So far so good. Sis had appmnt at 1030, so far all good. Now niece in for her first dental visit…read more Staff seems very friendly and professional. Se habla español. Office is clean, as are lobby and restroom. I will update if need be after my niece's visit.

From the owner: Salome & Lyon Family Dentistry has been serving the El Paso community for over 40 years. We take…read morepride in delivering dental excellence in a truly comfortable, friendly, and inviting atmosphere. Our team strives to help you achieve your dental goals through flexible treatment plans with options that support patient choice. We know you also have a choice in selecting your dental provider, and we sincerely thank you for trusting our team with your smile.

Awful, would give zero stars if allowed. . Waited almost an hour in the waiting room, then we were…read morecalled to see Dr.Yates. We then sat there for another 30 mins, no sign of Dr.Yates, so we left. Based on the other 1 star reviews, this looks to be the norm. We were then required to see a doctor's assistant before we left, no idea why. The one thing they were quick about was collecting the co- pay before we even began waiting. They were lightening-fast about that. Unless you live on the west side and/or have all the time in the world to account for their sloppy scheduling, I'd say avoid this place.

---- 'ONE STAR' -- maybe unfair because I didn't have their service, fact is I had an appointment…read morebut canceled just hours before. Reason: several days before I stopped in just to make sure my insurance would cover the expense of having two molars removed. During that visit I was informed that their dentist had ordered a "CT SCAN" and my insurance would not cover the $400 charge. No argument but the night before my appointment I balked: --- I'm 80 u]years old and have had my share of dental work and have never, ever had a dentist require a CT Scan for any reason. Right, they just happen to have CT equipment in their office ---- "$400" ---- NO WAY, I canceled out and called/ Dr Mark Marshall who scheduled me the very next day ---- 'NO CT SCAN NEEDED' ----

My kids have been going here for about a decade with Dr Moellere. Now under new management, and…read moresome remodelling, there hasn't been any issues. I would recommend trying out this dentist with no questions asked. Good suppoet and knowledge to help your kids. Just make sure they brush and floss to avoid the unexpected dentist visits.

Dr. Retis and his team are top notch. He took the time to listen to my concerns and came up with a…read morecustomized plan to fit my individual dental needs. Thank you!

Great experience with knowledge and friendly professionals. I had a number of difficulties…read moreincluding jawbone and broken teeth. These guys are the best. Very personable and very professional. John Watterson

HORRIBLE Billing experience. I do not recommend going here unless you want to be hit with an…read moreunexpected bill. I went in early December for a crown procedure and received good service from Dr. Stein. I had a second visit to complete the procedure on December 23. On both my visits, I asked for an estimated cost and twice I was told I would not have to pay a thing. Come February 2025, and I receive a bill for hundreds of dollars! Unbelievable. I called the clinic to ask for ana explanation, and the staff was not helpful and unprofessional.

I had really high hopes for this place as it's highly rated. I have had bad experiences with dental…read morework so I was looking for a place that would ease my concerns for getting extractions done. Unfortunately that was not my experience here with Dr. Pugao. I went for a consult for extractions and when he walked in the room he introduced himself then sat down and had his back turned to me for the first few minutes and answered my questions in an extremely cold and rude manner. The only explanation for his behavior that I could come up with is because initially I had asked if they could prescribe something stronger than ibuprofen, because in the past it had done nothing for the excruciating pain of my last extraction. At that point, he had probably drew a false conclusion that I'm just looking to abuse medication and decided I'm not someone worthy of his respect and patience. I asked if it was possible to send my medications to the pharmacy early in the morning on the day of my surgery and he seemed annoyed that I would ask such a question. I explained that in the past that its been a struggle for me after operations because it takes a really long time for meds to be ready and it was torture waiting for the rx to be ready. He said "thats the pharmacy's problem." How condescending of this doctor. Why would anyone want to be operated on by this man after being spoken to this way? Yes, Dr. Pugao, I am well aware that pharmacy wait times have nothing to do with your practice and thats the pharmacy's problem, thats why I am asking you if there's anything you can do to help me avoid that. I mentioned that I have mental trauma from getting my other wisdom teeth extracted and he did nothing to ease my concerns that I had experienced in the past. He seemed offended when I brought up my concerns, as if I was attacking his own ability as a surgeon. I was in no way rude or disrespectful when talking about concerns. By the time he finished the consult and left the room, I was in tears. I was in complete shock with the way I was spoken to and the dental assistant just said, Oh he's just very thorough. For someone like myself, who has extreme anxiety over extractions and operations in general, this place is not accommodating. Its taken me years to finally build up the courage to address my remaining wisdom teeth after years of putting it off, because of my anxiety, and this consult was such a devastating experience for me. I understand that as a surgeon you have to be direct and set clear expectations when going over what to expect for an operation, but there's a huge difference between being direct and being smug, aloof and downright condescending. I'm sure he does great work but I wouldn't let anyone who talked to me that way operate on me. It's unfortunate because most patients will accept this type of behavior just because they're the medical professional and think this type of behavior is just to be accepted as a patient. Do better, High Desert Oral & Facial. You have a physician who falls completely short of the first portion of your mission statement: "Treating each patient as an individual with unique concerns and needs" I realize my situation is unique, in that I have extreme anxiety about dental work and operations, but kindness, patience and understanding is the easiest thing a professional can practice and Dr. Pugao behaved completely opposite of that. Maybe it was my fault, and I should have asked the front office for a doctor who actually will listen to a patient's concerns and show an ounce of compassion. This consult I payed for was a complete waste of money as I will definitely not be returning to this practice for my procedure.

Excellent! We had gone to another oral surgeon in Las Cruces. Waited an hour and a half to see…read morethe Dentist, only to spend less than 8 minutes with us to give us limited information and an obscene estimate. An orthodontist friend referred us to High Desert Oral & Facial Surgery, where we saw Dr. Furchtgott . She is kind, professional, and patient. She spent the time with us looking at the x-rays and explaining what needed to be done, with options. And at a reasonable fee. Also explained her limits, and what needed to be done with our local dentist.

Friendly, professional, doesn't get in a big hurry, pays attention to detail, takes care for pain…read more Highly recommended.

From the owner: Specializing in: - Dentists…read more- Implant Dentistry - Prosthodontists & Denture Centers