First, I don't enjoy giving poor reviews. This business was recommended to my by a friend. The…read morefirst time I attempted to engage them they were of no help at all. As I trusted the referral I gave them another chance years later. This time they made an appointment with me and my wife to refine our options for our 25th anniversary trip to japan. We showed up early for our online consultation. They never showed up. I see other reviews promoting the ease of getting a JR pass through IACE. Anyone with a smart phone can get that sorted in minutes, here or when you get to Japan. I do not recommend IACE. You might get lucky or you might get treated like we did.

Website is not updated. They no longer offer office visits. Help is not 24hrs. Online chat doesn't…read morework/is deactivated. I had to call twice before I got an agent. You'll have to pay for shipping with FedEx $35 or USPS $10.

I would give this place a flat zero if I could. These people don't even know what "email" means…read more If you don't want to be audited by the IRS or the state, please don't use their services.

I was referred to this place and I called multiple times to make an appointment and as soon as I…read morestarted speaking, they hung up on me. This happened more than once. I thought I'd give them a chance since it was just a minor language barrier. I can understand some Spanish but can't hold a conversation. But I guess they just didn't want to deal with me? Kinda rude.

The center offers a wide variety of services, and the staff are highly knowledgeable. They work…read morewell together, take the time to research, and genuinely care for their customers. On numerous occasions, I have seen them go above and beyond what is normally expected by taking extra steps to serve and support their clients. They are also kind, courteous, and very pleasant to work with. I highly recommend this place. H. Noralahi, MD

The fee is based on where the passengers are seated; not per passenger. So those seated in the…read moreforward area pay more than those towards the end of the bus.

Great experience! Joey was very knowledgable and answered all my questions very timely. I had a…read morelot of questions and was in need of expedited Visa service. Everything went smooth and I couldn't be happier with the professional results. The portal is straight forward and very user friendly. Thanks again Joey for all of your assistance.

My passport expires in March. Peninsula Visa & Passport made the application process easy-peasy…read more They entered much of the information required off my current passport, then sat me down at a PC to fill in the remaining information. I was done in approximately fifteen minutes. When the passport is created I can pick it up at their office. I asked for a ten day turn around, but they offer faster processing, but faster passport creation comes with a fee.

Excellent service! They were so helpful in getting my tourist visa sorted out. Well worth the fee…read moreto not have to worry.

Mr Liang and Silvia provided good service and delivered Visa on time. Highly recommend.read more

Planetario was a life saver for my last minute trip to Costa Rica! Planning a trip to a different…read morecountry, especially rushed, can be overwhelming. But I'm happy I found them since they made booking and planning so easy for me. Definitely recommend their travel services!!

From the owner: Planetario Travel and Tours, Inc. has been serving clients in the Bay Area for over 22 years. We…read moreare happy to help you with your family, business, and leisure travel needs. Booking your travel plans with us is quick and easy with our specially trained travel agents who put you first. It is our pleasure to be able to help you over the phone or in person! Hablamos Español.

Travel agent Jan Morris, of Direct Travel formerly Peak Travel, has been our travel agent for many…read moreyears. She is amazing! She is extremely knowledgeable about hotels, airline connections, transportation, and everything you need to have an awesome flawless trip. Her personal attention to detail is unbelievable. Last mont while staying in Disneyland our son wanted to join us. I called Jan and if she could make transportation and other reservations happen on the spur of the moment (only two hours notice). Jan's words were, "of course I can make this happen. And I love doing things like this for my clients." Amazing! American Airlines messed up some recent flight reservations. Jan is so dedicated she spent hours on the phone with American Airlines and worked diligently until everything got straightened out. We have friends who don't use a travel agent for their travels. All I can say to that is, don't leave home unless you have your trip booked by Jan Morris. She always has your back. You can't go wrong no matter how big or small your travels are if you have Jan taking care of you.

Word to the wise: I'm pretty sure the other review for Peak Travel on Yelp is from our travel…read moreagent, Erin Morse. First of all (read: before I begin with the bad part of this review), Erin was super helpful and friendly. She obviously was really familiar with Asia and her enthusiasm was infectious. When I initially called interested in visiting Europe in August, she suggested Asia instead because Europe is much more expensive that month (and partially closed down). It was an idea that sorta made sense... for Thailand anyway. Thailand is always hot so there's no good time to visit. Japan, on the other hand ended up being was just as hot and humid since we ended up visiting the worst month of the year. We'd never used a travel agent before and thought people used them to save money on travelling. We were very misinformed. We figured that we spend about $2000 more on our honeymoon than we needed to - mostly on hotel rooms. I thought Thailand in particular would be a cheap country to visit but it wasn't with Peak Travel. We would find cheap (but really good quality) hotels on asiarooms.com but our agent said she felt like she couldn't trust the site as much as going through the hotel directly. (I assume it was actually because Peak wouldn't receive a cut from the hotel.) Our agent suggested many tours and we didn't know better that we could have been just as happy or happier exploring on our own. The tours on the Japan portion of our trip were good. The Thailand part of our trip was a disappointment tour-wise. The Siam Nirarit dinner and dancing show was a snore (an expensive snore, too). We felt like the tour to the Golden Palace and Emerald Buddha were unneeded since it would have been easy to explore this complex on our own. Also, the tour conveniently dropped us off at a gem store (the big scam in Bangkok we were to find out since every tuk tuk driver wanted to take us to these, too) in order for us to catch a shuttle back to our hotel. Anyway, the gem store involvement made the tour group seem shady. Also, they arrived 45 minutes late for our tour and claimed they'd called ahead to tell us - then IN FRONT OF US we saw them quietly call the hotel to leave us a message to say they'd be late. Erin did recommend Ko Samui, and that ended up being our favorite part of the trip. However, I really can't recommend the Ko Samui monkey show that Erin had been to that must have changed a lot since she'd seen it. Basically it was the world's worst animal show (for $9/person, too!) where the trained monkeys only did their tricks half the time and the other half involved the monkeys selling candy to visitors for money. Might I mention that the monkeys failed at doing their tricks about half the time, too, and chose to defecate on the stage instead. Since their tricks involved pretending to play a guitar and standing on the heads of visitors I really can't blame them. The good thing about going through an agent is that ours coordinated everything. Travelling from Tokyo to Mt. Fuji and Hakone and then via bullet train to Kyoto might have been a little complicated for us to plan. I guess Peak Travel did a good job. I just would never use them again. I definitely recommend forming your own itinerary using tripadvisor and discount hotel room websites like asiarooms.com and skipping the travel agent.

What a great travel agent. I have used many agents in the past and Debbie is now my go to agent for…read moreall my travel needs. She planned our trip overseas and did a fabulous job. She was so professional, fast, informative, gave us options on price, ways to do things, places to go. She knows so much about so many places, can really help you make your trip amazing. No suggestions on how to make it better. It was perfect. Thank you so much for taking the stress and the unknowns out of our trip. Can't wait to plan my next trip with you.

Debbie recently helped us with a trip to Scotland and England. She got us the airline tickets, the…read moreaccommodations, train tickets, rental car, and a one day tour we had requested in Edinburgh. This trip had a lot of moving parts - many opportunities for something to go wrong! - but everything went perfectly. She even got us non-stop flights from San Jose to London at times that minimized any jet lag. When one of the places we stayed incorrectly charged us for a room that had been pre-paid, she had it resolved in less than 24 hours. Debbie took a lot of the stress out of vacation planning - we will DEFINITELY use her help the next time we travel.

My wife and I just got back from a magnificent trip to see the Creation Museum and the Ark…read moreEncounter near Cincinnati. These places are well worth seeing in and of themselves. The trip was delightful, with comfortable but not pricey lodging near numerous restaurants we enjoyed. Our tour bus driver was excellent, as were the various docents at all the extra places we would not have thought to visit. There was an interesting tour of Cincinnati and a lovely river boat lunch cruise. All the connections were well timed and the whole thing went off without a hitch. This was our third trip with this agency and all of our experiences with them were equally splendid.

Traveled with these folks to the Holy Land in Feb. 2010…read more The shock of the trip was that they provide a JEWISH (non-believer) guide to take you through the Holy Land. Oh my gosh. This trip was not nearly as rich as it could have been with a Christian guide, and the agency doesn't tell you in advance that your guide is Jewish. Sigh!