THE BIG: Nice Chase branch. Interior is on the smaller end with alot of open space. Service can be…read moreslow as a max of three tellers and two representatives are working (usually just one of each). THE BLACK AND WHITE: I wanted to apply for the Chase Sapphire Reserve card and the online promotion ended...however they were extending the offer until March for in store application. The closest Chase branch to me is in Trenton, New Jersey (I'm from DC). The shopping center is nice, however getting there is tricky as there is one entrance and it's from the South Clinton Ave side. Parking is ample though and the shopping center is nice. Service was great. I had Chelsie and she was nice and cordial about the application process. If there were any difficulties, it was always escalated to a manager through the phone...which seamlessly took minutes to solve. THE FINAL BAMBOO: I had a great experience at this Chase Branch. The only caveats are the limited employee resources. ATM onsite and usually a single teller/representative working at all times.

They can never help anyone, always looking for something your missing so they don't have to do…read moresh**... They can't even change an address.

Horrible experience. My father passed away and the bank refused to release the funds despite…read moreshowing proof of the required paperwork. The bank showed how difficult it was to work with them. I would never bank with them. Look elsewhere to bank.

What I like about this chain is that they always offer great rates on savings accounts. They also…read moreusually have very professional and friendly customer service.

I just opened a new attorney trust account at this Santander branch in Ewing, NJ. I did not have an…read moreappointment, but was still able to sit down with their Vice President and Branch Manager, John Webb, with ten minutes of walking in. I consider that a win. It seems that these administrative tasks are becoming more complicated and time consuming. We were together at his Covid screened desk for more than 30 minutes as he worked through all the computer screens required for starting the account. Federal regulations are concerned with the legitimacy of the business and the source of funds. So, it wasn't Me. Webb's fault that so much information was demanded. Too, we were fortunate that I already had other accounts with the bank, and he was able to go into his data base for background data, like my federal ID number. Of course, I trust their cyber security is strong and regularly updated to protect my important data from ha king eyes. The account is up and running today and ready for use. I updated my IOLTA registration with the state supreme court as required, and am good to go. Whatever issues there were with the old account seem not to have been transferred to the new one. That's a relief. I appreciate they way John Webb took care of my business.

Awesome experience! Far and beyond our expectations! Me and…read moremy wife went to open a new account and were promptly greeted by entire office staff upon entering. Elizabeth was extremely helpful and knowledgeable in the process of new account setup. Thank you, Elizabeth! Everything went smooth and really easy. It was the best banking experience we ever had. And we had many. Thank you so much! A+

I cannot believe in 2026 this bank is still not good. The atms are always "down" .... I just left…read moreone location where this happened at the drive thru atm, so I park to go inside and after swiping my debit card numerous times the door wouldn't unlock... ok no problem I drive to ANOTHER location and still couldn't swipe in to use the atm... TD bank it's been cool but a credit union is the ONLY way to go for now on.

I was contacted for an interview by Jennifer South. I was applying for a 20 hour position which was…read moreposted on LinkedIn. When speaking with her, she stated she needed someone for opening, closing and weekends, which now sounds as if she needs a MANAGER. My availability is not WEEKENDS (which was stated on application) I do not apply for positions with weekends, due to personal matters as of now. I also advised her that I was in walking distance of the company. She proceeded to say after "interview ".... "Well maybe when you get it figured out, you can give me a call back"......

Tried to withdraw money from my atm said insufficient funds ( which was incorrect) tried to use…read moredebit card would not take Called investors and was told computer problem asked if I came in could I withdraw they said no access to accounts Asked how long this has been going on said all day but we're trying to fix it This is completely unacceptable give their I T a 0 rating

Well, Investors Rt 33 never fails to fail. Once again, second time this month ATM out of order…read more What a pain in the a$$

Unfortunately, I got stuck with this CU when my mortgage was sold. Nothing but issues from day one…read more After the first year the sent me a escrow refund. Only to come back the next month and send me a letter stating my mortgage payment was going up because the escrow was now too low. I didn't get the letter. The auto payment wasnt enough. So, they hit me with a $100+ late fee. No calls not communication other than mailing me a letter. This year they mailed my Homeowners insurance (new policy) to the wrong address. So, my policy was never renewed. Two more months and I'll be done with them for good.

I've been a member of Trumark for several years (from birth to now and I am 27-years-old). I have…read morenever been more frustrated with a bank's fraud detection, investigation, and prevention program. 1.) ATM limits are set in stone. If the bank is open and someone is on the phone and you're in front of an ATM that has no limit, you can withdraw as much as you'd like. You can't change your limit by default. 2.) Credit card disputes have to be handled through phone. You wait 30 days for a fraud investigation to complete and you have to sign a document. Capital One and TD are 1-2 weeks at most and no signature required. Disputes can be done online. Card can be canceled through simpler user interface 3.) The fraud detection system calls me for predictable/normal charges. Occasionally it does call me for vacation reservations which is good. It did not call me when two charges were made around the same time in King of Prussia, PA and in Ohio while I was away...and my card number was being used fraudulently... If you're okay with archaic online interface and low interest rates and a lack of benefits that the major banks offer, then go with this bank. I know I am switching when all of my ducks are in a row. I'd be interested to see management's intent to change-- but it seems non-existent and they seem unaware. Thanks.