There are no words for the grief, suffering, pain, and devastation I have experienced every single…read moreday since what was supposed to be a minor surgery with Dr. Daniel Perez and Michael M Siew. According to my subsequent medical evaluations, critical parts of my skull base were removed, and muscles and tendons were disrupted from my palate and skull base--outcomes I did not understand to be part of the procedure I consented to. Since that surgery, I have experienced severe difficulty holding my head upright and breathing normally. Afterward, I struggled to obtain clear and consistent answers about what had been done during the procedure.. I was left trying to understand what had happened while navigating devastating physical consequences and searching for doctors who could help me. I continue to endure unimaginable physical suffering while searching for answers and treatment. Every medical appointment has become an enormous physical challenge, and I am deeply frightened for my future. Patients place an extraordinary amount of trust in their doctors. I am sharing my experience so that others understand why I believe it is so important to ask questions, understand exactly what a procedure involves, and seek additional opinions when necessary. I will continue asking the question : Why was this done? Until I receive an honest account.

I had really high hopes for this place as it's highly rated. I have had bad experiences with dental…read morework so I was looking for a place that would ease my concerns for getting extractions done. Unfortunately that was not my experience here with Dr. Pugao. I went for a consult for extractions and when he walked in the room he introduced himself then sat down and had his back turned to me for the first few minutes and answered my questions in an extremely cold and rude manner. The only explanation for his behavior that I could come up with is because initially I had asked if they could prescribe something stronger than ibuprofen, because in the past it had done nothing for the excruciating pain of my last extraction. At that point, he had probably drew a false conclusion that I'm just looking to abuse medication and decided I'm not someone worthy of his respect and patience. I asked if it was possible to send my medications to the pharmacy early in the morning on the day of my surgery and he seemed annoyed that I would ask such a question. I explained that in the past that its been a struggle for me after operations because it takes a really long time for meds to be ready and it was torture waiting for the rx to be ready. He said "thats the pharmacy's problem." How condescending of this doctor. Why would anyone want to be operated on by this man after being spoken to this way? Yes, Dr. Pugao, I am well aware that pharmacy wait times have nothing to do with your practice and thats the pharmacy's problem, thats why I am asking you if there's anything you can do to help me avoid that. I mentioned that I have mental trauma from getting my other wisdom teeth extracted and he did nothing to ease my concerns that I had experienced in the past. He seemed offended when I brought up my concerns, as if I was attacking his own ability as a surgeon. I was in no way rude or disrespectful when talking about concerns. By the time he finished the consult and left the room, I was in tears. I was in complete shock with the way I was spoken to and the dental assistant just said, Oh he's just very thorough. For someone like myself, who has extreme anxiety over extractions and operations in general, this place is not accommodating. Its taken me years to finally build up the courage to address my remaining wisdom teeth after years of putting it off, because of my anxiety, and this consult was such a devastating experience for me. I understand that as a surgeon you have to be direct and set clear expectations when going over what to expect for an operation, but there's a huge difference between being direct and being smug, aloof and downright condescending. I'm sure he does great work but I wouldn't let anyone who talked to me that way operate on me. It's unfortunate because most patients will accept this type of behavior just because they're the medical professional and think this type of behavior is just to be accepted as a patient. Do better, High Desert Oral & Facial. You have a physician who falls completely short of the first portion of your mission statement: "Treating each patient as an individual with unique concerns and needs" I realize my situation is unique, in that I have extreme anxiety about dental work and operations, but kindness, patience and understanding is the easiest thing a professional can practice and Dr. Pugao behaved completely opposite of that. Maybe it was my fault, and I should have asked the front office for a doctor who actually will listen to a patient's concerns and show an ounce of compassion. This consult I payed for was a complete waste of money as I will definitely not be returning to this practice for my procedure.

Awesome care I had two implants done and the staff care so much about each and every patient. I…read morewould recommend anyone here.

Dr. Feuille and team are absolutely the best dental team in town. They are so thoughtful and do…read moretheir best to ease any fears. The go above and beyond to ensure that you have these best possible care. Truly a class act team.

Great experience with knowledge and friendly professionals. I had a number of difficulties…read moreincluding jawbone and broken teeth. These guys are the best. Very personable and very professional. John Watterson

HORRIBLE Billing experience. I do not recommend going here unless you want to be hit with an…read moreunexpected bill. I went in early December for a crown procedure and received good service from Dr. Stein. I had a second visit to complete the procedure on December 23. On both my visits, I asked for an estimated cost and twice I was told I would not have to pay a thing. Come February 2025, and I receive a bill for hundreds of dollars! Unbelievable. I called the clinic to ask for ana explanation, and the staff was not helpful and unprofessional.

Awful, would give zero stars if allowed. . Waited almost an hour in the waiting room, then we were…read morecalled to see Dr.Yates. We then sat there for another 30 mins, no sign of Dr.Yates, so we left. Based on the other 1 star reviews, this looks to be the norm. We were then required to see a doctor's assistant before we left, no idea why. The one thing they were quick about was collecting the co- pay before we even began waiting. They were lightening-fast about that. Unless you live on the west side and/or have all the time in the world to account for their sloppy scheduling, I'd say avoid this place.

---- 'ONE STAR' -- maybe unfair because I didn't have their service, fact is I had an appointment…read morebut canceled just hours before. Reason: several days before I stopped in just to make sure my insurance would cover the expense of having two molars removed. During that visit I was informed that their dentist had ordered a "CT SCAN" and my insurance would not cover the $400 charge. No argument but the night before my appointment I balked: --- I'm 80 u]years old and have had my share of dental work and have never, ever had a dentist require a CT Scan for any reason. Right, they just happen to have CT equipment in their office ---- "$400" ---- NO WAY, I canceled out and called/ Dr Mark Marshall who scheduled me the very next day ---- 'NO CT SCAN NEEDED' ----

From the moment I called to schedule my complimentary consultation until the time I walked out the…read moredoor, I was treated with genuine kindness, professionalism, and respect. Even though I arrived a little late, everyone greeted me with warm smiles and made me feel completely welcome. The office is beautiful, modern, and equipped with impressive technology. The technician who took my X-rays was outstanding--thorough, gentle, and very professional. Dr. Alessandro Retis took the time to carefully examine my mouth, explain my options, and answer every question I had. I especially appreciated that he wanted to contact the dentist who originally placed my implants because he recognized they were high-quality implants that could potentially be used rather than unnecessarily replaced. That thoughtful and conservative approach gave me a great deal of confidence. The team also showed me the materials they use and explained their commitment to giving patients the best possible smile. One thing that really touched me was when they shared how rewarding it is to see the joy on their patients' faces after treatment--sometimes even bringing tears of happiness to both the patients and the staff. That spoke volumes about how much they truly care. James was wonderful in explaining the financial options and financing available. Everything was presented clearly, with absolutely no pressure. Freddy was equally exceptional. He carefully walked me through the treatment plan, explained the laboratory process in detail, answered every one of my questions with patience, and made sure I understood everything. I never felt rushed. What impressed me most was the outstanding customer service from the entire team. They encouraged me to take my time, think everything over, and let them know if I had any additional questions. There was never any pressure--only kindness, honesty, and a sincere desire to help. Based on my experience, I would absolutely recommend El Paso Family Dental to anyone looking for a caring, knowledgeable, and professional dental team. Thank you all for making such a positive impression on me!

My kids have been going here for about a decade with Dr Moellere. Now under new management, and…read moresome remodelling, there hasn't been any issues. I would recommend trying out this dentist with no questions asked. Good suppoet and knowledge to help your kids. Just make sure they brush and floss to avoid the unexpected dentist visits.

#1. Try calling and you will not be able to get through…read more #2. Try leaving a message and not receiving a call back. #3. Finally make it in for an appointment then they state they will call you back for another appointment at the GWW Office and nobody calls back. #4. I paid $255.00 cash and still cannot get the service that I deserve!!! Very dissatisfied!!!

This is a busy practice and the staff is super friendly. The practitioners are caring and will map…read morea way for progress for you. Not only do they do advanced dental surgery, but they also do Botox and other injections.

So far so good. Sis had appmnt at 1030, so far all good. Now niece in for her first dental visit…read more Staff seems very friendly and professional. Se habla español. Office is clean, as are lobby and restroom. I will update if need be after my niece's visit.

From the owner: Salome & Lyon Family Dentistry has been serving the El Paso community for over 40 years. We take…read morepride in delivering dental excellence in a truly comfortable, friendly, and inviting atmosphere. Our team strives to help you achieve your dental goals through flexible treatment plans with options that support patient choice. We know you also have a choice in selecting your dental provider, and we sincerely thank you for trusting our team with your smile.

Dr. Caldwell and his staff are absolutely AMAZING! They take their time and make sure things are…read moredone correctly, and they make sure that you are informed and comfortable all throughout the process. I highly recommend Dr. Caldwell and his team! Thank you for everything!

Dr. Stephen Caldwell is the best Periodontist in town. My 73 year old mother could not eat anything…read morebecause her gums had receded so much, it would cause her alot of pain to eat. She couldn't use her dentures because they wouldn't stay in place because she had no gums. Dr. Caldwell placed 4 implants on the bottom portion of her mouth. She never complained of any pain during the process. Dr Caldwell listened to her, was very patient and empathetic with her situation. One year later, she can now eat everything. She feels confident, and no longer embarrassed to smile. As for the entire office staff, kudos to all of them. They are attentive, friendly, helpful and true professionals. THANK YOU SO MUCH FOR HELPING MY MOM!

Had a cavity filled in 10 minutes. Great friendly people there! The doctor was really friendly and…read moreso was the assistant. Front staff was also very nice. Price was really reasonable also!

My wife loves them. Convenient hours for her work schedule. Accepts credit cards and her insurance…read more She was in great pain due to a cracked tooth. It was a Saturday afternoon so she had to search for someone. EZ was open and could see her right away. She got it handled, reasonable price and she couldn't be happier

I've had such great experiences with every visit. Everyone is polite, helpful, and I always leave…read morein a good mood. They get me in quick and take care of my dental needs and don't jerk me around with pricing. And of course Dr. Greff was pleasant as usual, and happily answered my questions. Shout out to Jody and Kait for being huge Chris Brown fans #grind

they charge fees even when you do not have work done with them. Multiple people are experiencing…read morethis issue with this offic.