I attempted to get this addressed by sending an email but no one responded, and you all do not…read moreanswer the phone so here we are. I'm writing regarding my experience with your company which was assigned to my service request sent through AHS. The lack of meaningful communication and follow up was unacceptable. Calling the phone number is a joke because they never answer and want to have text conversations instead. By the time the repairs were completed, it had been a full two weeks of this house not having any AC. Have you ever had to sit in a hot house for two weeks without AC? I hope not. Things that bothered me about your service: 1. Why do you list a phone number on the website and no one ever answers the phone? They only respond to you via text. To me that screams, "we do not want to be bothered with talking to you" 2. If there were issues with your systems communicating with the home warranty company, the right thing to do would have been to explain that issue to me. I only heard about this issue from the AHS representative. 3. Do you actually have a "management team" that addresses customer concerns? No one ever reached out to me even when I specifically asked someone to call me. 4. Why do you not have a process for the person responding via text to obtain real time information that can be communicated to the customer? Every response was I don't have visibility to that, I will escalate, I have noted , etc. 5. If parts needed to be ordered, why wasn't that information shared with me as the customer in order to manage expectations and establish a realistic timeline for repairs. I did not have an issue with the technicians who came to the house. However, given this ridiculous experience that I just endured, I would never recommend your company to anyone. I hope you have someone who will actually read this and address these issues.

Terrible customer service. Late on appointment. Rude over the phone when you call. Very petty, they…read morechanged an invoice so it wouldn't be covered on purpose. 2nd opinion was 1/4 the price and not the same issue. Ignorant techs. Please read the neg reviews they are all true from my experience. You guys seem to apologize a lot for your terrible customer service. Why not just change your habits and give good service for once.

A big shout out to Royal Flush technicians. Excellent service. Got the job done quickly and…read moreefficiently. I've had other companies out in the last two years but this company was the best at doing the job professionally and correctly. Recommend to everyone needing this type of service.

Brandon that works for Leon Ortega tried to scam me. My AC was not cooling and he said i need a new…read morefurnace. $3325 was the quote. I got a second opinion and the guy replaced a $5 fuse but then also had to go fix the Disconnect that Apex broke outside. Do not trust these people i wonder how many orhter people they scammed. The neighbor had a camera outside but did not pick up that spot otherwise i was going to file a police report against these people. Total scam there was no way you could have missed that simple of a fix. $5 fuse and it works great no problem.

Prompt and professional service. Fair pricing, Brandon came out and took care of our problem…read more Highly recommend!

I was looking for an HVAC company to come out and help with a leaking issue. Conley Cooling and…read moreHeating came out without any issues. Working with Stephanie via Yelp was super easy and fast responses. Thank you, Stephanie. Shawn came out, very professional, knowledgeable, and wasn't looking to make a quick buck and leave. Provided a lot of information for me and was willing to explain my situation as well as provide some good info to bring back to my builder to save money. I don't know any company that is looking out for the little man especially during this economy. Conley Cooling and Heating will be my HVAC company I use for now on and will be suggesting them to my family and friends. Trust me, don't go to big names companies (Moore/Abacus) and so on. Conley is here to help and treat you like family. My condensation lines run across my attic to master bedroom sinks and cause ton of blocks and issues. Shawn was able to provide me estimate and information on terminating it outside instead of a p-trap in the sink which most builders are doing now. Thanks again Shawn (and Stephanie) and will be calling back for my next project!

%100 recommend! Shawn went above and beyond to insure that i was well taken care of. Needed a…read morecouple things addressed w/my ac and came out same day. He took the time to explain to me what my issues were with my system and gave a few recommendations on how to get me back up and running asap. Moved forward with a new system, his helpers were professional, friendly, and fast working. Glad i found these guys! Thank u Shawn and Stephanie!

My husband and I had to plan on replacing our unit, and after receiving a quote or two, I called…read moreMadd Air to see what their rates would be. Heather patiently answered as many of my questions as she could, and Charlie (the owner) spent over an hour explaining the ins and outs of units. What I appreciated most was he didn't talk to me like I was dumb or try to oversell me - I felt like I was talking to someone who could best explain the needs for my house. Justin came by the following day and gave us several quotes on various units. He didn't try selling the most-expensive unit (or even the step up from what we're getting). He also explained the ductwork and why the construction would be as extensive as planned. Our ducts are original to our 1970s house, and there are all kinds of holes that are beyond repair. Between the time we scheduled our unit install and the actual date (8 days from now ), Madd Air has handled any issues we've had to ensure we are comfortable. Our unit ran out of coolant and needed to be charged, and Justin added enough to hold us over. Their prices are right in line with the market, and in my opinion, they do far more than what other companies with the same quote can offer. We are customers for life and have referred friends and family to give Madd Air a try.

I asked MADD Air to come out and provide a quote for adding blown in insulation to a home I had…read morerecently purchased. When they arrived they were focused on trying to evaluate my air conditioning system rather than focus on the quote I requested. When the salesman realized he wasn't going to get any upsell wiggle room, he told me they don't do blown in insulation for less than three grand. This is more than every other company that offered quotes by as much as 50%. I would avoid based on the 'sales first' pushiness of the company. They are less interested in providing value to customers than pushing their sales. A company needs jobs to be profitable, but this is something else entirely.

Im not sure where to start but this company is excellent. They came to my home the same day that I…read morecalled. They were able to fix my AC system and for a very good price. They saved me thousands of dollars (A different company tried charging me $4,500 and told me I needed a bunch of stuff completely replaced with my Ac system). Jason an employee from Owen came to my house and quickly figured out what the problem was and fixed it. I feel like I've found a company I can trust and can use for the rest of my life if I need an AC repair.

Mr. Owen is honest, dependable and he has taken great care of our AC unit. When buying a new AC he…read moreasked all the right questions and gave us his best price. He's easy to reach and responds quickly. I highly recommend his company.

Trung was fantastic! My air-conditioning went out in the middle of the night. I left an email…read moremessage a little after 4 AM. He returned my email at 4:33 AM. He arrived at my home a little after 8 AM and had diagnose the problem within 20 minutes and walked me through what needed to be done. The repairs were completed within a few hours. His team was professional, courteous, and most importantly very clean. I would highly recommend KAC Express to anyone with air-conditioning issues. The pricing was also very competitive and fair.

We had three HVAC companies come out to give us bids for a new AC unit, and we ended up choosing…read moreKAC Express. I honestly couldn't be happier with our decision! Jack came out, looked everything over, and was here maybe 10 minutes. There was no sales pitch or pressure--just a straightforward quote for a Trane unit. We appreciated the honesty and simplicity. The very next day, the installation crew arrived and had everything completed in about six hours. Later that afternoon, while I was cooking dinner, Trung (the owner) called and said he was outside. He wanted to personally inspect the installation before the job was considered finished. He thoroughly checked the crew's work, and you just don't see that level of customer service anymore. To top it off, KAC Express was less expensive than the other two companies that gave us estimates. Great price, quality equipment, fast installation, and outstanding customer service. If I could give KAC Express 10 stars, I absolutely would! Highly recommend them.

Fantastic. AC wasn't working. replaced capacitor, added R22 refrigerant. Vixiene was great, prompt,…read morefriendly, helpful, and the price was great. Think we know where a leak is and I will monitor for it (look for the dye) as instructed after/because he's leaving to help another person. I am so happy. (I rarely leave comments. don't like to do it, but HE deserves one.)

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

Our HVAC unit went out in the middle of the Houston summer, so we needed a new system installed…read morequickly. We called The Original Kingwood Air Conditioning & Heating, and they were fantastic from start to finish! Larry was incredible. He was knowledgeable, professional, and took the time to explain everything and answer all of our questions. Most importantly, he made my family feel comfortable with the work being done, which I really appreciated. The entire team, from the administrative staff to the installation crew, was professional, friendly, and knowledgeable. The installation went smoothly, and everyone treated our home with care. Highly recommend The Original Kingwood A/C to anyone in Kingwood, Northeast Houston, and the surrounding areas. Great experience all around!

Our Tech Brennan did a great job. Very knowledgeable and very friendly. We have been using them for…read moreseveral years and have been very happy with the service. Steve Fairchild