That is very unfair that the latest reviews are 4,5 years old. Since then, at least 2 crews fully…read morerotated. Previous "all-girls" crew was very nice and helpful. They even drove to my home to assist me with opening my business account. Now there is "all-boys" crew, also very helpful.

I loved Sovereign. And then it became Santander. I worked nearby so I frequented the brick and…read moremortar services often. The tellers were awesome. Wish I remembered their names. A young African woman and an Indian man. Once, I forgot my money and they still had it for me upfront! Anyways. I kept having issues with the app. I would pay online but it wouldn't appear on the app so I was being charged. I decided to call their tech services and an old lady answered. She told me because I got the app through Google play, they weren't responsible for the app. ... What other places can someone download an app? She was totally clueless and when I started laughing she felt embarrassed. I finally had enough and came into this branch and closed my entire account with the manager. Or so I thought. I wish I remembered his name. He felt salty that I was leaving the bank and kept asking why. And when I told him, he scoffed and said that wasn't reason to leave. My reason for writing this.... TWO YEARS LATERRRRR. I find out he closed my checking and savings account but kept not my credit line? He card was deactivated but my understanding was the line was kept open. I got suspicious when I kept receiving Santander emails.... Anyways. I just closed it officially, over the phone, today with an Emily and a Kristen (in the retention center). Shitty management through-and-through.

It took 30 minutes to talk to a teller. They have 2 windows open in a very busy location.read more

Very slow service. I just waited over half an hour in line to get change for a $100. There was only…read moreone person a head of me! When customers have long transactions they should make an appointment.On my way out I suggested to two employees at the front desk that they should have a window for quick simple transactions. Then I thought why were their two employees at the front desk just saying hello and goodbye to people!

I recently became of customer of the Brookline Village location, and the service provided by the…read moreemployees are top notch. They are friendly, address you by name and they are human! They know how to treat a customer. Highly recommend them.

I've been to this bank a handful of times and it's usually something really quick like making…read morechange or changing from bill to quarters. the tellers are super fast and generally are very friendly. today, i happen to need Notary Public and they offer this service - to everyone! Not only that, it was also free! I was very surprised. The lady that did it, asked for IDs and pulled out a book of clients she's done it for. She quickly wrote my stuff down and made some small talk at the same time. She was friendly and personable. i love the decor of this bank. there needs more bank like these - not the new ones where it's just a black. The inside has a huge dome and is just beautiful when you look up at the stained glass. the furniture is that of what i remembered 30 some odd years ago - all leather and felt so nice and comfortable to sit on. One thing they don't have here is a Safe Deposit.

The teller seemed nice enough, but when they could not get a printer to work she told me to " go to…read moreanother branch." If your concerned about Covid do go there no one was wearing a mask

I have to say that my experiences here have been great. Mike the branch manager is extremely…read morefriendly and helpful, and is always willing to help. Although I've never seen all fice teller windows open at once, I haven't seen a time when there wasn't enough staff that it required a long wait. I had a couple of concerns and issues with my account, and I felt a lot better after they took care of everything. Very trustworthy, informative, and polite, plus this branch is close enough to Boston that you can reasonably make it from the city any time other than rush hour, but you can also find parking nearby. It is easy to see why Rockland ranked top in customer satisfaction, and this branch is definitely one of the reasons.

I had a Chase account since High School in New York but have been living in Boston for the last 11…read moreyears. I kept my account but it had been difficult with no Chase Bank in Boston - the only Chase hardware was a stand-alone ATM in Logan airport followed by a few ATMs off the Mass Pike starting a few years back. Stopped into this recently opened Chase Bank in Coolidge Corner and made MY FIRST EVER CHASE DEPOSIT IN BOSTON. Seamless interaction and extremely friendly staff. Clean and spacious location as well! If you can't tell, I am super excited that Chase officially has a presence in the Boston area!

I asked Adeline, the bank teller, for a cashiers check, (which are provided for free) and she gave…read moreme three personal checks AND charged me for them WITHOUT telling me about the charge. Great. Amazing. Wonderful. Now I have to deal with customer service when she should've done that on my behalf.

The customer service I've received from Alicia today & previously from Ana Maria was perfect and…read moreworthy of 5 stars. I highly recommend Brookline Bank if your looking for a great bank in the Boston area:-)

This branch is the very first bank I opened a savings account as a child when it was known as the…read moreBrookline Savings Bank back in the day. I have continued to this day to do business with them opening various financial accounts. They have never let me down providing me with excellent customer service, everyone there go above and beyond. I have have done business with many banks in my lifetime but this one truly still out. Seeing the negative reviews on here...I had to put my two cents in! Please give them a chance to wow you like they did me.

My branch in Broadheadsville Pennsylvania has a bank manager that has hung up on me 3 times , have…read morefroze my debitcard again and again it's hard toget itback becauseif you're handicapped like Iam theydon't doanythingover thephone

Absolutely not they will hold you check for weeks on end when you go to the counter with a check…read moredrawn on citizens from citizens they'll hold it for 3 days and clear only a portion of it f They are so broke that they have to hold everybody's check to get that little bit more of interest for them so they can resell it to you at 45% loan interest yes that's a great bank I noticed their stars are 1.3 which is not a really good you know place where you want to keep your money my money is coming all out today and I'm going to leave $1 in there so they can work that $1 for the next 150 years cuz I'm going to tell my kids never close that account keep it open forever they're going to spend more money processing that dollar then they ever did and all the money I used to put in their account so it's in their best interest to give people their money so they don't leave a dollar in their account for them to work for years Their customer service sucks it's like Pawn scum none of the clerics know anything about the procedure of the bank they just hold checks hold checks holdchecks that's all they know how to do none of them are trained they don't even know what the paper check is when it comes back from being bounced not a clue they're just the most worst bank you ever ever ever could use there's no ATM locations they've only got a couple locations and they're very rude at every location that they have I'd highly suggest you go to a credit union or another bank because this Bank cannot handle customer transactions at all or customers for that matter do yourself a favor go somewhere else and not here I DO NOT RECOMMEND!@

Good rates but horrible service. The online banking never ever ever works and they have terrible…read morehours, so if you want to see your balance after hours, you're SOL. I have complained about the online service several times and keep getting told that someone will get back to me, and they never do. I've moved on to another credit union with infinitely better service. When taking out a car loan, I first started at BMCU, but they refused to print anything out or accept an email when it was just for their own records and not the actual loan document. They also refuse to do anything over the phone or electronically. You have to be there in person for everything. And like I said they have terrible hours so it's hard if you have a job to always be coming in. My new credit union is far more flexible. I was able to complete everything over the phone and email and only had to come in to pick up the check. Update: it's also impossible to close this account because they want me to physically come in. I tried making a credit card payment to use up my remaining funds in my account, and that payment posted, but was then reclaimed by Brookline Credit Union. Capital One luckily notified me, but this shitty credit union did not email or call. They don't email about anything. Nothing at this place is functional. It's as if they operate with a 1960s mentality.

Friendly, courteous, helpful, informed service. What more could I ask for? Reasonable interest…read morerates, you say? Well, it's a credit union so you know the rates are better than at any of the big banks.

I am also going to write a very favorable review for Citizens, and especially this branch as it is…read moremy 'go to" branch near my office. You can't use fee charges as a measurement of stars, ALL banks charge fees, it is how they make their money. BUT--the 5 star rating goes for friendliness, customer service and knowledge of banking products. Everytime I walk in the door, I am greeting with a hello and some candy. I mean really, who does not like candy? The tellers, and other reps are always smiling, and the manager, Robert, is super nice and always wants to go the extra mile. My coworkers also bank here, and love it. I am glad Citizens has me covered (for my bank accounts and my mortgage), it is one less thing to worry about.

Horrible, horrible bank. Dishonest and unfriendly to their customers. Actually had a teller inform…read moreme that they purposely process debit transactions before deposits - any sort of deposits - so that they account may get overdrawn and cause overdraft fees. Leaving them after 10 years because it has gotten so bad. Had plenty of money in my checking account and even my own account online shows I was fine but they still charged be $200 in overdraft fees. Spent 40 minutes on the phone with customer service and they just gave me the run around. They deserve to go down in a ball of flames along with the rest of lying, cheating banks out there.