Zero stars. I called to try to set up an appointment for someone to come look at our fridge. I got an AI bot pretending to be a woman on the phone. "She" scheduled an appointment for the next day between 12:30 and 2:30pm. The bot never gave any idication that the call was finished, it just went unresponsive and left me hanging until I finally hung up. The next day we waited through the two hour window. No one ever called, no one ever showed up. Sarcon is completely useless as far as I'm concerned. read more

Replied quick to the initial request. Sarcom arrived for the initial diagnostic fee of 85 dollars. The initial issue was stated that it was a sensor. Total cost was 175. Less than a day the freezer continued to have issues they came back out and stated it was misdiagnosed and they replaced a fan. After 3 emails they came back out a third time on 2/17/22 This time they replaced the fan timer and charged an additional 85 dollars. Overall this wasn't done correctly the first time and they continued to charge me after claiming the work has a 90 day warranty. The whole point of a diagnostic fee is to CORRECTLY diagnose the problem the first time. Total cost is 260 never again As of 02/22/22 scheduled a technician for ongoing issues with the Freezer they wasted my entire day and did not show up this companies lack of professionalism and lack of care is unmatched at this point i feel like they are not using new parts. 2/23/22- Technician who arrived again at was absurdly rude to my girlfriend I was on the phone with her at the time . I had spoken to the owner over the weekend he offered some money back for all the headache and being charged multiple times. The technician Gave us the wrong refund check for with another couples name and told us we can find another company to fix our refrigerator. We either want the problem fixed or a refund not both.. Again he never called just arrived not sure what's so difficult with fixing a fridge correctly the first time. When he left he stated do not disturb anymore. Photo is of the "new" part in a ziplock bag read more

Sarcon - "new" part used - Appliances & Repair Near Me - Harrisburg, Pennsylvania

Fraz was able to come out the same day and repair my refrigerator, which was not maintaining its temperature. He was quick to diagnose the problem and fixed the issue right away. Very professional. Highly recommended. Kevin L. In Hbg read more

I had a dryer problem that I needed fixed immediately; I called and a technician was sent the same day. He ordered the part that was needed, then came out two days later to fix it. I appreciate the quick service! The technician was friendly and had a great sense of humor, joking with my son. In a time when stress is high and tempers are short, this meant a lot. Thank you!! read more

I found this company on Yelp when our range top needed repair. Their rep promptly helped me identify and order the part I needed and came to my home a few days later to install it. That saved me the cost of a service visit just to order a part. The installation was quickly and correctly done, and the service charge was reasonable. The service rep was very courteous and professional. read more

Placed 1st call to Sarcon LLC on 11/30/2022. Tech showed up the next day as scheduled and replaced a faulty evaporator fan motor in fridge. However, when reassembling the parts, the freezer light was now not working. It was not the bulb, as the tech stated he had to order a part to fix it and would schedule another visit when it came in. Skip forward to a few days after Christmas. I called the company and spoke to a woman and explained the issue. She said she would contact the tech to inquire about the issue and would call back in 15 minutes. Two days later, after receiving no call back, I called the company back and spoke with a man. I again explained the issue and he looked up my info. He related that the tech was out sick but that he would have him call me when he returned. After waiting another week with no call from anyone, I called the company again. I spoke with the same individual as before. He said that they could come out the next day if they had a cancellation, otherwise he would put me on the schedule for Monday. Both Saturday and Monday came and went with no phone calls or visits. So the bottom line is that their tech broke something in my freezer light housing on his initial visit, they have been giving me the run-around ever since and have not repaired their mistake. Buyer Beware, trusting them to return after paying for the original service call was a mistake. read more

I called to have my refrigerator repaired. The service tech looked at it and said it was a common problem with a Samsung refrigerator. He said it couldn't be repaired. Water is leaking into the inside of the refrigerator under the crisper drawer. After doing some research, I found out it is a common problem, but that it can be fixed with a kit from Samsung to modify the evaporator to keep it from freezing up. A better answer would have been, it can be fixed but I don't know how to do it. Charges a service call but doesn't know how to fix a problem with this particular brand of refrigerator read more

NEVER EVER USE THIS COMPANY. This company was hired for a refrigerator repair, the appliance was not keeping temperature. Afyer paying a few hundred dollars, the job was supposedly done. During the repair, the technician asked to use to vacuum cleaner. However, he used it to suck up water that he caused from something in the refrigerator, which caused the vacuum to short out and blow up. The refrigerator still didn't keep temperature, causing 150 dollara of lost food.. After multiple complaints about the refrigerator and the vacuum damage, no calls were returned. HOWEVER, the owner then indicated a 100 dollar check will be provided for the destroyed vaccume. After exam g this was NOT fair or appropriate based on the techs actions, a used dirt and hair filled vacuum was left on the front porch as compensation. A 50 dollar item, vs. the 350 dollar vacuum that was destroyed. Then, randomly..with nothing scheduled, a knock on the door from a tech who came address the issue. A few days later, the refrigerator completely flooded the kitchen and soaked through the floor to flood the basement. A call to the tech was made who showed up and argued that it wasnt his fault that this occurred (though he was the only one to touch the appliance) and he completely denied ever using the vacuum to suck up water that was destroyed. To date, no compensation for the vacuum that was destroyed was received and the refrigerator STILL does not work properly. DO NOT RVER USE THIS COMPANY. THE ARE HORRIBLE AND COMPLETE SCAM ARTISTS. A case will be filed with the BBB and possibly legal action. This company should be shut down. Stay away from these scum bags. read more

After calling LG & several repair services, I tried Sarcon. They came out the same day I called & ordered a replacement drain pump. Sarcon returned the same day the part came in but it did not fix the larger problem with the machine. Sarcon apologized & tried to troubleshoot to no avail. Sarcon provided a full refund. Would call Sarcon again but we won't likely buy another LG washer. read more

I,m really pleased with the service I got to fix my dryer I payed a reasonable price he was quick had the part in his truck took less than a hour called to tell me he would be at my house in ten mine and he was their very professional I would highly recommended Sarcon appliance repair Valerie B in harrisburg read more

My gas stove needed repair and I called Fraz and I got same day appointment. The technician arrived when he said he would be at my home. It took no time to identify and fix my oven approximately 45 mins. The cost of repair was better than expected! Fraz is a great business owner and I would call on him again for his service! read more

Timely service (came out the same day I called about a clothes dryer) and fair prices. Work was high quality and done quickly. Highly recommend this repairman. read more