Let me start off by saying I have never used an event coordinator before and after the experience I had with Audrey from Santa Anita Banquets, I NEVER will again! Audrey was so unprofessional and so unorganized when it came to our wedding. She promised us one thing when we first met with her, but ended up with something completely different. We were given a list of things that were included in the wedding package that we chose; tables, centerpieces, chairs/covers, food, etc. Everything sounded good, so we signed the contract that day. Stupid move on our part! One thing after another started changing, first it was the "bar" could not serve wine in wine glasses so we had to provide the plastic cups for that. The so called "bar" was a table with crates, which were lined with trash bags to hold the beer and wine. There were only 2 centerpieces to choose from, we ended up choosing the 3 cylinder vases with an "orchid" in each, turns out the orchids were fake, as in plastic flowers that she probably bought from the 99cent store! I was beyond upset because I did not find this out until the day before our wedding. By then it was too late to order real flower centerpieces. Never once were we informed that our centerpieces were going to be fake flowers! This looked so tacky! I sent Audrey a text message letting her know that I was upset and she replied back with a VERY RUDE and UNPROFESSIONAL message. We were told they were not going to be able to use the chair covers for our chairs because the chairs at our venue were too wide and would not fit. I went ahead and rented covers from an outside vendor and paid and additional $250 for them only to find out the same day of our event that the covers Audrey had (which were part of our package deal) DID fit the chairs we were using, she never even tried them on. Our outdoor Ceremony was scheduled to start at 3:00pm and chairs were to be set up for our guests. Our guests were arriving and there was nowhere for them to sit. Audrey finally started bring chairs out and setting them up about 3:20pm after being told over and over. We paid an additional ceremony fee which we were told included a system for our ceremony music, the chairs, and rehearsal fee. We ended up downloading our own music and bringing our own speaker just incase because of all the other "surprises" we had along the way. Good thing we did because there was no music system for our ceremony. More than half of our guests had to stand for the entire ceremony because only a few chairs were brought out. Our tables were not set up the way we had requested them to be. Our candy buffet table was set up on a silver table cover, our colors were ivory and burgandy. Audrey and her staff started removing table and chair covers an hour and a half before the reception ended. There were not enough plates to serve our guests, some of them were served on styrofoam plates, again TACKY! To sum it all up this was the WORST experience I have ever had in my life! I will NEVER use Santa Anita Banquets ever again! To anyone who is wanting to use them in the future, please think twice. read more

Update , Feb 5, 2015. My husband spoke with Audrey on the phone today. Our stands are still not returned. He asked her to send us a check for the deposit we were out from our baker and she told him she would, IF I TOOK MY REVIEW DOWN! He told her I would do no such thing and then she told him he could come pick up the stands but we would have to work around her schedule. I can't even believe after more than 7,000 dollars that this is how we are being treated. Update - Jan 23, 2015. Still not returned! ---- I've been putting off writing this for almost two months, but I just want to get it out of the way and hopefully save anyone the stress I went through. I booked with Audrey for my wedding. Everything seemed fine at first, she was really nice in person... but then it started to get wonky from there. First the gratuity was whatever I wanted to give, then it was a set amount, then it was whatever I wanted to give. THE DAY BEFORE MY WEDDING, a magical deposit for the venue was required, even though we never discussed it. It was for security she said, since we had a bar, but I already paid her the $250 extra to have a bar. And I didn't see a security guard at my wedding. We met before the wedding for a tasting, and the food was good (really good, actually, as far as wedding catering goes), but what I told her I wanted for the centerpieces wasn't what she had done mockups of for us. We did like it though, so we picked what we wanted. Lo and behold, my husband I do our grand entrance and the centerpieces ARE NOT what we agreed on, there was some horrible fluffly floral piece of crap tablecloth on the sweetheart table. Some of our wedding party came late, and the staff WOULD NOT give them the food they asked for (more than one scoop of a specific item), but then someone working for her came out from the back and loaded their plate up with as much food as they wanted and took it in the back to eat it. The tables for the gifts and guestbook were not set up how we agreed. We provided her with games and toys for a kids table that never got set up. And we never got the things for it back. She didn't return the unused cups that we paid for our of our own pocket, she didn't return all the undrank booze (I KNOW we didn't go through all the champagne). Even with all this, I had a nice wedding, I married my husband, which is what it's about, but to top if off, after ALL THIS, she tells me she is going to return our cake stands for us (that we have a deposit on) and she doesn't do it. We follow up with her repeatedely and she says, this weekend, this weekend, this weekend and still nothing. It's been nearly TWO MONTHS since my wedding. It's not like we had some far off destintation. We used the location SHE OFFERED in Santa Anita, and our cake was made in PASADENA. It's not my fault that her office isn't where she has events. It's just insane, that this is still going on and that after ALL THE MONEY WE PAID, we are out deposits from OTHER VENDORS because of Audrey. read more

Don't leave anything in the room or it will be gone. I am 100% sure I left my watch and necklace in the room but apparently it was never found. Kinda hard to believe when it was on counter in the bathroom, I know where I left it. I cannot believe this. Very disappointed with this place cause I like staying here but I will rethink this place now and fersure will not recommend anymore because of this. Get trusted people in the rooms, not people who steal. read more

I would give them a negative stars if I could. I brought a lawsuit against this company and won the settlement, but of course being that they are conniving thief's they never paid. I had a voice recording in which audrey literally said she was not at the banquet hall herself the day of the wedding then in court she said she was behind the scenes which is a total lie because she was never seen and we already knew she wasn't there by her own admission. Some white girl that works there which turns out is her daughter in law was just as much into the lies and terrible treatment we got on our wedding day. They burnt the food which they turned around and said we had requested for them to do so!!!!! They served cheap dollar store champagne and my throw bouquet disappeared and my wedding cake instead of being cut in front of us was carted to the back and then some how there wasn't enough for our guest! Stay away from this place. They are liars and con- artists. Oh and by the way they are all related there. So if anything goes wrong they back each other up because the chef is Aubreys husband the bartender is her son one of the hosts is her daughter in law. read more

We recently had an important trade show a couple weeks ago and we needed some expertise and decision making on how our booth should be regarding our theme and look. We had a a good General idea but Audrey from Santa Anita Banquets took care of us and she was very well understanding of our concept and idea and simply made it more beautiful than I imagined :) She was very helpful and provided many great ideas and insight! She delivered with flying stars :) She told us not to worry and she got this:) Thank you Audrey from Naughy By Vapor P.S. True Professional and she's a very nice and friendly individual with a great attitude who knows what she is doing! kudos to Santa Anita Banquets! read more

Hosted a 50th Birthday Party here. Sergio was very helpful as was the staff that was around during set up and breakdown. It's an older place so appreciate its charm. read more

I recently had my wedding here at this gorgeous hall and had such an amazing time. My wedding took place August 25th 2012 for about 200guests and it was just as I imagined. To start off with the hall is absolutely breathtaking. Since it took place during summer the rose garden was gorgeous. The flowers were fully bloomed and was a big hit with the photographer. There also was a great big waterfall that we used as a back drop in many of our photos. Needless to say the staff created my picture perfect wedding. The food was very fresh and yummy. overall I WOULD recommend this place to anyone and everyone. Love it! :) read more

I called Santa Anita Banquets for a price quote for a weddng reception for about 40-50 people. My experience wth Santa Anita Banquets has been the worst out of all of the venue places I have called. The "manager" Kim was so unprofessional and had no concern for the client. She was very rude and condescending. Save yourself a headache and trouble and DO NOT COME HERE! The service here is soooo bad. I would never reccommend this place to anyone. read more

I recently had my daughter's quinceañera at the Ontario location. We were so happy how everthing turned out. Everyone who attended loved all aspects of the party. The food was excellent. We received so many compliments on service. All the staff was very helpful and professional. I want to thank the event coordinator for helping organize schedule and creating a beautifully decorated hall. It looked as if we spent a fortune. I recommend you hold your event here the service is excellent and the prices are very reasonable. read more

I just had a party there last weekend and the service was amazing all the staff was very attentive and manager was very helpful and truely made my vision come to life i will definitely be having a party ther again. read more