I called Saugus Overhead Door when my spring let go. Talked to Sal about my setup and he recommended a side drive as it was similar to what I had. The price was fair and installation happen when we agree do. 6 month later, he replaced my other door when the motor quit. Installation was under 3 hrs. I had an issue with one door light sensors wasn't working due the sun, which he repositioned and no problem after. He also adjusted a tension issue on the other with a run through lubing some rollers and door hinges. All Has been running like the day he installed. I highly recommend them for fair pricing and quality installation. read more

Have used Saugus Overhead Door for years. We have 2 automatic garage door openers and Saugus has repaired, and last time replaced. one of the overhead door openers. Sal did what he said he would do, when he said he was going to do it. The original visit to problem solve was very soon to our call, door opener was ordered and installed promptly. Sal is a professional and a pleasure to work with. read more

I called Saugus Overhead Doors because it not only needed service, but also because, besides needing service, I never got a key to unlock the door if the electronics failed - they failed. After calling, I expected the technician to arrive late - if at all, and charge a King's Ransom to make the repairs. Sal Difilipo arrived on time, replaced the spings, cables, lubricated everything, installed a new lock and cable, provided two keys, and reprogrammed three remotes. He made short work of it all. Sal was efficient, courteous, extremely knowledgeable and most fair with pricing. My experience with him and the company exceeded my expectations. 5 stars easy read more

We called Saugus Overhead Door Company to repair our electric garage door. They called us back in such a reasonable time.They exceeded our expectations. They , not only fixed the problem, but made corrections that will prevent future happenings. This company is professional, knowledgeable and courteous. We give them a 5 star out of 5 rating. The Vannah's . read more

We had a good overall experience with this company. Quick to call back, helped make a decision that was within my price range, install was well done although I wasn't able to pick the day for install and I like to be home when work is getting done. Sal and Arthur were easy to work with. read more

Sticker Shock! $200 labor charge for about 45 minutes work. The job was done at the scheduled time, by a very pleasant pro. Get an estimate before the work is done. My fault I didn't. read more

Go elsewhere! The entire company is a waste, from Amy (?) to Sal (?) Would ANY legitimate business say on their voicemail "All calls returned in an hour" and NEVER returns call...is that legal? Workers do not do the work they tell you it needs a part and bottom line you are stuck with the original repair. Lots of competition out there Check out google plenty of reputable garage door services out there June 2018 read more

Great assessment, great options, great service. Out with the old, in with the new in just a few hours with fantastic care and focus. I now have my new "garage door guy". read more

We live up the hill from their shop, but they are never open...even when they say they are... We need a door... Hellllloooooo!

If you have any garage door needs or emergencies give them a call. Sal called me back in an hour and came to my house later that same day. Great guy who knows his stuff. Professional and very fair prices. I will definitely use and recommend them. read more

Total pros. Called and spoke with Sal in the morning about repairing my garage door and he had it running like new that same day. Explained the process, no surprises, and pricing seemed very reasonable. Solid 5 stars for Saugus Overhead Door. read more

Very Prompt and professional Called me back right away and gave great service Would use again! read more

I am very happy with Sal's work. In fact I often get requests for Garage Door Repairs and or Installs and I would only refer Saugus Overhead Door. As a business owner myself, you want to make sure your customers are satisfied across the board! I highly recommend him! read more

I am very pleased and excited about my new doors! Sal was great very professional and easy to work with! Highly recommend

Hands down the worst experience I have ever had with a contractor. It's been over 5 months since Sal, who was quick to do so, collected my deposit. 3 trips to my house spread over 4 months, they have two garage doors installed, one with a black handle as shown in the quote, one without. One has the motor installed (doesn't work though), one they never started. The secretary has called me four different times now to schedule a time to come finish the install, which I tell her every time, the house is under construction and thanks to their garage door, it cant lock so please come any time and finish. Four calls, four different dates set, zero times shown up. When the first motor was being installed I pulled up to my house to see how things were going to find a section larger than a refridgerator box of charred and blackened pavers in a paver driveway that was less than a week old. When I questioned the two disgruntled men working there, they claimed they accidentally lit a box on fire with a cigarette but not to worry, it didn't catch the house. I called Sal in an uproar and he told me he "doesn't think his guys would light a fire", and never called me again about the issue, could have truly cared less even with the countless photos I sent. His secretary, one of the many times scheduling my next no show appointment, told me those guys were just hired and fired, and not to worry, the next guys they hire and send wont light any fires. So 5 months later, I have two garage doors, that don't match, one motor that doesn't work, and one door I can not lock. The best of it all is, I just found out by looking at my credit card statement, Sal took it upon himself to charge my card $1648.66 last month, without so much as mentioning it to me (or finishing my job and replacing the pavers his workers destroyed). So he collected the total amount for a job that is not complete, for a job that caused about $1500 in destruction to my property. There wasn't an honest, concerned, geniune, sincere or appreciated action by Saugus Over Head door or any of its employees. This was a lot more than just a bad experience. read more

Had a wooden garage door installed in Nov 2017. It was defective. Saugus Overhead Doot admitted in writing to the AG office that the door was defective and promised to replace it. It is the end of Julyv2018 and I am still waiting for them to complete the job. 37 excuses for the delay - no action read more

These idiots took literally over 5 visits and just a touch over 8 months to install my garage door. To make it even better, they didn't take the old door away and just left it in my driveway. Never going with them again. If I have to overpay for services, at least perform the service well and on a timely fashion. These guys do neither. read more

Couldn't be happier with our new door from Saugus Overhead Door. We replaced our garage door, all associated mechanism and the opener. We had a great consultation (evening meeting, which was great for us) and 2 weeks later, it arrived and was installed. The only reason I gave 4 stars instead of 5 is because we needed to get a follow up visit after original install; when my husband tried to open the door and then close it, it went back up automatically. We were able to disable it for a day until they came back to fix it. Seems like that could have been identified before leaving the original install. Very responsive in coming back over to get it all set. Very happy and would recommend to anyone else in the market for a new door. read more

Got 2 great new carriage house doors from these guys at a very good price for a rental property we own. We were able to pick out the exact model we wanted on a special order. It took about 2 weeks to arrive and was installed the next day. We couldn't be happier - the doors look great and we've received many compliments from our neighbors. Highly recommend! read more

Very god service. On time and on budget.

Personally, I have not had a good experience with Saugus Overhead Doors. I called for an estimate and they came out fairly quickly. I had to hound the company to provide a quote once they visited the property. Multiple unanswered calls, unreturned messages. When I finally received the quote, I was on the verge of giving up on them. The quote they provided was very competitive. I asked for a quote on a couple of specific door styles. I have sent multiple emails and called a couple of times all to no avail and we are now talking a few weeks. Too bad since they were competitive and have other decent reviews and I saw them working on a neighbor's garage. Very poor communication and customer service. Two thumbs down! read more

Went out to my garage in the afternoon and found one of door springs and cables on the ground with a sheared eye hook. Worried how I would find someone quickly to get the repair done. Asked a neighbor who installed their door and if they would recommend them. They said Saugus Overhead did a great job. I called and talked to Sal and he arrived later that day and got the job done. Friendly, professional, answered all my questions and asked if I had any concerns. Though bill was a little high but when asked around found out it was fair. Would absolutely use again. read more

Very happy with the selection of garage doors available. They were helpful in selecting a style and color that looked best with our house and satisfied with the quotes we received. Service is great and were flexible when scheduling an installation date. They removed and disposed of old doors and did a great job installing the new ones and cleaning up. Thanks Sal and Tom! read more

Found them in the yellow pages yesterday and scheduled an appointment. They arrived early today, installer was professional, courteous and very knowlegable. Did a great job, highly recommended. read more

Great job removing my existing garage door operator and installing the new one. Very professional and courteous.

Have nothing good to say about this company. They said my door would be in 2wks, came in 8wks and in between that time I couldn't get ahold of sal at all just his answering service. Then when came to putting in my door sent out a guy that had no clue what he was doing and once sal decided to call me back ended up coming to put in himself it took from 930am to 5pm missed my daughters gymnastics class and my 3rd day at my work and didn't seem to phase him at all!!! How he stays open is beyond me .... Blamed on the guy who he sent out and he couldn't control the door coming in on time. You think after missing my work and daughters class there would of been some discount for the trouble. I highly recommend not using them!!!! read more

I am very pleased with the new garage door that was just installed on my garage. Sal was very meticulous with his installation. I can tell he takes pride in doing a good job because he took the time necessary rather than rushing it through. The neighbors like it too. I highly recommend him. read more