The showroom is all updated and beautiful and comfortable. The staff is very attentive and friendly very well managed place. This is my third lease. Next time I will definitely purchase. I feel totally comfortable here. read more

Manchester Mazda - Beautiful, clean modern space - Auto Repair Near Me - Manchester, Connecticut

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We've bought 3 new cars here and yes their service regularly. Every experience and touch point has been professional and meets or exceeds our expectations. Yesterday we brought a family member here who wanted to buy her car off lease. She had gone to a different Mazda dealer in CT first and wasn't happy with all the fees and processes they outlined. At Manchester Mazda we were created by Lisa F. (Sales mgr.) as soon as we entered and handed off to Kris who was amazing. The process was outlined and straight forward., No cost inspection performed by the dealership and financing options were laid out from different lenders at different rates and loan lengths. We had a thoughtful discussion, made our decision and scheduled the transaction. They were helpful, professional, knowledgeable and friendly. Also, facility is new, bright, welcoming and has an awesome coffee, water and snack station. We couldn't have asked for better service or outcome. This place rocks - tell your friends! read more

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Great experience, thanks so much! Smalls and D were great, going back soon! Thanks so much!

Our salesperson Dani was great, very informative and low pressure. She was a pleasure to work with and we highly recommend her if you're in the market for a Mazda! read more

Great service, great staff. Low key, no pressure. Pleasure bringing vehicle in for routine service, and test drove the new CX - 50. Handles great, overall good performance. Kudos to GM Brandon for running such a well-oiled dealership. read more

Do not recommend the service center here. I had been going for years, after purchasing my Mazda from them. Somewhere around 2021 the whole service center changed, most of the techs I was used to seeing were gone. I went for oil changes and regular service checks and never had a complaint, until now. Recently, I brought my car in for service, I mentioned my car would be used for a longer road trip and that I wanted to ensure it was safe to drive. They found and replaced a loose control arm, along with an oil change, tire rotation and alignment. Well, about 1,000 miles into the trip, the car starts wobbling severely. Brought it to an experienced mechanic, who found that 2-3 lug nuts on each tire were so loose that he didn't have to put an ounce of force into them for them to turn, one lug so lose it was ready to fall right off the thread. I am so disappointed with the service of this place to fail at such a basic task as tightening the lug nuts appropriately, that I will never return. I spoke to the management who seemed genuinely disinterested, though he said there were processes in place to prevent this from happening again. I don't know who got hired back there, but if they can't be trusted to do the most basic safety check on the vehicle, why would anyone entrust your service center with the care of their car's safety? They didn't offer a refund of my service or any token of retribution for their failure, just an unenthusiastic "we're sorry". Negligent and unacceptable on all levels here. Find a good, well trained, experienced mechanic, don't waste your money and potentially risk your life by going here. read more

I bought a used suv in 2019 in pretty good condition but by 2021 it needed a new battery. Had it towed to Mazda, battery was replaced with 3 year warranty. "New" battery died 4 months prior to expiration leaving me stranded. After having the battery replaced AGAIN I contacted Mazda. Brandon their manager refused to honor the warranty. I would not recommend having batteries or brakes installed there. read more

I brought my 2017 Mazda CX9 with 54,628 miles on a flatbed tow truck July 12, 2024, due a cracked cylinder head due to the coolant leak on/in engine and I should contact a local Mazda dealership because this was too big of a job for my mechanic. I called the service manager on July 15th, 2024, and he informed that he would hopefully take a look at the vehicle Wednesday July 17, 2024. Did not hear from service manager Chris Wright so I called Thursday July 18th, 2024, and spoke with Erin and she confirmed what my mechanic had diagnosed. Chris was awesome contacting Mazda corporate, and they are agreeing to pay for everything minus $250. Erin tells me do not know when we will get your car in the shop. I call on August 8, 2024; to check on status of vehicle and Erin tells me it's still in the parking lot and we have cars ahead of yours and I am short staffed and technicians on vacation. I ask Erin when my car does get in how long it takes to replace a cylinder head, she says I have no idea, and you'll must likely get your car back in October or November. Awful service. read more

Bought a certified pre-owned vehicle with 3,000 miles from them in December 2024 - essentially like new. "What a steal!" I thought to myself. 1 week later one of the tires was flat from "wear and tear damage". Strange, we've been living and driving in the same area for years, no flats. Bad luck I supposed. Have to wait a week for the tire to come into the dealership, because no dealership carries these tires for some reason. $350 later, we're back at it. Fewer than 2 months later: another flat. Different tire. No nail, no nothing. Just another "wear and tear" flat, unfixable. The GM says, "sorry, tires are never covered under any warranty". My point is, what kind of garbage tires do they put on these cars. Not their problem technically under the law, but common sense tells me that this is unfortunately a scam. Definitely will not be purchasing anymore cars from them (or perhaps Mazda in general). read more

Daniel is the man! Great service. The team was super fast and efficient. Everyone I talked to or saw who worked there was great. Would definitely recommend their service center to anyone driving a Mazda read more

If you are in the market to buy a car, this is where you want to go. First impression of the dealership itself is that it is a beautiful, clean yet stylish space. We called ahead to test drive a car and less than an hour later we were on a test drive. They are a no haggle dealership which really takes all the negative aspects out of car shopping. Everything was explained to us, they even showed us everything they did to the car before putting it up for sale. When it came time to complete the sale it was like talking to a friend, Bill Nolette makes the whole process painless. They even gave us a more than fair price for our Highlander with 243k miles on it and a blown head gasket. They went above and beyond and in the end we drove away in a 2017 Mazda CX-9 that we love. I mention Bill Nolette specifically but everyone there is great, friendly and helpful and they treat you like a valued customer. Thank you to everyone at Manchester Mazda, we hope to be driving our new car for a long time but we will be back again! read more

Manchester Mazda - 2017 Mazda CX-9 Touring - Auto Repair Near Me - Manchester, Connecticut

First and last time going here.... Called them up to see if my under warranty CX30 should have any steering wheel squeaking in the cold. They told me no. So I booked an appointment to come down. I sent them the video and I don't think it was ever shown to a tech. They said I might need to leave the car so we took 2 cars there. Instantly on arrival, my husbands tire started to spew air when he parked the car. I went inside to tell them that now we couldn't leave my car and that he needed his tire looked at. Which they did. They charged us $55 to patch the tire. What did my husband run over? A LICENSE PLATE SCREW!!! It came from thier lot, on a wasted trip down there. They didn't seem to care; so we paid the bill. That is the last time I'll be going there. I'll deal with someone who actually wants to talk to me about my concerns before I waste my time driving down there. read more

Just bought a CPO Mazda6 today from their dealership. The sales team was a true pleasure to work with. Al in particular helped me out in a pinch by driving me to and from the bank (took over an hour) to get a certified check (talk about the ultimate salesman!). While there was some confusion on some finance specifics, I would recommend these guys out of all the other dealerships (20+) we've been to over the past 2 weeks. read more

Recently purchased new from Mazda of Manchester. With all the consumer information available these days, new Mazdas basically sell themselves, the dealerships basically direct traffic, manage the transactions and negotiations. Having said that, Mazda of Manchester was extremely efficient and professional and I drove off feeling I had been treated extremely fairly, especially during the trade-in appraisal process, which can be very painful, as I learned at rival Mazda dealerships during my hunt. With dealer discounts and Mazda Loyalty rebates applied, the OTD price paid was thousands less than I had budgeted. Lisa and Kris were helpful and knowledgeable throughout and after the transaction, and were very flexible in working within my schedule and timeframes. Social-distancing protocols surely compromised the typical workflow in the dealership paperwork process, but everything was handled creatively and efficiently. I highly recommend doing business with these guys if you are in the market for a Mazda! read more

recently bought serp belt for old friend 10 year old cx5. mike parts manager was excellent and very helpful with questions and on phone just felt appropriate to recognize in todays no effort world thank you read more

I just walked into Manchester Mazda in tears after another car dealership did damage to my new Mazda and refused to pay for it. I was greeted immediately upon walking in, and Craig, the service advisor, assessed my car and suggested the parts to get to repair it with cost efficiency in mind. He took down all my info and made the process so smooth and fast. Everyone was so pleasant, and I will continue to go here for all my service needs. This place is amazing! Thank you again Craig!! read more

We are life long Mazda Owners And are just rmoving back to CT, so started to use these folks initially for service but also hope to use them in the future for our usual new Mazda changeover. Responsive: Had an issue in one of our maintenance visits and Justin quickly addressed it and resolved it. On our books, a dealership whose people are responsive on "small" issues is a good indication of a dealership's attention to customer service and a vote of confidence in deciding where to buy or get your Mazda serviced. We now have a lot of online car buying options where one might save $1 or 2, but buying one of our largest and most used products (our car) at a place that is responsive when you need them - Well, that's why we recommended them to our local family and friends. read more

I can't speak highly enough about this car dealership! They treat you with the utmost respect, and you never feel like you're getting manipulated. As a woman, it's so important to me that I don't feel belittled or made to feel stupid, particularly in male-dominated industry. I would highly recommend visiting them...plus Mazda's are amazing cars! read more

I like to bring my car into the dealer for anything more complex than fluids or suspension/brakes/exhaust. I've brought my Protege in a few times, and each time I've received prompt and professional service. I know a lot of people are wary of bringing their car in to the dealer for repairs because they're afraid it's going to be way more expensive, but honestly, their hourly labor charges are the same as other surrounding shops, and what they charge for parts is very fair. In addition to getting honest repairs (something I always worry about with other shops), they're also very fast. I called Monday morning for them to see my car to identify a coolant leak. I brought it in, and by noon they called me to tell me what repair needed to be done, and by 3:00 I had my car back, repaired. The technician took the time to tell me what they did and advised me to bring my car back if I had any concerns. I'm fortunate to have this place in town, and they also have a courtesy shuttle so you can go home while they repair your car. read more

This business is great! Worthy of 4.5 stars :) Though I bought my Mazda from a dealer in NY, it is just too far for me to drive all the way from Storrs to have my car maintained regularly.After some research online and some friends' recommendations, I have finally decided to have my car maintained over here (since some time over a year ago). The service has been great. The manager is polite, patient, and efficient. When I requested more information on the items I am interested, they don't seem bothered to print and show me all the options (tires, parts, internal item replacements etc); one time I have even requested a printed versions of 3-4 quotes for a further consideration at home, no rush from their business at all. They also provide a free checkup for your mazda after a regular oil change, couldn't get much better if one wants quality service. I have also had friends/ accompanied friends to get vehicles from this place. I get to know one of their salesman, Jay; nice guy, talkative and helpful. One of my friends had spent almost 2 months searching, filtering and negotiating with this dealership until he finally decides to get a used Mazda3 over here, great atmosphere with little pressure. It seems like this place have much concern for your interest instead of just pushing to get business done. (Unlike the Honda dealership in the same area, yuck!) Half a star off for having the sales department and service department disjointed at times (slows the process somewhat sometimes), but not a huge concern in my opinion. read more

The reviews are what brought me to Mazda of Manchester, even though I have another Mazda dealership in my hometown. If you want to work with an honest, fair, customer-oriented dealership in buying your next car, I can't recommend Mazda of Manchester more. I worked with Brandon Hansen (on a recommendation from a friend) on purchasing a new 2015 Mazda Mazda6, and he was great. While test driving, he walked me through the many features of the car, including many features I didn't even know cars were capable of. He thoroughly explained all the features, accessories, technology that come with the car, and was very knowledgeable about all aspects of the car, on top of being very pleasant to deal with. We were offered a fair value on my trade in, and without even asking, Brandon came back to let us know he had found another $500 credit we could use towards the purchase of the new vehicle. What other dealership looks for more money for you?? We worked with Mark to finance the car, and he walked us through every step and every form we were signing, so we knew what we were getting into, and made everything very easy for us. The sales consultants would not be able to do what they do if it wasn't for the sales philosophy of the owner as well as the management of the dealership. The customer-oriented focus is evident through all aspects of the dealership, as well as the focus on hospitality while you are their guest at the dealership. I highly recommend Mazda of Manchester, as well as Brandon Hansen, for anyone looking to purchase a new vehicle. read more

It was time to seriously car shop so I stopped into various local dealerships to check what was available in my price range. Mazda of Manchester was my third stop. I really liked the look of the newer Mazda3 and Mazda6. When I did a bit of research, I found that they were well within my price range. Called and dropped in at Mazda of Manchester and got paired up with sales person Kate Mikaley (sp?). Kate was a breath of fresh air after the high pressure tactics at two other dealerships in Hartford. I felt immediately comfortable with Kate, there were no high-pressure mind-game shenanigans from her or the other sales managers. We sat down, she asked me questions about what I was looking for, I told her my price range, and that I had never driven a Mazda before so I wanted to see what that was all about. We took a walk on the lot and pinpointed a few of the cars that I liked in my price range and Kate showed me a lot of the features. She knows her stuff, pinpointing safety features of the car, the space of the trunk, the mpg, etc. I want something sporty but she knew from our talk that safety came first for me. We took a Mazda3 out for test drive and then a Mazda6. I liked the handling of the Mazda6 better. After the test drives, we sat back down and I told her that I was still in the initial stages of looking and she gave me her business card. I also was introduced to the sales manager and another sales associate who was also French Canadian. They were all very friendly. You felt like a family member there, not an opponent where they want to wrestle the most amount of money out of your wallet. Even though I ended up buying from my brother's best friend who gave me a killer price on a car that I couldn't pass up, my experience at Mazda of Manchester was so out of the ordinary that I just had to post this review. I was also pleasantly surprised that all the sales staff I met at this dealership were so not your stereotypical sales team. It was relaxed, it was collaborative, and it was most of all FUN. Who doesn't want to have FUN when car shopping, right? I cannot recommend this place or Kate highly enough. She was a customer at Mazda of Manchester before she came to work there. She's the real deal: purchases the very product that she now sells. I wish her all the best. You couldn't ask for a better salesperson to work with on finding a Mazda. Not only is she very professional, she is one of the most likable people I've met during my car shopping experience. read more

Originally scheduled an appointment, then we had the awful storm that knocked power out for a week.. got a call asking to reschedule, which I was happy that I didn't have to track anyone down. Walk in for my rescheduled appointment, had an oil change and tire rotation done in 45 minutes. Super friendly staff, great service.. loved it here! read more

First time I can truly say I had a pleasant experience buying a car. My sales lady Dyanella was very knowledgeable and not in any way pushy and wonderful to deal with. When I decided to purchase my 2021 CX-5 it was her day off and Brandon filled in and he was just as nice. The ball was never dropped. My purchase went smooth without any issues. When I sat down with Bill to go over the paperwork he didn't try the hard sell of accessories and extended warranties like other dealerships which I truly appreciated. I can definitely see myself purchasing another vehicle from Manchester Mazda in the future. They were a pleasure to do business with. read more

My boyfriend and I went to Mazda of Manchester a few days ago looking for a new car, and Ron was beyond helpful. He showed us the car, he's very knowledgeable of its specifics. Him and Lisa, the sales manager, offered us a great deal on a CX-5, and one of the things we loved the most about this whole experience is that they are very personable and not pushy at all, contrary to most dealerships. I'd definitely recommend these guys, and we'll come back in the future. read more

We bought a CX-5 and a Mazda 3 from them. Both times the sale was no pressure and they didn't harass us with phone calls. Kris Reindel in sales knows the cars in and out and is extremely knowledgeable with all the features and benefits over the competitors. Lisa Friedrich also was a big help and dealt with any issues I had. If you are in the market for a car or suv I strongly suggest you give the Mazdas a try. We compared the competition from Nissan, Toyota, Hyundai, Ford, Kia, and Subaru. The Mazda blows them away in terms of price, value, features and feel. Combine the cars with a great dealership and it's a win/win for any car buyer! read more

I turned in my first leased vehicle in December and was nervous I would get hit with fees or the dealership would roll them into a new lease. But that was not the case here! Ann, Ron and Mark made it so easy to turn my car in and get into a new lease with zero down and the same payment! (My last lease I had to put a ton of money down) I would highly recommend this dealership. Everybody there, including the service dept, was very friendly. read more

Just purchased a new Mazda from them and the entire process was professional No high pressure at all. They are convenient and just the right size for my needs. read more

We drove up to Manchester to look at a Mazda3 because we hadn't been satisfied with our experience at another dealership. Brandon got us in quickly, answered all of our questions, and worked with Lisa to come up with financing that worked for us. Everyone we dealt with there was very professional and friendly (Lisa was also great and guided us through all the paperwork expeditiously). We also had the chance to chat with another customer who had bought a car there previously and was in for her free car wash. She had nothing but great things to say about both the dealership and the car. I should also add, I LOVE this car! read more

I wish I could give these guys 900 stars, bar none some of the best service I've ever received at an auto repair center. To set the stage I'll let you know that I was in Manchester for a cyclocross race, I live in Providence so it was a bit of a drive. After racing I was sweaty and covered in mud, dirt, and blood and so ready to get on the road to get home and take a much deserved shower. The minute I got on the highway after leaving MCC my car starts preforming poorly, I get off at the next exit and luckily there was a repair shop right at the base, Carter's Chevrolet. The man working the counter was very kind especially considering I looked a hot mess. After explain my situation he told me he wouldn't be able to help me but their sister store Mazda of Manchester could. He looked up the triple A number so I could have my Miata towed (I didn't have my card on my person) to MoM as well as calling ahead and assuring me that they could squeeze me in. When I arrived at the Mazda dealership the mechanic was very friendly and gave his full attention when I explained the problem. The man inside working the counter (Service Manager?) was extremely cordial and ever so accommodating considering they were going to close in about half and hour or so. While they were not able to fix my car that day they later gave a diagnosis at a superb price so I could know what I was dealing with and get back on the road. I wish I had gotten the service manager's name as he was so warm and helpful. Being a women going into a shop can be intimidating or wrought with attitude problems and misogyny, I can assure you that will never happen at Mazda of Manchester, It was exactly the kind of service you dream about. If I ever move to the area rest assure I'll never take my car anywhere else. read more

Went in for a minor recall repair, the man at the service desk was very nice and courteous, wish I got his name. They have a nice waiting area if you have to wait for any repairs, they have a tv, coffee machine, and vending machines. read more

I bought my cx9 here and they were great through the buying process and I got a great deal but I always go to get my oil changes or service done here as well and was told my car would always get a free car wash. It hasn't happened the last 4 times I've been there. Definitely not liking the service. Disappointed last time I went in for a recall and hoped to see a washed vehicle and again it didn't happen. read more

I've had nightmare experiences with car dealerships in the past--dishonest salesman, bad service, misleading info--really just looking for the sale. So of course I went into this dealership like a complete skeptic when looking for a CX-5. Let me be clear: That was NOT the case with Mazda of Manchester. It was one of the smoothest car-buying experiences I've had. Shout out to Mike in internet sales who worked with me very fairly on pricing. Very responsive and helpful. Then, ask for Ron Sloan when you go. He's knowledgeable, friendly and easy to work with. He showed me the ins and outs of the CX-5, answered all of my questions clearly, and took us on the best test drive yet! It wasn't one of those where you just get on the highway for 2 seconds. It was more like a 20-25 minute adventure of neighborhood streets, to highway, to hills and windy roads. He really gave us the full experience. I also had a unique situation where I had to wait for the title of the car. Plus, I was going to be out of the country during that time period too. Well, Ron and the whole team worked with me with no problem. They provided a loaner car to me until the title came in--no rush to give the car back; it's mine to use until it comes. Once the title came, I easily returned the loaner car and finally pick up my certified pre-owned CX-5 with no major obstacles. If you're in the market for a Mazda, go here. Ask for Ron. You will not regret the experience! read more

Such a great car buying experience! I walked in the door prepared to be on the defense but there was absolutely no need. Everyone there made everything so easy and actually enjoyable. They tracked down the only model left in the Northeast that matched what I wanted and gave me an incredibly fair price for both the new purchase and amount for my trade-in. Throughout the process I worked with Dave, Bob, Brandon, Lisa, and Ann and they were a fantastic team. They even have my die-hard-Honda-fan husband now considering a Mazda from their great customer service. I highly, highly recommend them! read more

Easiest and most pleasant car buying experience I've ever had! Craig F. (internet sales) was a great salesman, very professional and extremely knowledgeable. Mike the finance manager was also a pleasure to work with. Will most definitely return there for my next purchase! read more

My fiance and I had a fantastic experience buying our new car at Mazda of Manchester. We got a used car that looks and feels new! It was exactly as described, and everyone was super-friendly and low-pressure. We had some special circumstances and they were very accommodating with what we needed. I have been in a lot of car dealerships and every time that another dealer would have tried to take advantage of the situation, these guys did the right thing. Go to Mazda of Manchester and ask for Bettina. While you are there also say hi to Patrick the manager (if he doesn't greet you first). They will give it to you straight, and give you fair deal. read more

Another great car buying experience. MoM is two for two! Helped a friend find a 2015 Elantra GT. Again they offered significantly more ($1700 more) for my trade after visiting Carmax. His monthly payment goal was realized at MofM with little effort. In a year or two we will be looking for a sedan, and MoM will be our first stop to look at purchasing a used Mazda6. read more

Just picked up my new red CX 3 this week from Mazda of Manchester. I am thrilled with my new car but equally thrilled about the sales and customer service of this dealer. Ron Sloan is a down to earth salesman with great knowledge and cares a lot about the customer's experience. No pushy sales tactics at this dealer. I received personal attention from Ron and Sales Manager, Brandon Hansen, and had excellent interaction with Finance Manager, Mark Smith. Overall, I left the dealer knowing I had a great car and will keep going back for service as needed. It was probably the easiest and most positive car buying experience I have ever had! Keep up the good work!! read more

This is my 3rd purchase from the Carter Dealerships. My 1st two being from Chevy and this being from Mazda. Everyone there was very very helpful and knowledgeable. Brandon was our salesman and answered every question that my wife and I had. Jim the sales manager and Lisa another sales person we also very helpful and accommodating. Susan in finance was able to get our payment where we wanted to be. We even spoke with Steve Carter. I am ready to return and purchase another CX-5. read more

I literally could not possibly have been happier with my experience this past week! It's been really hard and stressful car shopping until the second I walked in to MOM. Friendly, speedy staff. Non pushy sales men. Extremely accommodating. Great pricing. No stress buying all around!! Everything was perfect, special thanks to Mark, Ron and Rachel who were awesome from start to finish!! I would recommend everyone check this dealership out first thing when you are looking to purchase! One thing I have to edit....so while everyone that works there is extremely nice and pleasant..I've had some issues. Within the first month of me having my car it was in their shop 4, maybe 5 times to have various repairs, the rotors twice, the brakes, the water pump went bad, the thermostat broke and the coolant tank had a large leak that would cause my car to go into limp mode and strand me places. So I had to pay over 150$ each time for two tows to their shop, mere weeks after buying the car. Then they 'fixed' all the problems which was great but the issue is it seems like they used shotty/cheap parts to fix things. I'm guessing they get the rotors they use on eBay because they are absolute junk, and I'm doing mine this weekend for the third time since thanksgiving, but this time I'm doing them myself with GOOD parts lol. (It's not the way I'm driving lol I've had other mechanics including another well known dealer look at the car and they said the parts are crap) so yes, they made it right and fixed Most of the problems but not really up to standard. I don't think it's the techs, I'm sure their hands are tied by management when it comes to quality of parts. (They told me that these were bmw oem parts, some are for sure not) now I have had the car about three months, not even, and the transmission is slipping and acting up. It's now going to the bmw dealer for a transmission service on Friday. (This is going to cost me upwards of $1000) Just a warning to maybe have a used car you may be considering here, checked out by a private mechanic before purchase. They had told me that my car belonged to the owner of the dealerships family....I would have expected it to be in better shape I guess if that was the case. They claim to have a 128 point inspection but missed all these issues, that worries me. Long story short, they fixed most the issues but poorly in my humble opinion BUT everyone there was really lovely and pleasant while they were doing it, so that's something lol read more