Excellent customer service and very professional work. SP Pump & Tanks responded quickly, diagnosed…read morethe issue fast, and got everything working properly again without delay. You can tell they genuinely care about their customers and reputation. Highly recommended for septic and sewer pump work on Vancouver Island.

great service and super fast. highly recommend this company. call and ask for Brian as he will go…read moreout of his way to help you.

My daughter recommended Advantage. I'm very glad she did. I have had them install an electric hot…read morewater tank, furnace and heat pump. The whole process has been very well timed and I am thrilled with the end result. Norm was always very responsive (we have been discussing this installation for a couple years). We had a thermostat problem the first night and he had Wayne come out fairly late that night to correct it. He even had Michelle (accountant) come over and sort out my messy paperwork. Kudos.

Replaced my tankless hot water heater / boiler for me, very competitive price based on my other…read morequotes. Installer that came was top-notch and had it done in less than a whole day. Looks like it belongs in a magazine! 100% Recommend.

100% disappointed in every aspect of this business and their other name SuperPlumber. Avoid at all…read morecosts. Paid them 36,000 for perimeter drain work, hot water on demand, heat pump installation, replacing the pressure tank and switch on my incoming well water line and some other smaller tasks. Literally every single job was botched at at least one stage of the job: ~Called me to say heavy eqpt be at my place in 45 mins, i cancelled appts and raced home. Operator showed up and explained he doesn't like driving trailers and the driver was off today so he and three others would do what they could with shovels for the rest of the day: they did nothing but waste 16 man hours poking and proding the ground that two weeks later the heavy equipment dug up. OH and i got a call every two business hours for a week saying "in 45 mins the heavy eqpt will be there"... ~Operator cussed and said "thats another 2 grande easy" to remove concrete which was in the one page contract already...and again was angry about emptying and removing the old oil tank: which was discussed at length with the guy who originally quoted the job. Operator later was swearing about me without realizing i was working in my office on the other side of a window he could not see through. ~A quick labour job to install my tap and some trim in the tub cost 800 dollars for 96 minutes of labour, no parts. ( trim installed backwards so hot mark was really cold and cold mark was really hot) ~replaced pressure tank and switch but switch was wrong and water cut out during showers and baths half the time until switch replaced by another tech. ~Heat Pump quote guy never even looked in my crawl space but sold me a 18 thousand dollar heat pump that was too powerful for my ducts...jet engine literally raised the vents off the floor while heat was on. 3200 dollar bill to have old ducting removed so they could install new ducting. ~I will cut short here, but for the five jobs i hired them for, not one was done right the first time, all were over competitors pricing it turns out, and the promised help in getting my governemtn grants still has not actually happened. I can't say enough about how crappy this twin business is: 360 Comfort Systems and SuperPlumber are an expensive JOKE to be avoided by any means necessary. The icing on the cake this morning was being called about paying the final 10k of the bill despite being told by the sales man it was an interest free 12 month period to allow for grants to be paid out by the government. Lucky for me, i have the cash to pay them off and be done with them. one star is two too many stars. I dont often hate a business: but in this case I will make an exception. Save yourself money and headaches and hire someone else.

My old copper pipe in my kitchen had a hole and was leaking. My landlord called them and they came…read morein under an hour on a Sunday and replaced it for me. The plumber was very friendly and got the job done quickly.

Gary sent a staffer at their first visit and they never actually investigated the problem, they…read morewent downstairs to check things, ran into another plumbing company already in the building and then left without returning or telling us what they did or didn't find. Months later when still dealing with the problem Gary showed up himself and then kept interrupting me with his guesses as to the problem's source without running the test as South Island Mechanical did (who did a great and consistent job). I informed Gary that in order for the problem to show up you needed to run the hot water in any of the taps for about 15+ minutes. At which point black tar starts to come out and form on the water and stick to everything. Gary didn't even look at the material that had accumulated on the tub walls from just one use. He kept instead chatting us up while repeatedly shutting the water off after a couple minutes and looking at it with his flashlight. The most insane thing I've ever seen as I used to do some plumbing myself and we never used flashlights as they just cast shadows that are confusing and don't help identify things floating on the surface, they just highlight dust that floats onto the water. You don't need a flashlight to see black tar that smears when you rub your finger on it. After failing to repeat the issue (while I kept saying that he wasn't running the water long enough) they opted to go to the boiler room to see if one of the bladders had started to decay. I had already wrote that theory off as decayed rubber turns to a desiccated solid and DOES NOT turn into a tar like substance. I told Gary as much and he agreed that would be the case and you then expect to see stuff getting caught in the nozzles. He didn't find anything since the black tar comes out as a hot liquid and doesn't stay in the screen. So he just assumed his supposition was correct and that we must be liars. Yes Gary the pictures and videos I showed you were faked...I went to the hardware store and bought some bizarre material I've never seen then somehow got it into the pipes just for the videos of it coming out of them. He and the super never came back up to take the sample or look at what had accumulated in the tub while they were downstairs. They claimed that they knocked on the door for 5 minutes and I did not answer when I was sitting just feet from the door at the time they claimed to knock at. I was informed by the super that the bladder Gary thought may have begun to decay was perfectly fine. In essence Gary and his cohort did nothing. The first guy was clueless, and didn't even know another crew was on site, and then just bailed. Gary may have lied about coming back up and refused to take the test seriously even though a lab in town was quoted as saying "we've never seen this material before." Why was Gary even brought in when another company was already on the case and 3 separate plumbers all witnessed the material and took samples twice for analysis? Analysis by the way which still hasn't been provided to us even though the property managers keep saying they will forward the results.

Appointment time kept as booked. Mary-Anne arrived when expected. She is meticulous in her work…read more Knowledgeable and respectful. Her work ethic is unmatched and left us feeling so much safer after replacing all our appliance regulators when Fortis replaced the low flow reg with high flow. I forgot to add: Mary-Ann fixed an igniter on the stove we had many repairs trying to fix. She even fixed a FP we were to replace because it kept going out! now BOTH work great!! Thank you again, Mary-Ann.

Excellence beyond reproach. No matter how bad your problem is, call here. Emergency, no problem. I…read morecouldn't be any more pleased.

Nova Beauty, the new "Cool Cats in Town".....Finally, after 5 years, we are AIR CONDITIONED…read more... bring on the winter, we're ready with the HEAT TOO!! We were a bit worried about a disruption in business installing our new Fujitsu Heat Pump & Air Conditioning System, but without a word of a lie, we hardly knew the guys were even here! They came in under the cover of darkness, installed away, and off we went! We hardly notice the system, very quiet, efficient and easy to operate.... Set it, and forget it! Thanks Coastal Guys, everyone is loving it, and, in a way better mood too!! Sorry guys, no more afternoon naps!

Early in the year I had a problem with a fireplace and they came by to take a look but didn't do…read moreanything, the only tool used (?) was a phone flashlight. The technician who came then tried to supposedly contact someone about it, but with no success. He informed me he would contact me later in the day or the next day after he reached whoever he was trying to contact. I never heard back from him or anybody from Coastal heat pumps about the problem. Recently I received a bill for $94 and a threat that if I didn't pay it within 5 days they would add 25% to bill, monthly until it was paid...they claimed they tried to contact me earlier about the bill? They had my phone number and I never received a call. They also had my address and I never received a letter...so they couldn't have tried too hard. I paid their bill, "for services not rendered" I definitely wouldn't recommend them....

Very poor follow up. Issues with both plumbing and electrical work. Won't answer calls after work…read moreis finished and problems arise. Nice guys, but wouldn't use again.

Thank you so much for your excellent customer service! We arrived at our cabin to water pressure…read moreproblems, not only did Don come out first thing in the morning on July 2nd, he also came back on July 3rd to fix a second problem when the line was broken by construction workers digging a ditch!

24/7 just wrapped up their second great job for me. First a while back was a simple light switch…read moreconversion. And this one was a pretty major project running two cables to install a pair of electric vehicle chargers. Had to run the cables half way across my house, cutting into the ceiling drywall in one room and in the garage. Overall they did a fantastic job. Kept the area clean and put it back to as close to normal as possible (they told me in advance that they put the cut drywall pieces back up, but don't repair the cuts). Would definitely recommend 24/7 Electric. Both for little jobs and for getting your Tesla ready for super fast home charging with a Wall Connector!

I contacted 24/7 when my power went off late evening based on reviews I saw here. They got back to…read moreme first thing in the morning and said that they would have someone come by. But there was some confusion and mixed messaging from them which caused some concern. That got sorted and techs arrived mid afternoon and diagnosed the problem. Dale got involved and the job was prioritized since it required panel, meter base, and mast replacement - a big job. The crew showed up the next day and coordinated with BC Hydro. It was a long day for them, but, by 5:30 we were back up and running. Very happy with the tech crew -Hannah and Ken - who worked diligently all day and were very pleasant to deal with. And very happy with Dale who recognized the seriousness of the situation, communicated openly with me about options, then prioritized the job. Happy to recommend 24/7 and very happy with the outcome.