Not the level that I expect from North Shore. I waited 45 minutes for the doctor to see me - I am…read morecertain I would still be sitting in the exam room if I didn't go out to find out when I was going to be seen. For the amount of money that we Americans have to pay for good health care in this nation, I refuse to have a doctor treat me an my time as if it is of no consequence.

Dr. Villavicencio is by far the best MD I have come across. i waited a short while when i met her…read moreshe spent a lot of time with me and explained everything. Her knowledge as well as empathy made it obviously that I had found the MD I would be staying with. I have seen her as well as my children many times since that first visit and am just as happy with her today as the first visit. I can not recommend her enough she is an excellent physician!

Dr. Kramer gets to the office at some ungodly hour to review his patients' charts for the day. Why?…read moreBecause he wants every second of your appointment to be devoted to you--not rehashing your medical history. He's definitely thorough, too, but fear not if you'd rather spend your savings on Moonpies instead of medical procedures: Dr. Kramer gives a very realistic evaluation of the benefits of that stuff, and he always tries to save you a buck or two. So he's prepared, he's thorough, and he's cost-conscious. Yet another arrow in his quiver is that he's exceptionally friendly and accessible. He prefers to be called Mike, dresses casually, and takes all the time you need to field questions. Throw in a friendly receptionist and a spunky phlebotomist (More valuable than it may sound.) and you've got the makings of a wonderful office.

I've been going here for some quite some time. They have multiple suites, and I've been to the…read moreorthopedic and radiology suites here. They also have immediate care and a lab among others. If you need lab work done make sure to schedule an appointment they no longer do walk ins. There is plenty of parking to accommodate everyone. The encounters with the staff have always been friendly, from the receptionists to nurses to the doctors. They all have great bedside manners and provide a listening ear. The waiting rooms are kept clean and they do a great job of disinfecting in between patients. You know you are in great hands. The only downside is wait time from when you checkin 15 minutes early as required and then have to wait to be called back and it can get backed up depending on how many patients they have.

Extremely rude and rough lab staff. You don't deserve to be treated the way this lab will treat…read moreyou. I have a very hard time getting blood draws, often resulting in being repeatedly stuck before they get it. My first time visiting here, I tried to tell the phlebotomist this and she rudely laughed and said "Don't tell me anything, let me do my job". I walked out immediately and wish I had looked at these reviews first to save myself the stress from having to deal with them at all.

I have to say, and this is not just for the Gurnee location, but for Endeavor Health in general…read more Since they went from NorthShore to Endeavor, the quality of care is absolute GARBAGE. Very impersonal, and nothing is one on one with the doctor. You always have to jump through hoops and get redirected with an incompetent customer service rep or a child medical assistant asking/reading about your personal health instead talking directly to your doctor. Anytime I do message my primary about a health concern I get met back with "Go to immediate care." This is very sad how you guys turned into another corporate sell out and don't take your patients health and confidentiality into consideration.

It was the 1st time my daughter got her blood drawn for a physical, and the lab tech made it a…read morehorrible experience. I was asking my daughter to breathe and to try and relax. The lab tech lady said, "You need to relax. That's how you kids start to hyperventilate and then pass out." How is that going to help my daughter relax? Then she asked my daughter if she made a tight fist, and before she could answer, she jammed the needle in her arm and proceeded to take her blood. She was very rude. She showed no empathy and rushed us through the whole process. Here are images of her arm. Beware of this person, she's a young black female. I wanted to get out of there, so I did not catch her name. There was only one other person there. There was no line or anything that she would have felt rushed or any reason to get overwhelmed. Horrible person and should not be in health care.

My family has been going to Dr Kim for over ten years. His wife & him are a cute Korean couple that…read moretruly cares about their patients. They do blood work just to make sure everything is okay. They go above and beyond.

I can't thank Dr Nader Sallam, MD enough for the special, excellent care he has provided and for…read morethe unique gift he is to his patients. I am blessed to have him as my doctor. I can't recommend Dr. Nader Sallam enough. He's an exceptional doctor who truly cares about his patients. He's knowledgeable, compassionate, and skilled. I'm so grateful for his care. I went in coughing, and he was determined to figure why I couldn't shake off my cough. Most doctors would have probably ignored all the signs and not take it as serious. If it wasn't for him, I would probably be in the hospital right now. He never gave up on me and took all the necessary measures to figure out what was wrong with me. He calls me almost every day to see how I'm doing and feeling. Who does that these days?! Dr Nader Sallam, MD took the time to understand my condition and provided targeted solutions that significantly improved my well=being. I am amazed by the personalized treatment, follow ups, and lasting results I experienced at Lindenhurst Family Practice under Dr Nader Sallam, MD!! He's become part of my family, and we absolutely adore him and appreciate him taking time out of his day to check in on me. It can be so scary, but he reassured me that he will do everything he can to help me get better. Dr Nader Sallam, MD always takes the time to listen to my concerns, explains my diagnosis clearly, and explores all treatment options with me. I highly recommend Dr Nader Sallam, MD to anyone seeking a caring and knowledgeable doctor!!" "Takes his time! Very good doctor!"

Subject: Disappointed with Recent Experience After 10+ Years as a Loyal Patient…read more Dear Dr. Stephens-Clark and Team, I've been a patient at your office for over 10 years and have always appreciated the high level of care and compassion I received. My first provider was Dr. Omar, who cared for me until her passing. I then continued my care with Kelly Vinson, they have always been wonderful--attentive, understanding, and professional. I've never felt like just a name on a chart with either of them. They truly listened and made sure that any treatment or medication was thoughtful and necessary. This level of care is the reason I've remained loyal to your practice for so long. Unfortunately, today's experience left me feeling deeply disappointed. I called to ask about a walk-in was told there were no walk-ins only appointments were available, but when I expressed that my reason for the visit was private, the tone of the conversation shifted. I was put on hold and then informed that there were no more appointments left. It felt dismissive and, frankly, like I was being penalized for not sharing personal medical details with the front desk. I've never had to explain my symptoms to a receptionist before booking an appointment, and I don't think patients should be required to do so--especially when the matter is private. I understand policies evolve, but this kind of interaction does not reflect the care and respect I've come to associate with your office. I'm concerned that the quality of service is changing, especially with Kelly going on leave, and it's disheartening. Please consider this as feedback from a long-term patient who truly values the exceptional care your providers have given over the years. I hope things can improve going forward so patients like myself continue to feel respected and heard.

I have been a patient of Greenleaf Medical for approx. 35 yrs. I have been under Dr. Puthenveetil's…read morecare for several years now as is most of my family! The care is exceptional, starting at the front desk, where Dee and the reception staff greet you with a smile, and answer all your questions., The medical/clinical staff are patient ,thorough, and kind. Dr. Puthenveetil always takes the time to get to know his patients, and truly cares about them. My family and I would like to thank Greenleaf Medical and all our healthcare heroes for all you do!

I have been a patient of Dr Puthenveetil for over years now and hope to be for many more years. Dr…read moreis a great listener, and I feel we work together as a team to keep me healthy. Never had a problem here.

I've been going here for years and I have had great experiences with every provider. I mainly see…read morePA's and every single one has been great.

Dr Sallam is the best doctor I have had in a long time. He is professional, kind and very…read moreknowledgeable! He handles your needs and concerns efficiently and gets to the root of the issue. The office staff and PA's are awesome, welcoming and make you feel at ease. I would highly recommend Dr Sallam if you want all of your questions and concerns handled efficiently! Thank you Dr Sallam!!

Buyer Beware: Shady billing practices!…read more I went to this urgent care when I was on vacation in Illinois. They accepted my insurance, which has a $35 urgent care copay. When they submitted the claim, they submitted it, not as an urgent care visit, as advertised, but as an out of network doctor's visit. Aetna has an urgent care billing code, which this facility is aware of, and they choose not to bill as advertised, causing me a significant out of pocket expense. When I called them up, they offered to send additional documentation to Aetna, which Aetna agreed to consider when re-evaluating the claim. They never sent the documentation, instead opting to send my inflated bill to collections. I'm livid. If you want my unsolicited advice, find another facility. Run far, FAR away from this shady 'urgent care'.

Google search brought me to this location!…read more As I just called about a few minutes ago to get a price quote on a facial extraction for a POC. The RECEPTIONIST answering the phone proceeded she would connect me to someone who would be able to give me an estimate pricing... Great! After waiting on hold for about 8 minutes, she's re-answers the phone to inform me that the other department is not responding at the moment! She then proceeded to inform me she will connect me to the "billing department" to get the answers I needed. Another 2 minutes go by, then a gentleman introduces himself.. I proceed to re-explain my current inquiry! He tells me that he has no knowledge of the service pricing I am requesting! "WOW.. okay." He then tells me he will transfer me YET AGAIN, to the "financing department" to get help with my inquiry. Another woman has now introduced herself, and I then tell her my inquiry request yet again! She does a search for me and tells me that the service I am requesting cannot be located in their system and only to find out that I was also transferred to a "Wisconsin" department. I give her the doctor's name of interest, while she tells me she will put me on another brief hold to find the direct office of said Dr. ( in Gurnee ) As she tells me she will contact them, she re-answers the phone to inform me that the service ISN'T EVEN offered by the requested doctor as google stated! So.. why didn't the receptionist just say that in the first place, rather than playing phone tag increasing my already "frantic" anxiety about finding the right Dr. SMH