Satellite Taxi in Halifax, Nova Scotia has to be the most inept taxi company in the Halifax area. I Preordered a taxi several days ahead and I called to confirm on the pickup day to make sure they would come pick us up. Got confirmation from dispatcher they would. The driver showed up 45 minutes late and indicated he got the call (to pick us up) from the dispatcher late so he was not able to pick us up on time due to the late call and poor traffic conditions. All this after we made sure to order the taxi ahead so it would be there to pick us up on time. While waiting for the taxi, I kept calling the dispatcher trying to find out where the taxi was. His responses ranged from "it will be there in 5 minutes" to "it will be there momentarily" to "it is waiting at the front door for you" ( which it was not). Turns out the dispatcher works from home and has no idea what is happening to his taxis, nor does he seem to care. And to make matters worse, he really underestimated the fare-- it was almost twice what his original estimate was. In hindsight, I should have just used Uber. If you need a taxi in Halifax, use Uber or one of the local taxis like Casino--I saw many of them pass us as we were waiting for Satellite Taxi. Do not use Satellite Taxi. read more

zero stars, unreliable inefficient and rude. Book at your own risk, they do not understand the concept , punctuality, customer service and have trouble with the phrase i have a confirmed booking. they do not do CONFIRMED BOOKINGS, they just confirm hoping a car will be available when they do, and it isn't 50percent of the time read more

We had 2 drivers for a family of 6. We had an excellent experience. The drivers were very friendly and got us to our destination safely. From a family of 6 with 2 small children we thank you for all yo do. read more

worst can company ever!! Make people wait hours to show up and then tell them they're debit machines aren't working..Get it together!

so... in this trying time, tried to get a taxi, 15 to 20 min wait. I understood. Finally get picked up, driving for about 3 minutes and the driver of cab #427 starts to tell me about an upfront $20 charge. I asked him what he was talking about... he said it was mandatory, SLAMS on the brakes and starts to say he is bringing me back to where he picked me up. I tried to call satellite again no answer, he calls and immediate connection. so he turns around and heads back... perhaps dispatch person did not know I was on speaker phone... but she did admit she did not tell me about the "upfront" fee. Driver did not care, he dropped me off in a puddle and spewed infinanities that I cost him money. I called dispatch at satellite back, she offered me another taxi company? I told her no thanks, I will just curl up here and freeze to death.... no call back to see if I am ok. so yes I am ok and will be, sorry to those I love in this business... but I cannot wait for uber, at least customer service will be a focus and not lack of options. read more

the most bad taxi service I had ever , i had to wait for 55 minutes for the cap and I also had to call 4 times. it is really bad I don't recommend at allllllll...... read more

I called to book service for 2 appointments today. I guess small businesses are not as badly affected by Covid 19 as we thought! Imagine a business telling you that they are too busy for your money.. think about that for a minute.. hmmm... wow these guys are doing great! Then you're told that they will try to fit you in if you will wait an hour for service. What an honour! NOT!!! I haven't taken a taxi in years and this will confirm if I ever need one again who not to call. Any business who tells you it's not their fault they can't keep drivers on the road is not a business I am interested in supporting. Good luck guys. Just pull your service and leave room for Lyft or Uber, those guys welcome new business. read more

My Husband realized a few days after using Satellite Taxi that he was missing his wallet. We called dispatch and the wonderful lady on the other end took her time to go through all the calls that night to find my husbands call. She then proceeded to call the driver who went out to look and found it in his car. Both the driver and dispatch called me back to let me know it was safe and to make arrangements to pick it up. Very happy customers! read more

When their drivers don't know the rules of the road maybe they shouldn't be driving so I would never use this cab company. Moron passed me on left side when I was turning left. Not sure why a company would hire drivers like this because they are an accident waiting to happen! Best to call another cab company! Not surprised when I seen the low rating on here. read more

Used their taxi service to get to and from Halifax airport from Fourth Lock in Fall River. We called ahead and our ride was early on both occasions, the trip to the airport was at 0430 so we appreciated his promptness. Our return trip was delightful, Joe was courteous and friendly which was great due to travel troubles we experienced getting to Halifax. read more

Poor service and very unprofessional. What kind of company hires drivers who bad mouth the customers they pick up to other customers? Next time you should make sure that the people you are talking to are not family members or friends of the person your talking about. Not to mention the majority of the drivers who have picked me up in the past are not friendly, and over charge me. I will never use your service again. read more

I use Satellite Taxi for work purposes and I have to say their employees( dispatchers) are great... the employees there are AWESOME... very friendly, kind, polite and have great customer service skills. Each and every dispatcher I have spoke with are on ball and know how to do their job well. They get a cab to u quicker then any other company my employer has used... a HUGE shoutout to them... read more

This is the worst Taxi service in Lower Sackville , oops did I mention that this is the only Taxi service in Lower Sackville. I've had many unpleasant rides with this taxi service. But the one that broke the camels back is when I called for a taxi , when the taxi got to my place I walked out to get in the taxi , then the woman who was driving the cab started to back out of my driveway . I step to the car and was wondering why this cab driver was backing out of my drive way , she then stopped the car and opened the window and yelled at me and said that she doesn't like me , so she isn't takeing me she then waved at me, as if she was proud to let me walk from beaver bank to lower sackville. I was absolutely shocked and ended up walking to my friends house 7 km away . I would love to know this woman's name to put her on blast. I hate this company read more

Very rude people the dispatcher yelled at me and just because I did not have the accurate address of where I was but tried to explain the details of my location. He was screamed at me and hung up on me. I will gladly never use them again. read more

Awful taxi service. Sometimes they arrive promptly, but some of the time it takes 40-50 mins to arrive. Same location too. If you pay with debit and tell them before you arrive, they will beg you to stop at an ATM and get cash on a detour... I don't think so!!!! Not only does the detour cost extra but it's very inconvenient. Debit machine is there for a reason. This has happened on several occasions, even after telling them I am in a rush (which I was, as they arrived extremely late!!!) rude drivers as well. read more

I would like to know who I call to complain about service.... the stuff I just seen happen with one for the taxi drivers I believe he deserves to lose his job. Rude! read more

First time taking a cab! I called casino but they didn't do my area, so they recommended satellite taxi. I found them online and It recommended I download the app. So I did. I booked my cab online the day before! It was easy and fast with the app. The next day, i got a notification saying when my cab was on the way, and it was not even 5 minutes later when my cab showed up! It was even early which was great! It was a friendly older lady and we made conversation all the way to my destination :) as a first time I was quite impressed and will be using their services again! Thanks satellite ! read more

Disorganized and unreliable. Called for a cab - they said 20 minutes. After 30 minutes called back and they said the driver was almost there. Ten minutes after that the driver called and said he was 15 minutes away. If you want to be on time do not call satellite. read more

I had the unfortunate opportunity of riding with what must have been the rudest cab driver I have encountered. The ride was thoroughly unenjoyable and I will make sure that I use Casino Taxi next time I am in halifax. read more

I walk by the hotel all the time. I see these guys taking pilots and air stewardess to the airport. You have a great business, I know what it's like to work hard and make a business successful. I will say however your drivers are sloppy. If you're picking somebody up from the hotel to take them to the airport you should dress accordingly. Your drivers look like they're going to the gym or they are just rolling out of bed and slept in her clothes all night. Seriously, take some pride in your appearance you're representing a company. I haircut, professional clothing and a shower go along way. read more

The 10 times I've used their service from work to home has been generally positive except one night when a man picked me up in a van when I called prior mentioning I would be using debit like I always do. By the time we got back I told him debit and he sighs and goes "no cash?" to which I reply "no" so he gets the machine out and just fronts like he's mad at me. The debit ends up not going through once so I ask him to try again becuase it always worked before and he said "it didn't work the first time so it wont work again" we sit in silence and I end up going inside my house and grabbing change from my brother. Come back outside and ask him how much and he says "iunno 8.50 or something?" when my debit bill was 10 dollars? And one other night a cab just straight up never showed and I called twice only to not get any service. Other then those two times the service has honestly been good. read more

Horrible service and poor team communication. On two separate occasion this month I have been abandoned by satellite taxi. Instead of calling me back so I can explain where I am for the 5th time they just never show up. On the 1st for an hour in the rain and then on the 10th for 45mins. You have GPS in your cab use it. I refuse to use mine just because you don't know how to use your own. read more

I took a cab with Satellite and the driver said "if you touch my pee pee I will lower the fare" and I said ok and did it but he only lowered it by 50 cents. 0/10 would not recommend. read more