Great service and amazing communication. I definitely recommend using Gerber Collision. The front…read moredesk lady is super sweet and our estimator Amerisa was very helpful.

On 8/10/21 My brand-new SUV sustained approx. $12000 in damages. I only had my SUV for 4 days and…read morethen I was "T" boned, it only had 300 miles on it. I was very concerned about where to get my SUV repaired, worried if it would ever be the same again. I did my due diligence to find a repair shop to properly repair my SUV, The name Gerber Collision (formally known as John Harris body shop) name kept coming up. I Went to Gerber Collision to see if it was the repair shop for me. Upon walking in the front office, I noticed a very clean and professional looking front office and was pleasantly greeted by the front office staff. I explained my situation to Jesse, and she explained the complete process from the insurance dealings to the complete repair process. At that time, I felt that I wanted to have my car repaired at Gerber Collision. Gerber Collision handled the entire insurance process, and I was impressed how hard Joe worked on my behalf with the insurance company. The repair process took a few months due to parts availability. On 11/12/21 I picked up my SUV from Gerber Collision in Sumter SC and I was overwhelming surprised at the fit and finished of all the parts replaced. The paint work was flawless! I took my car for a test drive, and it was without question a perfect repair. I want to THANK the entire staff at Gerber Collision for achieving perfection. I would definitely recommend Gerber Collision to anyone that is in need of collision repairs.

Posting review on behalf of coworker:…read more AVOID THIS PLACE IF YOU CAN AT ALL COSTS!! This will be my detailed story, in case they try to deny it happened or downplay it. I went there around a month and a half ago with my Toyota Supra looking to get it painted. The man I'm assuming is the shop manager told me to wait on the owner (who drives a Blue pickup truck). After the owner gets there it's him, the manager, and another painter who gawk at/praise my car, etc before quoting me almost 6 grand for a paint job!! Here's the kicker...the owner says "well we can't guarantee something won't get broken because of the age of the car." I let it slide, because in my head I'm like "I'm not paying 6 grand for a paint job anyway, ESPECIALLY when you can't even guarantee TLC while doing it or honoring something if you break it, but I'll keep listening to the BS." Towards the end of the quote they said "hey if you want us to sand/clear/restore the foggy headlights bring it back up, it'll be $65 and we can do it in a hr, have them looking like new." I said OK. Thanked them for their time and left. Fast forward to this past Friday (17 July 20). I called and spoke with a gentleman on the phone (probably that same manager), told them "I have a set of headlights I need sanded/cleared/restored." He said, "bring them on Monday, that's the soonest I can get to them." I said OK. I go up there this morning (27 July 20) at 0900 (9am) and I say to that same manager guy "hey I called on Friday about my headlights and I want to drop them off to get sanded/cleared/restored." He looks me in the face and says "we don't do that." I said "I just called on Friday and was told to bring them up here today." He then says "let me talk to the owner" (double down). He THEN comes out and says "we don't do them unless the car is getting repaired" (TRIPLE down). I said "that's not what you told me a month and a half ago when I brought my Supra up here." I left it alone and walked out. Here's the real issue,...they were mad that I didn't want to pay 6 grand for a paint job that they wouldn't guarantee. So when I came back up for a different job, I was recognized (because I reminded him I was just up there with my Supra) and told "nah we don't do that." MIND YOU that's NOT what I was told on Friday and NOT what I was told a month and a half ago. Make it so bad I was in uniform. So that's how you treat military personnel, and/or people in general?! Not cool. Save yourself some time/headache and go to Carolina Collision. I've had nothing but pleasant experiences with them and they're QUICK to take on small jobs, and don't get upset about it. I have a total of 3 cars, all of which need headlight restoration, which I told McIntosh a month and a half ago when I took my Supra. So they cut off their nose to spite their face. DON'T spend your money/insurance company's money here. Go elsewhere.

I am basing my review off of two co-worker's experiences, so bare with me…read more One dropped off his car for some touch up paint work. Well, two weeks later and many dodged phone calls, the lady tells him his car is not running. He takes very good care of his vehicles, an dhe said it was running just fine when he dropped it off. It wasn't until a friend called, pretending to be his attorney, that they finally got their rears in gear and gave him his car back. Paint looked, fine, but he had to pay for the repairs to the motor that magically occurred while in their care. The other dropped his truck off for some paint work. Did not get his vehicle back until three and a half weeks later. Was he supposed to jog to work every day while they had it? I would look somewhere else if you need this service. Trouble is, they are one of the only games in town so they have you by the hairy hangars.

Classic Collision in Sumter, SC rates very high . Our experience with them was very pleasant…read more Their communication is straight forward and they treat customers with great kindness. The repair on our Highlander turned out to be beautiful. They let you know each step of the way and work until it's perfect. We really appreciate the manager and staff .

From the owner: Classic Collision was established in 1983 in with one single goal: to offer quality service with…read moreintegrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Sumter, SC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.