I have extreme anxiety when it comes to doctors. I feel like in my 28 years of life I have never…read morebeen taken seriously, and my health has never been a priority to the nurses and doctors I've come in contact with. I was just another number. All of that fear and anxiety went away with just one visit to Heath Texas medical group. From the kind and welcoming receptionists to nurse practitioner Stephanie Munoz. The experience was amazing! Stephanie is kind, caring, and from the moment she walked in and introduced herself I felt like family. We talked about every concern I had in depth and she took every concern I had very seriously. From sending the referrals that I needed to typing up the clinical notes that I needed for Medications, she covered all of the bases. Please please please take the leap, don't be afraid to put your health first. Come see Miss Stephanie Munoz and her amazing team at Health Texas Medical Group ASAP. You will not regret it! You are not just a number, you're a human being who deserves to be in the best of health. Thank you for reading!

EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

It's so impossible to find a decent GP in this city. I live 5 minutes away from this office, so I…read moredecided to make an appointment as a new patient with NP Ellis for a general checkup. I really like NP Ellis and I liked being able to get my blood work done in office. However, the front desk staff were rude and unorganized. They tried to charge me for someone else's appointment while checking out when I'd already paid, and were pushing their paperwork towards me. I figured this was just a bad day for them or maybe they were very busy. A few months later as an established patient I needed an appointment due to an injury. I'm not kidding when I say I spent over an hour trying to get ahold of anyone from the office. There is no way to make an appointment online, their website says to text them during business hours but they don't reply. I left messages, I stayed on hold... I will say when I finally got to speak with someone she was super friendly and helpful (I believe her name was Carla) and she set me up with NP Greene as Ellis was booked. I absolutely love NP Greene! She really listened to me, had a reasonable approach to my problem, and even sent medications to my pharmacy to help with my issue. I felt like she tackled every avenue and was very thorough. So naturally I'd love to see her again. Had a cold about 3 weeks ago and thought I'd try to get in to see her, called the office, texted, never heard back. Now I'm trying to make my annual appointment, and can't get anyone to answer. I leave a message, they say they'll call back, they don't. Seriously, what kind of office is this?!? If I were a provider working here I'd be pretty mad that my patients were being ignored and unable to even schedule an appointment with me. I am going to continue to try to book an appointment to see NP Greene because I really did appreciate her care, but the scheduling department is in desperate need of an overhaul.

This doctor's office is complete shitty operations don't think you can call if you late and they…read morewill still take you.!!!! they were refused to see you even if you're one minute late and if you call, don't think that that makes it OK I do not recommend ever to anybody!!!!!

Dr. Igun pacifies his patients and don't fully treat them. All he knows how to do is refer them to…read moresomeone else for care. He us just "skating" by as a doctor, while leaving the real practicing to someone else. He listens to your heart with his stethoscope and sends you on your way. Do not trust your health to him! His care is questionable. And, his back office staff is incompetent. As, an Internal Medicine physician, you would think that he can cover a wide range of illnesses. Boy was I wrong. Toni Gibbons

Dr. Igun is aa phenomenal doctor. He's been my doctor for 3 years now and I appreciate his bedside…read moremanner. He makes sure to listen to your issues and concerns. He also refers you to the best doctors, he knows that can help you with your medical issues. His staff is always friendly and kind and most of all patient.

Dr Jane is amazing. She is very thorough and instills confidence in her decisions. She hasn't…read moresteered me wrong once. I trust her...and thats saying a lot for me.

I was referred here about 3 years ago or so to Dr Khangura which she is nice but after multiple…read moretesting I find the use and there is a provider in this practice that specializes in what I have but Dr Khangura refuses to allow me to see him. Currently I'm struggling with this every day and I hate that I can't get any help!!!!

Dr. Challa and his team are friendly and very professional.Dr. Challa saved my life. he informed me…read moreon things I never knew, and no one had ever told me. He's very intelligent and kind. And his staff is a reflection of him. I highly recommend Dr. Challa and his staff.

Rating 5 stars from the last 2 appts I had within 4 weeks of each other. (My first ever experience…read morewith them in 2020 wasn't ideal and kinda weird, but it was also in the midst of frickin covid, so I cut a lot of people some slack.) I was able to get an appt the same day. This was very imp to me. Was seen by a great nurse practitioner the 1st then Dr Thakur the 2nd. Both were patient, listened, and gave a diagnosis that I trust. The front desk is nice and diligent. Confirmed my ins was covered. Office is clean. I had to wait about 15-20 min for my appt today, but I also left a message before open hours this morning, received a call back min after they opened and was able to pick an avail time from multiple options today. So, waiting wasn't too bad. I had time to read my book I'm hooked on. :-) Adding the nurse practitioner to their team was a great idea. Being able to be seen when I need is priority for me.

I had a bad gut feeling when I went there. The help desk people were okay. The nurse assistant…read morerushed my spouse to get paperwork done in 10 minutes. The doctor Nishi Thakur came off as strong and stern, nothing wrong with that.

If I could give zero stars to this doctor I would. Dr. Caroline Hernandez is a completely…read moreunknowlegable doctor and passes judgement on patients in her notes. My first appointment, she was very transactional and very I interested and distant. Only taking to her laptop and barely looking up from her computer sounding like a robot and not personable one bit. That appointment lasted all about 15 minutes and she in that 15 minutes already determined that She will take me off of 2 medications I have been on and one that I have used occasionally and safely for many years without question. In between appointments, I had called for a refill on prescription and was called back and told the doctor will be taking me off the medication and will no longer be filling. My 3 month follow up was just as upsetting and disappointed. I questioned the doctor why I had such a message of she was not going to refill a prescription and she did not have a valid andswer besides it's addictive and blah blah. I was on the lowest dosage and never over requested for refills. Sometimes going months between. Was told I need to see a psychiatrist and made the referral. Later, I was reviewing my medical records for another procedure I was having, I discovered this Doctor noted in my records that I had a dependency and addiction to the medication all off of a 15 minute conversation. When discussing this with the psychiatrist she referred the psychiatrist she referred said the previous doctor couldn't be more incorrect and she sees absolutely NO SIGNS of dependency and said that the doctor can update her records and if she needs to talk to her to reach out. I sent a message to the doctor via her patient portal and asked her to correct her records because I do not want dependency or addiction accusations following me for the future and the doctor refuses to make corrections and came up with some bullshit reasons why it's not as bad as it seems. Dr. Hernandez needs to educate herself more on treating her patients and improve her bedside manner. I will never go back to this clinic. She did no kind of treatments or attempts to help her patient but just passed judgement and refusing treatments that works for the patient in the past.

Dr. Hernandez and staff is very unprofessional. Can't seem to communicate appointments and needs of…read moretheir patients. Getting seen or a Rx refill is like having teeth pulled. Great practice if you never need to be seen! Worst experience ever! Skip this one, save your time. Never gets back to you. Made my first appointment in August 2016 after moving to the area for a basic woman's well check. At appointment gave my medical history and explained my needs to the examining RN. Was advised to schedule the Pap, mammogram and blood work. That appointment was not communicated, showed up and Dr didn't know why I was there. I was sent to get the mammogram and blood work outside of the practice and was rescheduled for the pap. I got all my exams done and scheduled my appointment for the pap. Was called a day before appointment and was told I needed to reschedule that the Dr. Would not be in. Ok rescheduled, at this point I'm frustrated it's nothing big getting this done but it's has taken months at this point. Go in for 4th appointment and am told that they tried to call to reschedule yet again that the Dr wasn't in. 5th appointment just a week later and I'm not on the books. ARE YOU KIDDING ME? I'm finally seen only took 6 months to have a normal pap done. Trying to get a simple Rx refilled is pulling teeth. Hardest practice to work with. You will have to be assertive and be demanding for the simplest things. Thank god I'm healthy.

TLDR; I left my second appointment because I was seen 30 minutes after my scheduled appointment,…read morerushed through my 15 minute appointment, felt as if I wasn't being heard, (difference between being listened to and being heard), and was told I was taking away from other patients because I had multiple concerns. Full review: I had my second appoinment with Dr. Hussain and ended up leaving the office. Heres why: During my military deployment as a Flight Medic last year, my PCP retired. Since then I have had issues finding a PCP. The PCP I saw prior to Dr. Hussain had a dirty office, rotated NP's (no continuity of care), and never saw me anywhere close to on time. (I know that our medical system is overloaded and wait times reflect that). My first encounter with Dr. Hussain was pretty straight-forward, I established care and explained my previous medical history. This second visit was for three specific conditions and a possible referral. As with other reviews, I couldn't reach anyone at the front desk on the first call (the prompter sends you straight to VM). However I did get a prompt call back from the Front desk, and surprisingly Dr. Hussain, so kudos for that. However at the appointment, I was seen 30 minutes after my appointment time. I felt as if Dr. Hussain had a difficult time understanding what I was trying to say. We focused on injury that I sustained in the military, and I felt like he was trying to pawn me of to the VA. After us going back and forth about being seen at the VA, he left the office to retrieve a referral for X-rays and waited by the door. After I told him I still had other concerns, he looked flustered and stated something to the extent of "I should've told him." Now at this point I'm irritated because at the time you schedule an appointment, you are asked the reason for the visit. So he comes back with his laptop, sits down and states that I'm "taking away from other patients." Thats where the visit ended for me. Again, let me reiterate I understand that PCP's are swamped. I'm a Critical-Care flight medic and Firefighter, I know how it goes. As a patient seeking care from Dr. Hussain, his comments were unacceptable and unprofessional. Dr Hussain, your bedside manner needs a lot of work.

Doctor Hussain is by far the WORST doctor I've ever come in contact with. We have been patients of…read morehis for 3 years and only stayed because of a secondary doctor, Renee. Renee listened to our issues and we loved her. Now that she's gone we are stuck with him again. I originally requested the change because Doctor Hussain belittled us when thoughts of depression and focus were discussed. Both survivors of suicide it was very unprofessional to dismiss our pleas for help. After today, we have had enough! He said he only treats ADD in toddlers and a brain is something we need to harness. SUPER HELPFUL. He took a phone call during our appointment and after we tried to reiterate our conserns. He said he would refer us to a psychiatrist if we wanted but told us that focus issues were not to be worried about. I told him being referred to a psychiatrist would be a great start and he totally ignored us while leaving the room. On a side note, rushing through patients is a norm for him as well. He bed side manner is horrific. I would say 90% of any ailments we have had appointments for have been quickly dismissed. 10 minutes with patients would be on the higher end.

Dr Kayser is a Very knowledgeable , thorough , caring physician who listens to his patients, spends…read moreextra time discussing with his patients his findings , and treatment plan with clarity and confidence of an experienced physician . He is an excellent physician with a superb office and clinic staff .

Dr. Kayser is very thorough, but also personable. I'm very glad I was recommended his name…read more The only downfall is that it's crazy hard to get appointments and even a person on my phone at times

I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

Quality of care is excellent but not consistent. The staff is very sensitive to remarks said even…read morein jest and I was reprimanded after my PCP left the practice for remarks I made to staff who are female yes I am a male patient. I subsequently quit the practice.