I am a senior who needed help with my iPhone 13- I went to Verizon on Glidwell in Burlington and spoke to two front line people - they assisted me with understanding my options to address my phone issues. However, the last recommendation was to meet with a salesman to discuss purchasing a new phone. I met with Randy and when I tell you he was professional and very knowledgeable throughout the entire appointment. I ended up not having to upgrade per my choice but I left feeling enlightened and technically elevated as a result of his time and the manner in which he provided customer service. Thank you Randy and I trust you stay well. read more

My experience has been terrible. I have a broken phone and I can't get it fixed because someone has a phone in my name.. The customer service has been crazy and not very helpful at all so what do I do? . Try to get a police report, but Verizon cannot issue me a receipt of when the person purchased a phone in my name. ‍ read more

We have a Verizon business account with 8 lines. I visited the Glidewell Drive store to try to get some charges reversed and discontinued on several add-on plans that were added in error (by this store). The front line CSR took the first of my several questions to a manager in the back. He returned to let me know that they can add services at this store, but they cannot take any off. He told me that I can make these changes myself on the app or by phone to #611. I can make these changes myself by visiting competitors, which is what I am doing today. read more

You expect to leave a store with a viable, working telephone but this is not what happened. I have a single email address but, somehow all my apps were.rolled over with an email from my employer. I retired two years ago. I tried Verizon tech support, Apple and still no functioning email, contact list, APPs had to be reloaded, and password files are lost. read more

I always have the worst experience at this store and they've never been helpful. I just recently got the new iPhone and decided to give the store another chance because I needed help. I bought the phone from the Apple Store and just needed my service transferred over to the new phone. I called this store to ask if they were able to do that and they said they could but probably not that night since they were very busy and to try again tomorrow. I completely understood and said I'll be there in the morning and I started to ask some follow up questions about what was needed. Instead of answering me, the employee cut me off by hanging up on me. And with that, I decided to take my business elsewhere. read more

Picked up my iPhone 16 Pro Max today. Takes 1 minute. Fast and professional. Better than Apple Store.

I used to go here years ago when I needed a phone upgrade never had a problem. I just went recently to upgrade to a 14plus. Had to call Verizon's customer service for help after seeing on my bill that a whole new line was added and insurance was added. For a total of $133 that's on top of me still paying for my original number. Customer service said they do that at the stores-add different phone numbers and insurance to get extra commission. Are you kidding me!!! So my Verizon bill was over double because of it. Will never go back to this Verizon location again! read more

Worst experience at a Verizon Wireless Store by far, came in to use the kiosk to pay my monthly bill & 4 employees including the manager started laughing & making fun of me. As a queer person I found it to be very unprofessional & felt bullied by the staff. Spoke to the manager who lied & said that he tried to greet me which was false. If you are LGBTQ stay away from this store, they will look at you & laugh at you, make you feel bullied. After this experience I will be cancelling my service with Verizon. I refuse to support a company that allows employees to behave that way. read more

Derick is amazing. Great to work with. Highly recommend him to anyone!!!!! Thank you so much.

Let me start off by saying Brandon in this store is a rock star. Knew his stuff up and down and very professional. I had been looking to dump AT&T for some time and coming to this store made it easy. Since I joined Verizon, no dropped calls or "no service". I am so glad I did and this store experience was great during a time when customer service seems to be in decline. read more

Costumer service is terrible. There's always a line. Service reps are not friendly. I went before they opened and aline of 8 people in the rain. read more

Stay away. Horribly staffed. Unless you want to wait at least 30 minutes to receive assistance go elsewhere or try and call the Verizon sales number. read more

This is the only VZW store I deal with. Everyone at some time gets annoyed or down right mad with an aspect of their cell phone service and these people often catch the brunt of it. They have always talked me through issues and fixed them while remaining professional. Really like the employees at this particular location and their speedy service. read more

Amazing customer service provided by Rashad Mooreman! So much help & got us in and out of the store quickly!

This review is to amend a prior misguided review earlier in the month by another family member on my own account. I have experienced nothing shy of tremendous customer service from this store location in Burlington at the hand of multiple employees. Particularly, from one exceptional female staff member who was my direct contact throughout the entangled process of trying to upgrade my phone. The entanglement was at the fault of my own from the start. I must express how much I sincerely appreciate all the patience, understanding and smiles that this staff consistently demonstrated. It made the entire process much much more pleasant than originally anticipated. I will certainly be back to this location for all my cellular needs. read more

Great experience at this Verizon store! We had looked for an actual Verizon Store (not an authorized retailer) and found that this store had two stars, but this was the only actual Verizon store in the area. In talking to a technician, we discovered that the two stars were 'earned' three years prior under different management. A new manager was brought in and he basically got rid of the old employees and replaced them with a brand new staff who understood the meaning and necessity of good customer service. We would not hesitate recommending this store to anyone. read more

They help me get a account,an help with all my questions and didn't push any thing,l didn't want. An, yes it's take some time to get service. But,so far l be please with this store. The big red. read more

Went to the store last night with the intention of buying 2 iphones and 2 ipads. After and hour and ten minutes I finally got to speak with someone, then it took 45 minutes to find out that the promotion for the ipads was not as it states online and the I had to order 1 of the iphones and the other one in stock was activated to the wrong phone number. I was in the store for 1 hour and 55 minutes to leave with 1 phone that doesnt work on the correct number. Miserable experience. read more