Driven Auto Never go…read moreto driven auto, they are scheisters and ruin your good credit score. I was approved by Chase for a car loan, it was approved ,so I go to DRIVEN AUTO... wrong thing to do!!! They claim chase never approved me, so they ran my credit w/o asking 4x , I ask why they did that & they claimed they needed to because it was required because loan wasn't approved and they went to other banks before asking me. THEY NEVER GOT MY APPROVAL TO DO THAT!!! I go to Chase bank, they say and sent email the loan was approved and they shouldn't have done what they did. Now my score is 600 down from 700.

TLDR: Steve and Driven Auto of Waukegan literally handed my car keys to thieves and did everything…read morein their power to avoid recouping my money for nearly a month. Unless you have time and money (and potentially a car) to burn, and enjoy being dead-center in a complete asshat circus, stay far away. This is a long story, but one that I think says a lot about this business and the people that work there. If you're a careful consumer, or even if you're a normal person that doesn't want your car stolen and your money held hostage, I'd encourage you to stick around. On September 28, I contacted Driven Auto of Waukegan, IL regarding a 2008 Subaru Outback XT they had for sale. I live in the Pacific Northwest, so of course I was planning to arrange for shipping. During our initial conversations, the General Manager, Steve, expressed interest in taking for trade-in my vehicle at the time, a 2022 Mercedes AMG GLA 35. We agreed that I would ship the Mercedes, and once received, Driven Auto would ship the Outback to me. I would also be owed cash to make up the difference between the value of the Mercedes (accounting for the remainder of the loan) and the Outback. We signed paperwork reflecting this agreement on October 2. On October 11, I was informed by Steve via text that the Mercedes had arrived. Because I was out of town at the time, Steve and I agreed to have the Outback shipped on October 16 so that I would be home to receive it upon arrival. This is where the nightmare began. Steve became difficult to reach immediately. He did not provide any tracking information for the Outback, and the phone number I was provided was clearly non-operational. I had zero way to contact the transport company, let alone any sort of way to track the vehicle. I spent two days scouring the internet for some means of contact, and I finally received a call back from the owner of the transport company with disturbing news. The transport company's system had been breached by hackers, and the owner's identity stolen. With this information, the hackers were able to see the nature and locations of the vehicles the company was scheduled to pick up, which led them to the Outback at Driven Auto. These car thieves walked into the dealership, they presented ZERO VERIFICATION they were with the actual transport company, and Steve handed them the keys to the Outback. They loaded the Outback on a truck, and it has not been seen since. Steve waffled between telling me that they "looked official" because they had a vehicle hauler trailer, to the driver "seeming suspicious" because he hurried Steve to give him the keys to the Outback. Steve even accused me of pressuring him to deliver the vehicle quickly, and that I contributed to the theft. Essentially, every explanation other than owning responsibility for LITERALLY HANDING MY CAR KEYS TO A THIEF. In my conversation with the actual owner of the transport company, he relayed to me that these thieves had tried this grift at other dealerships only to be found out when the dealership called the transport company to verify the identity of the driver when they arrived. Obviously Steve did not do this. His negligence and/or ineptitude directly contributed to the theft of a car owed to a customer. At this point, I wish I could say that he handed me the money he owed and we went our separate ways, but we were just getting started. In the initial aftermath of the theft, Steve reassured me that he was confident that there was some miscommunication, and that the Outback was on a truck somewhere on its way to me. He wanted to stall talks about recouping my money because he believed the car would still arrive. Days went by. Steve continued to duck my calls, only responding when I called the dealership directly, never answering the cell phone he provided the number for. After a week of chasing Steve and trying to speak with other managers that I thought might have an ounce more integrity (stay away from Hector, as well), I finally got Steve on the phone. I told him I needed my money now, and he absolutely unloaded on me. He yelled at me about HIS stress, and running HIS business, not a single time acknowledging owing me $18k and leaving me stranded without transportation, unable to properly care for my family. The call ended by him telling me he would put a check in the mail that day (October 23) and hanging up on me. You can probably guess that that check was never mailed. On October 24 Steve and I connected again via phone and agreed to terms by which they would recoup my money. About thirty minutes later I received the agreement in writing via email with COMPLETELY DIFFERENT TERMS. He extended the date by which they agreed to return my money and neglected to include anything regarding paying off the remainder of the Mercedes loan, among other major oversights. I consulted with legal professionals, revised the terms, and sent them to Steve. He agreed to them, including a deadline of October 30 to fin

There is nothing that warrants a good rating. The vehicle descriptions are very misleading and…read moreinaccurate. When you're selling a classic "restored" car, it should not look like a 50 year old vehicle. Gauges not working, turn signals not working, no information on the engine, suspension from the 70s, and there's was more wrong. This place may be ok for newer vehicles. However, if you're looking for a classic vehicle, look somewhere else. UPDATE: Since the reply to my original post wants to try to discredit my concerns, I guess now I'll justify a little more. First, the add no longer says "No expense was spared". Also, now states "older restoration". Looking at the pictures, from the same add mind you, is it 1 of 134 or 1 of 324? A list, or explanation of what was "restored" may help. As far as driving the car. The reply was 100% correct. No restore is perfect. Therefore, even if the body needs some work, you still drive the car. You don't know if gauges work, how the suspension feels, or if there are any wobbles or noises without driving. If it runs excellent, and everything works as it should, you then decide if the investment is worth the money needed to get it to where it needs to be. I'm not going to continue justifying my review. Please, go see the car. I can send you the original add for the car to compare. A more professional response would have been something like. "I'm sorry the vehicle didn't meet your expectations. We pride ourselves in depicting our vehicles in a true, straightforward manner. We will review the add and make any needed changes. Thank you for bringing this to our attention. We look forward to doing business with you in the future."

Just purchased my second car from Brian and the guys at Jack-son…read more The Honda dealers used car prices were too high but Jack-son got me what I wanted at a good price. Thanks again for all your help!

We walked into Carlux a week or so ago, had been there about 15-20 min. and had the feeling…read moresomething was missing. My daughter and I had seen a car on the website wondered about it and wanted to take it for a test drive. But didn't want to go through usual dealership mess. We decided to brave it anyway and come in. That's something that was missing was 'pressure, pressure, pressure' There absolutely was none. Rudy and Don were great. They allowed us to test drive the vehicle, provided the car Carfax, take it to my mechanic for approval, and fixed the items that needed attenton. Don then gave us a good discount on the orginal quoted price. When was last time that happened to you? You say 'never'. I understand. You gotta check these guys out. They are goo (excellent). Very Very fair.

Rudy is the friendliest salesman. Very professional, make sure to ask for him when you go in! He…read morewill make sure to help you with any questions & will help you drive out with the car you want the same day. Made everything go very smooth! 10/10

The best cars at the best prices. Visit, you won't regret it.read more

From the owner: Best prices in Waukegan IL Family Owned Buisness Se hablo…read moreespañol Used Car Dealership

If I could give them a ZERO I would. All they sell is JUNK. Don't waste your money. I bought a car…read more1 year ago paid $2700.00 paid for $1348.00 repairs then the engine blew up. Now 1 year later they want to sue me when they came and took the car back. They also go by Anything with Wheels.

Howard at A & S does the best by us every time. I bought a great Honda Accord there. And now my son…read morejust bought his first car here. A really nice Nissan at a very affordable price. We know we'll be going back next time we need another car. Thanks, Howard!

We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

Just a tip but…read more.. Having a popcorn machine in your lobby? A good idea! A way to someone's heart (for car buying) is good customer service and yes, food; especially if they're mixed all together. Originally we were just looking at cars, and we walked out of there with our first car together. The popcorn helped. Thanks for looking out for the customers, either as a way to stay and buy something or whatever...it worked! Oh yeah, the proactive customer service, too.

Lady at the front desk was nice.. other then that the place was pretty dirty and gross. Was…read moreinterested in getting a car and had set up an appointment with them to take to my mechanic. When I got their the car wasn't their... they said a mechanic had taken it to go get fixed... I waited another 20 min late to go to my mechanic... when I got into the car the AC would not turn off and the whole front panel wouldn't work... as I was driving it to my mechanic I could feel a few issues.. after talking to my mechanic it had two leaks, broken driver door, needed new ball joints, roaders, , new tire,seat fixed... the issues went on. Always go get you car checked before purchasing. Especially from here.

My husband and I have been doing business with Washington auto for 2 years now. We have had…read morenothing but great experiences. The owner is a straight up businessman and everyone in the office is very friendly with their customers. From 2 vehicle purchases, repairs, rentals and financing we have been very pleased with our service.