I am a senior who needed help with my iPhone 13- I went to Verizon on Glidwell in Burlington and…read morespoke to two front line people - they assisted me with understanding my options to address my phone issues. However, the last recommendation was to meet with a salesman to discuss purchasing a new phone. I met with Randy and when I tell you he was professional and very knowledgeable throughout the entire appointment. I ended up not having to upgrade per my choice but I left feeling enlightened and technically elevated as a result of his time and the manner in which he provided customer service. Thank you Randy and I trust you stay well.

My experience has been terrible. I have a broken phone and I can't get it fixed because someone has…read morea phone in my name.. The customer service has been crazy and not very helpful at all so what do I do? . Try to get a police report, but Verizon cannot issue me a receipt of when the person purchased a phone in my name. ‍

On 05/29/24 my Spectrum Galaxy S22 died. After reading store reviews, I scheduled the 1st…read moreappointment available for 10:40 the next day. I'm so glad I did. The reviews were unfavorable, but one review indicated the importance of scheduling an appointment, so I did. I arrived at 10:30 to a room packed to the walls with walk-in customers and ONE Spectrum employee trying to manage. I logged in at the kiosk and took the only seat at the far end of the store. At that point I noticed the screen above me. I was next for "scheduled" customers, but there were about 20 walk-in customers waiting. Sure enough, my name was called rather quickly and I told your Store Specialist that I came to buy the S24, but felt guilty looking at the waiting customers. Ultimately, I bought the S24 that day. A week later, I happened to be at a nearby store. I stepped in to see if she was there. She was. I said I stopped to get your name because I wanted to write a review. Her name is Sherida- and to coin a phrase she is simply the best! Efficient. Knowledgeable. Respectful. Courteous. Calm. These are all words to describe Sherida. You are lucky to have her! I've been a Spectrum customer for 4 decades since it was Timewarner. There's been considerable improvement with customer service, but if you are using the number of "scheduled" appointments to determine staffing, you are missing the mark. This place is ALWAYS packed with walk-in customers with enormous wait times. I hope you will give Sherida the accolades she so richly deserves and consider the customers you are losing by not staffing appropriately. As a consumer, if you plan to visit a Spectrum store, do yourself a favor. MAKE AN APPOINTMENT!! Maybe you will get someone as awesome as I did!

If I could give zero stars, I would. My wife had the worst "customer service" experience this…read moremorning. If the person that you're going to deal with is Jacob, do yourself a favor and wait for a different representative.

Good luck getting anyone to make eye contact, much less help you. I went in today and while…read moreeveryone had a customer, not one person acknowledged me standing there for 10 minutes. Nobody said, "Be with you soon" etc. Shortly after I walked in, a gentleman came in and stood and waited, and he was not acknowledged either. Rude @ss people. I walked out and won't be going back.

I went in to the Cellular Sales Verizon store to upgrade my phone. I am one of those people who are…read morestill stuck in the 90's and don't know much of anything about smart phones. The sales rep Tamara, was extremely knowledgeable and patient. I asked several questions that she was more than willing to answer. By the way, the stop was totally random. I was visiting family while in the area and just decided to go in. Again, Tam was great. I didn't feel pressured to purchase any particular phone. And at the end of the day, I walked out with something that I liked. So, if you are ever in Graham and decide to get a phone, stop here. Just be sure to ask for Tam!

This guy is amazing at what he does. I've never seen someone fix my iPad so quickly and…read moreefficiently. He was able to hold a decent conversation while repairing the iPad. His pricing is lower than most but higher than the cheapest. But I'm willing to pay extra to guarantee an actual apple replacement screen and for the lifetime warranty thing that he does. I've tried icracked before with a related repair after hearing some mediocre reviews and honestly they have a ehh (2.5-3 stars) program but the people or "technicians" are horrible. I'm not sure how they passed through their program. He also does a little follow up just to make sure everything is good and asked if I could write a review if I felt that his work was decent and if I wanted to write the review. Well I'm saying, GO TO THIS GUY! He will not let you down I promise!