was a vet. the reply was "he came from the VA so the flag must be around here somewhere". Avoid this business. read more

Not really impressed with this mortuary. The people there seemed pretty nice. That said the viewing room itself was not clean. The ceiling was dirty and the bathroom was in a storage area. Also the Hearst that they used to transport my grandmother was noticeably damaged on the bumper. The overall experience there was unimpressive. I would not recommend this mortuary to anyone in the future. read more

Awful. Just awful. A disgrace to the profession. I lost my son in July of 2020. It's been almost 7 months and I still don't have a death certificate. Let me clarify. I received a death certificate, however, his date of birth was wrong. Jack and Tammy were made aware of the error and stated it would have to be amended. Here it is January 2021 and no amended death certificate. I contacted them and they said it was amended and mailed to the funeral home in Florida. NOTHING was received! NOTHING. There was no amendment filed with the state of California!! Really? Loosing a child is beyond imaginable! Having to relive it over and over again, there are no words for. I have no closure because I still don't have a death certificate. This company should be ashamed of themselves! I won't even go into the condition of my son when he arrived in Florida. Beware of these people. They hold no standards. Disgraceful! read more

Great people. All I have to say. Genuinely nice people. The parlor is in a corner so you can't miss it. Family owned and operated. Just genuinely nice people. read more

Jack was so kind and accommodating. Definitely did not try to up sell us or pressure us like a lot of mortuaries. He allowed me as much time as I needed to say goodbye and view. They really went above and beyond for us. read more

My brother passed away August 3rd 2020 unexpectedly. We all struggled to try and raise money to put him to rest. Jack understood our situation and worked out a simple cremation and viewing for our family. Other places stressed me out thinking the cost was just going to be to much. True the place wasnt updated but i feel the way they helped us was understandable since they where trying to help us and not make money to redecorate. Now our family can begin to heal and thanks to Jack we where able to put my brother to rest. Thank you Jack read more

I am grateful, they helped me at the most difficult time in my life. My mom died a few days ago and had no plans for her final plan. San Jacinto helped us and made it affordable for us to cremate my mom. Someone stopped by there however do not judge the book by it's cover. There is more going on there than one can realize. Go in meet the people running it. The offices are in the back the woman who helped us is using a walker to help her get around. It is a mom and pop not one of those chain mortuaries.. read more

My Father passed away unexpectedly the beginning of April 2020 during the Covid shutdown. I had no idea what to do or what to expect but Jack was an amazing help. We were looking to have a simple cremation completed for my father. The mortuary that picked up my father the night he passed wanted an outrageous amount of money to plan just a simple cremation. Something was not sitting right so I began to call round to some of the mortuary's here in our valley. Out of the seven we called San Jacinto Valley Mortuary not only gave us an amazing quote but was the only mortuary out of the seven who offered to email us a packet to review just so we had a better understanding of paperwork we would need to complete the service. After reviewing the packet I had a few questions of which we called back and Jack who was ever so kind and patient took the time to walk me through and answer every question I had. In under 30 mins the paperwork was completed and submitted. Jack made something for most people that is stressful so incredibly easy for me. Thank Jack and the team at San Jacinto Valley Mortuary for making this heart breaking task so simple. read more

If you're looking for a cheap mortuary then this is the place. It's a tiny little hole in the wall spot at the end of San Jacinto their services are subpar not very clean. It's a old and dumpy location not up-to-date with the decor. The ceiling was moldy, with brown leaks from the rain the bathroom look like it hadn't been updated in over 30 years; it just felt cold and unwelcoming. You definitely get what you pay for when it comes to funeral homes. This place is cheap, that's for sure. I'm surprise this little funeral home is still in business because they have better & even more professionally updated funeral homes for your loved ones final place for family to lay their loved ones to rest in the area. We were NOT impressed with this funeral home at all. Look into Miller Jones or Evans Brown just skip this place all together. It's not worth your time or your money to even consider this place as an option. Sadly, I'm embarrassed to have had my grandmothers family pick this place for her funeral because in life she was a very classy lady and this place did not represent her at all. read more

My momma recently passed away, and we had her funeral services here. Not only did they put everything together for us, but they even allowed us to bring our own food to serve our guest (Mexican tradition). It is very peaceful inside and is a very very clean place. read more