See review from December 2022 - in that review I mention that we spent $3,500 to update the set up at an apartment building that we had recently purchased. This past summer (2025), my husband needed SRFE's services for that panel and because of my Yelp review they refused us service. We had to break into the set up and then start from scratch with a new service provider. TODAY 12/10/25 I received an email. "Our goal is always to ensure past customers remain satisfied and compliant with safety requirements. If there's anything you need or if you'd like us to provide services again, we'd be happy to help." ACTIONS SPEAK FAR LOUDER THAN YOUR WORDS SRFE! You have made it VERY clear that you never want to provide service to us again so we have decided you are not a company that we will ever give business to again. Thank you for permanently removing our information from your database. read more

This company will over charge you on every part of the service. Travel time will be an extra $150 per technician x 2, $300 for nothing. They use 2 technicians at $275/hr when they only need one. $125 for documentation fee, for what? $50 for adninistration fee. $1,414 to inspect a four-plex and recharge 2 portable extinguishers. Brought concerns to their magager who was a complete b____! Do not use them. Find someone else. They are a horrible company! read more

This company has an employee who is a jerk. When you enter someone's home for inspection, RESPECT their property especially if they don't allow shoes to be worn indoors, this idiot complained about putting protective coverings on his shoes, name calling me "silly" and barely looked at the alarm. Please don't use this company, they hire middle age complainers who do a half a@$ job!! I don't value a dime about their services. read more

I'd give zero stars if I could. This company is a rip off, they'll over charge you and not complete the job correctly. Incompetent communication. Overcharged us and when we walked the 125 extinguishers more than several were missing after they "replaced" them. Fire safety isn't a line of work where pieces can be missing. I would seriously give them zero stars if I could. Avoid at all costs. read more

We recently hired Santa Rosa Fire Equipment to service and inspect the fire extinguishers at our small real estate agency, and the experience was exceptional! What really impressed us was the technician Steven and his commitment to customer service and communication skills. Steven made sure we all understood how to use the equipment in case of an emergency. It was refreshing to see that kind of work ethic and was very clear he takes pride in the work he does. You can tell he truly cares about the clients safety and overall comfort with the equipment. Thank you Steven and Santa Rosa Fire Equipment!!! read more

We've done business with SR fire equipment for years . We never had an issue until recently . They're over charging for literally everything. We got a $2000 quote to put up 3 sprinkler signs and a handle for our angle valve. We got charged for an inspection, they new we wouldn't pass , and what's more , is they want to charge us another $250 to have their guy come out and look at our signs to pass us. It's straight robbery. It's ridiculous. We took our business to Tom at Alpha Fire Suppression Systems instead. They put up all our signage & replaced our handle at no cost. read more

BEWARE before you use these guys. Read the reviews. They are ripping off their customers. I've been doing business with this company for years. And then they were acquired last year. The new owners only care about profit. They raised their rates from $175/hr to $250/hr. They now charge drive time of $500/hr (2 guys on ea job) and round up (of course they do). They also have things like walk in fees, processing fees etc, just so they can pad their already excessive bills. There seems to have been excessive turn over. They do dishonest things like charge your credit card without your authorization (yes, just happened to me) I've spent more than $10K with these guys this year because I needed a couple of panels inspected and replaced. They also used to service all of my fire extinguishers. They can't even figure out how to maintain that service. My favorite thing though, is that the new owners didn't buy the business or the customers, just the phone number. The name is slightly different, so they don't have any responsibility or liability for work that was previously done but they want everyone to think that they are the same good company that had serviced Santa Rosa for years. They definitely are NOT, they are a new entrant who isn't worth doing business with. I would never use them again nor would I recommend them. There are other companies like Foot Hill that provide the same services, they are less expensive and more reliable. read more

My family's first time using this service for the extinguishers at our warehouse. Very pleased with the whole process. Steven was great, he had a trainee with him and still completely present with us answering all our questions. Very nice guy and we appreciated his professionalism. I'll definitely be using this company for our yearly inspections moving forward. read more

I can only give this company 1 star. The techs were good as far as the work needed. The problem with this company is they don't give estimate. I was told when I booked the appointment the cost would be approximately around $375.00, the same as the inspection the year before. When the bill came it was $1,500.00. I call a asked why they didn't give me a proper estimate. The manage told me they don't have to give estimates. If you decide to use this company make sure you get a written estimate. read more

I highly recommend this company, I'm satisfied with the customer service they provided!

The gentlemen in the warehouse were professional, knowledgeable, and super helpful when I went to service our household fire extinguishers. I highly recommend and will be back next year when I need them serviced again! read more

WARNING! Do not use Santa Rosa Fire Equipment Service, the new owner should not be in business but should be in jail. His business strategy is price gouging and deceptive business practices. The previous owner Mike, was honest and trustworthy, he ran a good business. I have used his services for many years. The last 5 year Sprinkler Inspection he performed on my building was July 13, 2015. The basic Sprinkler Inspection cost was $500.00 and a new pressure gauge was $26.25. TOTAL COST $516.25 Unbeknownst to me, Mike retired and sold Santa Rosa Fire Equipment. In March or April 2023 I received a telephone solicitation from Santa Rosa Fire Equipment Inc. They informed me that my 5 year Sprinkler Inspection had expired and they had not previously contacted me to inspect my building due to Covid 19. With a tone of urgency they informed me that my my building not only needed but required a 5 Year Sprinkler Inspection. Having used Santa Rosa Fire Equipment Service Inc in the past and not knowing the previous owner, Mike had sold the the business I agreed to have the building inspected. Santa Rosa Fire Equipment Service Inc. inspected my building on April 20, 2023. On April 27, 2023 I received their invoice for $2,389.57 The basic Sprinkler Inspection cost was $2000.00! ($1500.00 more than the previous inspection in 2015, a 400% increase) Then there were their miscellaneous charges.... Truck Charge $175.00 (How else were they going to get to the job). Administration Fee $113.79 Sprinkler Signs (which I had previously installed) $20.00 Steel Water Guage $53.50 (The previous guage worked fine) Commercial Standard Response Pendant $27.38 TOTAL COST $2,389.57 I realize there is inflation, but a 400% in the basic Sprinkler Inspection, and then the add on miscellaneous fees of $389.57. these prices are unreasonable and considered price gouging. I have contacted and received other estimates for a 5 year Sprinkler Inspection for a building my size (1,325 sq. ft.) from other establishments and the prices have ranged from $500.00 to $900.00. They do not have a truck charge or an administration Fee. I have requested my bill be adjusted accordingly but have yet to receive a response. If necessary I will fill a complaint with the Contractors State License Board and the California Department of Consumer Affairs. BEWARE: Do not use their services! read more

Beware! The previous owner was fantastic. We have been customers for 20 years. Since the ownership changed, this company is poorly run. In 2023 a technician was sent to perform an alarm test. A service we did not request. This company has only serviced our extinguishers in prior years. They charged $430.50 for a test and replacing a battery we did not request to be done. This year, there was miscommunication in phone calls and emails surrounding the date, who was coming out and for what service. There communication both verbal and via email is deceptive and misleading. I no longer trust this company and will take our business elsewhere. I requested for all my accounts to be closed today and would ABSOLUTELY NOT recommend them. read more

Went in Friday afternoon to buy two fire extinguishers. To my surprise they charge a $13 walk in fee! A brick and mortar store charging a walk in fee? Also didn't help that the rep came to attend me after waiting 10 min and ringing the bell, one of the employees joked about giving me the "Friday Special". I brought this up as I was getting rang up for the fire extinguishers and he confirmed that the walk in fee was the Friday special. So I guess call in first and make a reservation to buy their products? IDK, that was a first for me.. read more

Brad is so unfriendly and ivery unpleasant. Oh and did I mention he is rude. He acts like you have totally inconvenienced him to do his job. read more

He did an Amazing service here in gualala very professional and efficient. Definitely would recommend again

If I can do 0 stars I would because that's what they deserve. I used this company for years with the previous, honest management. When the owner passed away wanted to support that business and stick around but leaving now ASAP. Worse service ever, not knowledgeable, lying inspectors, overpriced services, lame excuse for everything- Covid, inflation. We all going through it. What used cost me in a few hundreds for services turned out to be in thousands now. Stay away and be aware. read more

Great service all around. They mostly sell and service fire extinguishers but they also sell and/or service lots of other equipment including fire alarm systems & fire sprinkler systems (both of which they install as well), they service the tanks for welding, tanks for paintballing, and more. My husband called them up one Monday morning needing a couple paintball tanks hydrotested. When all the other guys offer a one week turn around, Nick got them tested in about an hour. Cost was $20/ea. My understanding is that he only does them on Monday mornings but you should call ahead. Nick is a really nice guy. He explained what we was doing as he did it (removing the heads off each tank) or he explained going to do and how long it would take. He called me up as soon as he was done. He even cautiously put them in my car so they wouldn't roll around, giving the inspection labels time to fully dry. read more

I called Santa Rosa Fire Equipment last Friday to get a some information and pricing on services. Steven answered the phone and was extremely knowledgeable and pleasant. He explained that he was new but he was able to answer all my questions and get my service scheduled. read more

Thank you! Came out first thing the following business day to render service. Friendly, fast, and also best deal around. They charged me half of the competitor's price. read more

I took my fire extinguisher to be recharged only to find out if they have a plastic handle and nozzle they are not rechargeable. The man was very helpful telling me where to buy a proper extinguisher at a good price and even took the old one to recycle. read more

Hate to say it... but don't call these guys to check your fire extinguishers unless you want the attendant to take an extra 45 minutes because he's making out heavily with his girlfriend (or whatever she was) in your office parking lot. Also, if you do call them you should probably make sure that all of the fire extinguishers are actually checked... our attendant's make out session seemed to serve as a serious distraction in securing the safety of our equipment. Upon his return into our office after his 45 minute makeout sesh he forgot to check the upstairs extinguishers completely! AVOID. read more

Everyone here is a little salty... but they hooked me up with the certificates I needed for a bunch of fire extinguishers I brought in... and they did it quickly. That's the bottom line. Quick and done right. read more

I have been in business in Rohnert Park since 2002 and have had to check /update all my extinguishers through the years. I started using SR Fire Equipment due to the proximity and have had great service, fair pricing and quick turn-around while you wait with pleasant staff members. I accidentally discharged an extinguisher soon after pick up, and they didn't charge me for totally dissembling and recharging it! Thanks for the continued great service Pete@ Liquid Metal Colors Studio ( Not friends or family or affiliated of the nice folks there ) read more

Worst company ever they came out back in May to give me a five-year inspection and I have stuff that needed to be fixed by them and reschedule the repair work then it took them 3 months of me calling them everyday for finally the owner to call me with an attitude THEY HAVE ZERO ACCOUNTABILITY AVOID AVOID AVOID read more

i have done business with santa rosa fire equipment for 25 + years and they are a very business oriented family owned establishment and they always have done service on my spray booth and fire extinguishers thank you mike don and all the crew for your work read more