1. Sandcastles West

    1. Sandcastles West

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    Panama City, FL

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    Sandcastles West

    5.0 (2 reviews)

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    Courtyard by Marriott Panama City

    Courtyard by Marriott Panama City

    (32 reviews)

    $$

    I feel like I have been in the Marriott tour of the South!!! This one is the winner! Keep in mind,…read moreI didn't try any of the food, or the gym. But the check in by Paula was the best, kindest and most professional. The bed was the most comfortable, I loved the Juliet balcony . The room felt clean and it was the quietest of all of the places if had been. And let's talk water pressure!!! It seems every Marriott bathroom looks and feels the same. The difference is the water pressure, and this one has amazing water pressure. I loved this shower!!! Of all of my recent Marriott stays in LA, Alabama and Florida--- this one is the best!!!

    I felt like I was in that Seinfeld episode where they had a car reservation and they got there and…read morethere was no car. I had a reservation for a king size bed and a balcony view of the courtyard. I'm 6' 6" and only book king size beds. I don't fit on queen size beds. When I got there I was told they were all out of king size beds. I asked how that could be because I had a reservation. It's not like they didn't know I was coming or what room I had booked. She was very apologetic, and blamed their computer system. Typically when a hotel fails in some way, they try to make it up to the guest, especially when that guest is a frequent traveler. Not me. I was told all they could do was give me the queen and maybe when someone left they could move me into a king the next day. The next day I was moved into a king with a parking lot view. I wasn't given any extra points. I wasn't offered any free meals. I wasn't given a discount. I paid for a king with a courtyard balcony view. I didn't get that room. The staff were friendly and the hotel was a typical Marriott. Those weren't the problem. If I am to believe the lady at the desk, it was Marriott who overbooked and Marriott who failed me. I don't know why I wasn't offered any compensation for their failure. Business will probably take me back to Panama City in the future, but I don't think I will choose this hotel again. If I do, I'll have to call and verify that I will be getting what I pay for. There are a few things I expect when I travel. A clean room, the room I paid for, and high speed internet. I only got one. The room was clean. Marriott doesn't offer "high speed" internet. You'll get a throttled version that was probably considered high speed in the year 2000. But that's a different issue altogether.

    Value Place Panama City - Studio Suite - 1 Queen Bed

    Value Place Panama City

    (6 reviews)

    $

    Lots of changes since the last 2015 Yelp review. I've stayed at this hotel twice, in Oct '16 for…read more1-mo & for 2-wks in Feb '17. Is it perfect? No. Is it better than other modestly priced hotels? Depends. Check-In: * The good? Esther Spears, the General Manager often working the front desk is a doll... organized, thorough & pleasant. So is Chester, who works evenings. * The bad? All other front desk staff I've come in contact with are surly, aren't adept with skills & need further customer service & computer training. On my last trip, an older woman (Candie or some other cutsie pie name) distracted by her young, annoying granddaughter racing about took THIRTY min to check me into the wrong room... not cleaned, smoking. I returned & needed to wait in line for 20-min before being "helped" a 2nd time, only to be told there were no more rooms left. I waited 5-days for a NS room... nice... I & all my belongings wreaked of smoke by then. Amanda is quite rude, as well. She needs to be reminded she is Customer Service. On both stays, I've experienced people who gave me multiple answers to the same question in the same conversation, speak loudly & angrily at me when I asked for clarification (I hear quite well & speak English as a 1st language, cheers very much) & are dismissive in behavior & words when daring to bother them to do their jobs. Management needs to address their employee problem. The Rooms: * The good? Housekeeping staff works hard & are very professional women. If you stay a week or more, don't forget to leave a tip... these woman earn their pay. I've seen them standing on step ladders, washing down the tops of fridges & inside stove vents. Rooms are thoroughly cleaned, top to bottom. Full sized fridge, 2 stove top burners & microwave make home cooking possible. Lots of cabinet space, too, over & under the sink. (You can rent pots/pans/dishes/silverware/coffee pot at the front desk for about $20/wk, use your own or go to WalMart directly across the street to p/u a few things.) Also, a decent flat screen TV is a plus, but as Starz is the only movie channel, well, blah. You won't catch your fave HBO show here, but they do have all 4 major cable news channels, TWC & a pile of ESPN channels, if you're a sports junkie. * The bad? As someone said 2-yrs ago, everything smells of smoke. Since my Oct stay they've made the 3rd floor non-smoking, but smoke can be smelled all around as careless guests smoke in all the hallways AND the elevator & it rises up from the 2nd floor. Honestly, the 1st floor should be the NS floor. The Area: Callaway is a decent, safe section of PCity. 60-sec walk to several places to eat, on the same side of the street... Dairy Queen, Beef O'Brady's, a Chinese place & Starbucks. Frequently used outdoor ATM just next door, as well. WalMart, Sally's, Dollar Tree are across the street. Drive cuz the traffic is 50mph & you've got to sprint across 4 lanes. Winn Dixie is 1.5-mi away. The best? Price is approx $260/wk. If you book online at their website, it's cheapest, even for nightly stays ($60 for a walk in... ouch). Comfy beds. Basic WiFi is now free with a decent signal. (Note: With spring break, the hotel jumped to $450/wk, as have all FL hotels.) The worst? A/C-heating wall units turn on-off all night, waking me continually... as I'm a light sleeper, I was exhausted the entire stay. For that reason alone, I wouldn't stay again. Sadly, I'd forgotten about that since my stay 6-mos ago. For me, -1* for the a/c alone. An after hours phone is in front of the desk, which is blocked off via gate between 9pm & 9am & a bigger chunk of time on the weekends, but good luck ever getting anyone to answer. Meaning... don't loose your key or try to check in after 9pm or expect to be helped after their posted hours. There's always a 20+ min wait at the front desk for any reason... you need a laundry card (the only way to operate the machines), you have to reset your key, anything else. They really do need 2 people present at all times. They can have a dicey clientele. Many rooms are stuffed with 2 adults & 2-4 kids or glassy eyed couples, some who are locked out for varying reasons at the end of the week. The biggest problem with that is I've been locked out TWICE. The last time, I had to beg housekeeping to let me into my room, as their Sun front desk hours begin at 3pm. It was noon & I was ill & determined to haunt her 'til she let me in. A $5 helped, but still... I paid for my room, don't tell me I'm not entitled to be in it for 3-hrs! They need to sort this out... it's very frustrating. NOTE: It's extended stay, so has different rules than hotels. READ the pamphlet given at check-in or on the website Re: room cleaning, linen change, so there are no complaints should you be charged $9/wk for extra cleaning, etc. It's your $... read or ask Esther or Chester.

    Absolute rip off. The price they advertise is never available. There are no amenities, no shampoo,…read moreno coffee maker, mattresses are placed on plywood. GROSS. Staff is rude, doesn't care and can't be bothered. Agreement requires you clean your own room before check out or else you pay for them to clean, what crap is that. Would never recommend this place again. Would rather sleep in my car then stay there. They have a good website but it is a complete lie, don't go.

    Sandcastles West - hotels - Updated September 2026

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