They took a week longer than they originally told me but it was worth it. Can't tell where any…read moredamage occurred. Great job!

As a car enthusiast, I would highly recommend Carolina Collison! The customer service is…read moreoutstanding and the quality of work is well worth the wait. They also understand the love and quality people put into their cars (i.e. myself especially). I am very picky as to who I let lay a finger on my car. Their workers are professional, their work area and service area are very clean and they use quality parts. If the need ever arose, I would definitely use them again.

I had a vehicle require body work after a deer hit my car. It required a new hood. The first hood…read morePro Glow put on didn't even fit right so I had to bring car back. The second one, they did a rush job on paint and now the paint is chipping with every little pebble that hits it. This paint is just a year old, the original was 10 years without one chip, this one has so many it is ridiculous. The company says it's normal wear and tear. I would steer away from these people. They do the work on the cheap and it won't last.

Posting review on behalf of coworker:…read more AVOID THIS PLACE IF YOU CAN AT ALL COSTS!! This will be my detailed story, in case they try to deny it happened or downplay it. I went there around a month and a half ago with my Toyota Supra looking to get it painted. The man I'm assuming is the shop manager told me to wait on the owner (who drives a Blue pickup truck). After the owner gets there it's him, the manager, and another painter who gawk at/praise my car, etc before quoting me almost 6 grand for a paint job!! Here's the kicker...the owner says "well we can't guarantee something won't get broken because of the age of the car." I let it slide, because in my head I'm like "I'm not paying 6 grand for a paint job anyway, ESPECIALLY when you can't even guarantee TLC while doing it or honoring something if you break it, but I'll keep listening to the BS." Towards the end of the quote they said "hey if you want us to sand/clear/restore the foggy headlights bring it back up, it'll be $65 and we can do it in a hr, have them looking like new." I said OK. Thanked them for their time and left. Fast forward to this past Friday (17 July 20). I called and spoke with a gentleman on the phone (probably that same manager), told them "I have a set of headlights I need sanded/cleared/restored." He said, "bring them on Monday, that's the soonest I can get to them." I said OK. I go up there this morning (27 July 20) at 0900 (9am) and I say to that same manager guy "hey I called on Friday about my headlights and I want to drop them off to get sanded/cleared/restored." He looks me in the face and says "we don't do that." I said "I just called on Friday and was told to bring them up here today." He then says "let me talk to the owner" (double down). He THEN comes out and says "we don't do them unless the car is getting repaired" (TRIPLE down). I said "that's not what you told me a month and a half ago when I brought my Supra up here." I left it alone and walked out. Here's the real issue,...they were mad that I didn't want to pay 6 grand for a paint job that they wouldn't guarantee. So when I came back up for a different job, I was recognized (because I reminded him I was just up there with my Supra) and told "nah we don't do that." MIND YOU that's NOT what I was told on Friday and NOT what I was told a month and a half ago. Make it so bad I was in uniform. So that's how you treat military personnel, and/or people in general?! Not cool. Save yourself some time/headache and go to Carolina Collision. I've had nothing but pleasant experiences with them and they're QUICK to take on small jobs, and don't get upset about it. I have a total of 3 cars, all of which need headlight restoration, which I told McIntosh a month and a half ago when I took my Supra. So they cut off their nose to spite their face. DON'T spend your money/insurance company's money here. Go elsewhere.

I am basing my review off of two co-worker's experiences, so bare with me…read more One dropped off his car for some touch up paint work. Well, two weeks later and many dodged phone calls, the lady tells him his car is not running. He takes very good care of his vehicles, an dhe said it was running just fine when he dropped it off. It wasn't until a friend called, pretending to be his attorney, that they finally got their rears in gear and gave him his car back. Paint looked, fine, but he had to pay for the repairs to the motor that magically occurred while in their care. The other dropped his truck off for some paint work. Did not get his vehicle back until three and a half weeks later. Was he supposed to jog to work every day while they had it? I would look somewhere else if you need this service. Trouble is, they are one of the only games in town so they have you by the hairy hangars.

Great service and amazing communication. I definitely recommend using Gerber Collision. The front…read moredesk lady is super sweet and our estimator Amerisa was very helpful.

On 8/10/21 My brand-new SUV sustained approx. $12000 in damages. I only had my SUV for 4 days and…read morethen I was "T" boned, it only had 300 miles on it. I was very concerned about where to get my SUV repaired, worried if it would ever be the same again. I did my due diligence to find a repair shop to properly repair my SUV, The name Gerber Collision (formally known as John Harris body shop) name kept coming up. I Went to Gerber Collision to see if it was the repair shop for me. Upon walking in the front office, I noticed a very clean and professional looking front office and was pleasantly greeted by the front office staff. I explained my situation to Jesse, and she explained the complete process from the insurance dealings to the complete repair process. At that time, I felt that I wanted to have my car repaired at Gerber Collision. Gerber Collision handled the entire insurance process, and I was impressed how hard Joe worked on my behalf with the insurance company. The repair process took a few months due to parts availability. On 11/12/21 I picked up my SUV from Gerber Collision in Sumter SC and I was overwhelming surprised at the fit and finished of all the parts replaced. The paint work was flawless! I took my car for a test drive, and it was without question a perfect repair. I want to THANK the entire staff at Gerber Collision for achieving perfection. I would definitely recommend Gerber Collision to anyone that is in need of collision repairs.

Professional customer service, grade A body work and painting. Terry and Peggy were a joy to work…read morewith.

Absolutely the best work ever. Alex and his amazing staff quickly went to work making sure my work…read moretruck was fixed back fast so i could get it back on the road and meet my budget. Everyone else said it couldn't be done needed a whole new bed or side costing thousands. Alex has over 25 years of paint and body work experience taking pride with everything he does. If you are looking for honest professional paint and body work go see Alex!

They did a good job on my repair at a reasonable price. The job was performed promptly and ready…read morewhen promised.

Preston did a great job painting my 2015 Santa Fe. The work was done at a reasonable price and…read morecompleted when promised. I would definitely come back.

From the owner: We tackle all repairs big or small, offer all over paint jobs, insurance claims welcome! Check us…read moreout on Facebook or google! 5 star rated shop!

My go-to stop for car care! I found this shop in Sumter through the Carmax RepairPal service. They…read moreare knowledgeable and responsive. I scheduled my appointment for warranty service and brought my car in. I was updated regularly along the way -- informed of progress, delays, and any changes. One of the car parts was on back order and they got me in for installation the day it arrived. They offer a military discount. I also came one day with a really low -- almost flat tire -- and they got my car in to check it out immediately, while I waited. The employees are all friendly and I would recommend this business!

BEWARE of the bait and switch practice and defensive disposition at this SCAM shop. Our 2017 GLE350…read moreMercedes was brought to Car Care & Repair, LLC, for a solid yellow check engine light (minor issue) and shaking rear wheel. Cece(?), the front desk receptionist, quoted $126 for a diagnosis, and after that was done, another $126 for a more in-depth diagnosis, which is literally unheard of. Car Care & Repair LLC used the FIRST $126 to rack up a potential profit of $1,1817.30, minus $713 for two rear Continental tires. The remaining EXPLORATORY let-us-find-other-unrelated-BS-concerns-to-sell-you included the following replacements: cabin air filter ($133.56), engine air filter element ($215.47), Engine Coolant Expansion tank ($54.86), "BFLUSH" or break fluid flush ($120.43), Oil and filter change, synthetic ($134.53), and "align EURO" ($159.95). None of this had any relation to the check engine light, which O'Reilly diagnosed for free with the code for emission leak, generally related to a loose gas cap. So, Car Care & Repair, LLC, charges the SECOND $126 fee to diagnose the original problem, and claims the cost involved tools and equipment to locate the problem, which everyone knows is the cost of doing business. The owner said charges include his having to do an Internet search because the vehicle is a newer model. Again, COST of doing business. Why should a customer take the HIT of his lack of knowledge? Taking Scam Artistry to another level, Car Care & Repair, LLC, charges ALL CUSTOMERS A FEE FOR HAZMAT REMOVAL, regardless if they dispose of anything related to your vehicle or service. We were scammed $25.35. Now, ERIC, who identified himself as the owner was contacted for an explanation, not only was he initially rude, defensive, and obnoxious but failed to understand the concern with the fact that Car Care & Repair, LLC, FAILED TO GIVE NOTICE OF THE TWO DIAGNOSIS FOR THE ONE ISSUE. WHAT CAR CARE & REPAIR, LLC DID NOT KNOW: The vehicle is up-to-date on its scheduled maintenance service (A & B) by Mercedes and was recently serviced this year, a few months. The Servicer confirmed that an oil change and all items (SCAMS) are not necessary and to bring the vehicle in when in town to have the check engine light CLEARED. As for the tire replacements, Car Care & Repair, LLC, will not be doing that or any other jobs for our three vehicles. We'd rather drive the distance to an honest CERTIFIED Mercedes center or the dealership, being that none exist in Sumter. BEWARE of Car Care & Repair, LLC! Don't say you weren't warned. Unless you want to pay $280 to be told that the job will cost $266. NO thanks. Further SCAMMING DENIED! Car Care & Repair, LLC CAN NOT BE TRUSTED.