This place had some good and bad qualities about it. The staff is friendly, the building is pretty…read moreon the inside and out, but I was really disappointed in their technology. Two tiny TVs to display pictures and a terrible sound system that cracked the whole time. You are paying a lot of money to celebrate a life and you can't even hear the people speaking, it was ridiculous. We would have been better off bringing a speaker for music and having people speak loud without a microphone. I felt horrible for my aunt who just lost her daughter, she picked a song and we couldn't even hear it. People spoke and it just sounded terrible. They make thousands of dollars per funeral, invest in some better equipment, this is all you do, make things nicer for those who are grieving.

Recently, I came in contact with Olga from McWane Family Funeral Home as my dad had passed away…read more Being from a Sikh faith, I was not sure if our requested services (cremation) will be available in Hemet. Talking to Olga, I quicky realized that she was very compassionate, a very good listener, and really on hands task manager. She was able to provide many different options and for the information she wasn't sure, she always got back very in a very timely manner. All our requested services were honored without any delays. I would like to thank Olga and her staff for being there at time of our needs. Thank you so much!

Thank you Jessica for your service and compassion. We appreciate everything you and Mabel did for…read moreus. The family is grateful for all you did for them even though there were some challenges. Thank you for your service and dedication. Forever grateful, Diana

Classless. They lost the records of a prepaid funeral arrangement and then up charged everything…read moreeven though contracts were finalized years ago. At the gravesite before the service it was announced that we are to promptly leave after the service so that the employees don't have to stay longer, then after the service while family was taking pictures the funeral director announced "You don't have to go home but you can't stay here." The shared head stone was pulled up and thoughtlessly thrown to the side. Very classless service and lack of empathy for those mourning. If you can go someplace else to someone who hasn't sold out to a heartless corporation.

Our mother passed away in July and Evans brown made our experience very caring and thoughtful and…read morewell organized...they helped my father and brother make our experience smooth especially how much stress and sadness loosing our mother..we had our moms service held here and the venue was clean and well organized...and the place just felt nice ...been to many mortuaries and they all felt very sad and just not welcoming but Evans brown was different...especially our mom chapel service...thank you Evans brown

Had a beautiful viewing for my father here. The staff were very helpful, considerate and treated…read moreour whole family with respect and kindness. They made us feel welcomed, and gave us extra time with our father. Beautiful chapel with a great view inside as well.

I can't say enough about Veronica and her staff! The quality of care they provided for my family…read morewhen my grandpa passed away is something we are forever grateful for. Veronica spoke highly of her embalmer during the arrangements and even my grandmother was amazed with how my grandpa looked.. thank you Gary the embalmer . Veronica continues to reach out to our family to check on us throughout the year and we truly appreciate her genuine caring heart

Losing my husband was the worst thing that ever happened. It happened suddenly, and my family was…read morein a state of shock. Two days later, we had an appointment - my three adult kids and I went to meet with Veronica. She was very nice, and very compassionate while she listened to us tell stories about Bobby, even as we were picking out his urn and described why the one we chose was *perfect* for him and that he would approve. During that appointment, I filled out all the necessary forms for the cremation, and I checked the box requesting they preserve a lock of his hair for me. I also requested Jewish memorial candles, which were included in their 'catalog'. Veronica looked over the form, and confirmed with me that (1) I wanted a lock of his hair, and (2) that she would look into finding the memorial candles. I told her I wanted to put together the slideshow for his service, as I knew he would have wanted. Veronica and I spoke several times after our appointment, and I felt good about everything. Veronica scheduled an appointment with me which was set for a couple of days prior to the memorial, to make sure the slide show was acceptable, AND that it would work. I went to the mortuary at the appointed day/time, and the door was locked. When I called, I got an answering service. I called Veronica on her cell, and she told me she forgot she had something at her child's school, and couldn't make it - but that I could just get there a little early before the service and I could check it with the gentleman who would be running the service. The man who came in and helped me was very nice, and he helped ensure the slide show and the service went off without a hitch. The slide show played while people were coming into the chapel, a military honor guard gave my husband honors, and then we began with eulogies, with the slide show playing at the end. The service was lovely. After the service, the gentleman who ran the service gave me an Evans-Brown mortuary bag with extra 'prayer cards', the thumb drive with the slide show on it, and the urn. I asked him if the hair and candles were in the bag (it was big and very heavy), and he said that whatever was there for me was in the bag. When I got home, I found that there was NO hair, and NO candles. I called the mortuary the following day (Monday), and the call went straight to voicemail. I called *several times* and no one responded. I even left a long and detailed message on her cell phone voicemail, and I got a call back from someone at the mortuary saying Veronica saw I called her, and could she please get a message for Veronica (??). The message on the voicemail was crystal clear. I called quite a few times after that, but got no response. Many months later, I finally sat down and wrote an obituary, which I had been unable to do at the time of his passing. I sent Veronica an email and asked if she could add the text to his obituary, which at that time consisted solely of his name, birth/death dates, and a photo. Again, no response, and no addition to the obituary. (I looked for it today, and now the photo has been removed, but nothing else added.) I had to make a lot of changes in my life, including moving away several months later, so I never ended up calling again after a few months. Forward to holiday season 2025. I randomly got a call from "someone" at Evans Brown, saying they were following up with past clients about the services they received. I told him EVERYTHING noted above. This man was shocked, said it didn't SOUND like Veronica, he apologized and said that he would get to the bottom of it, and that someone would call me on Monday. If I'm not mistaken, it was the day after Christmas when we spoke. AGAIN, *I didn't get a single phone call*. I wasn't surprised, because this is what I have come to expect from them. I would DEFINITELY not recommend them. They show great customer service at the beginning of the whole ordeal, but they ignore you the first chance they get. And adding insult to injury in my case, I at least was going to have a lock of my husband's hair, but nope - they just didn't follow instructions, and never ever responded to my concerns.

Absolutely the WORST EXPERIENCE EVER!! My 25 yr old son passed away. Im Devesated! Desiree…read moreWeimann,,..My God!! The worst human being I've ever met. I never felt so discarded. Disrespected. In my life. Please..if your reading this, Don't make things worse for yourself. Take your loved one elsewhere.

When our daughter passed away, we did not know where to turn or even where to start. We received…read moreinformation to contact Evans-Brown and do not regret it. Since the start, Stephanie did an amazing job at making us not worry about the process and her support was amazing. She kept us updated throughout the entire process and we couldn't be more grateful through a difficult time, her main priority was making sure our last worry was the back end of all funeral proceedings. Thank you Evans for, in a difficult time, you making sure we focused on our grief.

We had a close family member pass away unexpectedly . We had no idea what to do. Kaiser…read moreRiverside recommended Akes Family Funeral Home. It was a blessing. There were several complicated issues and Ruth at Ackes had it all under control. She calmly explained it all to us and was so thoughtful and helpful. She even took care of the entire procedure at Riverside National Cemetery. We had to do nothing. Recommend 200%. Thank you so very much

Jessica was very helpful and kind. She worked directly with the National Cemetery to get the needed…read moredocuments and approval for a complicated situation. We chose Akes because I had clients in the Riverside area that also had excellent responses. Highly recommend.

I had a horrible experience with this company. I was told…read moremany times I would receive a call back and did not. I wound up having to drive to Colton to deal with the manager AleAna She tried helping me. My daughters death certificates were supposed to be there this morning. When I arrived she called someone who said they were on the way. 2 hours later the person had yet to arrive with them and told her they would not be ready until tomorrow. I basically sat in the lobby for 2 hours for nothing. It to me seems their statement on the flier in the lobby of guaranteed 100% satisfaction is just words on paper. It comes down to it being my fault because I was the one who chose to give them my business

Thank you Anthony Montejano, Robert and office staff You're…read morethoughtful and considerate way to handle my daughter's passing was appreciated more than I could ever explain I would recommend you over and over again

Archer and the entire team are absolutely the best. They walked my family through an incredibly…read moredifficult experience and made it truly beautiful. Archer makes you feel like you are the only family he is working with; he stays in constant communication and is always available for questions or concerns. He has the perfect personality for this work, showing such grace to people who have lost a loved one. After having a terrible experience with a funeral home in Inglewood, Hemet Valley Mortuary sets the bar sky-high. If you live even remotely close, please utilize their services. I am so thankful for Hemet Valley Mortuary. They are truly doing God's work.

First time here... everything was nice... they took good care of the family.... Kept everything on…read moretrack... It was my friend's mom celebration of life.... They also did a nice job of setting up the reception area.