Both locations were amazing. My son had treatment for three years and every appointment was a…read morestress free appointment.

I took my son here for his braces and really have no complaints. The service is great and we get…read morevery good support from the staff. I do not have experience using the previous dentist so can not compare the two. With as many patients that come through here, the worst is the wait time when many patients come through primarily when school is over for the day on some occasions. I expect my son's teeth will be in good shape in a matter of no time.

Came to Juarez to do some paperwork. I ended up at the dentist. Very easy to do appointments. I had…read morea cavity for years. Doctor Victor Luna helped me out. Awesome customer service! Did a tooth extraction in just like 30 mins.

Great staff n great dentists... Love this place, come check it out... It's convenient to many other…read moreplaces... Just jump over to CD. Juarez...

I pay $160 per month, but I'm sure each case varies. Either way, I have always gotten outstanding…read moreservice. I love their flexible hours. The orthodontists are passionate about their job, and I was impressed with how much volunteer Service they do around the world. The staff listens and empathizes. They also always offer cookies after your visit. Most of all, their professionalism surpasses any other Orthodontist in the area. They have two locations, one with Texas Kids Dental on the west side and this one on the east side. I highly recommend it!

Great service, Great doctor and helpers, friendly, nice facility, and they turned my teeth into a…read morebeautiful smile!

Back at Dr. Wilbanks who is really one of the best orthodontist in town. My son had a metal piece…read morethat was hurting him over the weekend. Without an appointment, Sean was able to get an appointment first thing this Monday to address the situation. Dr. Wilbanks always put patient treatment first. He is dedicated and very patient friendly .He is also a Invisalign provider.

From the owner: Welcome to Wilbanks Orthodontics, your go-to source for advanced orthodontics with a personal…read moretouch. Our well-established practice has been creating beautiful, healthy smiles since 1975. Dr. David S. Wilbanks is committed to fostering a welcoming, non-corporate environment to ensure that you receive individualized service and never feel like a number. Our caring orthodontist and team of professionals strive to create meaningful, lasting relationships with our patients, calling them by their names and treating them like family. Come visit us today for your orthodontics in El Paso, Texas. We are happy to serve those in our community, as well as those in the surrounding areas, including Santa Teresa, Sunland Park, and Las Cruces, New Mexico.

Smile Straight Orthodontics on Zaragoza is a wonderful office staffed with the best people…read more Everyone is so friendly and time efficient, it's always a joy to return.

I love how friendly the staff is every single day i come through for my follow up appointments…read more Whether i need a walk in to fix my wire or have to call to reschedule an appointment, they are always so professional and courteous. Though this waiting area is a bit smaller than the one off Dyer, the seats and chairs are comfty. Its nice that they always play an entertaining tv show too while you wait. When i first signed up, i was a bit unsure at first at how the care plan will cost and whether i would be able to get a retainer without extra charges and what not. So i talked to one of the financial personnel, Cristina, and she was able to put in writing for me exactly what i could expect for the fees with no surprises down the line. I felt so relieved! This place has the best rates and customer service around. Steer clear from Smile Life at all cost! Lol

Dr. Teng and his team have been nothing but amazing and caring during my two year braces journey…read more Both West and East side locations have the welcoming environment you want and look for in an orthodontics office. I want to thank the whole team for being patient and supportive through it all!

I am over 70 and had braces in my forties and I just needed a new retainer. After an initial…read moreappointment they referred me to another dentist. I went and he cleared me. Returned to JT Othodontics with the clearance from the dentist. They never called me back. Just so they know I found another orthodontist who was happy to fit me for a new retainer after applying braces to my lower front teeth. I only had to wear the brace for a month but now I have a new retainer over straighten teeth. Will never refer anyone to this orthodontist.

From the very 1st day I made contact with "Smiles Orthodontics" staff over the phone it was a very…read morepositive experience. To begin with their staff is patient, caring and want to make sure you understand the whole process. Smiles Orthodontics office feels fresh and calm. You will immediately feel you are now part of their orthodontic family/community. On the first day You will receive a tour of the office. Dr Menendez listens and makes sure you feel comfortable with the process. Their prices are just right and their payment plans are thoughtful. We are happy to have found such a caring orthodontic team.

Wonderful staff. Very professional and friendly. We are super pleased with them! I highly recommend!read more

Overall, I won't be back to this office. I understand that offices are doing the best they can…read morethese days but you reach a point where poor customer service is inexcusable. Reception and front office was rude when I first arrived. Yes, we are all stressed but you don't have to be disrespectful. My cleaning was sub-par and probably the worst I've ever had. They have a crazy credit card payment system and they may have charged me twice because they thought it didn't go thru. The doctor was very thorough and I felt comfortable with working with him. Last, since I will not be returning, I asked for my medical records to be sent over to the new office. Good luck with that process as they won't answer the phone or respond to emails. It will take at least a week to get them transferred over according to the person who handles that process. Don't be fooled by the low intro prices they offer, it's not worth it and the other charges can get expensive quickly.

Short version: SMILE HEROES IS AMAZING. A++++. Highly recommend!!!…read more Long version: Just moved to the area and two weeks ago, my three year old son woke up with his face, swollen on the right side. Needless to say, it was a trip to urgent care because it was Sunday and there were no dentists open. He had an abscess tooth. Antibiotics were prescribed and we were told to watch throughout the day to see if the swelling went down or grew worse. By the next morning we were noticing a slight worsening and so on the the E.R. we went. (I preface all this to give you the best picture of a family, scared for our little boy and unsure what to do or where to go). The E.R. doctor told us to get a dentist, right away. Here I am, completely at a loss. I do a quick Google search and there is Smile Heroes with top ratings and stellar reviews. "Sure," I think, "this is the internet. It's easy to pad the opinion to get clients." I called to gauge the atmosphere and was greeted by a friendly receptionist. More than that, I explained my son's dilemma and she was legitimately concerned and intent on getting us in as soon as possible. I'm feeling better. Here's at least one person who seems to care and not put on the clinical robot facade. Okay. Onto the Dentist... WHICH WAS AMAZING (two times amazing!) First off, the setting is brilliant. The dentists have made the place to be a sort of gaming center, which immediately engaged my children and stifled all those 'scary dentist fears'. The kids played, we filled out the paperwork in peace and the staff was incredibly helpful. My wife was able to go in the back with my son. The dental assistants were very gentle with him and with her concerns. And then Dr. Pham was in to see them within a few minutes. He was very kind and thorough in his examination. He identified the problem and recommended we get my son in that very evening to take care of the tooth. So my wife comes back that night with my son and he is happy to go back and play! Unfortunately for him, there was not much play, because the dentist was incredible efficient in getting him back and settled in a room where my wife held him while a movie played. All my wife's questions and concerns were addressed. The procedure was extremely quick. My son was well taken care of, throughout, and Dr. Pham even called that night and the following morning to check on him. Dr. Pham has a gift of empathy and patience that put us all at ease. He is REALLY GOOD with children. He and his wife even came out to chat with us after our son's check up, just to get to know us. His wife played with our kids while we talked. Such a great couple! I cannot recommend this establishment enough. These people legitimately care, which is unfortunately not something you find in many businesses, today. Everyone on staff is respectful and friendly. Such a wonderful experience. My family is so blessed to have found Smile Heroes.

I wouldn't even give them a star, my daughters literally sit in a chair for an hour before they are…read moreattended. Look somewhere else if you could. Don't waste your time to be treated the same.

Although the orthodontist comes recommended, they have a serious issue with scheduling (even prior…read moreto COVID). My son has been coming here for a year and we have consistently had to want to wait 45-60 minutes BEYOND our appointment time. The complete lack of disrespect for patient's time is unacceptable. We will never come here again, even though our other children need orthodontist work.

Me encanto el servicio! Muy buen dentista!read more

From the owner: Dentista especialista en bebes, niños y adolescentes. Ortodoncia y ortopedia. Niños con necesidades…read moreespeciales, labio y paladar hendido. Atención por especialistas para cualquier integrante de la familia.