We all know that car shopping is awful. But honestly, these dealerships can make it a bit better. Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business.... read more

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever encountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere. read more

Smooth transition. Marco and Julie were efficient, well trained, and personable. Ron was a good salesman and TO-Ed when he needed to do so. Thank You, Carwise Penny Lans Wulbert read more

How this place has low reviews is beyond me because THEY ARE ABSOLUTELY AMAZING....Hans down, the BEST EXPERIENCE anyone could ever have...PATTY C is who you want to see along with MICHELLE who is always smiling and makes you the BEST COFFEE ever and LENNY who is the make it or break it guy and will most definitely work with you. PATTY C will make sure that you have a RELIABLE, SAFE and AFFORDABLE car before you drive off the lot. I absolutely LOVE my car and couldn't be happier with the whole experience from start to finish read more

I picked a 2017 Range Rover. Grace was very professional and welcoming, asked informative questions, and was super engaging. She answered all my questions quickly and thoroughly read more

The worst place to buy a car! They just want your money and are not willing too go above and beyond for there buyers. Would never buy from them again nor will i recommend you come and buy a single car from them. read more

Worst place ever! No explaining, no knowledge about the cars they are selling. The lady told me my car had remote start and it did not. Bad bad bad. Please go somewhere else save time and money. I wish I could give them -10 read more

I wish I could rate this dealership a -10! I call and tried to get the out the door price confirmed but they gave be directly to this finance dept that might have graduated 8th grade if lucky. Too bad as they have attractive autos but that price goes up real soon. My contact with sales has been ok until they senf you the finance dept. Running someone's credit over 10 tens is very deceptive and illegal without permissions. AVOID read more

purchased a car in august 2024..they gave me 17 hard inquiries. today, February 20th, for no reason in the world, the ran my credit report and i received another hard inquiry. THATS 18 HARD INQUIRES. when you call you get the run around and they ALWAYS say they will call you back and NEVER DO! very unpleased and upset with this business. why would you run my credit FOR NO REASON????? read more

liked the 2015 Ram. Erika was friendly, polite, and professional, and she responded quickly. It was a good experience, and I would recommend working with her. read more

Elite Motors - 2015 4WD Ram - Car Dealers Near Me - Waukegan, Illinois

I bought a 2019 Ford Explorer from here. John was great. Very accommodating and personable. Highly recommend. read more

Elite Motors - I bought a 2019 explorer from here and John was great. Very accommodating and very personable. Highly recommend. - Car Dealers Near Me - Waukegan, Illinois

We went to the dealership. Never got the car we wanted and left. While my car was parked they put an AirTag on my personal car which gave me a notification. Thank God I wasn't home coz my car was going to be stolen. DO NOT GO THERE !!! read more

Elite Motors - AirTag tracer they put. - Car Dealers Near Me - Waukegan, Illinois

I came to elite motors with a Capital One pre-certification letter for 75K and told them not to run my credit for financing as I had my own. Not only did they run it, THEY RAN IT 7 times with substandard financing companies and then lied about it. read more

By far the worst car experience I've ever been through between the bad management and poor employees. They sold me a car that had title issues knowing it had title issues to proceed with giving the title to the state. I know have a flagged title with a car that I can't get rid of because of their poor mistakes. Don't ever ever go here read more

Quentin helped me out was in and out of there very thankful. would definetly recommend coming here

Leron was great to work with! Very nice and professional! Thank you for the help and I got a great jeep!

I bought a truck from this place a couple of weeks ago. The salesman was really good, but the finance guy sucked. If for any reason you buy a vehicle from this crooked outfit, make sure you read your contract over. I told the salesman the manager and the finance guy I did not want any add-ons. So what they do is they make you wait for a couple of hours until you can see the finance guy. so after a long wait, all you wanna do is get get done and get out of there. That's the reason I didn't read over my contract before I signed it so the cricket finance guy added in LoJack, which I told him I didn't want. And I didn't realize it until I got home. I called and he said he would take a look at it. Which obviously he didn't because there's nothing he could do. if I could give them -10 stars, I would just because of that finance jackass. read more

My first review was good only because they have you fill out the review in front of the salesman before you finalize the paperwork. BEWARE OF THIS DEARLERSHIP!!!! DO NOT SIGN ON THE IPAD WITHOUT SEEING THE CONTRACT. Ronald Brock is the Finance Manager, and he/Elite added $2695 warranty I did not want or agree to. They only provided me the bill of sale which did not have the warranty on it. Beware, bill of sale is NOT the contract!!! I'm not a lawyer and too trusting I guess. After I found out about the warranty, I told them I wanted to return the car due to their deceptive business practices. Only reason I kept the car was that Ronald told me it was a "mistake" and sent me cancelation form for the warranty and promise that check would be sent out within 2 to 3 weeks. It's been over 6 weeks now. I've filed a complaint with the IL Attorney General's office with their Consumer Fraud Bureau. read more

We started "casually" looking at Audi convertibles with no real time frame for purchase as it wasn't a necessity vehicle. Elite Motors had a good selection of high end cars in a variety of price points. The sales experience started with Michelle, who sets the tone with her sunny demeanor. Rob was a great salesperson, checking the Carfax to verify maintenance records as well as looking at the tire tread as we requested. He had a pleasant, non-pushy attitude which Cindy really appreciated. Marco, the sales manager, explained all pricing and bolstered value by detailing the benefits of purchasing with their dealership including the all vital tire and appearance protections. As a former car salesperson, integrity in pricing and straightfoward but amicable sales attitude are extremely important to me. Thanks for a great experience! read more

Elite Motors - Bucket list car 4 years ahead of my scheduled midlife crisis! - Car Dealers Near Me - Waukegan, Illinois

this place is a joke. online the cars facts show no accidents, we drive 50 minutes to look at the car and it turns out it has structural damage. and the sales person inside was horrible. we were seated to talk about the car, when our sales person went to get the car, me and my parents got up to view their christmas tree. immediately, another sales person said 'where the f*** are they going' and when I turned around, they pretended to talk to the receptionist. So incredibly rude and I would not recommend this place to even my worst enemy. read more

My daughter was looking for a daily driver, and found a Subaru WRX at Elite Auto in Waukegan, so she made an appt for today. We showed up on time, met Lenny (who we were told to ask for) who was pleasant, and didn't wait long to be matched with Patricia, who quietly told Lenny she still can't find the keys (which she mentioned were missing since this morning). Mind you, we made an appt the day before, and received many calls and texts to remind us of the appt, but not one that said we can't find the keys, so don't drive down from Milwaukee. She proceeded to tell us that people had been there to look at the car that day, which we asked how they test drove it, and she had excuses that they didn't end up wanting to, and changed their interest to other cars. She left the desk for about 15 minutes, returning to tell us that a 3rd party company would be coming to make a key, but couldn't tell us how long it would take. We had other WRX's we were going to test drive, so asked a few questions before we left-one was about the KBB pricing (which even 3rd party selling showed $4,000 less at the high end from their asking price), which they had an emblem proudly displayed at their customer service desk, she told us that no dealerships honor that, and when we asked why they had the emblem then, she couldn't answer that. She said there was no leeway in the price, as they sell wholesale and don't even make money on a car-then how does Elite make money? From my research on Yelp, this is probably how they make money-I read about extended warranties that were added deceitfully to people's contracts after the fact, additional 'services' and products added to vehicles that were not advertised or asked for, titles that they would never give to people once cars were paid off and even titles from Canada? BUT, best of all...multiple reports of GIFT CARDS being given for POSITIVE REVIEWS. How do they get away with this on Google, where on every other website they have a 1 - 1.5 star cumulative rating?? Buyers beware, read reviews on Yelp and other sites to get the real information on this road side lot! read more

I test drove a 2013 Honda Odyssey back in August. After the test drive, I put down a $1000 deposit on the condition that it pass an independent inspection. The salesman assured me it was a refundable deposit. The inspection revealed some minor issues that should have been caught in the 150-point inspection they said they performed - loud squealing on ignition from the rusted tensioner assembly and a 15-degree misalignment. Not big things. I asked Elite motors if they would fix the issues before I purchase the car. They wanted to charge me $250. I said I didn't want to have hundreds of dollars in unexpected repairs before the car was off the lot. They offered to make the repairs for $225. I asked for my deposit back. At this point they ghosted me. I couldn't reach anyone for two days until finally the salesman texted back that his manager now says the deposit is non-refundable. I called repeatedly and couldn't get anyone on the phone. One salesman finally picked up - he seemed sympathetic but unable to help. He kept saying he would get more info and call back in 10 or 15 minutes but I would wait for hours to hear anything. I called repeatedly without success until another sales manager, Joseph, answered. He immediately started yelling at me and told me I could "take the f***ing car or lose my thousand dollars." He also said that Elite Motors only performs the minimum amount of repairs required by law and that he isn't obligated to fix those issues. After a few minutes of heated exchange, he hung up on me. I filed a claim with the Better Business Bureau. It took several weeks to resolve, during which time I received one call from someone at Elite Motors, who left a voicemail and never called back, while I made more than 100 calls trying to get someone on the phone to resolve the issue. They misrepresented the quality of the vehicle and the work they did on it. They lied about refunding my deposit. They made no real effort to communicate with me. They tried to steal my money. read more

If you need a new ride, COME SEE QUENTIN!!! I saw a Cadi XT5 & wanted to get some info on it. He was courteous, knowledgeable and professional. A true "advisor". He got me in the EXACT vehicle I wanted, with a great price! read more

0 star. Do not buy from them. hidden fees. shady practices. will ignore your calls and texts. steer clear and do not give them business. take a look at bbb and yelp, they...have horrendous reviews. They pay gift cards for google reviews, so don't be fooled. read more

Had Alfred Lieteau help with purchasing my jeep grand cherokee. He got me into the vehicle that worked best for me. This was the least stressful car buying process I have ever had. Thank you Alfred read more

Don't bother going. We found a car at Elite Motors on CarGuru.com for $16K. It was listed as a "no haggle" price. The price they list on CarGuru.com is not their actual price. They pulled a bait and switch on us. We got there, checked out the car, and asked to see their out-the-door price. They added over $5K in add-ons, including a maintenance package, GPS tracking, and adding the VIN# to additional parts. We asked for just the base price so we could write a check. We didn't want those items. They refused to sell us the for what they listed on CarGuru plus the normal tax and title fees. Elite Motors also offered a meal voucher just for showing up. They also didn't stand behind that deal. read more

I purchased a vehicle under their 3 day no questions asked exchange guarantee. When i went back to exchange the vehicle, Marco questioned me about why i wanted to exchange the vehicle and then flatout refused to consider an exchange. Deceptive and unethical business practices!! read more

Horrible experience. Vlad made me an offer on my car which I accepted and had me drive 1.5 hours to their shop in the middle of nowhere and then tried to low ball me $4,000 less than what he offered me saying that something might go wrong with the car and they have to account for that...even thought BMW's are very sensitive and no fault lights were on indicating any problems with the car. Was a bait and switch and shady practice and waisted my time and money read more

Don't go here! First they played the old offering you more of what you want as your walking out the door instead of just sitting down like and adult. Secondly, the car we wanted only had 1 FOB; I discussed that I wanted another multiple times and the salesman told me they would order one. That was a lie to make the sale. After reaching out to the dealership multiple times (like 10) finally Lenny told me they would not honor what the salesman said. "I don't know why he said that cause we don't do that". End of story. Basically doesn't matter what the salesman says, they won't honor it. read more

We purchased a truck from Elite Waukegan, IL on May 31, 2024. Very unorganized business. I would advise to read contract carefully as they tried to add in extended warranty but we caught it. Talked about LoJack, we told them we didn't want it but she said it was included, she snuck in a charge for that. Things that salesman offered to do for us were not honored. Also check tires. This truck had 4 different tires on it and all bad, also no spare tire. Do not sign until you have checked it completely. read more

BUYER BEWARE!!!!!!!!! On 05/08/2024, we visited Elite motors with the intent on looking at vehicles to purchase. After meeting with Doug the salesman, we were shown a few vehicles. We eventually narrowed the search down to one vehicle that we were interested in. There were a few things that we noticed that need to be repaired right away before we signed the paperwork to purchase the vehicle. The hood needed to be buffed out and the LED taillight entire assembly needed to be replaced and we both signed and agreement to have that fixed. We also discussed having the vehicle inspected by our mechanic to ensure no other issues. After we signed the paperwork for the vehicle and paid a down payment of $11,000 we took the vehicle home. On the drive home we noticed a grinding noise. We immediately took it to our mechanic for inspection. (05/10/2024) Our mechanic noticed the following issues: Right rear lamp assembly inoperative/needs assembly/possible differential transmission or transfer case griding noise more noticeable in 4 wheel drive/received 2 codes from ECM P1353-00(distance sensing cruise control signal message counter incorrect/P15f-00(front object detection control module torque request signal message counter incorrect)check technical service bulletins/driver assist system lights come on. We called the dealership immediately to discuss the issues found by our mechanic. We spoke to Leroy at Elite motors and they assured us they can fix the problems as well as fix the issues we discussed before signing for the vehicle. We brought the vehicle back to Elite motors on 05/13/24 because that was the soonest they could get us in. We then spend the next few days talking with Leroy trying to get an update on the status of the vehicle. We were told that they were working on it and that we would have it back by the end of the week (05/17/24) On Tuesday 05/21/24 They called to tell us they replaced a tensioner belt and added differential fluid. that the vehicle was ready for a pick up. Since that was not the items they told us to they would repair we went back to Elite motors to talk with the managers. We spoke with Skyler in the service department and they told us they would work on the things promised. The following day the called us back to the dealership so we could show them the issues again. On 05/28/24 they determined the differential needs to be rebuilt so they sent it to Park City Transmissions & Auto Body Shop to do the repairs. ON 06/03/24 we were told they wouldn't have the parts until the end of the week or next week the week of the 10th of June. After Park City Transmissions returned the vehicle to Elite, the problem was still not fixed. They then sent it to a 3 location to see if they could fix the vehicle. Libertyville Chevrolet had the car for a whole week and could not figure out the problem. At this point we are getting lawyers involved. We just want our money back. Its been 6 weeks (42 days) and we still don't have a car to drive. DO NOT BUY FROM HERE!!!! read more

Absolutely terrible dealership. I should listened to the reviews and I would not have wasted my time. They stated I was approved over the phone . I asked several times to confirm to prevent exactly what happened... they wasted my time and gas. They are unethical and they had to jump the car I test drove. They state that the prices are for internet purposes and can change. I have never had such a bad experience. read more

Went in to buy an X3 m40i. Had a difficult situation, but I was helped very well. Started at a very high interest but with some advice, was able to bring it down significantly. Tatiana was very kind and straightforward with the purchase. Definitely set some boundaries when coming in so you can find the best deal. read more

Last month I bought a 2004 C5 Corvette....absolutely beautiful. However, from day 1 I was constantly being pushed to buy. I wanted to walk away, but it was my dream car. After finding out that I had 15 days to have the car looked over by my mechanic, and if anything was wrong with the engine or transmission that Elite Motors would "take car of it". My mechanic found a small oil leak from the oil gasket (which is part of the engine). I called and explained the situation to Elite Motors. They now claim that unless is dripping and can be visually seen that they won't do anything. So, now I am stuck with a $1000 bill. Very shady service! I do not recommend buying from Elite Motors...even if have found your dream car! read more

Terrible Upper management. Marco was very rude and wouldn't fully explain to me and my partner about the truck we were buying and i had to personally ask for someone new because we didn't feel comfortable making a deal with Marco read more

This is not a paid review and this review is mainly for the sales guy we worked with - Will. My husband and I came in to buy one of their "luxury"SUVs - a year make and model that are VERY hard to find. Will, was our sales guy, and we came in having done our homework on the "dealership" and the car of interest. We were interested in the car, as long as we could bring it to our mechanic to do a PPI and if there were no significant issues we would work out the purchase. Will made the PPI happen. My husband was able to test drive the car - bring it to our mechanic - and bring it back. The whole process took about 4 hours and Will was AMAZING to work with during the process. When we returned we worked on the purchase - which wasn't exactly what we wanted (frankly out of Will's control) but we bought the car anyway. We did our research on the car - the reviews for Elite Motors - and came in with cash and Will worked it all out! I recommend working directly with Will and hope u will have the same excellent experience we had during the 24 hour process. Do your due diligence - and be prepared. Elite Motors is in the used car sales business and deals with lots of different people. Remember people like to provide only the bad reviews. We had a good experience - with Will - with management and with finance/paying for the car. Again this is not a paid review. read more

Carl D is your friendly neighborhood salesman. Super friendly and gave us deals. Great guy and great place to buy cars.

I paid off my vehicle years ago and they won't send me the title. They won't return my calls. Do NOT finance through them. You will never get full ownership of your vehicle, even when it's paid off. I can't even currently drive my vehicle legally because of this. read more

I worked with Kyle Moore , he was a good car salesman . if you're looking for a car go to him. !!

THE MOST SHITTIEST CUSTOMER SERVICE!!!! We had called prior to going to the location and set up an appointment. When we got there, we were told to wait for a few mins as they were a little backed up. Which of course is understandable. But as time went by we waited over an hour without being helped and when we finally got to speak to Robert (manager as we were told) he spoke to us for less then a second and goes i'll be right back with the keys to cars we wanted to see. Never returned and then was seen helping another customer. Never even bothered to explain that he could get back to us in a min or is helping someone else. Wasted our whole day!!!! Honestly so disappointed. read more