I had a 100% blockage to my LAD when I was 47 yrs old. I have an horrific family history of people…read moredying prior to 50 of heart disease. We have no cancer but both of my parents, my younger sister, my grandparents, both granfathers died young, at 49 and 63 of heart disease, 7 or my Dad's 8 brothers and my mother's 4 siblings....so much heart disease and only a couple people lived beyond 83 and many died in their 60s and younger. The NM Heart Institute was working through Presbyterian hospital at the time but not for long. There was a split and they built a wonderful facility across the interstate and we feel fortunate to have them. My cardiologist saved my life. He was a GREAT doctor, and I am alive today at 77 because of him and the Heart Institute. My husband died of cancer 19 months ago but used the Heart Institute over the years as have I. I won't be surprised if I have to use them in the coming years. I have gotten such good care over the years. They are outstanding. I most highly recommend them.

Trying to get an appointment... Got a message on my phone at 10:21 saying there was an appointment…read moreavailable and that I had until 12:21 to respond. I responded at 10:41 and the appointment was already taken and they informed me that when they send that message out they sent it to 10 people so you have to be sitting there all day long staring at your phone to be able to get a work in appointment when you really need one. AI is a terrible system

Been a patient for 2 years now and on my 5th primary care. First 2 MDs quit, 3rd one cancelled my…read moreyearly appt. for his vacation. Rescheduled with a NP who was fine but now won't rebook appts. since they now have a senior care team. Made my 1st appt. with the 2nd NP and she just cancelled. I guess I'll need to go to the emergency room for any help. Or see if UNM has any doctors left on staff.

Lovelace uses Dr. Gurules as a cardiologist. If you book an appointment with this doctor do not…read moreexpect him to show up. Who knows what he might be doing; however, caring for waiting patients is not one of the things he seems to be doing.

Great clinic. We come here for cardiac care and follow up appointments. Employees are friendly…read more This is part of UNMH.

AMAZING care! Doctor's, Nurse's and staff are all very personal & professional... I'm no stranger…read moreto hospitals and everyone at UNMH is amazing for the tremendous workload they face everyday!

I'm not a patient here, but one of my Mom's best friends in. Actually, she's been here quite some…read moretime. When we walked into the hospital we were quickly asked if we needed assistance. I'm not sure how new the hospital is, but it FEELS new(er). It's very clean without having that sterile, hospital feel. I like the signage. I was also amused by the vending machine that sells scrubs. I suppose that would come in handy should one of the employees forget or need a new pair of scrubs. The nurse who came to attend to my Mom's friend was very pleasant. She engaged in small talk about her own personal life and had a caring demeanor. Overall, I think it's a nice hospital.

Update: after speaking with a clinician not affiliated with Lovelace, apparently this is an issue…read morewith Lovelace. She said "I have heard unless you camp out there you get no communication" for such a small hospital this is crazy. First part So.... 2nd time here w hubby for surgery ie the bad news. It's difficult because I worked in healthcare for years long ago and wanted so badly to really like all about this hospital. But our doc, Dr Proffit is excellent. Bedside manner and of course competence are so important. He has both. Nice person and doc. BUT their communication and discharge planning are beyond abysmal. I know they have contract and traveling nurses but seriously folks, I got NO call from the time we went in to Westside and then at Heart. No how he's doing, no when he will be discharged no nothing. Having been a Kaiser patient for about 30 years in So Cal I know they have systems down to a science but I literally felt like saying "oh you want him go home, well you drive him" If you won't give me the common courtesy of letting me know you fail. Big time.

I have seen Dr Klein twice now and I have been impressed with her patient care. She takes time to…read morelisten and studies carefully the records I brought with me when I recently transferred to her. I find her office staff to be helpful and considerate. I needed to call in with a concern about care and received prompt attention. I have already recommended her to two other people.

I have been seen by about four cardiologists in two different states within the last few years. I…read morewas most recently seen by Dr. Klein as the result of some severe symptoms. This was the most superficial exam and consultation I have had by ANY MD. She was a terrible listener, and clearly skeptical of the accuracy or veracity of my description of the symptoms. She seemed distant, dismissive, and somewhat arrogant (The Goddess Complex). I have been on the Board of two large health clinics and have interacted with many highly qualified MDs.

Dr Mazer is not only rude, but did not follow through with such things as wearing a holster (never…read moredid get results after wearing it for weeks), never explained medications nor how to take them, and at least one occasion insulted me. In my opinion his treatment of my health issue was not properly addressed. If anyone begins atrial fibulation I would recommend someone else. I only began to get proper treatment with a different cardio specialist.

Very efficient and professional. Treated with dignity and respect. All our questions and concerns…read morewere addressed.

I parked in the new parking structure, then walked to the hospital, not a bad day for a short walk…read more Arrived at the 2nd floor where I took a number and waited till my number was called. Check in has evolved and is faster than it used to be. After check in I sat for about 10 minutes before I was taken for vitals. The staff are all very nice. I returned to the lobby, I waited about 15 minutes the audiologist took me for a thorough hearing test. Was sent back to the lobby where I waited 15-20 minutes, i'm shown into the observation room. My ENT Dr. Meiklejohn who has been taking care of my left ear for years comes in within 5 minutes. He has the best bedside manner, very gentle and explains everything as he exams you. We talked about goals for the future of my hearing and referrals were made. He walked me to the nurses station, filled a nurse in, bid me goodbye. The nurse set up my next appointment. Off I went for the short walk back to the big new parking lot. Could of taken the available cart ride. It was a beautiful morning and I was glad to walk in the fresh air. I highly recommend UNM Surgical Specialities Clinic.

Wow, this is really bad, like so bad that I'm having to contact the board about the Women's Pain…read moreClinic doctor Lauren Harris, NP. She wrote in my chart that I am an opioid addict and that she prescribed narcan (both of which are lies, and I am currently in contact with my PCP as well as waiting for calls back from every single board in New Mexico about Lauren. Not only have I ever taken an opioid pill (not even for my wisdom tooth removal), I told her straight out that I didn't want pills. She offered me ganglion shots or nothing, and then openly bold face lied about my drug usage. She also wrote that I have "treatment resistant anxiety" which is not true, I see multiple therapists weekly for my C/PTSD and anxiety, and if she were to actually read my chart then she would see that I have and always have had (since I've been going to my regular PCP at 9) a high heart rate with slightly elevated I would avoid Lauren at all costs, and that goes doubly for anyone who is immunocompromised; she refuses to mask and thinks she knows disabilities better than the people who have them. I would give her zero stars if I could. Absolutely the worst care I have ever received in my life. Before covid-19 killed my Mom and disabled me, she told me to never go to Lovelace because it was the worst hospital she'd ever been to. I should've listened, because not only was this a waste of time, but Lauren will be vindictive and lie openly about you in your chart. I will be taking drug tests to prove to my doctor that I take my gabapentin (for shingles post-herpetic neuropathy) as prescribed and the same with my Flexeril, both of which he was happy to prescribe me because this has been an ongoing issue since my first two covid infects in 2020. (Jan 2020 and then Oct. 2020). Lauren will make sure you don't get any care and she will do so gleefully.

The Emergency Department here is horrible! They gave me a wristband with another patient's name and…read moreI realized they had put all my check-in information into another person's chart. I had to explain to them what they did was a HIPAA violation. The triage nurse put the completely wrong reason I was there (unbeknownst to me at the time) which put me at the bottom of the list to be seen so I had to wait for hours and hours. I think they put the other person's triage info in my chart. The discharge papers listed the completely WRONG reason I was there so the discharge advice was also wrong! The entire staff was unsympathetic to everyone there and I saw numerous eye rolls by the staff when they were asked questions by the waiting patients. What a waste of time!!

A few months ago, I called the Heart Hospital by Lovelace and was able to rapidly get an…read moreappointment with Dr. P when my previous group would not get back to me and interpret the results of the test that they had run. In my first appointment she clearly explained what my previous test and procedures had shown and track a plan forward. Recently I had my second appointment and she was so very professional. She arrived in my room right on time and had reviewed our last visit and then explained the results of recent blood test. She has a very pleasant and understanding communication style which I like. I highly recommend her.