I had an outstanding experience working with Barbara Lin. She is professional, courteous and very…read moreknowledgeable in Medicare program. Once insurance option is selected, she completed my application form in no time and handled / explained everything with incredible efficiency. I highly recommend her to anyone looking for an honest and dependable insurance agent!

Every time I have questions about my insurance coverage, KCAL insurance agent Barbara Lin always…read moreresponds very quickly and provides a good service. Really appreciate it!

Jing Zhang customer service is top notch. We have been with Kcal for years and she is a new rep to…read moreme. Wow, very friendly, quick efficient and best prices. Our health insurance was ready to renew. I was shopping around for quotes since it's so expensive. I got a few quotes that are actually lower than hers but BECAUSE she is so on top of everything and fast in response, I decided to still go with Kcal. Jing Zhang does not disappoint. I want her to work for my company! lol. I highly recommend kcal. Although they have fast turn overs on staff sometimes, they still have their act together and they respond promptly and know what they are talking about and always think in terms of customer's benefit, unlike other insurance companies who just want to cover their on xxx. Jing is great. I hope she gets a raise for a fabulous job she is doing. I cannot say enough good things about her. Thank you for all your help from your loyal customer!

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

I Definitely recommend this location if you're looking for insurance of any kind. See Christi Liang.read more

I'm going to start with atmosphere. 1. When we first walked…read morein everyone looked up in surprise like they weren't expecting anyone to drop by to get a quote. One man offered to help us. He wasnt exactly super friendly either. 2. There is no proper entry way that tells you anything about the company. The whole place has crap everywhere, especially on the floor. Boxes of copy paper, boxes of this and that... you could barley walk in there. It was a gross, chaotic feeling, filled with disorganization. way too many tables they were using for desks crammed everywhere. Crap strewn all over every single table too Ew.. There was a 2 seater couch, yet impossible to get to due to all the boxes of stuff in front of it and another workers glass table blocking it off. It was just "gross". 3.No one else really looked up from their desk with a smile and said welcome or anything. We actually felt like we were imposing a little bit. Like I said there was a whole negative vibe about the place. 4. If the lack of organization and stuff everywhere wasnt enough, the workers supposed joke of a desk was even grosser. Medicines, bottles, food, toys, just crap all over the table. He even apologized for the messy desk... I instantly didnt trust him.. he cant even control himself! Im supposed to trust him with my precious cars? This wasnt a nice desk with a set of drawers to put away your personal stuff and look professional, plus no name tags were worn. 5. We had quote from somewhere else down the street, that was literally the same coverage for a good $$80.00 cheaper than them and the worker was sweet and nice and took us through each step to customize a plan and explain why we should get this or that. This worker was acting very awkward and uncomfortable the whole time. He just wanted to get it overwith so he go back to doing nothing :P Here it was a ball park quote with no explaining anything and even tho we said we didnt want certain things it kept getting pushed on us. 6. Obviously no break room. some kind of shelf where they store the coffee and snacks in the very back behind a ladies table. You could totally see what they had for breakfast. Other places we visited had the water and separate snacks for guests right in the front in a clean, welcoming, inviting, look and appeal to it. Here it was like "Oh please dont look at our mess". I really hated to waste their time, from the moment we stepped in there we were hoping the atmosphere would change, that at least the worker would be warm. personable, and get us to relax a bit....it just went downhill from hardly being able to walk in there to the guy not really wanting to be hassled with us, we just wanted to hurry up and leave. I realized.... if its this bad from the start what is going to be like when I actually need them? Here is the bottom line...If you cant even take charge of your office and keep it clean, organized, with proper desks cause your so dang cheap, how are you going to handle emergencies for your clients? How are you going to deliver good service? I can tell this comes from the top or the head & its not the workers fault. GET YOUR ACT TOGETHER.

I've been with Leon for about 5 years now. By far the best and most responsive insurance agent I've…read moreever worked with. I have auto, life, and home insurance here. Anything that comes up, Leon is on it. I live about 2 hours away from the office after a recent move and Leon made himself available to drive straight to my town to go over a few questions I had. If you're looking for excellent customer service and a great price with tons of discounts, look no further.

Thanks Leon for the help to take pictures of our house in Socal, much appreciated. Great attitude…read moreand would definitely recommend.

Rogers helped me secure a mileage discount since we drive less than 10000 miles a year. When it…read morecame time to verify my mileage with the insurance company and I wasn't responding to my mail he caught it and emailed me to get it done by the due date. He was able to secure me my discount just because and I appreciate that.

Top Notch insurance provider in the SGV or even the world! Its all about the agents and these guys…read morecare about you. Who would give you their personal phone number just in case you need something on weekend or off hours? These guys would and I appreciated all the help they offer my family and I. Been with them for about 3 years now I think and every year they would drop me an email or call me to see if I need anything. Roger is one of the best guy I ever work with. Save me and my family so much money compare to one of the bigger name company that I use to go with. Like I said its all about the agent and Roger work his magic to save my cousin $300/yr even tho she got like 2 accidents within a year. What can I say female Asian lady driving a Camry. Thank you to Roger, Richard, Harvey, and all the guys that work there. You guys are the best!!

My dearest thanks and appreciation to both Ms. Lynn Park and Ms. Byung Song…read more You both are exceptionally special not only as professional insurance agents but also as above and beyond kind person I always felt comfortable communicating with. All those countless refinancing headaches I had to go through (last 23 years I was insured with your agency), you were right there with me the whole time with a full support and kindness. Never once made me feel guilty when I was calling you so many times over and over with same issues nor made me uncomfortable leaving urgent messages even on your office off hours. Always prompt and proactive. Always knowledgeable and understanding. Always patience and more patience. Always kind and inviting. Always my dearest agents I can always count on. Unbelievable peace of mind knowing you are always there even during office off hours. Can't thank you enough for all of your dedications and convictions with the greatest services I never can expect receiving similar services from anywhere, insurance industry or others. I thank you both for treating me not just as insuree but also as your own family member and looking out for best solutions and options I wasn't aware of. My sincere thanks always

There really is nothing more important than an insurance company you can count on when you need…read morethem. I'm grateful for the helpful staff at Farmers Insurance Byung they really look out for their clients. They are friendly and quick to answer all my question.

Rowland Insurance agents are wonderful! I saw their ad and called the office. The representative…read morewas very welcoming so I stopped by their office. All the staff was very helpful and informative. I was trying to get a new auto plan for my family. They match me with a better coverage for a lower rate than what I was getting. The agents are all very professional and amazing! Would definitely recommend them to others!

From the owner: Welcome to Rowland Insurance Agency. We specialize exclusively in comprehensive Life and Health…read moreinsurance solutions. Fluent in both English and Mandarin, our team makes complex insurance policies clear and transparent, helping you secure what matters most with absolute confidence.

Called this number because I wanted to transfer my current infinity service to a new car. Some…read morepushy man tried to get me to pay $88 for no reason. Phone sounds horrible when you call this number like they are far away and there's static. It all seemed fishy so I called my insurance place (infinity) directly. They did the transfer and didn't charge me this $88 premium the pushy guy Lance said I had to pay for this to be done. Somethings not quite right here beware if you call!

i just talked to the most rude person! the reason i called was to clarify about an insurance!…read morejeez!! what kind of customer service is that?! you're rude!! i just forgot to ask your name but fyo,i just called today june 19 2014 @15:50, you dont have to be rude, i dont care if you're the owner or whatever your position is! you dont have to raise your effing voice just because i asked regarding something i was billed for?!

Strongly recommend this agency,! Very experienced and professional! The service was so nice and…read moreefficient 。 The most important, they provide and consider on your behalf.

I would like to Thank you all the team members excellent service. They are respond fast, also care…read moreabout the clients. I will definitely referral othet Friend. Looking for Betty/ Ivy!