Dr. Matsunaga and his Team are AWESOME!!!…read more Thank you for many years of your great care and attention to my needs. Cyrus

You know you're getting old when you need to go see the urologist. Fortunately, Dr. Matsunaga, Dr…read more Huang, and the rest of the staff are very caring and professional. They make you feel at ease and provide the best of care. Even the office staff is very pleasant and professional. I've never been kept waiting for an unreasonable length of time to see my doctor. I would recommend South Bay Urology to anyone who requires their services. Parking is plentiful and access to the building is easy coming from Torrance Boulevard or Hawthorne Boulevard. The building even has hand sanitizing stations located on each floor.

I want to compliment the staff ! The people handling phone…read morecalls and appointments now are doing a great job! A Special compliment For Julie who spent Time trying to help me . She was kind and helpful. Thank you Julie. Also a compliment for Jamie . Jamie assists the Doctor and she is helpful and encouraging. Thank you Jamie for so many years of kindness. Good Doctors have good staff.

Was referred to this doctor, but was so turned off by the woman that answered the phone I stopped…read morethere. Seems to be echoing what a lot of people are saying below. It's also a red flag to me to hear that a doctor isn't interested or professional enough to hear feedback in order to improve. People who answer the phone need to remember that a lot of people who are calling are scared with a new diagnosis, and that kindness would go along way. Simple kindness. This place is a NO for me.

Wow, an old-fashioned but up to date physician who is obviously not in medicine for the buck, but…read moreto deliver quality medical care. First, he spent the better part of an hour with me, asking questions, reviewing things, clarifying, and examining. He is really cheerful, very thorough, non-judgmental (I have 40 lb I should lose and not once did he ask me why I hadn't). Staff is also excellent there. My wait time was only about 10 minutes. Caveat: they don't take credit cards, so take cash or checkbook for your co pay. They do draw blood there for lab work, which my insurance company said wasn't done, so I did have to come back a day later, fasting, for blood draws, but that's not the practice's error, that's an error on the part of the insurance company. This is truly a wonderful, caring doctor.

office slow or non responsive to answer or follow up on requests…read more requested call backs are rare. you have to repeatedly try to get a response. I am a senior. I would not recommend him/his office as a primary care provider

HORRIBLE STAFF AND CUSTOMER SERVICE. why am i not surprised seeing all the negative reviews here…read moreabout the staff?? and what's odd to me is that the person responding just copy and paste the same exact response. you would expect that they would have done something by now. clearly not, because i am here writing this review. please do not ask for an honest feedback and just ignore it. you lose your credibility. here is my experience. just like the other reviewers, i have been coming to Torrance Memorial for 5 years. i have been seeing Dr Miller and NP Daniel which by the way, i truly love! i have nothing bad to say about them. they are both wonderful. They are the only reason why i havent left. If not for them, i woulda left a long time ago. but recently, when i referred my husband, the issue with the billing and the rudeness of the staff and their unwillingness to help had just really thrown me off. enough is enough. i have experienced the same just like what other people on here say, how they are on the phone and in person. Jared, what have you done to fix this issue? how come we are still all experiencing this kind of treatment from your staff like we owe them our health? If you could just put yourself in your patients shoes for a moment, perhaps you would understand why we are all complaining about the same thing and maybe it will be easier for you to grasp why this is not acceptable. Instead of you just copy and pasting the same exact text to every negative review on here, please do something about it. Do this healthcare provider and network truly care? Makes me wonder. i dont think its hard to find people that are more willing to do the job duties and will actually be happy to be of service. i am not the healthiest person so i see at least 5 different doctors. but this is by far, the worst group of people i ever had to deal with. the staff here are not trained to respect and help people. if you think you are not worthy of respect, go ahead and come to this office. the only thing they care about is billing you and your insurance. and when you ask them for an explanation, the only thing they will tell you, "it is correct and we cant change it" - no more, no less. GOODLUCK.

SHADY BILLING PRACTICE AND WORST CUSTOMER SERVICE are the two things that best describe this…read morehealthcare provider and facility. i made an appointment for a physical annual exam which my insurance covers at 100%. i had to wait for at least 2 months to be seen only to get a call 2 days before my appointment that they were going to cancel my appointment and the doctor will just do a phone appointment which to me didnt make sense because its a "physical" check up. i insisted to come in which they accommodated. this happened in july this year. what made my visit worse was when i was slammed by torrance memorial with almost $300 copay for an annual physical exam. i called my insurance company and they confirmed that annual physical visits are covered and that the doctor and torrance memorial billed it as a "diagnostic" visit instead of "preventive". my insurance company advised me to call the provider back to resubmit the claim and correct the billing code. i called the office to ask for an explanation in august. they said that the doctor did a "diagnostic" exam which explains why i had a high copay. i told them that was incorrect because i scheduled an annual physical exam. the lady i spoke with said they couldnt help me with the billing explanation so i decided to call the billing department and said that they couldnt do anything about it because thats how the provider wrote his notes. I message the doctor himself through the portal to no avail. my message was ignored with the attached invoice. the lady acknowledged that there was a mistake on their part. so i was told that she will have the manager call me back. i didnt get a call back in august. 2 months later, i received another bill from this provider. finally the manager named Hilda called me back for the first time. I was told that they billed it correctly and the doctor did a diagnostic exam because apparently i raised my health concerns which is normal in every physical exam. they still refused to correct the code and still didnt explain why they used such code when i made it clear to the doctor that i was there for a physical, he ordered the lab tests and asked if i have health concerns and my past medical history, which i answered truthfully. and because i did answer truthfully, it was billed as diagnostic. was i supposed to say i dont have any health concerns? i have seen other doctors and this wasnt my first physical exam. he then proceeded to give me referral to other specialists. these are all normal things and procedure in every annual physical exams. I LEFT THE OFFICE WITHOUT DIAGNOSIS FROM THE DOCTOR AND NO PRESCRIPTION. so, what did he diagnose? i asked them to correct the bill so i can pay the correct amount of copay. i never asked them to waive the copay because if i had to pay something. i will. im not someone that would make time to write reviews online as i am always busy. but i was compelled to. Hilda the manager, was very unhelpful and all she did was forward me to people where i would get the same answers. i have given them 3 months to get back to me and multiple chances to make things right. not only this place and staff are hostile and unethical, they made it seem like i was lying which was very offensive to me. the lady i spoke with back in august (could be Marissa which by the way, another unhelpful staff, and a Jessica or a Sylvia - because according to Hilda, she doesnt know who wrote the notes when i asked for the name) noted that i refused to speak to anyone in the office and the billing department said the same thing. if that was true, how come i waited 2 more months and even took the initiative to message the doctor himself in august and still i was ignored? go check the portal and you will find my ignored message in there. all i wanted was to understand why the doctor billed me the way he did. but the staff, the billing department and the manager Hilda said that they wouldnt change the billing code and everything was done correctly. if this is how this provider and facility work, SO BE IT. but this is the same exact reason why Americans lose faith and trust on the country's health care system and its a shame that a big medical facility such as Torrance Memorial operate this way. i will not recommend this doctor, facility and staff. the staff have jobs because of patients like us who patronize this facility. but if you dont like what you do and the things you have to deal with as part of your job responsibilities, Torrance Memorial should consider replacing these people. alot of people are capable of doing your jobs and hopefully this facility finds a team that will stay true to their mission and vision. cause until that happens "embracing the values of SERVICE, EXCELLENCE, KNOWLEDGE, STABILITY and COMMUNITY", is and will always just be a grandiose delusion.

Best Ortho care I've ever received, specialty staff conveniently on site & no need to go different…read morelocations for X-rays, MR's, therapy...been to many orthos & with my medial field back ground this a great place for your ortho care I highly recommend it.

This place is an Atrocity and should be shut down for incompetence, inefficiency and absolute…read moredisregard for patient care, patient respect and time. If you ever get assigned to come to this place, you might as well lawyer up. You have a better chance to take care of yourself with the money you get from winning a lawsuit than receive "care" at this place. This place is garbage. They make a patient come at a certain time and make the patient wait for over three hours! Just waiting for three hours! Such incompetence! This happened to us twice already!!! my mom waited over three hours for nothing! How are there not multiple lawsuits concerning beach cities Orthopaedics?!!!?!!!!

The best primary care doctor there is. No matter what city I move to, I travel all the way back to…read moreTorrance to see Dr Yu. Doctors have misdiagnosed me and Dr Yu doesnt do that. He really gets to know his patients and looks at the big picture. He is a complete professional. I highly recommend him!

He's one of the best Dr, in the South Bay, If you are…read morelooking for someone who cares about your well being, then he is it.

When you have a sick child you don't want to take them to just anybody. This is why my wife and I…read moredid our research and found PVMG to be just what we needed. Dr. Saad had great reviews and many years of experience and when we saw how well she was able to work with our child who had an ear infection we knew we would be seeing her for the foreseeable future. The office is very clean and they even have different entrances for sick patients vs. Not. The staff is super friendly and our son quickly made friends with everyone there! There is plenty of parking, but the only problem is that it can take about 15-20 minutes to get to the correct third floor entrance from the parking lot on a quiet day. We would recommend arriving to the parking structure at least 30 minutes just to be on the safe side. Overall we were very satisfied with the care and service of PVMG!

Have been going for several years for something specific and have started using them for yearly…read morecheck ups etc. I typically see Kia Brown, NP as she has more availability and I usually call shorter notice, and she is amazing. Literally will answer any question and even scheduled a telehealth as a follow up when I changed medications. Highly highly recommend the entire office, Dr. Sher is the best too, he is just harder to schedule due to all the specialties. Hardly a wait anymore and I'm usually in and out within 30-40 min. Many thanks to the entire group.

There are not enough positive things I can say about Dr. Hebbar. He truly cares about his patients…read more He goes above & beyond. His staff is compassionate & efficient. I highly recommend him. He's the best doctor I've ever had!

Office staff very professional and helpful. Dr. Hebbar takes his time and truly listens. Questions…read moreare encouraged. Dr. Hebbar is straight forward in his responses and the visit is very conversational in tone.