I had a bad experience dealing with Sandman glass. After measuring the shower it took 5 visits for them to get the glass enclosure installed. I ended up having to buy a shower rod and curtain so we could use the shower. It took way to long to get the job done and the end result was not to my satisfaction. read more

Amazing customer service! Jenny sat down and explained our options to us and gave us a detailed estimate with everything we needed for our whole house remodel. read more

I asked for a quote of a product they don't make, and they kindly offered me a link to find what I needed. Very nice!

Worked with initially with Virginia, and then with Jenny, both super professional. Needed to replace a double glass window on the second floor which one of the glasses cracked for unknown reasons. The work was done fast and professionally, a fantastic crew came to my house to get it done. I could not be happier with the final result, is like: nothing happened here! thank you Sandman Glass! read more

I've used Sandman twice in the past 5 years for new blinds and they did an excellent job, so when I needed a couple new windows In my unit I called on them and their expertise. One of the windows was very custom and the supply chain situations are making lead times long, but Sandman sales people were upfront with their commitment on timing so when I ordered I knew I was looking at a 6 month wait, but the windows arrived on time and installation was scheduled to my needs. Amazing to me the installers put in the new windows with excellent work and cleanup in just 2 hours. I thought I might have to paint around the new ones, but they fit so well and were caulked so nicely that you can't tell there was an installation. Customer service and installation work were excellent!! read more

Horrible customer service do not use this vendor. Windows were delivered damaged scratched and broken. Jenny's response to our issues were unprofessional And her lack of compassion to for her customer is appalling. It was basically our fault for not opening the windows in their office -They took no ownership of validating the product they were handing over to us was delivered as expected "not damaged". We ended up having to repaint and fix broken windows which as you can imagine is outside of our area of expertise. My recommendation is to go work with a vendor who cares about their customers this is not one of them. read more

Been in the trades for 30 years I have used a few glass companies. I have finally come to rest in using Sandman Glass. They provide great service and get the job done and provide a professional product. I would recommend them to anybody. Dean M. Mazzei construction read more

Horrible customer service and bid process. Tried to get a bid to replace a commercial door. They asked me to do measurements and send pictures so they could work up a budget that I could approve before they would even send a person out to look at the job. Ridiculous waste of my time. Said they would work this all up for me, been over two weeks and nothing. They are not the only game in town, save yourself a headache and go somewhere else. read more

Unreliable and terrible customer service. Called them up to replace a broken window. The woman I talked with (sorry, I forgot her name) said she would email me an estimate within a day and then send someone out to measure the window within a week. I waited a week for a response but never received either an email or phone response, so I called them again. Could only leave a vociemail message so I asked them to call me. No response. Waited another week, called again, could only leave voicemail, once again asked them to call me, and once again got no response. Bottom Line: They don't do what they say they are going to do. read more

purchased New windows for my home! Went with sandman initially because it was lowest price. The install crew was very clean and professional. Windows look amazing ! read more

We are very disappointed with Sandman. We had them come out and give us their thoughts on our commercial door. They recommended new weatherstripping, caulking, replacing the threshold and some general tuneup tweaking. They gave us a $500 bid and we went ahead with the work. They came and worked for a few hours and left --- we found the door completely inoperable & could not be opened.( the lock would not work) I called multiple times (daily) and they stated they would get someone to come out to fix -- NOT!! We finally gave up and called a locksmith who was able to fix the door so that it could at least be opened and locked/unlocked. The door still doesn't work properly(it is partially sprung). I do not recommend them read more

I've been trying to reach Sandman Glass to speak to someone about window replacement for sometime now over almost a week and I've gotten no response after four phone calls and finally speaking with someone who actually answered the phone, and she said that someone will get back to me. It's a really bad way to do business and very unreliable. read more

If I could give them more than 5 stars I would. I had been searching for over a week for a very specific size jalouise glass for my old Victorian. I also wanted to support a local store with my $ (considering covid and all!!!). Sandman Glass' was the FIRST who, even though they were not able to get me exactly what I needed, bothered to give me a referral to another company. This is, in my opinion, OUTSTANDING customer service. She was kind, considerate, made TWO suggestions, and was so friendly. So thank you, thank you, thank you! read more

A window was unexpectedly broken so a quote was asked for sending them the dimension. A quote was emailed back. I had to wait several months to get back to fixing the broken window, but Sandman honored the quote. They can out as scheduled, took the window out, replaced the glass, and reinstalled the window very quickly. Perfect job. Very pleased with everyone at Sandman. read more

Won't give the best price up front but upon negations, they became more reasonable. I still went with Provision Glass as they gave the best price. Will post results when job is done. read more

Sandman Glass is amazing! We had an insurance claim and had to replace our shower. This company had excellent knowledge of their industry, a huge selection and were very patient and communicated very well. Their staff are professional, both at the office and when they arrived at my home. I would highly recommend Sandman Glass! read more

Don't use these people!!! I made the decision to get new windows because I had just had a baby and my house needed better insulation. So all of this was something I needed and needed quickly. This is everything that went wrong while working with them : *I wanted grids in the windows (mentioned over the phone, in person, and in email to match a previously installed window (not through them)), there were none and getting them correct was 1-2 months longer. *The 2 windows in my living room were way to small and they had to do modifications to the opening to get them to fix. *They didn't tell me until done with modifications at the end of the day, that I would have to do drywall work to make it look acceptable. *When I told Chris (the residential rep) that I wanted the correct size windows to avoid drywall modifications, he said we were already on the schedule to have it fixed. Leading me to believe that they would fix the drywall for me. Since they screwed up the measurements in the first place. *After the fact told me that they were never going to fix the drywall and "if I had read the contract I would know they don't do that". Which obviously I wouldn't have allowed that instal had I known... it took me 3 days to tape and mud and sand and paint the drywall as I can only do it while me baby is sleeping. *They gave me the wrong bay window (what I wanted doesn't exist, because they don't do custom glass work; despite being a glass/window company). So they just ordered it, regardless of the fact it was incorrect and never told me that what I want doesn't work for my house until after it had already come to my house to be installed. *The worker told me that the correct bay window had already been ordered, keep in mind that the right bay window doesn't exist, unless custom (which they don't do). *They gave me the wrong size garden window. *When they finally installed the garden window, they did so with no support brackets and then lied to me and said they left them at the show room (when really they never had them to begin with) (NO SUPPORT BRACKETS!!!) (which voided the warranty upon install) *Jenny (they're in office/order stuff woman) stopped communicating with me all together after I let her know how upset I was with the whole process. *The owner refused to speak to me when I tried to contact him to let him know what a terrible job his employees were doing. *After I agreed to take the incorrect bay window off their hands at cost to be installed by a contractor that I now have to hire to build me the correct frame, they showed up for delivery without the window!!!???? All they had was the brackets that I demanded that they order for me. The most unprofessional and incompetent company I have ever had the displeasure of dealing with. Absolutely outraged at their inability to do their job and lack of customer service. I can't believe this company has been in business for so long. They don't care about their customers and did the bare minimum to fix these issues and end this nightmare experience. Save yourself the trouble and just don't!! Don't even call them. The fact that I needed these windows so badly made me allow all of this bullshit and I honestly just wish I had never called them. I would bet that any other company could have done a better job. I literally could have gone to Home Depot and ordered and installed the windows myself and done a better job, but my need for it to be done quickly made me decide to go the now obvious, wrong route. It was supposed to take 3-4 days and instead was 4+ months of headache and stress. read more

From the estimate to the finish product of replacing our slider/glass door we were pleasantly surprise at the efficient and professional manner in the completion of the job. They met all of our expectations in doing the job as well as to showing us the details of completing it. Highly recommend them for their professionalism completion of the job. Office staff was also great...thanks.! read more

Amazing, responsive and creative team! I took an old window turned into a cupboard door to be repaired, hoping to keep the same funky / artsy look and they did a great job! Next time I need a window repaired, I'll be calling our local Sandman Glass. read more

I went to Sandman Glass about a week ago to get a quote for my shower encasement replacement but I wanted to keep my original glass. The lady behind the counter quoted me around $1100. I said I be willing to pay $1000. She said that would be fine and proceeded to make an arrangement to send someone out for measurements. Sure enough a few days later Cody shows up to measure. Things were going great thus far. Cody said the bid would be ready no later than the next day. After a few days, with no quote I call them up and the manager gets on the phone to me and she says they won't do the work unless she orders the glass as well. I was shocked to hear this after all that has transpired??? Finally, after arguing that it was not my fault your employee quoted me and and sent someone to measure so she reluctantly and that she would give me a quote and I could take it or leave. Well... the quote came in at over $1400. This made me furious and she finally knocked off another $100. After arguing that this was all there fault.... I've never heard from her again. I immediately went to The Skylight place and they were happy to accommodate !!! I just can't believe, in this day of customer satisfaction that this lady (supposedly the mgr.) threats customers like this ??? read more

Wow- I loved working with Sandman Glass. The end product- a beautiful glass shower door- is perfect, but, mostly, everyone there was so pleasant and easy to work with. We had a couple of remeasures during the course of the project and they were never upset. It was all about getting me just what I wanted. Thanks Sandman! read more

We remodeled our bath and were searching for shower doors. I had forgotten that several years ago we had used them in another property we had. They were outstanding! The installation went smoothly and we got exactly what we wanted! read more

Never use this company. After a car crashed into a photography store, Sandman Glass contracted to make the repairs. After demanding a deposit, they ordered the materials, supplied a drawing and scheduled the repairs. When it was pointed out that the wrong materials had been ordered. Mark, the owner, said, 'Get someone else to do the job.' The owner is now left with an open front area to his business and weeks to reorder the correct materials. Never use this company Michael Wolcott Wolcott Construction Santa Cruz read more

We wanted to have some custom glass tops made for three pieces of furniture, so I contacted a few companies to get an estimate. Sandman glass e-mailed me back right away for more information (type of glass, how the edges should be cut, etc.) then e-mailed again shortly after that with their estimate presented in the form of a detailed and professional attachment. One of their competitors couldn't be bothered to get back to me for a few days, and when they finally did their estimate didn't look nearly as nice and their quote was higher. Needless to say we went with Sandman Glass! Their price was very reasonable, the turn-time was quick, and the delivery fee was low. Great company to work with! Definitely would use them again for any glass needs. read more

Wow, I can't believe I'm writing the first Yelp review for these guys - they rock! I had a broken exterior window in a door, and called them for help (referred by some other people in Santa Cruz). The day I talked to them they got to my house for an estimate and also ordered the glass that I needed. The next day the glass arrived and they installed it that day. On top of that, the pricing was totally reasonable. read more

The window was ready sooner than they estimated. It fit perfectly. read more

Sandman Glass - The window was ready sooner than they estimated and it fit perfectly. - Glass & Mirrors Near Me - Capitola, California

Rather than write a book about unnecessary and bad experiences with Sandman, I'll briefly summarize my customer experiences: Poor staff communication and management skills, including the owners. Poor staff and customer coordination and follow up skills. Lack of quality inspection and quality control of the glass received from their vendors, instead inspecting their glass at the customer's home on the day of delivery. Lack of glass vendor and customer management. A knack for not improving upon or learning from their problems, order after order (glass counter top, bathroom mirrors, shower door). Nice showroom which displays good quality products...but downhill from there. One positive comment is that their installers are good...too bad the front end of the business is not as good as the back end installers. I'm done with them and cancelled the shower door project. Proceed at your own risk and with caution. read more

Great company to work with. Very professional and a great team to work with. I would highly recommend for any type of glazing project, residential or commercial. read more

Great service, they had trouble completing our order due to a vendor and they kept us updated. We had them install glass in several cabinet doors and create glass shelves. Everything came out beautiful! read more

2:30 on a wednesday and the place is closed. No sign posted explaining why or when they'd be open again. So off to do business with one of thier competitors. read more

The whole process was great, I am giving 5 stars for these reasons: From the phone calls....to the call backs...to the estimate....to the repair job.... Well worth it, this is a second home, so scheduling was critical and they delivered. My experience from the first call to the last was outstanding, hopefully I don't break any more windows. I went with Sandman off a recommendation, and not from the yelp reviews. Glad I took the recommendation. I am giving 6 stars to all at the office, who were so nice and professional.. read more

Definitely a great company to work with! I was in a bit of a panic when i had a broken mirror to deal with, but Sandman took care of it. The office was helpful when i called but seemed pretty busy... And i was a bit uncomfortable at first with someone coming out to get the sizes for my bathroom mirror, although my husband assured me they could handle a complex job. The gentleman presented himself in a professional manner, he was very knowledgable, polite and quick to gather the info he needed. He even took the time to present a few ideas for our shower, which i was all for! We will be calling them over again soon to give some more ideas for the shower because the mirror turned out great! read more

Great, professional, and friendly service. The owner is very knowledgeable and easy to work with. We are very happy with our windows!

Integrity. First word that comes to my mind when I think of this company. They were professional, did an excellent job, and especially dealt with us in every aspect with integrity. We contacted them to repair a window, and they did a great job. Companies like this are hard to find. We'll definitely be a loyal customer! read more

a few weeks back, sandman glass came in and fixed our cracked windows. they worked fairly quickly,were friendly and got the job done for about half the cost that some of the other companies had quoted. after a bad experience with another company,it was quite a relief. read more

Our company ordered new glass front doors from Sandman Glass last October. We finally got them installed in March! We had placed a deposit (which they held) from the beginning and we were not communicated with about the status of our order or any reason for delays. In fact we called monthly and left messages inquiring about the status of our order and did not receive any calls back. Finally we were able to reach a different contact person who was more responsive but it did nothing to hasten the delivery or installation of our order. We do understand that there was a tragedy in the company so we can take one month off for that but we were incredibly disappointed with the service we received. We would have asked for our deposit back and used a different provider, unfortunately there are no other commercial door companies in town. Good luck! read more

Are these guys still in business?? They came out to measure for a quote and in over a week I've never heard anything back and their phone doesn't work anymore. read more

yikes if you are thinking of using them for your glass or mirror work run the other way. I have had the worst experience in my life with them . They have really poor communication with you the client and within each other.everything that could go wrong has!!!!! read more

I needed a replacement glass table top for an outdoor patio table. I called around and was told it would cost too much and I should get a new table. Not what I wanted to hear. Then I contacted Sandman glass and found myself talking with a knowledgeable, helpful person who understands good customer service named Melissa. She called me back when she said she would call me back, she either knew the answers to my questions or she got the answers. We finally decided on a type of glass and it was in when they said it would be in. It cost half of what I was quoted at another SC glass store and it was exactly what I wanted. It fit the table perfectly. Thumbs up for Sandman glass, actually all my fingers and toes up, and Melissa should teach classes in providing outstanding customer service. read more

I met the Sandman staff at a Chamber of Commerce mixer and was really excited to find a custom glass place right in my neighborhood. I was pleasantly surprised to find that their price for cutting and installing custom frameless shower doors was considerably less than Home Depot or Lowe's. Their install team was AWESOME. Very precise and careful, which I was hoping for, since we just remodeled. Only downside? They weren't that hip on me taking their picture inside my completed shower after the installation! (Just kidding here, they were completely professional, and I wouldn't expect them to.) I called on them for another job recently and again they did a beautiful job on our new sliding closet doors. Nice people, too. read more