Purchased a pair of glasses and a pair of sunglasses on Saturday. I called them Sunday and asked if I could come in on Tuesday to get them refitted. They were very nice and my glasses were fixed quickly. They have a buy one get one offer and also give an eye exam free if you purchase the glasses there. I highly recommend! Stephanie Cummings read more

I needed my glasses repaired. I walked in and said I was not a customer but Barb said "no problem". She was great, fixed my glasses. When I asked to pay something, Barb said no payment needed or accepted. Then I asked about making a donation to help cover the cost of glasses for kids and, again, was told "thanks but no thanks"! Very impressed with the store and Barb! Jim R read more

I made an appointment with this business a few weeks ago. I arrived on time. I was quickly shown to an examiner room. The optometrist examined my vision and recommended that I see a specialist. I was then given my eyeglass prescription and walked next door and handed my prescription to the person behind the counter. His instructions and professional demeanor gave me a great sense of security that this place was very well run. I was instructed as to what my options were and I proceeded too select frames and vision options. It was a great experience. There prices are reasonable and I'm looking forward to returning and picking up my new glasses. I highly recommend this business. read more

Purchased 2 pairs of glasses about 6mos ago and to be honest, I wasn't really sure if it was the right place to get my prescription filled due to some unfriendly reports that had been written by others. Well I'm glad I didn't heed those bad statements and gave EF the opportunity to fill my prescription. The customer service at my initial purchases and the customer service on my most recent scratch repairs was definitely warranted of another review. Hands down and by far-- deserving of my review and the 5stars I'm giving them. Thanks Eyeglass Factory. I can see clearly now. read more

My glasses needed a simple repair. The screw kept falling out of the arm and would not screw in all the way. I took it to a local unnamed office and after 45 minutes they couldn't fix it. They suggested I take them to the office I purchased the from and I stated I did, it was their office They were of no help so I tried the eye glass factory on Milpas. Ray was friendly, efficient and had them fixed in just a few minutes. I highly recommend the eye glass factory. This team had smiles on their faces and not only ready to help every customer that walked in, but they are quick and very knowledgeable. That you eyeglass factory! read more

I will never go back here. The people working the counter are not trained ( unless being trained in bullshi**ing you on why your glasses are not ready. I went back SIX TIMES for glasses. No concern for the time and gas spent doing this. There is no one hour service. Price for glasses and sunglasses are not cheap. The buy one get one free is just a bait and switch. They charge $200 per lens- meaning both right and left lens =$400 as it was explained, "some people have just one eye and that's why we do that" ‍ oh they have an explanation for anything you want to question. I'll never step foot in there again. read more

The screws in my sunglasses kept falling out and I called ahead to see if they had time for a repair. They told me to come right in and were able to fix them right then and there! The staff here is so kind and quick to help. I explored their prescription glasses frame selection while I waited, which is extensive and they have really cute frames! Will be back. read more

Dr. Kevin Cohenmehr is an exceptional optometrist who truly stands out in his field. From the moment you step into his office, you are greeted with a warm and welcoming atmosphere that immediately puts you at ease. . Dr. Cohenmehr's expertise is evident in every aspect of his practice. He takes the time to thoroughly explain each step of the eye examination process, making sure you understand the importance of your eye health. His attention to detail is remarkable, and he uses the latest technology to provide accurate diagnoses and effective treatment options. Ricky has been fitting my glasses for over 20 years...he's the best! 5 stars! read more

Stupid. The website doent work and is not up to date, I wonder what else isnt up to date? I made an appointment fir an eye exam on the website and when I showed up they just laughed at me. Like everyone knows not to make an appointment online, they would have a dr in on Friday. read more

I cannot recommend the Eyeglass Factory enough! From the moment I walked in, I was met with warmth, expertise, and an undeniable generosity that truly sets this place apart. Gregg and his team go above and beyond to serve the community, and my experience was nothing short of magical. Less than two hours after placing my order, my glasses were ready for pickup--unbelievably swift service! From the lens manufacturers in the back to Gregg himself at the front, everyone played a role in helping me find the perfect pair. Their attention to detail and commitment to customer satisfaction is unmatched. What makes the Eyeglass Factory even more special is their dedication to giving back. They provide free eye exams and glasses to children, ensuring that everyone in the community has access to see Santa Barbara in all of its beauty. That level of generosity and service is rare, and it's why I'll always be a loyal customer. I got my very first pair of glasses here in October 2010, and all these years later, the love, care, and support remain just as strong. It feels like home. Thank you, Gregg and the entire team, for making every experience so seamless, welcoming, and impactful! If you're looking for quality eyewear, expert service, and a business that truly cares, this is the place to go. I LOVE my new glasses! read more

Probably never coming back, it's crazy for the prices they set just to give you frames that are already scratched up. Extremely disappointed. For 200$. read more

Exceptional customer service. Kind and professional with the extra-mile effort. Thanks Ricky.

We had a emergency, the side support had broken off my son's glasses. He tried to tape his glasses together, but nothing worked. We went to the Eyeglass Factory in Santa Barbara to see if they could do anything. The gentleman behind the counter told us that my son's frames were beyond repair but he thought he could take the existing lens and put them in some new frames. He personally picked out about 5 frames that he felt would work. We chose a pair and less than half-an-hour later the lens were mounted and we were out the door. This solved a huge problem for us. Thank you to all the folks in the Santa Barbara store. When it is time for new glasses, we will be definitely be coming back to the Santa Barbara Eyeglass store. read more

My experience at the Santa Barbara eyeglass fact was greater than I expected. Alyssa was friendly and knowledgeable and had a great smile when talking with me. My examination was also far greater than expected, it was thorough, friendly, and actually enjoyable. I was very pleased with the selection of eyeglass frames, as well as the best service in getting my glasses completed and picked up. I strongly recommend Santa Barbara eyeglass factory to anyone looking for great prices and great service. I actually got to meet with one of the owners who was more than willing to be helpful and friendly. read more

They are fast and have a wide variety of eyeglass frames. The lab techs were nice and professional.

Got a great final result, after being a somewhat demanding client. I wanted the new lenses put into the frames I have had for decades, and really like. I needed to get to someone in a supervisory position, and that took a little time. Finally, I was able to drop off my old glasses, and I got the new ones in my favorite old frames in an hour's time. Very nice man who helped me out. read more

Service and staff are top notch. Brianna, Devon and Ricky are exceptional: professional, knowledgeable, friendly and kind. I haven't had any interactions with the technicians; however, I haven't had any issues with my lenses either so it's a win all the way around. This is why I have been patronizing the Eyeglass Factory for at least 15 years. I would say that 85% of the frames are 'vanilla'; however, there's a little section next to the sunglasses that has a few frames that 'walk on the wild side'. That's my spot. The buyer must have a great sense of humor because a few of them are really fun. The owners are good people and I do appreciate their businesses very much. For the price, turn around time and wonderful staff, the Eyeglass Factory can't be beat. Thank you! read more

The staff couldn't be nicer .. this place would get 5 stars if they had any designer frames but that's not an option.. they do have a zillion pair of regular glasses at good prices--- ok these awesome folks reached out to tell me they do have a lot of designer frames and it could be I just missed them.. that kind of attention to detail and customer care deserves a 5 star rating... I will go back in and buy again! read more

I have been a customer for years since they opened. The prices & service is always great, Today the Owner & the manager Devon did a wonderful thing for a young man with special needs who lost his housing & donated lenses for his Glasses. This is a wonderful business for our SB Community. Many many Thanks! read more

The staff was really nice when I went twice this past week. I have been coming here for 4 years getting one to two pairs of glasses a year. When I picked my new pair up this week, I asked for a cleaning cloth (they gave me a case but no cloth). In the past I got a case, cleaning cloth and eyeglass cleaner complimentary with my purchase. I asked the man helping me for a cloth and he said they charge $5 for those now, per the Owner. I couldn't believe it. A cloth should be standard with your eyeglass purchase. I didn't even ask for the cleaner, just a cloth. I literally just spent $259 on one pair of glasses and couldn't even get one free lint cloth to go with them. Totally bummed! read more

Went to Eye glass factory to have my.dad get an eyeglasses exam with Dr. Kathryn Waters. She was very nice, professional, and was very respectful towards my 87 year old father. I then went in to the store to find some glasses for my dad, & some more glasses for myself. Both Daniel and Devon were both very nice and knowledgeable regarding purchasing the glasses. read more

I bent my sun glasses and hoped that someone could carefully repair them. Alan at Eyeglass factory EXPERTLY FIXED them for me. I HIGHLY COMMEND ALAN and the Eyeglass Factory Staff. It is my Go To place for all eyeglass things. Laurel read more

Deeply disappointed, embarrassed to say that I've spent over $350 for a pair of glasses and had to return 3 times so far, the lenses were cut incorrectly and didn't align with my pupils, then the nose pads were missing and now I've just realized the frames are all twisted out of shape. Planning to return for a 4th time to get my money back. Nice people at the counter but the craftsmanship is frankly rubbish, super unhappy with the quality of their product....., read more

They Eye Glass factory is the very best! I have been a customer for over 15 years. The owner helped me fit a pair of frames to my smallish face. It was a special order, at no extra charge. The staff behind the counter, Randy and a dark haired woman, were so friendly and understanding of my special needs in glasses. They helped me so much! read more

Incredible service! I called ahead and asked if they adjust frames that weren't purchased at their business; the employee was very friendly and said absolutely, walk ins are welcome. Adjusted my frames in two minutes, no charge at all. Everyone was masked and distanced. Fantastic! read more

From the start to the finish The counter staff and the owner were very helpful in getting me my glasses prescription would highly recommend

I am so happy with both of my glasses! First of all and most importantly- the staff is sooo friendly. I have been there multiple times and have experienced great customer service with everyone ! They have a big selection and very reasonable pricing! I had a problem with one of the glasses I bought and they were soo helpful to the solution. I will always get my glasses from here. A big thank you to the staff for creating such a good experience! read more

I don't like shopping, but these folks made it a breeze. I got what I consider the best pair of glasses I've ever had and the service was fast. read more

If you can afford any other optometrist please go there the only good thing about the Eyeglass factory in Santa Barbara are their prices . I was scheduled for a 9:00 a.m. appointment I was there 10 minutes early but the office doesn't unlock their doors until 9:00 , the optometrist arrived late and kept the doors locked until 10 minutes after my scheduled appointment time when she finally unlocked the door she pointed to a clipboard and said there is some paperwork for you and walked away from me. At this Eyeglass factory with this particular optometrist K. Waters you don't just get low cost eyeglasses you get a huge serving of rudeness lateness and disrespect so if you're interested in that go down to the Eyeglass factory on Milpas Street . read more

This place is amazing. I received stellar service from Oscar in the Santa Barbara store and the owner Gregg even helped out! Talk about great customer service! The glasses arrived quick and they adjusted them for free! I'm a customer for life! read more

I have a pair of transitions that over several years of faithful service to my vision became loose at the lens and frame connection. This rendered them nearly unusable and destined for my emergency pile of glasses. I read excellent reviews about Eyeglass Factory here in Santa Barbara so I stopped by with my hobbled pair. Drop off took maybe 46 seconds. I received a call from Ricky the next day informing me the glasses were ready for pick up. I was at the store in minutes where I met Ricky, a fine gentleman. Upon putting my resurrected glasses on, pleasant memories of perfect fit and vision raced through my mind. Ricky transformed my favorite eyeglasses to the condition they once were and hadn't seen in five years. I highly recommend Eyeglass Factory for their professionalism and excellent work. read more

The owner of the Eyeglass factory is a class act and insures his employees are well trained, knowledgeable, professional and polite. If you get a chance, work with Natalie at the front desk. Natalie's attitude is superb, one of kindness, helpfulness and efficiency. Thank you, The Eye Factory. read more

I have been an Eyeglass Factory customer for years in Santa Barbara and I have always had an excellent experience with superb service. Recently, I needed to replace my Rx glasses and received two pairs for the price of one and added a feature that will help me with bright headlights when driving at night. I think this last visit, that included an eye exam (with dilation) was the best deal I have ever received. I chose a low priced frame and tried several pairs on with help from Ricky. His professional demeanor and helpful suggestions definitely helped me make better decisions regarding my two new pairs of glasses. I am very happy with the selection, my discount and the service. Thank you Ricky and staff for making my visit a very pleasant experience once again. read more

I was at the factory. Actually not bad service. The $79.00 glasses with lens ect was $325.00. A bit of a bait and switch. The glasses were super cheap and broke apart within two weeks. I just have never gone back. read more

I went there yesterday and was shocked at the treatment I received from the optometrist who checked my eyes. Rude is putting it mildly. Shame on her! They also misrepresent their pricing structure so BEWARE! read more

The kindness of strangers. A lens on my eyeglasses fell out on my way through Santa Barbara to vacation in Cambria. I found this company online and stopped by. The gentleman at the counter tried in vain to fix them but since other customers were arriving suggested I leave the glasses. Since that was not possible, I asked if he could try again if I waited until he was free. He agreed and within 5 minutes they we're fixed and I was on my way. I want to post my experience online to encourage your reviewers to seek out this business. I was given courteous, professional service. AND...there was no charge! read more

Very affordable place to get a contact exam at! The eye doctor was very sweet as well! I had an overall great experience. The shop is very tiny and easy to overlook. Park in the Trader Joe's parking lot. read more

Very interesting, very factory-like store indeed. The thrills in the decor - this place is literally a factory....which as a consumer, thankfully tends to lead to lower prices on multiple levels - frames and lenses to be exact. They had plenty of discount frames under $100 up to over $200 - all quality, well known brands. Lenses are always price-y, but they do take some insurance, and, from my experience, there prices are very competitive compared to other outlets. FYI I plan to buy lenses from them, but i have not experienced them yet, other than to say they are reasonably priced, and i believe to be worth a try. read more

My expensive sunglasses arms got a little off kilter, so they were at an angle on my face. I went into The Eyeglass Factory and Natalie said she would take care of it for me. She did a perfect job, in no time at all and she did not even charge me. This, to my mind, was exceptional service and I will certainly go back if the need arises where I need some new glasses. Thank you Natalie. read more

Lost my glasses in the surf while visiting. Went here next morning, and Ricky personally made me a new pair in an hour for a good price. These guys are great! read more