Have been a member for over twenty years, since I was 60. My experiences are different from many…read morereviewers here. I think Kaiser is absolutely top notch in medical care. I've used the ER multiple times and been in the cardiac ward more than once. The doctors are caring and good and smart and knowledgeble. I've had many procedures done. You can email your doctor directly and get an answer back quickly. The medical billing unit is a different matter. They are terrible and very hard to contact or to get anything changed. Fortunately all they do i bill your credit card monthly for the premium, but even that is sometimes done incorrectly. It's a mysterious black hole.

To get checked in at area/room 230 in building 1 is the worst. The woman there are rude and tend to…read moreanswer with attitude. I was speaking to one of the secretaries and an MA inserted herself into the conversation and gave me attitude and tried to belittle me. Honestly, if you hate your job working with patients then work at a cemetery. This isn't the first time I've seen the women at this department act so rude. An elderly black lady with a walker was sent over from a different area and told to check in at 230. She explained how they told her she would be seen here. An MA/secretary basically bullied her and said "you shouldn't be here, who's your doctor, why would you be sent over?!?!" I'm thinking, "dude, she's like old. Chill, this isn't a government secret building and she's not gonna break in" The elderly patient further explained and you could tell the worker saw she was in the wrong. Honestly don't check in at 230 or file a complaint like I did when you have mean girls in the office who have attitude and mistreat their patients. I understand that you get patients who are rude and say annoying/stupid comments but don't treat innocent patients l as if they're in your damn nerves.

There are no words to describe the level of care and healing I have received from this clinic, Dr…read more Eliaz and the most amazing nurses in the field!!! I was diagnosed with stage IV metastasized Triple Negative Breast Cancer to my liver in April of 2014. My liver was almost completely consumed. This was after my first fight that started in July of 2012 and lasted 1.5 years. I started a very tough chemo trial in May 2014 and found Dr. Eliaz in July of 2014. I was in pretty bad shape when I found Dr. Eliaz and was actively looking for a nurse to help me on my bad days because I was no longer able to take care of myself. This is a far cry of my normal life of being a 38 year wife/mother with a 2 and 4 year old, running my company to boot. I started Dr. Eliaz's protocol and followed his lead and my gut toward healing and I'm now in a much better place. My cancer has shrunk 75% total with the combination of chemo and Dr. Eliaz healing help. He is a true Integrated Doctor. I do NOT need a nurse to help me on my bad days and I'm able to completely enjoy my life now. I, of course, have bad days but they are not even comparable to before starting being treated at the clinic. I not only feel better physically but I now have much better healing tools to help me be at ease in crazy stage IV cancer storm I live in. I have no doubt in my mind I am truly loved by these people!!! Yes, his protocol is amazing and helpful but nothing compares to the benefits you receive from the love and compassion these people treat you with. They make me want to be a better person. How many doctor,s nurses and staff have ever made you feel that way?? It's pretty rare and amazing. My family and I are blessed to have found them. Like I said before, there are words to describe how beneficial finding this clinic has been at saving my life. I will be here to see my girls grown up and I know they will be behind me every step of the way. PS. My only regret....I wish I would have knew about this clinic and these other treatment options the first time I had cancer. Do yourself and family a favor...Do NOT wait until your stage IV to make better choices.

I've been going to Dr. Isaac Eliaz for 13 years, or almost half my life…read more Isaac is not a typical doctor in any way, but he is the best I know. His brand of medicine is the best blend of Western, Chinese and Homeopathic practices imaginable. He cares deeply for everyone he works with, and I don't he or his office, has ever refused care to any patient for lack or insurance or money. His personal expertise is with cancer patients and his clinic is one of the most "living " places I've ever been. His reputation is well deserved and therefore it's sometimes hard to get an appointment, but if you or someone you care about is suffering from cancer, and aren't satisfied with the medical care being provided definitely give them a call.

Visited this location of Sutter Health twice in last few days. It's well located, has lots of…read moreparking. Front office is huge with lots of assistance available so pretty quick check in both times. No paperwork needed, the service provider we met is knowledgeable, attentive to detail and helpful. Would recommend if in need of relevant specialists for the place is huge and has various services available including the Lab.

I am a new patient with PPO insurance trying to establish care after having Kaiser for 20 years…read more While I was able to make an appointment with PCP, I am facing challenges with making an appointment with a specialist. First, the agent insisted I needed a referral, but I reminded her I did not as I have a PPO. She was rude but changed her tune when she realized she was wrong, but I had already requested a supervisor. She refused after several requests and hung up. I called back and spoke to supervisor, but could not provide a better process for me to contact specialist and advised they may require referral. He transferred call to office, but hold times are off the charts!! Two separate calls, over 15 minutes for each call with no acknowledgement from staff. They pick up call, then put back through the hold queue. I believe I have made an error in selecting Sutter Health as my new provider.

I had a great visit with Dr. Kemnec, who seemed like she would be able to get to the bottom of a…read moredigestive health issue... , but unfortunately had an extremely disappointing experience with the staff (Jasmine) which has put me off from returning. Their office provided me with a kit to collect specimens at home. I read all the instructions carefully and sent in my kit to the lab. Two weeks later I ask if the results have come back and they leave me a message saying there was something wrong with my specimen (see photo of voicemail transcription) I immediately call the office, asking if I did anything wrong and they tell me that the specimen is expired which didn't make sense to me, so I call the lab where I sent the specimen to find out from them what went wrong and they tell me that HILL PARK MEDICAL provided me with an expired kit!!! I call Hill Park back and say, hi it was the kit you gave me that was expired, not my specimen, and ask if they can do anything to make it right, and they just say no, you didn't pay for this so what do you want. Honestly what would have made ALL THE DIFFERENCE here would have been if they would have called and said, "Hi, we're so sorry for our mistake! We made an error that is going to be very frustrating for you because you had to collect samples for three days and now you have to go through that again and wait two now weeks for results. We want to make this right with you..." But instead they acted like it was my fault the sample was bad and I had to find out on my own what happened. We did pay for an expensive office visit (through insurance) and I'm shocked they wouldn't check expiration dates.

I was referred to Dr Meghan Kemnec to review lab work from my HMO and discuss health concerns…read more Quite simply, in a one hour consult , I received more explanations of the tests than two decades of "everything is within normal, for your age". There is no question, Dr Kemnec will be an integral part of my ongoing health team! Additionally, I found her quite professional and supportive reviewing my personal health history. I highly recommend her services. Sincerely, An impressed patient

Staff is attentive and caring but there are permanent residents here…read more who are half crazy or completely crazy. That definitely subtracts from what would otherwise be a good experience. I can't wait to get out of here and regain my own sanity

My mom is there right now and she had a birthday party and Summerfield was more than happy to…read moreaccommodate it. They've been great. They call me with anything that changes and thank you again.

Impossible to get in person appointment with your doctor until issues become acute then you are…read moretold to go to the ED. To see a specialist is at least a 2-3 weeks wait even with acute pain. The receptionists at Santa Rosa physical medicine are awful and not helpful AT ALL. My entire experience is worse than a DMV nightmare. Enough red tape to go the moon and back twice. If you are thinking of joining Kaiser.THINK TWICE

I absolutely love this place #Thrive #EatWellLiveWell. Today is an easy breezy day! My favorite…read morephlebotomist is Russell, he's located in the MOB 1 building upstairs. He gets it on the 1st try every time!

Couldn't have asked for better. Professional, clean and…read moreinformed. Office staff were nice and the waiting room was pleasant. Got myself all checked and went over lots of positive sex health stuff. Was even given a lifetime supply of condoms that are actually large enough.

They wanted to tell me come later there is no availability, but when I explained my case they took…read moreme, but there were no patients it was only me, the place was totally empty. At first they tried to help me but then they didn't give the care I asked for, I was 8 weeks pregnant and had some symptoms, I asked for ultrasound but they refused to do it for me telling me its not important, I wanted to check on my little tiny baby, they said it's normal and nothing to worry about just monitor your bleeding. But I was feeling that there is something wrong. It's not a normal bleeding. The next couple days I lost my pregnancy. What if they listened to me and did the ultrasound just to make sure everything is ok, and to give a good care to me and my baby. I feel so mad. I'll never go there again. Just give the care that the patient is asking for besides what you think of. The mother's guts and feelings never lies.

I'm very happy with the doctors and level of care I receive when I need it. I'm happy with my…read morespecialist and the emergency room care and hospitalization when needed. Health classes are very helpful.

Covid vaccinations.....our doctor told us it was time for a booster. I made appointments at the…read moreMedical offices on Redwood Highway. Walked up the stairs, checked in, and boom--30 seconds later we were on our way out the door! Extremely efficient and timely!,