Nobody ever answers the phone here. Been calling for 3 days. Not very professional. I mean their hrs state what time they are open . read more

Incredibly slow wait times creating very long lines. in a line of 10 people that will take 20 minutes, every minute or so an online order walks in and the counter calls them forward before all the people who have been waiting for 30 minutes. Everyone should do online order to prevent people walking in and skipping everyone who has waited for a long time. read more

What is the point of pre-ordering if you have to wait in line behind people who are taking 20 minutes to choose what they want? It is extremely time consuming and frustrating. Maybe you could figure something out for this not to happen? Also, the choices on med pale in comparison to the rec side. There has not been any real new options. The pre rolls are limited to the same most days. I do love the people though. You have a great team. Would appreciate you making some adjustments to the other stuff. read more

Unfortunately, wait times have increased, it seems, since recreational has opened. The counter people have always been friendly and helpful. Parking can be tricky on high traffic days. read more

The website is not user friendly at all, when you tell a staff member. The response is there's a glitch that causes it . The staff is clueless and are uneducated on the product. Never have a indica in stock. They tell me it grows slower. What does that mean I will never step foot in Siri Naturals's is horrible read more

The people in there we're friendly, but now they have god rid of all the help and brought new people in their products are good when you can get them. They are very limited and a lot of the sales they have going on. They have no product for? The only good thing about this place is the woman Kathy that works at the front desk. She is more helpful.Then the people working at the.Registers, so if you have a question, ask kathy. read more

I have never had a bad experience here. The staff are all very helpful and kind. Sean was extremely helpful and answered all of my questions honestly and quickly. read more

I've been going here a few times lately. A couple times I have grabbed some flower. And a couple times I have tried the BHO extracts. Everything that I have tried from this dispensary is garbage. And it's just like every dispensary in Massachusetts where you walk in and the place claims that they have the best stuff in the state. But they don't. They're just pushing garbage. No taste for the flower, BHO that tastes like CRC, or "diamonds" that snap crack and pop at any degree on the banger. The only thing that they carry occasionally that is a good product is from Harbor House Collective. I was there last week the checkout person said that there is a sale for 35 to 40% off accessories including Puffco on the 31st. I called to confirm on the 31st and it was actually 20%. And yes the Puffco is part of the sale. Not a big deal. I drive down there and am about to check out and they tell me that Puffco isn't on the sale. Terrible communication between managers and the employees. Terrible products labeled sanctuary medicinals. Save yourself the trouble and don't come here. They should have honored what I was told separate times by their employees. Not the customer's fault and not a little bit of miscommunication. I should have been able to buy my products with the discount that I was told that I was gonna be getting. Instead of wasting gas and time to get down there. When I called to speak to a manager afterwards, they just told me oh it's no big deal . Brushing it off, saying that stuff happens. Yeah stuff happens like you guys continue to make boat loads of money and can't even honor a customers discount that they were told that they would get by like three of your employees. Just goes to show that at the end of the day dispensary does not give a crap about who the patient is or what is going on. They just care about their profits. They don't care about the products that they carry and they don't care about the medicine that they're distributing out. read more

Found out that these people involved in this facility will listen to what you need to help soothe your pains. The best place I've been to!!

Jordan was a real sweetie! I was clueless except for what I needed. They were out of what I wanted, I told him what I liked, and he was able to pick some things I have not tried before. Already used one of the products, and wow! he was spot on. I find the help I receive from the team at this store amazing. The quality is really good compared to other places I have shopped, and it is also consistent. I always got so mad finding a product that was helpful, only to go back and buy the same thing and be disappointed. Kind caring people. Fun store, great music. read more

I went to this establishment recently ( first time) and was pretty much ignored and the associate was no help, couldn't even recommend anything to me to try, very unprofessional, I was hoping for a better experience read more

a few very rude sales people . don't bother to do a computer order . the express line is useless . they let people cut the line and pick the call in orders when you get there instead of having it ready for you . product not so great . very disappointed this place use to be better now it's like going to the RMV . that's how your treated by a select few of the sales people . read more

Bafflingly rude and hostile behavior or Woburn Sanctuary location manager, who claimed to have no knowledge of the effects of any products for sale there, since the effects are "different for everyone," and therefore "impossible to predict." Manager declined to provide Full name, but introduced herself as MacKenzie read more

Great people that served me, months ago. I just didn't like the gummies. The taste and aftertaste was really bitter.

I would like to preface that my review is not for all the staff. However many of them are rude and unprofessional. I been in here a few times and I understand that it is a dispensary. I always hear you are not supposed to get high on your own supply. But that is my only explanation to how bad the customer service is at this place. If you don't care how you're treated and this is the place for you. But for me dispensaries are a dime a dozen and I will be visiting one of the other hundred locations around the tri-state area. read more

They are listed as open to 10. I called to double check and was told I would be let in if I showed up at 9:50. I showed up and they were already closed. Hours are not accurate. read more

I can't just leave my review like that after the changes they've made in Customer service. Good news, DOOFUS has left the building (applause goes here) The whole vibe is welcoming now, When I walk I feel like Norm from Cheers cause everybody knows my name. Budtenders are very knowledgable and patient while I decide which strain, in what form I want. There has never been a line to get inside when I've been there, but they do have steady business. 2x Loyalty points on Tuesday and you can also find some good specials on Tuesday like buy 1gram of space dust, get another 1/2 price. 5 stars not given because if you shop around you'll find thier flower is priced $5-10 higher than Some other local dispensaries. My favorite strain at Sanctuary was Esikmo candy, they no longer carry it but thier Purps are good. read more

Sanctuary Medicinals - This is a blatant lie in Woburn.They are time focused and have no compassion for patients - Cannabis Clinics Near Me - Woburn, Massachusetts

I have been a frequent recreational customer since they opened the rec side and I just got my medical card recently. It was my first time on the medical side and Bryce was great, he was very helpful and really friendly which I love! The staff are all really cool and the product has always been great. read more

Up until today, I have been a relatively happy customer of Sanctuary Medicinals. I've been a fairly regular customer, too, and I've definitely spent some money there. But today, that all changed. I was given the ol' bait and switch, and I feel like I was treated badly. Every week or two, for the last several months, I have spent considerable sums of money at this location. I've even begun to establish a rapport with some of the staff, including the representative who helped me today. Every visit, I've only purchased sativa-based edibles. Last night I saw that the store would be running a one-day sale today; two packages for $30, of the sativa-based edibles. I always make sure to say that I only want sativa, including today, but I also mentioned today that I've observed how weak each gummy is. I was then given the old bait-and-switch. I was told about this much-stronger product that had been put on sale just a few minutes before--and that it was being sold for 40% off today! Given that I've only bought sativa-based products and given that I had reiterated my desire for a sativa-based edible, I thought that this offer was also for a sativa-based product. I'm not terribly knowledgeable in this area, so I just figured that this too would be sativa. When I got back to my car, I was looking at what I had purchased, and it dawned on me: Maybe these gummies aren't exclusively sativa-based. I should go back in and ask, I thought to myself. So that's what I did. One of your sales associates---who recognized me, but hadn't been the one to help me--stepped in and told me that "if there's nothing inherently wrong with the product, then we can't take it back. Sorry, but all sales are final." So I came into the store expecting to buy sativa-based edibles that were on sale for today. I was then hoodwinked into buying a different product, but I was led to believe that it was still a sativa-only product. And then, when I re-entered the store just three minutes later---with my receipt and with all three packages fully sealed and closed---I was told that "all sales are final." Despite being a fairly regular customer, that's the response I received. Given all this, I will certainly be frequenting other dispensaries, even if they are located further away, and I recommend that you all do the same. I am very unhappy with the unfair way I was treated as a customer by Sanctuary Medicinals in Woburn. read more

Good product. That's what counts! I really liked the bud I got here. Most of the stores in Massachusetts have good people working there. For me it's the taste and I git something good at sanctuary. I will go back here read more

I've purchased carts from dispensaries across the Greater Boston area - Mayflower, Patriot Care, Garden Remedies, Sira Natural, Revolutionary Clinics, Liberty, CommCan, and Temescal - and I believe Sanctuary Medicinals offers the best assortment of carts on the market. I find they do a great job at removing those washed, chemical undertones you can taste when consuming carts. I'm also surprised at the noticeable differences between carts. Their Lemon Haze has a natural, piney taste that enhances productivity; their Blueberry Headband delivers a strong cerebral high that provides relief to symptoms of anxiety; their Blissful Wizard produces a calming body high that makes socializing easier. I would rate Sanctuary Medicinals 5-stars on this alone, however I'm only giving it 2-stars because of the questionable amount of distillate in the carts in addition to their customer service. After returning home from my first visit to the dispensary, I notice that one of the carts appeared underfilled, so I decided to send a FB message, to which someone responded and said that they're looking into. Four days later, I sent another message requesting an updated and was told that the dispensary is "working through some kinks" and will get back to me, which has not happened. I tell people if they want quality carts, go to Sanctuary Medicinals, but expect to shell out more $$ for less product and understand that you're choosing a business that champions an in/out transactional experience. read more

Patient of this store since day one, I've given them thousands of dollars. Been reliable with my documentation, up until this one time. My driver's license expired, but I brought in the LEGAL DOCUMENTATION PROVIDED BY THE STATE, and was rejected. When I notified the management this document was a legal stand in, and is honored as legal drivers license PER MA rmv: I was met with "sorry it's just a weird store policy". I understand this, but as a loyal customer, who has gotten to know the staff, formed bonds, and most importantly: PURCHASED YOUR PRODUCTS: you'd figure there would be a little more wiggle room, when you blatantly admit that it's a "weird policy". Extremely disappointed in this store, will not be going back in the future. read more

very disappointed have been a regular customer and have not been able to buy a 125 dollar oz as advertised for a month now . no one knows why called they told me fridays only now ...wich was advertised as wednesday thru sunday...ok quick rule change ...called woburn & danvers today friday...danvers has zero ..nothing woburn only has oz for recreational????? what the hell kind of business is that ....shady guess you only care about recreational and making that $$$$$ awful business practice read more

Very disappointed with sanctuary. Went today hoping it would be better than my first experience. They had a very limited selection. Nothing over 20% thc, no sativas, and nothing fresh. I've tried all the other strains and wasn't impressed so I went with the grand daddy purp. It was packaged at the beginning of June and it showed. Bud was dry af and lots of leaves in the bag. Check out Revolution or Sira in Somerville if you looking for variety and quality. Got a liquid shatter cartridge and was told it was the same as live resin or diamond carts but it was another overpriced mediocre product from sanctuary read more

Sanctuary Medicinals - Threre were at least 10 more pieces of leave in the bag. I threw it out before I thought to take a picture. - Cannabis Clinics Near Me - Woburn, Massachusetts

Very nice place plus they've parking Most important to me the way I was treated All staff members where very great mood professional & helpful all my questions where answer . I will definitely recommend this place The only thing I don't like is they tell you how to use your coupon they give you for being sign up for the 1st time.. Others places no restrictions to use your coupon for signing up for the 1st time I can use half or all is my choice. Anyway I will definitely go back & give them business.. read more

I went as a first time adult purchaser, but with a very significant history of experience from the 70s and 80s. I was hoping to get some advice on what the current options are. Having been out of the scene for nearly 40 years. In fact, the people I dealt with was much more like a McDonald's experience. Place your order pick up your bag. Just as a McDonald's counter person will not give you advice on what to order, nor did the staff at this facility. Really would've appreciated some advice. read more

Yeah and pretend like they have top notch herb and they think that they're regular average herb is worth $70 an eighth? That's comical considering that they're not worth 35 and 8th. The retail price is said so high that you can't take advantage of any discounts or anything on purpose. Basically the same thing as price fixing that every other dispensary does but I've never seen that sky high price. Making your price so high as retail and then telling people that want to use a discount that they have to take that off of retail is basically price fixing. It's been the same time and all of a sudden now it's $70 an 8th so you can't ever take advantage of any discount just like any other dispensary but this price of 70 takes the Cake. Not top shelf whatsoever and in my experience super dry flower and super soupy concentrates. I'm not hating on anybody personally but whoever said that price at $70 needs to go back to the country that $70 is acceptable. Sorry sanctuary I had to be real about that price of $70 which when you opened it was less than half of that. I know somebody has a I know somebody has a discount that they would want to use, and your retail price is double what you have advertised, and then people are supposed to use their discount off of that price effectively means you're probably paying more if you choose to use a discount. This is across the board with every dispensary except for a single dispensary that I drive 35 miles each way when I re-up on flower because of games that dispensers play when it comes to the prices. And the fudged COA reports at every dispensary or inaccurate to say the least as well. Nothing against the sanctuary whatsoever. This is me being pissed at every other dispensary as well by changing prices when they have something marked clearly but then you have to pay double that? That's basically taking advantage of people in ripping them off showing one price and charging double read more

Good products, and some different items from some of the other stores that I have been to. Helpful assistance.

Great staff and products, bud tenders are always very helpful! Always have great deals at sanctuary also!

First time buyer- placed an online order which totaled $99 and was charged over $150 when I picked up my order. Was told all of their prices were listed incorrectly on their website, but they could "honor the price I purchased at". Almost 2 weeks later and their prices are the same that I purchased at on their site, so either they lied and straight up overcharged me or they're mindless enough to keep the incorrect prices on their website so people keep getting overcharged for their online orders. read more

Do not give Sanctuary Medicinals your telephone number, ever. You will receive at least one text every day. Not normally that big of a deal, however, they send it from multiple phone numbers, clogging up your inbox. Why would a professional company do that? Never shopping there again. read more

Cool Place with awesome staff and great tunes. They get you in and out all while being helpful and informative... my kinda place

First time buyer at this dispensary and was no very pleased with my experience. Planned to spend exactly $150 there to get one of their scratch tickets for a discounted future purchase. Spent that $150 to only then be told after that they ran out of the scratchies. The carts like many other people were saying we're not filled all the way, and one leaked everywhere. Called to ask if I could go to any sanctuary (because I'm not local) to exchange the faulty cart for a new one and was told I only had exactly 7 days to exchange it at that exact location and could not go to another. Will not be returning. I am going to try revolutionary since everyone's saying it's so great. read more