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    Sandals & Spurs Resorts

    5.0 (1 review)
    Open Open 24 hours

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    1 year ago

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    Cypress Bend Resort, BW Premier Collection

    Cypress Bend Resort, BW Premier Collection

    2.8(26 reviews)
    5.5 mi
    $$$$

    This is a great hotel if you'd like to live off the grid. It is dated and has stains built into the…read morefloor. I didn't notice the stain on the nightstand until the second day. We arrived at night and visibility is very low. The gps had me turn onto a golf cart sized roadway so be careful. The tv remote pictured is not the remote for the tv and the tv can't be powered or controlled manually. The batteries looked like the very first pair made, lol. The elevators were still broken. The pool was mostly the shining light. There were friendly people there. The only major hiccup was the kitchen. My son and I were the second party seated at 615p. It wasn't until we received our drinks that we were informed that the kitchen was in the process of catering for a wedding. While attempting to leave, the waitress said she'd check to see how long it would be before we could order. She then tells us we could order entrees in ten minutes but she could take an appetizer order. It's now 640p. We have not received our appetizer, and we haven't been asked our order. I then overhear our waitress receiving the full order of a party that arrived sometime after we did. I guess it helped that the party was wearing shirts associated with the golfing tournament.

    First and foremost, all elevators were broken and have been for 1.5 years!! Never mind not telling…read moreanyone until after they book you on 3rd floor. Beautiful place but the current owners have given up. A/C leaked in our room and the water covered 1/2 the floor (this is a suite). They never came to clean or bring towels. The pool was a lovely shade of sea foam green. The restaurant was out of EVERYTHING! This was the beginning of 4th of July vacation!! They don't have enough staff to keep this place going. The front desk person was quite literally rude and has a superiority complex. They put 3 couples in 3 different areas of the grounds. (Had to drive to get there) The blessing of this entire trip is Brandy! She is so sweet and gives great customer service.... I hope the new owners reward her! Maybe we will retry after new owners and renovations

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    Cypress Bend Resort, BW Premier Collection
    Cypress Bend Resort, BW Premier Collection

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    Sandals & Spurs Resorts - resorts - Updated August 2026

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