Jessica, John + the team are incredibly wonderful to work with. This is the place to go for a…read morecommitted staff, quality work, honesty + friendly service. What else could you ask for?

I decided to take a chance & bring my car to Hometown after someone recommended them to me because…read morethey are closer than the mechanic that I normally go to (he is great & I never have to spend a fortune with him). I had them look at my car because I've been hearing a loud cracking/creaking sound coming from the front. They look it over & told me it was my struts & shocks. I paid over $1,800 to get them replaced. When I picked my car up, it was still creaking; same sound. I let them know & they told me to come by & take a ride with one of the mechanics. He heard the noise clearly within the first 5 seconds of me driving it. I brought it back for them to look at & they told me that they "accidentally" put the wrong part in my car. They then replaced it with the correct part; great. When I picked my car up for the second time, the same loud cracking/creaking sound was happening. After I sent videos to them from my dash cam (which has the date & time on it) and from my phone of me pulling into my driveway (both in which you can clearly hear the LOUD creaks) I went to the shop and spoke with Jess. I told her that I was extremely upset and frustrated because I just paid almost 2k to get work done on my car that it didn't need. She was very sweet & we worked out a full refund. I will give them credit for that because the situation was handled very well. They knew that I would not be bringing my car back to them and had plans to go to my main mechanic to get it fixed. They told me "We really would love to know what the issue is with it. Please keep us updated when you find out. We are so so sorry about our mistake". Considering how well they handled the situation & how kind they were to me about it, I decided to give them another chance to listen to the sound & get the issue fixed. I dropped my car off for them to look at yesterday. While my car was getting looked at for the third time, I ask them for a quote for a battery replacement on my boyfriends car (the one I have been driving while mine is in the shop) because it won't start without being jumped. They sent me a quote. I accepted & they told me to bring it to them this morning at 8 AM to get it replaced. They texted me a couple hours later about my car, telling me that they heard noises coming from the back & a slight noise coming from the front & I would again need to drive with a mechanic so I could "mimic" the noise. They told me "We had 4 people drive your car & no one heard the creaking". Feeling very frustrated yet again because everyone that I drive with hears the noise and they were heard clearly in the videos, I called my main mechanic and told him about the issue. He immediately reassured me and mentioned a couple things that could be causing it, which Hometown never even thought to look at. I decided to text them back & thank them again for looking at my car, but told them that I would not be going through them to get this problem fixed. I asked them to leave the key in my car (I had my fob to unlock it) & I would be there after work to pick my car up & be back at 8 AM today with my boyfriends car to get the battery replaced as planned. They responded with "ok." When I went to pick my car up from their lot after work, my car was UNLOCKED WITH THE KEY INSIDE. That is extremely frustrating & upsetting especially with the amount of car break ins in Portland recently. Regardless, I still showed up this morning with my boyfriend's car to get the battery replaced because he needs it done. When I walked in the door, the owner looked shock. I told him that I was here to get the battery replaced. He said to me "I know what you're here for. I just didn't think you were going to show up" even though I told them I would be there in the morning. He then processed to tell me that he is not going to change the battery in my boyfriend's car because I was denying their services. He was extremely rude & basically accused me of trying to get free services from them. They were fine with giving me the refund & me bringing my car to a different mechanic to get the issue fixed at first, but since I brought my car back for a third time & ultimately decided not to have them work on it, they deny my boyfriend service just because I'm the one bringing his car in? They wasted my time by having me drive down this morning when they knew they had no intention of replacing the battery. I don't have any faith or trust in them to fix the actual issue with my car & was not going to give them any more of my money to fix something on my car that they think "might" be causing the noise. I do not recommend Hometown to anyone. Not only are their prices ridiculous, but the mechanics don't seem like they have any clue what they're doing. Stay away! The attached videos are from the night I picked my car up for the second time... after they put the correct part in my car. If they can't hear that noise when they drive it, they need to get their ears checked.

Went to have my omissions tested. Amazing service, clean waiting area and friendly staff. Would…read moreabsolutely recommend!

If you don't DIY, or want to be over charged,…read morePick Personal Auto Care. They're a AAA approved repair shop. I got a 24 month warranty And a 10% discount off the repair cost of my last service. That saved me hundreds, from the National chains, and thousands from the dealer. John Christopher

fair honest dependable and works seems to always be done right the first time. I have been using…read moreBob's Auto for 30 years

Bob is a great mechanic. Have been going to him for years! Honest and cares. A rear commodity!read more

Terrible customer service. Wanted mr to wait ONE HOUR to simply swap puy a disposable battery in my…read morekey fob. If they're that slow when it comes to service I wpild never trust them for anything truly difficult.

Was given an estimate for over $1000 for brakes. For such a price and an old car I asked if they…read morethought it was worth putting in so much money or if I should just buy a new one. They took my money. 2 days later my dash board was lit up. I asked them to check it out. They asked for another $180 to just look at the car. I brought it across the street and gave them $150 for the same diagnostics and they listened to me as a customer and driver. They told me not to put anymore money into the car. So here I am over 1300 down and in need of a new car. I feel incredibly stupid for trusting Portland automotive to listen to me as a customer. They clearly either don't know how to correctly assess a cars damage or they do know and take peoples money anyway. 1.) Hometown garage is cheaper 2.) Hometown garage actually listens to the customer. All together you get better service. Do not go to this automotive shop.

Saved nearly $200 on a job well done--over the dealership. Great value, great work!…read moreI would highly recommend this business.

Honest assessment of what was needed and what could wait with our brakes. Price for the work done…read moreseemed very reasonable.

I Always come here for my oil changes. Staff is friendly and service is fast. Look out for monthly…read morecoupons they send out to your linked email.

Used them for the first time for an oil change and brake inspection. Great service and friendly…read morestaff.

Oil change. Polite speedy and professional. Will be back…read more again. Reasonably priced as well

I have been doing business with this company for a few years…read morenow with my Jeep Grand Cherokee. A few weeks ago, my Jeep engine light started to flash on my way back from my son's basketball game. It got the point where my gas pedal was on the floor and I couldn't accelerate at all. I called Computer Tune and Lube and Dan, the owner, told me to drive it straight to their shop. So I did, and he said he'll have his team take a look and give me a call. Gave me a loaner (2010 Toyota corolla, that sounded worse than my Jeep). Told me not to drive it on Monday (day of the blizzard). With a quarter tank of gas and the way it sounded I just drove it home. Within a few hours I got a call from Dan. He explained that "fuel started to leak on my exhaust tank, which caused my catallactic converter, radiator, temp gauge, etc to not work properly and he'll have his guy start tonight if I give the okay. He told me it would be around $3,800 plus tax for everything. I felt EXTREMELY pressured. I told him to let me talk to my husband and I'll give you a call back. He said, "I'm leaving for the day, and so will my guy unless you give me the okay to go ahead. Otherwise, I can't get to working on your car for another week or so." So I did give the go ahead since I needed my Jeep fixed soon with 6 kids and activities and sports going on next week. Fast forward to last week, I picked up my car on Wednesday and paid in full the $4,267.28. The invoice was 2 pages long! Dan even said " you got a lot of life left in that Jeep. My brother pays over $1,300 for his new jeep, so no need to get a new car anytime soon" Well, yeah especially since I just put $4,000 into it. On Saturday, I drove my jeep on the highway it started to flash with the engine light again. Then my temperature gauge went all the way up to "H." And then it went right back down to "C." Thought it was a fluke so drove it home. On my street, I could barely accelerate and it started to smoke. After getting a second opinion, from another mechanic, they told me this is the shops fault. He said "you just paid to have your radiator replaced which is what cools your engine and prevents it from overheating. See if they can take a look at it free of charge since they caused it." On Monday, I went in person to talk to Dan and see if he could resolve this. He told me that it's my "fault I drove it. I would have to bring it back in the shop and he'd look at it and if it's on them, they would fix it otherwise I would pay for the tow and all other costs associated with it." I told him my jeep never overheated in the past and I just got my radiator fixed from your team and now my engine overheats. He says "it's an old car and has a lot of issues." I felt scammed and didn't trust him after that. I contacted the BBB and decided to write this review to warn others, especially women. His shop caused my jeep to overheat and now after $4,000+ of repairs I can't even drive it. It's NEVER overheated before and I just paid for all those parts to be replaced and then my car overheats and he won't even look at it free of charge? Women, moms, beware, this guy takes FULL ADVANTAGE.

I work next door and we buy all our diesel from frank hes a strait up funny old school mechanic and…read morelones his customers and his pumps are dull service at self service prices its a little tight but easy enough love that place