Dr. Carter Anderson was awesome. Knowledgeable, personable,…read moreand answered all my questions. 5 stars.

I never received anything back from him…read more Dr. Katsev. I am writing to formally express my ongoing concerns regarding the outcome of my eyelid surgery. Since the procedure, I have continued to experience significant issues with my eyes that have not improved over time, despite being reassured multiple times that they would get better. Most concerning is that my left eye does not fully close, which has led to persistent dryness, irritation, and extreme sensitivity to light--especially in the mornings when I am unable to open my eyes comfortably for extended periods. These symptoms have had a meaningful impact on my daily life. I struggle with basic activities such as reading, using a computer, and even being outdoors in sunlight. Additionally, I have been unable to wear eye makeup, and my vision has continued to fluctuate, making it difficult to obtain stable corrective lenses. While I understand that all medical procedures carry some level of risk, I feel that my concerns have not been fully acknowledged or addressed. Being repeatedly told that my condition would improve, without seeing any real progress over a prolonged period, has been both frustrating and discouraging. Due to the persistence of these issues, I have made the decision to seek evaluation and corrective treatment from another physician. This was not a decision I made lightly, but I feel it is necessary in order to properly address my condition and improve my quality of life. At this point, I am seeking clarity regarding my condition, as well as a plan for how these issues can be properly evaluated and treated moving forward. I would appreciate your prompt attention to this matter and a discussion of possible solutions. Plus every time I had a surgery with you I had to pay $350 each time. This is not fair. I feel like you should be responsible for it. Sincerely, Steffany Knable

I would like to say that Dr. Carter at Paveloff Vision Center is just wonderful. He performed my…read morecataract surgery with the laser system and i have had no issues at all. in fact, my experience with Dr. Carter couldn't have been any better, he was very attentive to all my concerns and explained the procedure in detail on what I would be expecting. The whole surgery took about 20 minutes and my post op consultation went great. The staff at Paveloff Vision Center are very courteous, and helpful. I would recommend Dr. Carter for any eye care that you may need.

Excellent experience; very profesional staff and Dr. Paveloff is a top notch ophthalmologist.read more

Urban Optics in Santa Barbara is wonderful! I've been happily going there for years because the…read morestaff always engages with warmth and genuinely friendliness. What could have been a simple prescription update and glasses purchase always turns into such a happy and fun experience, thanks to the incredible team. A special shoutout to Anastasiia and Lianna, who went above and beyond to make me feel cute and fashionable in my new specs. Their positive energy is contagious, and you can tell they genuinely love helping people feel their best. The entire Urban Optics team works together well, creating a cheerful environment. I always look forward to my exams and leave very happy. Dr. Zucker is pretty cool too! My prescriptions are always the best. I've tried other places and came right back. Thank you all for your great service year after year!

Update: Urban Optics reached out to me and adjusted my bill for the items I was told my insurance…read morewould cover and processed a $291.40 refund to my card. I appreciate their professionalism in this regard.

Front desk is the worst! More than 2x now they have scheduled follow up appointments - I put the…read moreappointment in my phone, and then they unilaterally change the date.

In case you can't have an appointment withDr. Joanne, rest assured her husband Tem is excellent…read morealso, thorough, helpful, had good ideas for alternatives to an eye issue. The entire staff is professional, also handy parking is in the back. Recommended highly.

Friendly helpful staff and knowledgeable optometrist. Good selection of glasses and easy to make an…read moreappointment. Miss Dr Burke, as he was our doctor for years, but still very happy to come here.

I have been coming here for a few years and have seen Dr. Burke (before he retired), Dr. Yoo and…read moreDr.Lee. The front staff is friendly and helpful, and it's easy to get an appointment. The reason for the four stars instead of five is that I was asked several times (by the staff and doctor) if I wanted glasses as well as contacts. I get an annual exam mainly due to needing more contact lens. I wear only one (mono vision) and have had the same RX for several years. It felt like they were just trying to sell me glasses, when I was very clear I didn't want them. I also don't know why I'm charged for a "contact fitting exam" (~$130 + my "regular eye exam") when I wear the same contact year after year. Luckily, I have VSP and it covers this, but it seems unnecessary to do this unless I'm having problems with my contacts. They did give me samples of my contact lenses since I was leaving on vacation and was running out.

Dr. Doug Katsev offers exceptional care. When I called his office recently for an urgent eye…read morecondition, his staff scheduled me for an appointment the next day --which was very helpful! Everyone in his office is attentive, professional and pleasant. Five stars!

I had eyelid surgery performed by Dr. Katsev in December 2025, and unfortunately my experience has…read morebeen very disappointing. Since the procedure, my left eye does not fully close, and I was told that too much skin may have been removed. This has caused ongoing issues with dryness, light sensitivity, and discomfort--especially in the mornings when I often cannot open my eyes for 10-15 minutes due to sensitivity. Time and time and time again he kept telling me it'll get better they will get better. I had shared once that I wish I had never done the surgery and he replied well if I knew this was gonna happen I wouldn't have done it either. Over time, my vision has continued to change, and I have not been able to get stable corrective lenses. I also experience difficulty reading fine print and using a computer, which has impacted my daily life and schoolwork. Despite these ongoing concerns, I repeatedly felt that my symptoms were not taken seriously and was often reassured that things would "get better," but they have not improved. Additionally, I was encouraged to try a different type of lens approach which was another surgery that did not work, and I was charged $350 per eye each time. Being on disability, this has been a significant financial burden, and I do not feel these additional costs were justified given the outcome. This experience has been both physically and emotionally difficult. I am currently seeking corrective care with another doctor in hopes of resolving these issues. I believe patients deserve to feel heard, taken seriously, and fully informed about potential outcomes. Unfortunately, that was not my experience here. So all in all I had to have a fourth surgery to correct the mistake that he had made. Also, I never felt like I was heard or an apology or anything. It was like I didn't care at all about me.

Unfortunately, repeated interactions with the front desk have been consistently unfriendly and at…read moretimes rude, which ultimately led me to change providers. I would recommend Dr. Burris, but be aware that the front desk experience has been a significant challenge.

I saw Dr. Natalia Santizo after struggling for months to update a complicated monovision gas…read morepermeable contact lens prescription. Two previous optometrists had left me frustrated with inadequate lenses and/or extremely costly bills. Dr. Santizo was incredibly professional, patient, and competent, determined to get it right. I have never had such a thorough exam or detailed explanation of my eye health and vision challenges. I am incredibly impressed and would highly recommend her!

Dr. Kolarczyk, MD was THE BEST professional eye doctor we've ever gone to and saw him for over 20…read moreyears! We miss him, his wonderful wife who worked in billing, the wonderful lady in eyeglasses who always went the extra mile and especially his front office angel who was amazing and kind. Lucky we had their expertise as long as we did! We wish them all the best in retirement and are grateful for each of them.

I finally decided that I wanted to establish a relationship with a local professional instead of…read moreconstantly going to those high-volume stores like Lenscrafters or Costco, which are always hit-or-miss but which (I thought) were quicker and cheaper. As it turns out, Dr. Kolarczyk wasn't any more expensive than these other options, and was significantly more thorough. In fact, I found out that I have an astigmatism--slight enough for others to have missed, but bad enough to affect my eyesight. I came back for a second fitting (at no extra cost) of a lens they ordered and... wow... suddenly I could see much better out of my "bad" eye than I had ever thought possible. I highly recommend these folks.