I have been skeptical about getting laser treatments but everyone here has been friendly so far…read more Yes, it is a little bit pricey depending on which part of your body you want treated but they have financial options so it isn't too bad. Its been few weeks since I had my first treatment and so far no dramatic changes but the treated area seems much better. I can't wait until my next treatment, beside the pain!

Disappointing experience. Booked appointment early in the year for treatments in May. Spa cancelled…read moreand I had to rebook for June. After driving over an hour for the appointment was told I would not be serviced for my lip laser hair removal as my face has been outside for more than 15 mins. Although I confirmed I apply facial moisturizer SPF 50 daily, Laurel (sp), still denied service and told me to come back another time. This would've been my 5th lip treatment. Never been denied before. Reception was friendly and attentive. Provider was churlish. If you book, book with a better professional.

If you are planning to have a laser hair removal treatment this will be the place I recommend. The…read moreSoprano alma laser hair removal system is the only one in the city that is indeed pain free. All other places that I have been for photo or laser hair removal treatments , I would usually feel very hot impulses, while this mechanism warms up your skin without burning you in shuts. I have seen immediate results for bikini and under arm areas. You would need to follow the schedule of attending salon at least 6 times every 4 week, otherwise it's a waste of money. I am very happy with results now ! If I am not mistaken right now they have very good membership offer which allows you to get facial and some other discounts every month for around 79$ which is a very good price, and you will save for your laser treatment as well.

I will never go back to this place again!! I wanted a nice natural looking spray tan before my…read moretrip to LA at the end of July my 1st spray tan in about 10 years, my first experience was great, even color very natural and even. This time, I felt that the session was rushed compared to my first experience. After about 8 hours my face and chest especially my face was too dark not natural looking at all, one area on my shoulder was lighter. I could not tell that I had any color compared to the rest of my body, my upper legs was a perfect color, my knees were dark, the color settled there I had to scrub my knees the next day, and the back area of my calf's had good even color, and front inner calf area was no color so my experience was awful, I will probably not do this again, I am sure this establishment is good overall but my experience was so poor!!!!

I have received fraxel laser treatments and a xerf treatment by Dr.Wang. He is the best! His…read moreknowledge and skill about lasers is exceptional. I have had the best experience at this practice. The staff is welcoming and his assistant, Nelly, is always friendly and helpful. I would highly recommend this practice.

I had a very disappointing experience with this business. I scheduled an appointment through their…read morewebsite, only to have it canceled via text message just a few hours beforehand, with no explanation provided. When I called to understand what happened, I was given inconsistent and unconvincing explanations. First, I was told the system flagged me as a bot, which does not align with how the appointment was booked. Then I was told I may not have confirmed the appointment--also incorrect. The lack of transparency was frustrating, but even more concerning was the complete absence of accountability. Customer service was particularly poor. The representative I spoke with (possibly named Theresa) was dismissive, unhelpful, and showed little interest in resolving the issue or acknowledging the inconvenience caused. While the quality of services may be strong, the administrative side of the business is clearly disorganized and undermines the overall experience. Reliability and basic communication should not be this difficult.

Julie is the best! Very talented and skilled with laser treatments and skin pen. Owner is extremely…read moreresponsive and accommodating.

Great experience! I had Julie do filler (Restylane) and was very impressed with her attention to…read moredetail, her skills, and her concern for client needs and care. I am thrilled with the results and would happily recommend her to anyone!

I would have rated based on the services, but I never got that far... I was given a very generous…read moregift of a gift certificate to another (now closed) local spa. I received an unsolicited email from Sanctuary early in January, saying goodbye to the other spa and saying they would honor gift certificates from that spa. I called IMMEDIATELY to make sure I would be able to use my certificate, as they said they would honor it. Except they don't. First, they couldn't find my number in the certificate list, the list was hard to read, it was a hassle, etc. They didn't call me back. So I went there, they made copies of the certificate, and said they would get back to me, never did. I called the company that issued the original certificate, and they said Sanctuary should absolutely accept the certificate. But when I went back, they said no, they were no longer accepting any gift certificates, there's no room for regular clients (didn't they tell me they couldn't look me up?), and I should try to understand their position. How about this... If you don't want to accept the gift certificates, don't send me an unsolicited email saying you will. And then don't make me work hard for nearly a month to tell me you won't accept it. This has to be one of most horrible new business development ideas of all time. Good luck to you if you want to deal with them. I will never give them my money.

Very bad experience, I buy groupon for hydrating facial and took and appointment the lady asked me…read morewhat r u looking for...and my answer was nice relaxing facial also exfoliation and extraction....she said that's good...but u purchased the coupon and how much did u pay. I said $75she said the facial is for $100 I can't do exfoliation, extraction because if you want to add this service to have to pay the difference. She did my facial the atmosphere was good,nice music but service was worst and that facial was done in 50 mins without the fack mask. I paid the difference nevermind,but next week I called the salon and asked if I buy the coupon for hydrating facial what service is included? Then I talk to the person about what happened and she put me on hold and said in that coupon it was not included as far as I know I buy these kind of groupon but this was a wrong choice. Alert. Be careful

Staff are friendly and courteous, professional atmosphere (hense the generous 2 stars), IF you're…read morefollowing things according to plan. If there are issues with your treatment, you may not receive a call back for weeks, and instead might have to keep calling them. I purchased the laser nail treatment with the "written guarantee". Before originally scheduling in January 2014 I confirmed over the phone that this was a money back guarantee, and the answering staff member confirmed yes, that they've never had anyone that the treatment didn't work on. One year and 3 treatments later, after following all instructions perfectly in addition to going above and beyond to be sure I was doing my part, my nail situation is worse, not one bit better. I was assured the entire time that I just needed to continue following instructions and scheduling appointments. No results. Now they're refusing a refund, stating that it's just a written guarantee that it works, meaning they'll continue treating at "no cost". I'd rather get that whopping $500 back for this bogus treatment then continue playing this game. Now I have to take Lamisil and risk my liver, or just live with this problem forever. Don't waste your money. I'm very disappointed.

Fantastic results from laser treatment here. Staff is extremely friendly and helpful!read more

HORRIBLE!!!!!!…read more Everytime I call I get the same male and he is EXTREMLY rude. He acts like he doesn't give a sh*t about patients. There also is a receptionist who is extremly rude as well. They refuse to give me a refund for my two remaining tattoo laser treatments even though I have a condition now (and have provided documentation!!!) and am unable to go the treatments any further. This is an asbolute disgrace. Oh, also, their "surgeons" are not American Plastic Surgeon Society certified. One has his bachelors degree as an electric tech!!!! One is an OBGYN! They were NOT trained properly!! Do yourself a favor, if you are going to spend the money go to a REAL surgeon like those at Thomas Jefferson University or The University of Penn. My current surgeon charges LESS per unit for botox then Monarch and is a BOARD CERTIFIED SURGEON!! Not a nurse or a LPN. A real surgeon the ONLY people that are supposed to do botox (do your research people!!) Dr. Wu at the University of Penn Department of Plastic Surgery I made the horrible mistake of not doing my research before forking over $1,000 for treatment. I also have never been to a med spa who made you pay for all treatments before hand like they did. I also never had any of my treatments be the same as the last. They even missed a spot during my third treatment and when I brought it up she was offended. (It turns white when lasered and my tattoo is black. It was very easy to tell) DO NOT DO NOT DO NOT GO TO MONARCH!!!! Extremly expensive and NOT worth the risk of serious health issues or complications! If they do not give me a refund after my last attempt I will be contacting the BBB and also my lawyer is already prepared to make it so that they are forced to close down. Oh, they also attempted to charge me a "late fee" for missing an appointment that when they called to confirm I stated I could not make it due to SURGERY. I also called the next day and they said the appointment had been cancelled. Yea there still trying to charge me the fee, haaa! Not happening This "med spa" is the ghetto version of a real Plastic Surgery place. They should be ashamed of themselves!

This place is the WORST! The staff is SO RUDE!!!!!!!! I had…read morean appt at another medspa for a refit reaction procedure and just wanted to get a second opinion so I went to Monarch. I called two days prior to make an appt for a consult for my second opinion. I walked in, the rude woman at the desk said "sign the paper" so I signed it, sat down, AND WAITED 45 MINUTES no one even came out to get me so I walked out! I heard the staff at the front desk giggling and fooling around they didnt even ask "do you want some water" "have you ever been here" nothing! The other medspa I had my real appt with gave me cucumber water, was so nice, asked me where I'm from, was so helpful, warm and made me comfortable. OMG MONARCH is the worst!!! SO SO SO RUDE! I am SO HAPPY I went elsewhere. UGH. DON'T DO IT!!!

Great experience with this location…read more I go to a EWC in my town and have a mediocre experience there, frequently there is hair patches I notice after I return home. I was in town visiting and decided to squeeze in a wax. I booked an appointment here pretty last minute via their app (super convenient, highly recommend). I only had to wait a few minutes. The person who waxed me, I can't remember her name, was very friendly but didn't spend the entire session talking my ear off, either. She did a bunch of shit they never do at my home location. She started with a nice dousing of what seemed to be baby powder. I'm not sure what the purpose of that was but I am intrigued. She did her thing and right before finishing, she noticed there were a few patches she missed and went back and GOT THEM. Mind blown. Great experience.

5/23/26 @ 5:30pm Mary Kate is BEYOND rude. She put me on hold for over five minutes, when I hung up…read moreand called back, she asked to hold again and when I informed her that I just held for over five minutes, she tells me "yea ok I am with a customer." Anyone that has any sort of customer service experience would have asked for information and if the call can be returned in x minutes or if I could call back in x mins as opposed to putting on hold indefinitely. When I called back a third time later asked for her name, when the manager would be in, and also suggested that in the future offering a callback, she stated that she was the manager (which I have a hard time believing as she spoke like a rude teenager) and that their corporate policy was that she had to put me on hold indefinitely as she could not call customers back. If this is really the corporate policy it does not prioritize customer service and your staff should be trained in phone etiquette and customer service.