I was in need of a couple new suits and jackets. Met with their staff. Purchased a number of items…read moreand had tailored on premises. Incredible deals recommended!!

Hidden diamond for sure! Beautiful, upscale designer fashions for women & men. One of a kind items…read moreand accessories. Over the top customer service!

Today I had a the most horrible experience I have experienced in my entire live. I asked this team…read moremember named Victoria if she could help me finding something and her response was "I can not help you, go look the things by yourself". She almost yelled at me and she was very rude. 0 stars to this place, I hope she gets fired

This K&G Fashion Superstore is a great place that has all the latest outfits and all of their items…read moreare good quality, they had exactly what I needed. Their items prices are reasonable and it won't break your pocket. Their staff are very friendly, helpful, and knowledgeable. All of them are professional. They have great clothes, good deals and promotions, they have lots of selection so you can find anything you need there. Everything is in place and in order, so that you can shopping quickly and so easy. Definitely this is my favorite place to shop, they have best deals ever. Very nice store and professional personnel, always find something great to wear, and prices are fair. Thanks K&G Fashion Superstore for such a great customer service, and awesome experience.

Yoooo customer service is outstanding I'm talking about the moment I walk in engagement from front…read moreto finish, I'm talking getting that outfit right, I'm talk about walked out so satisfied. This is the first place I'm going for tailoring-dress clothes

The Mister Shop's vast collection in men's wear is tainted by their lackluster service. My niece…read moreand I went to purchase her prom date's tux after he had been fitted a week prior with salesman Jeff Simon. My niece and I practically picked out everything and proceeded to locate the salesman of our choice. We were greeted with what seemed like disdain and rudeness. Jeff rushed us through the visit (there were no customers waiting). When we tried to disclose to him the nature of the visit, he would cut us off instead of listening. He seemed annoyed overall, especially when we were assertive about our choices. Now, all of the aforementioned wouldn't have been problematic if he was actually good at his job. I paid for a tux rental, a shirt, and a tie. Lo and behold, when prom date arrived to the store today, it was discovered that Jeff hadn't correctly documented our order. There was unnecessary chaos and confusion. If you value quality customer service, don't spend your bucks here. Update: I posted a review fb as well to warn customers about the poor service I had recieved. The mister shop responded, validating their gross incompetence and lack of professionalism. Then, after they were exposed, they took down the fb thread. Again, I would not recommend anybody spend their hard earned cash to be mistreated at this place.

I like shopping at K&G. I truly like the many rows of clothes they have for men. And the suits,…read moreshirts and ties are so many to choose from. But I am forced to give them 4 stars because I visited four stores and each store was a little messy and things out of array. It's time they work on adding staff to keep the store in good condition. But overall, still a great place to shop.

One cashier, 2 managers. Cashier had to answer phone, make me wait at the service desk for my…read morerefund AFTER she checked out another customer AND answered the phone while the 2 managers (who weren't doing anything) assured me this is done at ALL their stores! Not at Downers Grove, which is where I usually go for good reason!

I recently visited for an Amazon return and was taken aback to see an elderly woman with a walking…read moreaid, visibly distressed because she had to walk down a broken escalator from the second floor. Only to learn from a staff member that it had been inoperable for several days and the elevator was also out of service. For a major retailer in 2025, that's unacceptable. On top of that, the store feels extremely overstuffed with merchandise, making the aisles cramped and cluttered. It creates a bargain basement vibe instead of the clean, easy to shop experience I once knew. The prices are great when coupons or sales hit, including the 25% offer that you're given when you drop off an Amazon return there. But the overall feel of this location makes it seem like it's in decline, with little effort to improve the customer experience. Note: Amazon returns are on the second floor until 8p. After 8p, it's on the first floor.

On Saturday, November 15, I placed an online order using a one-time use 40% off coupon to purchase…read morethree sports bras to be picked up from the store. When the items were ready to be picked up, I took my daughter to the store to pick them up and try them on so we could exchange them or a different size if necessary. Two of the three bras were good except she needed a smaller size. The third she didn't like so we needed to return. We found the two in the right size and went to the checkout counter. I told the cashier that we wanted to exchange the two and return the others. He asked for the receipt. I told him it was an online purchase for store pick up so I didn't have anything other then the bar code on the pick up bag, the email with the bar code, and the in-app bar code that you click on if you need to return something in the store. He said that none of these options was acceptable for an exchange. I thought this was ridiculous and told him so. I then said fine, I will return them to my original payment and repurchase them with the 30% off coupon since he wouldn't honor the 40% off coupon I used to purchase them originally. He said he needed my ID to do this. I only had an expired ID on me so I got very annoyed and went to my car to get the regular ID. I made a scene for which I am not proud but I was frustrated with the lack of customer service and the lack of knowledge of your return policies. When I got back with the ID, he went to give me a merchandise credit instead of a refund to my original payment method. I got upset. He asked the girl next to him who told me that since I didn't have a receipt that came out of a printer in the store that an refund and an exchange were not options. I continued to get very angry but at this point they were not being helpful nor were they calling a manager to check if there was another method to make this exchange or refund. They gave me a merchandise credit, which I then used to purchase to two bras that should have just been an exchange. The cost of this was 30.78. There was a balance on the credit but I didn't check any of this until I came home. The original price I paid for the three bras was $36.28 The merchandise credit I received was only $32.53 So not only did I have to pay more for the two bras because they wouldn't do an even exchange for my original purchase that used the 40% off coupon, but they also didn't even give me credit for the full amount I paid for the three bras. I have been a Kohls customer since I was 18 years old (over 30 years ago). I have a credit card with the company. I have always paid my bills on time and have shopped at the store at least 1000 times. This was an incredibly disappointing experience. I felt like I was being told I was crazy for trying to exchange them. I checked the policy and I was well within the parameters of an even exchange for the two bras and a refund to my original payment method for the third. When I got home from the store, I contacted Kohls customer service via the chat on the website and was told that there was nothing they could do since this happened in a store. So basically, the store couldn't honor your policies because I made the purchase online and the online store couldn't honor them because I tried to return them in the store?!?!?!?! Very disappointing.

Amazing store! The customer service here is so great, its so good every time I shop here. Their…read morestore is so clean and neat. They got a big location, they are so organized, you can easily find the items you need to buy, they are well-sorted, and also their store is always well-stocked. The people here are also wonderful, they will greet you with a smile, they are willing to assist and guide to your designated area, also for you to know which cashier lane is near to you. The prices of their items are great, you can buy some of their items in a cheaper price, they also have promo, sale, and good deals sometimes. You can buy a lot of things here without breaking your pocket and save a lot. Their items like, clothes, pants, and other things are so great, the quality of those are so good, all of it is worth buying. Really love this store! Always able to find something for myself, family, also for friends, and even for kids. I would definitely come back to this store If I'm in the area, you should too. It is worthy!

Had an event to go to so I drove to GAP to get a quick short set. It was very affordable and even…read morethough I didn't have any GAP bucks available the Short set didn't hurt my pockets

I had to make someter last minute, exclusive Big Mike was able to help me out!! Good dude with a…read moregood idea of what I wanted. Perfect outcome they are just what I wanted. The price was perfect and I will make sure I come here for pretty much anything! Thank you to the team Exclusive

fix my phone in less than 15 minutes, amazing service and customer service. Definitely will…read morerecommend and come back

I was fortunate enough to visit the store today. Holly is the most helpful, kind and respectful…read moresales person/manager I have ever come across. I dread shopping for clothes, but Holly made it one of the best shopping experience I've ever had. I feel Casual Male XL are blessed to have her managing the store. The store per se is awesome. A ton of choices in all sizes. The store is quite huge with ample parking. One can shop for formal clothing and casuals. A great choice of shoes, belts, etc. It is a Godsend for big people. I will definitely be back.

The staff were very helpful and patient with me for I did not know what I wanted at first…read more Ultimately I got a great sports coat and slacks on time as promised for a wedding. Great job!! - Orpheus

I had a very disappointing experience at this Men's Wearhouse location that left me in a difficult…read moreposition just days before an important family event. Nine days before my father's 75th birthday celebration on March 7, 2026, I came into the store specifically to purchase a suit for the event. From the very beginning, I made it very clear to the staff that I only had nine days and repeatedly asked if it would be possible to have the suit tailored, pressed, and ready in time. Two different staff members helped me select the suit, and during the process they asked several times when I needed it. Each time I clearly explained the date and the importance of the event. When the tailor came out to measure me for alterations, he also asked when the suit was needed. In total, the deadline was discussed six or seven times, and each time I was assured that the suit could be completed two days before the event. Based on those repeated assurances, I paid in full for the suit, alterations, and a tailored shirt. When I returned expecting to pick up the suit, I was shocked to learn that it would not be ready until a week after my event. When I asked how this could happen after the deadline had been discussed so many times, the only option offered was a refund. While I appreciate that the refund was issued, it does not solve the situation that was created. I was left without a suit and with almost no time to find another option before a very important family milestone. The most frustrating part is that I specifically asked multiple times if the timeline was realistic. If the staff had simply told me that the alterations could not be completed in time, I would have gone somewhere else immediately or even rented a suit. Instead, I relied on the assurances I was given. I am sharing this experience because this type of miscommunication should not happen when customers are planning for important life events. If someone from store management, district manager or Men's Wearhouse corporate customer care would like to reach out to discuss this situation, I would welcome the opportunity to speak with them directly.