$93 or free! Only had excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself. read more

I had this company out for what should have been a straightforward shower cartridge replacement, and the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again. read more

We had PA out to our home a while back. The plumber was awesome. He explained the issue and fixed it quickly. very affordable as well. I also want to say, their new billboards are AWESOME!! The pup is adorable! Whoever created those is a genius! read more

We were able to get both faucets hot water feature working and so glad that we called them. Great service and very friendly in office and on call. Thank yo read more

We have a historic Oak Ridge Alphabet house and needed a full house repipe. Over the years there had been a lot of bandaids and partial fixed resulting in a hodgepodge of new and original pipes. The plumbing authority had the size to complete the whole job. We also had them install a tankless water heater and garbage disposal. Due to the scale and scope of the job we had the opportunity to work with about ten of the guys, all licensed plumbers. They did an excellent job getting this house in shape. All new water lines, drain lines, water heater, shower fixtures, toilet, etc. Every person was courteous, on time and nice to work with. Our job is now complete and I have the piece of mind that our new systems have warranties to keep them running smoothly should we encounter any problems. I'd recommend doing plumbing once and being done over tiny, bandaid fixes, which don't solve the issues. read more

I needed a toilet re-mounted after flooring was replaced. The original flange was too tall with the new flooring in place, and I didn't know how much could be done for it. I was concerned it would be a big, expensive job, as the house is on a concrete slab. With some ingenuity Mikhail was able to remount the toilet securely without cutting into the slab, and had the job done in about an hour. Thumbs up! read more

Can't say enough good things about this company! Did a complete re-plumb of my home. Great job!! It turned out that when they were boring from the main line into my home, they hit an underground power line. The did not know it at the time. Started having electrical issues in the house. Long story short, I got an electrical contractor in who did the repair, took some pictures and wrote up a report. I called The Plumbing Authority, explained the problem, e-mailed the pictures and report. Twenty-four hours later got a call saying they would cover the whole repair cost. THIS IS A STAND-UP COMPANY!!!! THEY DO GOOD WORK AND IF THERE IS A PROBLEM THEY WILL MAKE IT RIGHT!!! read more

We really enjoyed our experience with the Plumbing Authority. We had a part of cast iron pipe replaced with pvc. We got them at first, for a second opinion, because they offer free estimate. But when their estimate came $200 lower than our original quote we went with them. We had the pipes replaced for about a month now, no issues so far. read more

In December 2023 they came to my house to fix an immediate problem. The same problem happened now...10 mos later...sink water pipes disconnected and water flooded under the sink. Called this morning and they cannot send someone out until Monday for emergency call. Will not be using them again. read more

I had TPA replace all the hot/cold incoming pipes in a our newly purchased older home from galvanized steel. Professional, courteous and very competent work and they went the extra mile by installing an extra tap at the front of the house. Also, very efficient work. Whole house was finished in less that 2 days. Edit: I went to update my review for this vendor for another reason and noticed that the number of stars indicated was incorrect and not reflective of the positive review that I gave in my original review. Now that that is fixed, I want to continue with the reason that I wanted to edit my review in the first place. I had a small problem when TPA was finished with the job. I could not find my Werner 6' ladder which was stored in the same area where TPA was working and it was the same brand of ladder they used. I assumed that the crew working here packed I up accidentally and contacted Brian about it. These guys looked not once, but twice for my ladder in their equipment at HQ with Brian even offering to buy me a brand new ladder when they could not find mine among their equipment. I declined the offer and have even done business with TPA again since this because they are good and have integrity. Anyway I was cleaning my basement the other day and found my ladder in the most unlikely of places. Crow. It's what's for dinner. read more

The Plumbing Authority - PEX pipes installed by the Plumbing Authority. - Plumbing Near Me - Knoxville, Tennessee

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All I needed was one washer to be changed out in one side of my bathroom sink bc it was dripping a little bit. The young man that came in was wonderful. No complaints about him at all. But for a total of 6mins of work I was charged 190.00. Not even two washers. Just one. In the end I am really angry with myself bc I should have just refused service and found another company that was a little cheaper. But bc I was pressed for time and I live alone they made off with nearly 200 dollars. What I am saying bottom line is use good judgement and get several quotes. read more

Someone flipped our house before selling it to us, and apparently it wasn't important to them to use licensed plumbers. Our laundry room flooded whenever we used it because the pipes were laid wrong and were too small. These were the third plumbers to come out and the first to tell us the real problem we were having. Funny how they were more expensive than the first two, but they SOLVED THE PROBLEM. And they even offered a discount for another project. It was well worth the price to have a handful of lovely gentlemen come out and replace and pressure clean our drainage system. They even tipped my 9 year old for helping reach a hard to access spot to reattach a vent. I trust these guys and I would use them again without question. read more

I initially contracted PA to replace my disposal. Their plumber came out and although acted very professional and nice, left the job with a terrible electrical hookup. I took a photo and contacted PA with my displeasure. Nancy at PA agreed it was not done properly and to their high standards. she immediately scheduled another plumber, Micah, to fix it. And apparently saw from my picture that the pipes under my sink were not done correctly 15 years ago. She told Micah to fix that while he was here at their expense. Here's the bottom line: if you're not happy or they see that something wasn't done right, they will go overboard to fix it. George from OA followed up with a call to insure I was happy. The company has integrity. Thank you PA. read more

Replaced water shut off valve. Prompt, friendly service, cost $142 total. 85 characters needed.

They've sent several requests to post a review. Service was fine although it sure did take a long time just to start the work off unclogging our drain. Probably 30 min between arrival and starting the work. The actual plumber was friendly and very helpful, answering questions about other aspects of my plumbing. What I didn't like: 1) I thought the price was steep. Nearly 150 to unclog a sink drain with a high clog...ie not even in the P trap. 2) Spending time trying to sell me an annual service...which of course would have lowered my bill. I knew something was up when plumber told me he was going to present me with a couple options before telling me the price of the fix. It's a drain clog. Obviously there's a price - just tell it to me up front without having me wait on a sales pitch for annual maintenance. That could be handled by just leaving me the brochure. Could have told me on the phone as well when I called for the appt. and asked. So all in all, it was a fine experience. Plumber was professional and friendly. Didn't care for the business practice part of it however. read more

Had issue with tankless water heater. A company came out yesterday and said I need a new $4700 replacement. My unit is 5 yrs old. Said it's not under warranty any longer and needed replaced. Today, the Plumbing Authority was able to determine the issue. Also, said most of unit had a warranty up to 10-11 yrs. I would recommend this company. I would say who the company was yesterday- they have truth issues. read more

I had a tankless water heater installed. When I had leak issues with the last bad cold snap, I requested service and never heard back. I had another company come out when the water heater stopped and was showing an error. They fixed the issue and commented there was some interesting plumbing, especially the way they didn't terminate the hot water pipe under the house and instead left it capped off and sticking out of the wall. I guess Plumbing Authority is an average plumber, but I really dislike having to speak with an answering service and then getting text messages from the scheduler. I needed a plumber asap, and didn't want to jump through their weird administrative handling of calls. I'm just loathe to ever call them again. read more

The Plumbing Authority did a big job for me a few years ago. They basically re-plumbed my whole house. They replaced part of my main drain, and ran new supply lines from the meter to the house, and then to every fixture in my house. Took the better part of a week. Fast forward 3 years. I had a small issue with my plumbing. Nothing serious, but it was annoying. I called the company to ask about it, and the owner himself came out the same day and took care of it, at no charge. If that isn't good service, I don't know what is. Highly recommend!!! read more

Very pleased with this company. My plumber was Dan, very knowledgeable, explained everything first and gave all options giving me the choice on how to proceed. I will use them in the future and highly recommended!! read more

Steve was very professional. He replaced my garbage disposal and removed and disposed of my old one. He was thorough in his work and very knowledgeable: read more

We needed a plumber after installing new cabinets in a friend's Sevierville cabin. Other area plumbers did not respond -- until we contacted Bryan and The Plumbing Authority. Sooo extremely responsive, professional and got us out of a bind since we needed to get everything done so the renters of the cabin could check in! HIGHLY recommended. read more

Bryan at the Plumbing Authority remodeled our guest bathroom installing a rain shower and all new fixtures. It was pretty extensive work as we moved a toilet and converted a shower/tub unit into a much larger walk in shower requiring drains to be moved. He showed up on time and did a quality job and his prices were reasonable. We love the new rain shower & feel like the remodel has added to our home value. Definitely would recommend. read more

Professional, on-time, knowledgeable. And best of all, the owner is the person who does the work, so he actually cares about the results and his reputation. Will continue to recommend and use again. read more

the guy seemed clueless, looked at my problem about 10 minutes, and stayed outside on the phone for about 20 minutes, and came back in, still seemed clueless as to what was wrong, still didnt know where the leak was coming from. i was asking him what part was bad, so i could determine if i wanted it to be replaced or fixed (my 2 options of having it fixed) and i didnt trust him at all. he acted like this was his first time on a plumbing job. I asked the owner if i could wait for him to fix it for me himself whenever he was out this way, but the owner turned sour, so i just paid the $39 for nothing being done. i feel ripped off. i had specifically asked the owner last week if whenever he was in the area, that i trusted him, and didnt want to call another plumber, but he sent someone else. i shouldve refused, but i didnt think he would have someone so unprofessional and clueless. the guy took it upon himself to use my ladder, and was standing on the top rung, where it specifically says do not stand, and was balancing his other foot where the paint can is supposed to go, it's PLASTIC!!! read more