Not the level that I expect from North Shore. I waited 45 minutes for the doctor to see me - I am…read morecertain I would still be sitting in the exam room if I didn't go out to find out when I was going to be seen. For the amount of money that we Americans have to pay for good health care in this nation, I refuse to have a doctor treat me an my time as if it is of no consequence.

Dr. Villavicencio is by far the best MD I have come across. i waited a short while when i met her…read moreshe spent a lot of time with me and explained everything. Her knowledge as well as empathy made it obviously that I had found the MD I would be staying with. I have seen her as well as my children many times since that first visit and am just as happy with her today as the first visit. I can not recommend her enough she is an excellent physician!

Dr. Kramer gets to the office at some ungodly hour to review his patients' charts for the day. Why?…read moreBecause he wants every second of your appointment to be devoted to you--not rehashing your medical history. He's definitely thorough, too, but fear not if you'd rather spend your savings on Moonpies instead of medical procedures: Dr. Kramer gives a very realistic evaluation of the benefits of that stuff, and he always tries to save you a buck or two. So he's prepared, he's thorough, and he's cost-conscious. Yet another arrow in his quiver is that he's exceptionally friendly and accessible. He prefers to be called Mike, dresses casually, and takes all the time you need to field questions. Throw in a friendly receptionist and a spunky phlebotomist (More valuable than it may sound.) and you've got the makings of a wonderful office.

I've been going here for some quite some time. They have multiple suites, and I've been to the…read moreorthopedic and radiology suites here. They also have immediate care and a lab among others. If you need lab work done make sure to schedule an appointment they no longer do walk ins. There is plenty of parking to accommodate everyone. The encounters with the staff have always been friendly, from the receptionists to nurses to the doctors. They all have great bedside manners and provide a listening ear. The waiting rooms are kept clean and they do a great job of disinfecting in between patients. You know you are in great hands. The only downside is wait time from when you checkin 15 minutes early as required and then have to wait to be called back and it can get backed up depending on how many patients they have.

Extremely rude and rough lab staff. You don't deserve to be treated the way this lab will treat…read moreyou. I have a very hard time getting blood draws, often resulting in being repeatedly stuck before they get it. My first time visiting here, I tried to tell the phlebotomist this and she rudely laughed and said "Don't tell me anything, let me do my job". I walked out immediately and wish I had looked at these reviews first to save myself the stress from having to deal with them at all.

I have to say, and this is not just for the Gurnee location, but for Endeavor Health in general…read more Since they went from NorthShore to Endeavor, the quality of care is absolute GARBAGE. Very impersonal, and nothing is one on one with the doctor. You always have to jump through hoops and get redirected with an incompetent customer service rep or a child medical assistant asking/reading about your personal health instead talking directly to your doctor. Anytime I do message my primary about a health concern I get met back with "Go to immediate care." This is very sad how you guys turned into another corporate sell out and don't take your patients health and confidentiality into consideration.

I went here on 3/14 due to a severe sinus infection. The only + is that I made an appt and got in…read moreon time. After that it was downhill. I saw Dr. Tiffany Nguyen who promptly told me I had a cold and would not be prescribing antibiotics. I needed to "wait it out" for a few more days and if I was still sick THEN she would call in an Rx. I had already missed one day of work. I've had countless sinus infections in my life. No way would I have wasted half a morning at urgent care for a cold. She acted like I was trolling for Oxy and did not even look in my nose. Had she done so she would have seen the bloody, pus-inflamed tissue I had been dealing with for nearly a week. She did prescribe Flonase - and on the Rx flyer it said "do not use if you have bloody nose." Nice doctoring. I called MD Live when I got home, got a Rx for antibiotics and felt relief after only 24 hours. You know why? Because I had a sinus infection. Not a cold. Then I got the bill and was charged for a 30-44 minute visit. (Be sure to read your EOB statements, people). I spent MAYBE 15 minutes with the actual doctor. I then decided to dispute the bill. After painful attempts to get a human on the phone, I finally talked to someone who said he would pass on my comments and have the bill reviewed and someone would get back to me with the "verdict." I asked how I can make sure my comments get into the record and he said he didn't know, there should be a place on the portal for feedback. I said there wasn't - the portal is for med refills, appointments, and billing. Which they should know. So I had to rely on him to take down my comments. Three weeks went by and I got a second notice on the bill. No explanation, no "verdict." I called again. The person I spoke to said the bill had been reviewed and it was accurate. When i asked why I was billed for up to a 44 min visit they said for "Doctor decision making." Are you kidding me??? I said I wanted someone else to call me back so I could file an actual concern. A lady named Suma called me and took my information but ended up passing it along to yet another person. A third person called me at the beginning of May, whose name I forgot to write down, of course, apologized profusely and said she told me she would look into the bill again. I told her I paid it because I didn't want to get sent to collections. So she offered some kind of refund, and asked me to give her a couple weeks and she would get back to me. Soon after I got a message through the portal saying they were reviewing my bill again. It's now late May and I've heard nothing. I replied to their note asking for my update, and got a response that basically said "Nothing to see here - bill is fine." I responded back that I wanted a human to call me pronto. This shuffling around, lack of documentation/passing along information, poor care by the doctor, and overbilling is totally unacceptable and I will keep continuing to call and reach out until someone actually does something instead of passing the buck. Bottom line: if you have a virtual doc through your insurance, use it instead of urgent care whenever possible.

My family has been going to Dr Kim for over ten years. His wife & him are a cute Korean couple that…read moretruly cares about their patients. They do blood work just to make sure everything is okay. They go above and beyond.

Subject: Disappointed with Recent Experience After 10+ Years as a Loyal Patient…read more Dear Dr. Stephens-Clark and Team, I've been a patient at your office for over 10 years and have always appreciated the high level of care and compassion I received. My first provider was Dr. Omar, who cared for me until her passing. I then continued my care with Kelly Vinson, they have always been wonderful--attentive, understanding, and professional. I've never felt like just a name on a chart with either of them. They truly listened and made sure that any treatment or medication was thoughtful and necessary. This level of care is the reason I've remained loyal to your practice for so long. Unfortunately, today's experience left me feeling deeply disappointed. I called to ask about a walk-in was told there were no walk-ins only appointments were available, but when I expressed that my reason for the visit was private, the tone of the conversation shifted. I was put on hold and then informed that there were no more appointments left. It felt dismissive and, frankly, like I was being penalized for not sharing personal medical details with the front desk. I've never had to explain my symptoms to a receptionist before booking an appointment, and I don't think patients should be required to do so--especially when the matter is private. I understand policies evolve, but this kind of interaction does not reflect the care and respect I've come to associate with your office. I'm concerned that the quality of service is changing, especially with Kelly going on leave, and it's disheartening. Please consider this as feedback from a long-term patient who truly values the exceptional care your providers have given over the years. I hope things can improve going forward so patients like myself continue to feel respected and heard.

After years of misdiagnosis and being forced to prove my symptoms repeatedly, I was finally…read morediagnosed with Attention Deficit Hyperactive Disorder when I was 18. Soon after i began medication that for me was life changing, helping me to realize how detrimental it was to navigate my symptoms without medication or therapy. Unfortunately as I turned 18, I aged out of State provided healthcare and lost all my coverage. I worked very hard and now at 21 finally have coverage through my employer. I was assigned Dr Clark's office by my providers due to proximity. I was so excited to finally begin treatment and feel "normal" again. Most unfortunately I was assigned Andy as my doctor at my new patient visit today. Despite my past success with medication, despite my diagnosis, and despite my staggering family history with this disorder, Andy decided that he did not believe my "attention" problem was attributed to me having this disorder. He said that my recent engagement and new job along with other big events in my life, could be factor enough to be "distracted". And threw me a referral to a psychiatrist. Had he referred me saying anything else i would not be as angry as I am currently. It truly shows the level of ignorant and unprofessional care you can expect from him. I am not the only one with this experience, and he has quite the reputation amongst my family friends for being a doctor who will sit through an entire visit and not listen to a single word you said. If you want an awkward, inattentive and odd individual to gaslight you, I strongly recommend seeing Andy!

I have been a patient of Dr Puthenveetil for over years now and hope to be for many more years. Dr…read moreis a great listener, and I feel we work together as a team to keep me healthy. Never had a problem here.

Don't be misguided by commentary of reviewers of 4+ years ago. I would have agreed with…read morethem....then. I was a long-time patient at this office and have watched firsthand the cliff this practice has jumped off. If you're searching for a reliable primary care doctor near Libertyville or Gurnee, avoid Dr. Peter Puthenveetil at Greenleaf Medical Associates. He no longer prioritizes patient care--just Ozempic, Botox, and the cash flow. The medical staff is robotic, unhelpful, and disengaged. Communication is nonexistent, with exception of a termination letter from their practice. There's no real support or follow-through. It's a disorganized, reactive office that leaves patients chasing basic care. There is no longer any partnership in your health here--just profits over people. Stay far away.

I've been going here for years and I have had great experiences with every provider. I mainly see…read morePA's and every single one has been great.

Dr Sallam is the best doctor I have had in a long time. He is professional, kind and very…read moreknowledgeable! He handles your needs and concerns efficiently and gets to the root of the issue. The office staff and PA's are awesome, welcoming and make you feel at ease. I would highly recommend Dr Sallam if you want all of your questions and concerns handled efficiently! Thank you Dr Sallam!!

Buyer Beware: Shady billing practices!…read more I went to this urgent care when I was on vacation in Illinois. They accepted my insurance, which has a $35 urgent care copay. When they submitted the claim, they submitted it, not as an urgent care visit, as advertised, but as an out of network doctor's visit. Aetna has an urgent care billing code, which this facility is aware of, and they choose not to bill as advertised, causing me a significant out of pocket expense. When I called them up, they offered to send additional documentation to Aetna, which Aetna agreed to consider when re-evaluating the claim. They never sent the documentation, instead opting to send my inflated bill to collections. I'm livid. If you want my unsolicited advice, find another facility. Run far, FAR away from this shady 'urgent care'.

Google search brought me to this location!…read more As I just called about a few minutes ago to get a price quote on a facial extraction for a POC. The RECEPTIONIST answering the phone proceeded she would connect me to someone who would be able to give me an estimate pricing... Great! After waiting on hold for about 8 minutes, she's re-answers the phone to inform me that the other department is not responding at the moment! She then proceeded to inform me she will connect me to the "billing department" to get the answers I needed. Another 2 minutes go by, then a gentleman introduces himself.. I proceed to re-explain my current inquiry! He tells me that he has no knowledge of the service pricing I am requesting! "WOW.. okay." He then tells me he will transfer me YET AGAIN, to the "financing department" to get help with my inquiry. Another woman has now introduced herself, and I then tell her my inquiry request yet again! She does a search for me and tells me that the service I am requesting cannot be located in their system and only to find out that I was also transferred to a "Wisconsin" department. I give her the doctor's name of interest, while she tells me she will put me on another brief hold to find the direct office of said Dr. ( in Gurnee ) As she tells me she will contact them, she re-answers the phone to inform me that the service ISN'T EVEN offered by the requested doctor as google stated! So.. why didn't the receptionist just say that in the first place, rather than playing phone tag increasing my already "frantic" anxiety about finding the right Dr. SMH