1 star for the office staff. They just called me after close and hung up when I answered right…read moreaway. Also they favor male patients. The last time I came in, they wouldn't check me in, but checked in the 4 men who came after me right away, and were taken right back. I was given a tablet to input info in after my appt. time, when I had been waiting there for a half hour, causing me to be 15 minutes late for my appt. This is the worst office staff I've ever seen. I like the dr. I see, but I can give him up if I have to be treated like an inferior being and given a hard time by the all girl office staff. It was dumb of me to come back again. This is not a woman friendly office. I don't think it will ever change. It's not the doctors' fault. The staff knows they can get away with anything.

need to be able to split star ratings. The Urologists are A1. The office staff is awful. Their…read morephone system is horrible too. It's very difficult to reach a human. I don't think there is a formal training program. I left a phone message 2 days ago with their answering service and I'm still waiting for a phone call back, pretty sure I can kiss that message good bye. I even sent the same message via their patient portal with no response. Too bad, their urological services are pretty damned good

This doctor doesn't appreciate anyone going against his opinion…read more He cries foul if you want to choose "not to take his advice". I was concerned about a procedure and he gets upset saying he has had twelve years of experience and gets hurt feelings if you've looked up on the internet info about the procedure and you try to act as your own health advocate and say well no thanks. It's his way or no way. He essentially said he was done listening to me. he's taken too much time on me already,I could find another doctor. I guess i have no right to have concerns. I went in today to have a stent taken out instead of the procedure and he still pushed his agenda. I tried to explain my thoughts on it and he gets upset yet again and says he'll "try" to get one of his colleagues to take my case. Ladies, he is an insecure male chauvinist.

From the owner: Dr. Nejd Alsikafi has been serving the Lake County community for over 20 years offering the latest…read moretreatments for urology disorders. Dr Alsikafi specializes in in-office vasectomy, kidney stones, urinary leakage, prostate disease, erectile dysfunction. BHP / laser, and robotic surgery. Dr. Alsikafi's caring staff will help you and be there for you every step of the way. Call Dr. Alsikafi today and feel better tomorrow.

This review only is about the office staff. The Libertyville office staff is the worst I call the…read moreoffice concerned with the lack of a statement and was referred to a Jenny Johnson who in almost three days didn't respond to my call. When I finally reached he she said she never received my my cell. Fact is three of the office staff told me they informed her so she obviously ignored my call. When I reached her all she had was excuses. As for the receptionist this lady was Extremely bad . One of the staff members suggested I report her to the doctor. As for my question on my insurance I was referred to the corporate office, When I called them I was put on hold and was told it would be 45 minutes. As for my doctor, Dr Atzef he is the best and most caring. M

Poorest run physician office I have ever had the misfortune of going to. It took them 2 months to…read moreget a medication approved for me. Once I got notice is was approved, I spent 3 days trying to get a callback to schedule an appointment. Now they say I have to go in for a follow up. Follow up for what??? You never gave me anything!!!! Rude receptionists and their phone tree is god awful!!!

I truly don't have enough words to express my gratitude for Dr. Shashoua. He literally saved my…read morelife and has continued to go above and beyond for what has been a very complicated and emotional journey with stage 4 endometriosis and infertility. I first met Dr. Shashoua after a failed embryo transfer that left me septic, internally bleeding, and in critical condition. I was so sick that I didn't fully understand what was happening -- I was truly dying. Dr. Shashoua stepped in with the urgency, skill, and calm confidence that only an exceptional surgeon can bring. He performed the emergency operation that saved my life, and I will forever be grateful. After stabilizing me, he did something that shows how deeply he cares about his patients: he referred me to a far better fertility doctor because he knew I needed more specialized and attentive care than I had previously received. That referral changed everything for my fertility journey. A few months later, he performed my endometriosis excision surgery and removed my tubes. These were major, life-altering procedures, and he approached every decision with precision, empathy, and extraordinary expertise. I now see him regularly to monitor and manage my endometriosis and infertility, and he continues to provide the highest level of care. What sets him apart is how closely he works hand-in-hand with my fertility doctor, ensuring that every aspect of my treatment is coordinated. My case is extremely complex and often overwhelming, but he has never once made me feel like a burden. He treats me with compassion, respect, and true dedication. If you have endometriosis, fertility challenges, pelvic pain, or any complicated gynecologic or urologic condition, Dr. Shashoua is the doctor you want in your corner. He is an extraordinary surgeon, an exceptional physician, and someone who genuinely cares about his patients' lives and futures. I owe him mine.

Dr Shashoua is an ANGEL! I agree with the effusive comments of other, grateful patients of his: He…read moreis FABULOUS: Kind, brilliant, and an all-round terrific doctor! He helped me when I really needed expert help.

Medical specialists are rarely not highly qualified, and urology is one of those specialties that…read morerequires considerate, respectful, polite bedside manner so patients can cling to some imaginary dignity while unspeakable examinations and procedures are endured. Dr. Kidd does have this excellent level of proper bedside manner. What is probably at least as important, he had a very professional, discrete, considerate and understanding staff with just the right amount of patience, tact, and humor. The offices are comfortable, sterile clean, and subtle. In fact, allow an extra five minutes to find the right office, the labeling is low key. Minus one star because like the rest of the American medical profession, they operate paradoxically with the state of the science 21st century medical equipment but mid 20th century communications procedures...they call me on the phone. This just makes no sense in the day and age of e-mail, texting, Google calendar and such. Nobody wants to handle a phone call at the office to schedule a urology procedure, so an annoying game of 1980s phone tag is required.

Do not go see Dr. Engyl and his office unless you have no other choices. This place is so…read moredishonest I can't believe they are in business and have the Northwestern reputation. They deliver no value and will charge you an arm and a leg. Sickened that people operate a practice like this with no repercussions. Better business review please help innocent patients from getting screwed over by their over priced worthless "care". So dissatisfied and dissappointed.

Had my office visit with Dr Lyon last week. He is so wonderful!! I can't say that I 'want' to see…read morehim again (because that would mean something is wrong!!!) but if I had to see a urologist, I would happily go to him! I stand by what I said in my earlier review. He is a wonderful man who provides amazing care to his patients. He is thoughtful, respectful and listens. If you have pain, he will see too it that it is managed (quite important to me as I was passing that kidney stone). He will put your mind at ease. I can't say enough how happy I am with him and the level of care he has provided to me.

Dr Lyon took such great care of me when I went to Edward Hospital Emergency Room with kidney…read morestones. He even stayed and did my surgery at 1am to remove a stone obstructing my ureter and urine flow from my kidney. And while taking care of that immediate problem, he also went in to the kidney and removed other stones that would have caused me problems in the future. Thanks, Dr Lyon!