What's the point of an emergency number if you call it and it goes straight to voicemail. Would…read moregive this place negative stars if I could. Edit. How about you be respectful with your response instead of the heartless rude questions. Do better. You fail as a vet clinic in every aspect. I stand by what I said. I've never called a vet clinic with an emergency and been sent right to voicemail. You are the first but apparently you guys are heartless and don't help anyways if they aren't a current client. Who does that? You that's who. their response was did you leave a voicemail? we didn't get a voicemail

Since moving into a larger building the personel is short and seems irritable. They have a definite…read morelack of compassion, they have pushed out a very good Vet recently who worked well with horses. They absolutely do not appear to want to care for horses. Having my dear dog put to sleep there was a true nightmare that will stay with me forever. They agreed to see us for an emergency and offered to schedule it for 9 hours later!! It's called an emergency for a reason.... if you are apart of the good ol boys club you'll get perfect treatment.

I would give zero stars if I could. My experience at Payson Family Pet Hospital was a nightmare…read morethat put my dog's life at risk. After a routine spay, my dog developed an infection at the incision site. When we returned to give them a chance to fix it, things went from bad to worse. A vet tech took her into a back room--away from our sight--and shaved her entire underbelly to the skin to deal with the oozing from the infection. They shaved her so aggressively that it caused a severe skin rash/burn, which the clinic then refused to take any responsibility for. The most terrifying part? After seeing no improvement, we took her to an emergency vet for a second opinion. We were told the medications Payson Family Pet Hospital sent us home with were actually formulated for a cat and weren't even close to the correct dosage for a dog. This clinic is negligent, their staff is reckless, and their lack of accountability is appalling. We will never return. If you love your pets, do not bring them here.

Came in for a senior wellness check on our lab as well as options for arthritis treatment. They…read morecalled in advance and got records from dogs prior vet, they quickly called us back after arriving and then we met Dr Fillerup and his tech who were both amazing. They took the time to really listen, learn about our dog and consider the best care for him. They really care to treat their patient as a whole vs symptoms only. In a world where everything is so fast paced and regularly we feel rushed out the door it couldn't have been more opposite here, the Doctor really took his time, and you can tell how much he cares. Thank you for your great care, happy to have found such a great vet.

I took my toy poodle in and Dr B was so nice! Just a kind and nice person who really cared about my…read moredog. I loved it and plan on going back!

Took my husband service dog that was having vomiting issues for two days and he was very lethargic…read moreand his vomit did not smell good and got told that it was a stomach issue. They gave him a shot after taking x-rays to see if he had any type of blockage which there was not and sent him home with no change at all we called them back and got told that we needed to wait until the following morning so we decided to take him to the emergency veterinarian clinic and he died on the way there wouldn't take my worst enemy to this place not to mention it cost me $625 for my dog to pass away. Also reached out to the office manager the following morning to let him know what had happened. He said he would get back to us and we tried calling him twice and sat on hold for a very long time. Waiting to talk to him and still didn't get to talk to him This is what the reviews on google has to say " +6 Reviews for Family Pet Hospital in Mapleton are mixed, with some clients praising compassionate care and a positive long-term experience, while others report issues with billing transparency, misdiagnoses, and poor communication. Complaints detail concerns about hidden fees and excessive costs, with some attributing these to money-grabbing tactics rather than necessary care. Negative experiences also include inconsistent customer service, long waits, and questionable treatment decisions, such as forcing expensive food or performing unnecessary exams"

My fav vet, so sweet and attentive. Always takes great care of my animals, and the groomer there is…read moregreat too.

Dr Bott euthanizes Dogs for no reason! A dog was euthanized for heartworms. Try educating yourself.read more

We took our dog for vaccinations and they put a microchip without asking, check the Google reviews…read morethere is the full history. After that we take our dog to cut her hair and the microchip came out they just glued careful with these people. check Google reviews before taking your pets there.

i wish i could give this vet no stars. i wasn't going to write a review at all, but i need to as a…read morewarning. i brought my bunny here with a cut, and concerning bloat- they diagnosed him with an air pocket and told us to compress the wound and give him antibiotics- a week later his "air pocket" bursted. i called and was told that it was normal and to keep doing what we were doing. i called around to other places knowing that is just nonsense- bunny abscesses are extremely serious and emergent. the lady who answers the phone who knows absolutely nothing about bunnies should. not. be. giving. advice. without. consulting. a. doctor. i had to bring my bunny to an emergency vet where he had surgery, and we were told it is a possibility he won't make it because of how deep and severe it is. if only the vet we brought him to beforehand correctly assessed him, correctly diagnosed him, and gave him the correct antibiotics. which the new vet said it was not at all a antibiotic used for something like this. please do not take exotic pets if you're not equipped enough to properly treat them. pay more attention.

Dr. Thayn is the *best* veterinarian I have ever been to; soft-spoken, kind, and understanding. His…read morestaff I had no problems with. Both our dogs, a shepherd and an aging beagle, have received nothing but the best care. While I would appreciate a little more communication between vets (Dr. Thayn and Dr. Harmer, respectively), Dr. Thayn himself is very good. I trust his experience more.

Dr. J Boyd Thayn, DVM and his staff were very dishonest to my wife and I. We dropped our beautiful…read moreDaughter off (Blue-heeler/Australian-shepherd) the beginning of the week. She was very ill and Dr. Thayn had seen her the end of the previous week. Him and his staff had her all week and the Dr. wasn't in until Thursday... we didn't find this out until late that week. Dr. Thayn could never give us an answer to what she could have had and tried performing surgery on her Friday evening. We visited her on Saturday morning and she missed us dearly as we did her. She was laying in her own vomit and diarrhea. They didn't keep her very clean and they didn't exercise her after her surgery. Dr. Thayn called us Sunday night telling us she had died...He had been at church all day and never checked her. We were left with a bill over $900, lost our sweet angel of only 4 1/2 years, the healthiest dog. If we knew they didn't look at her till Thur We could have seen another doctor and still had Diesel. Dr. Thayn performed a spay surgery on our puppy Bailey, of 5-6 months old. Months after surgery her incision site had been red and irritated, it was bothering her badly. We took her back into Thayn and he just gave us arthritis medicine for an older dog and said it was just inflammation it would go away. A month or so after that after he had killed our other dog Diesel, it was still bothering her and you could physically feel something in the incision. We took Bailey to Dr. Suzanne E. Weber, DVM at Pet Medical Center 2 1/2 hours away. She performed surgery on Bailey to remove the sutures Thayn had used in his surgery. She identified them as non-dissolving stitches and that vet's don't use them anymore. Only two weeks after Bailey's incision healed up and is fading everyday. THANK YOU DR. WEBER!!!:)

I would suggest maybe not telling your customers that your dog is "bad". I had my 6 mo rescue for a…read moreWEEK. He was in rough shape with his coat and I warned them it was his first groom, had high anxiety, and not to push through if he's too stressed. They called me back after 2 hours and told me they muzzled him due to his biting around his face. He had nicks on his legs, and neck. (Maybe why he nipped) Not to mention my little guy has a double coat and they chose to shave him down. Never going again. The assistant was so sweet though. She made a point to recognize that my puppy was very anxious during the groom, and she was very understanding of my situation. She's the only reason I'll give two stars. I really wanted to like this place.

Wow this place is stellar!! I am so happy with how they took care of my little puppy! It was her…read morefirst grooming experience! My puppy couldn't see cause of how long her hair was! Now she is clean and you can see her eyes. Also the touches of a sweet bandanna! It was a great price and I am planning on coming back like every 3 weeks. The groomers were sweet and welcoming! My pup smells so good and her fur is soft which is far from what it was! I highly recommend this place!

I'm on the fence about this place because of a few different reasons…read more My pet got a foxtail stuck in her ear for the second time within a week period. The first time it happened we did an emergency visit to Blue Pearl up North where we had the most awful experience. This appointment with A Caring Vet was scheduled for a next day appointment to where it wasn't considered emergent, it was just like any other appointment. Before I go on let me add that the facilities were well decorated so they didn't feel like some sort of insane asylum or prison like we had felt at Blue Pearl. Although, they did feel very unsanitary. Like the floors hadn't been mopped in quite some time and could use a good deep clean. And the staff was super nice! The appointment came out to $267 after sedation and the removal of the foxtail. Since it wasn't an emergency visit I figured it wouldn't be outrageously expensive compared to our first visit to Blue Pearl, but there was only about a $50 difference. They also said "We get pets in here all the time with the same problem." And I'm wondering to myself, why in the heck the appointment was this appointment so expensive if you they get these kinds of visits so frequently? Lastly, I wasn't a big fan of how they did the sedation on my pet. They kept here there in a kennel until it was her turn for her surgery it was 11am and they said she should be done anywhere in between 2pm-6pm. I asked if it were possible for me to take her and then if they gave me a 10 minutes heads up I could get her back to the facility for her surgery. They said "With the way surgeries are set up she could possibly not be seen today if the surgical team needs to wait for her to get here." I was not a huge fan of being parted with my pet for hours while she was sitting in a kennel when she could have been comfortable at home. If they could implement some other kind of system that would definitely change my 3/5 stars. Pet owners are already paying the facility enough the least they could do is schedule surgeries rather than keep them away from home all day.

Dr Hanson is the most knowledgeable, loving, patient and best veterinarian in Utah County…read more He was the third vet that I found, and kept since I found Dr. Hanson. I have referred him to many of my friends. However, to be perfectly honest, his prices are a bit high. I'm sure he has raised his prices because the cost of inflation although at times I could not bring either my cat or my dog to visit him because of the price of his office visit. I often thought it would be beneficial, if he allowed his old patients to be grandfathered in and allow them to pay what his office visit was five years ago. Nevertheless, he is the absolute best vet and all of Utah county. Sincerely Angi

Rusty is extremely caring, knowledgeable, and down to earth. His hands-on and informative approach…read moremake for an extremely comforting experience. Prices were very reasonable!!!

I am normally 100% satisfied with the service provided by Rusty at the San Rafael Vet Clinic. He…read moremakes house calls and has always done a great job with our pet checkups and emergencies. However, I'm currently very upset with the outcome we had the other day. My dog was taken in for a teeth cleaning, which we had done before with Rusty. This time when my mother arrived to pick my Yorkie up from the clinic, Rusty informed her that he had pulled twelve of my dogs permanent teeth in the front! I don't believe this was a procedure that absolutely had to happen to prevent health problems, he just told her that they were pretty bad and were soft like butter. We brush his teeth each time we give him a bath and so does our dog groomer. If his teeth were like "butter" they could have fallen out while we were brushing them, or while he was eating. If this was done for medical reasons, I could understand because I definitely want to keep my dog healthy. But I think a decision to pull TWELVE teeth warrants a phone call to the owner to get approval prior to doing this! Why on earth he wouldn't think it was important to call us first is beyond me, and I'm very upset about it. I was not there when my dog was being picked up, otherwise I would have spoken to Rusty myself, but I will definitely need to have clear communication about what he is allowed to do without my consent beforehand if we use him in the future.