Great experience from start to finish. The staff was friendly and professional, and Dr. Nestor made…read moreme feel comfortable and well taken care of throughout my visit. The office was clean, efficient, and welcoming. Highly recommend!

Let me began this review by stating that I'm one of those strange fruit that actually like going to…read morethe dentist ha. Nonetheless, I have been to a couple here in East El Paso (they'll remain nameless), that have not been satisfactory in my book. Dr. Kirwin is so awesome. She has excellent bedside manner, is extremely thorough and highly professional. You can tell she takes great pride in her work, and for that I am so grateful! I recently got a filling and a crown done. My new crown has me feeling like royalty! See what I did there?? No seriously though, the fit and color match are perfect, and the timing it took to come in was so quick! I will be coming back here for any further treatment and cleanings. The staff was also very accommodating with my availability and would give me a courtesy call if there was a cancellation on a preferred day. I really appreciate that! Sometimes it's hard to juggle life and little blessings like that are a breath of fresh air. I recently scheduled an appointment for my husband as well. He hasn't had the best dental experiences, but I have high hopes that we finally found a match for our family! Yay! Highly recommended.

This place is money hungry!!!!! I don't know why I continue to answer the phone when they call me…read moreto schedule my regular cleaning. I always leave wanting to cry because they up charge so much!!!!!! One time I left with a bill of over 10k!!! Hugo the dental hygienist needs to work on his attitude

I couldn't be happier with the treatment and care I have received with this dentistry. I wish I…read morecould rate higher than 5 stars. I originally was going to go to someone else, but they were booked and said they work with The Dentist. I was hesitant but was able to get in right away. I showed up and the lady at the front desk was EXTREMELY kind and patient, and was understanding about me being in a lot of pain. I had X-rays done and the examination, and I advised them I had a ton of anxiety from awful past experiences. Every single person who attended to me last Saturday and today have been nothing but kind and informative. I was still scared but they made sure I felt no pain before doing work, and always checking in to see if I was okay. Even wiping my tears I could not recommend them enough, especially if you have extreme dental anxiety.

I came to this office about a year ago for a wisdom teeth consultation. My bottom right wisdom…read moretooth was wrapped around nerves and growing into itself. While the clinical staff was polite and I appreciated their honesty in admitting they weren't comfortable performing surgery on that specific tooth, the administrative and management side of this business is an absolute train wreck. An entire year after my appointment, I received a casual text message from "Kayla" stating that they were just now processing a dental insurance claim from May 28, 2025. They asked me to text them back either the billing zip code or the primary subscriber's Social Security Number. Because texting an SSN is a massive data security risk, and waiting a full year to process a claim is incredibly sloppy, I left a review calling out the delay. The owner immediately responded to my review with a blatant public lie, claiming they had called and text blasted me "throughout the year trying to get this fixed" but that I had ignored them. Fortunately, I have the receipts. I uploaded screenshots of my text history with this office proving that every single communication they sent me over the last year was an automated marketing push trying to get me to schedule a routine cleaning. When I called the office to confront them about this, the receptionist looked at my file and completely contradicted the owner's response. She admitted their internal records show they only attempted to contact me about insurance ONCE in August 2025, and then sat on it for nine months until today. It gets worse. When I spoke to the manager about why the owner publicly lied on Google and blamed me for "ignoring" them, his actual defense was: "Maybe if you answered when we called for a dental cleaning, we would have asked about insurance too." Expecting a patient to telepathically guess that a routine marketing call for a cleaning is actually an urgent insurance issue is completely absurd. Instead of taking accountability for a massive back-office delay and fixing their dishonest public reply, management chose to double down on gaslighting. Prospective patients should beware of their highly disorganized billing practices, their sketchy requests for sensitive data over text, and their complete lack of integrity when caught in a mistake. Receptionist I spoke to was Samantha and the manager was Uriel

Friendly, fast, and kind service. I was extremely pleased with the work Ms. Norma and Ms. Leo did…read morewhile I was in their care.

I encountered significant issues with the administrative processes at the clinic, leading to…read moreconfusion and dissatisfaction with my treatment. During my consultation, I was informed that my entire dental procedure could be completed in one sitting due to having to be off medication for a significant period of time before and after treatment. A quote for my treatment plan was provided and thoroughly explained to me at that time by Alyssa. Unfortunately, upon contacting the clinic after completing the required medical clearance form, I received conflicting information regarding the cost of my treatment and me stating I need all treatment done same day. Despite asking for the amount twice for all treatment from the staff, I was provided with a different amount over the phone, less, compared to what was communicated to me upon arrival at the clinic. I was then given a new version, which I assumed to be identical to the plan discussed during my initial consultation when they asked if I brought my treatment plan and I said no. Upon reviewing the initial plan after payment, I discovered discrepancies in the quoted amounts. At that point, I felt compelled to proceed with the treatment, despite concerns about the accuracy of the charges, as my mouth was already numb, and delaying the procedure would have significant implications for my health as I can't afford to be off my medication for an extended period but ending up will still having to find another provider elsewhere to complete treatment that was not provided even after relating over the phone and at appointment several times. I am deeply disappointed by the service provided by the rude administrative staff at Sun Ridge Smiles. Instead of taking accountability for the discrepancies, they attempted to shift blame onto the GEHA insurance representative with whom they had spoken during my initial consultation. I was informed by the office manager that communication with the owner, who also served as the dentist I consulted with initially, was not going to happen and her would be "as far I'd get." ****Please exercise caution when considering this clinic as I didn't see the past reviews with same issues regarding cost. ***

High quality service. Love their staff. Dr. Acevedo very kind and explains the procedure making me…read morefeel relaxed. Extremely intelligent dentist.

0 Stars. I had a broken tooth and wanted to try a Dentist a little closer to home. The Front Office…read moreReceptionist Elly was extremely rude to me the whole time to where after I registered and made an appointment i decided to call and cancel because of that. When I called to cancel, she was all of a sudden very nice and empathetic. I ended up going to my old Dentist Green Family Dental. They were very nice, professional and wanted my business. I paid them1600 right then and there for the first treatment.

I am afraid of dentists, so I always walk in to a dentist's office with some apprehension. For this…read morereason, I am particularly pleased to recommend this clinic. They're located smack dab in my neighborhood, so they are close enough that I'll never be late to an appointment, which got me through the door. I look forward to continuing my treatment plan here. First and foremost, I received excellent care and friendly service at Pebble Hills Dental Care. They immediately offered me refreshments. They had my insurance information ready from my initial call to schedule my visit. Very efficient. Dr. Lagoo's staff took the time to make sure I understood the procedures I would undergo, and they were able to take care of most of the work needed in one afternoon (which is convenient if taking time off from work is like pulling teeth). Moreso, the payment coordinator sat down with me to discuss payment before we got started, so I knew exactly what to expect prior to undergoing these procedures. I don't go usually out of my way to see a dentist, but I've found my primary dentist here. You just might too.

Loved how quick I was able to get in! New Patient exam and cleaning .... WITH BRACES! Dr. Luera…read morewent to town scrubbing off the stains from my teeth and even told me about special flossers that are life savers! She noticed my ancient fillings were starting to crumble (they looked like new cavities from the indentations and staining) and was able to get me in at the end of the week to have them all re-filled (3)! It was painless and quick. Wonderful staff and Dr.! Highly recommend!

This is the worst so called dentist I've ever been to. They have the receptionist also doing the…read morexrays and blood pressure testing that says it all about the low budget they have there. The girl taking the xrays in the mouth was inconsiderate of how painful it was and the "dentist" Luera is very disrespectful and unprofessional lacked human decency to be judging what I did before with other dentists, talked down at me about getting work done in Juarez and had no compassion to help me just said I had to go to another specialist. I couldn't believe that she's a so called dentist trying to lecture me on what I did or didn't do before when that's the whole point why I'm trying to find a solution but all she gave was a petty face and acted like she thinks she's better than other dentists to be judgemental. I would strongly advise to not go here, don't waste your time or money no matter how cheap they are to give coupons through the mail for $100 that shows how poorly they work and how desperate they are to not go out of business. As a dentist u should have more respect for everyone's dental health regardless of whatever choices they made in the past. Plus Luera was extremely harsh when examining my teeth that my back tooth ended up cracking from the lack of professionalism she has. Thank God I found a better professional dentist who has helped me. DO NOT GO HERE!

Same complaint as others. Dental hygienist giving…read morecondescending comments about my teeth after I had explained why they looked as they did and told her how insecure I was about them as I am on medications and have health issues that directly affect my teeth. Staff who is sending out text should work on their customer service skills. She expected me to leave school to be able to pay full amount before my appointment then changed it to $50 deposit but the last time I payed for a crown they charged me the day of! Save your money for a dental office with manners I would've paid it by the end of today if they would've just extended the deadline today but she just wanted to reschedule me even after I've been getting messages of available appointments. Not worth it if every interaction is passive aggressive and rude.

I spent more then 4 months to have my dentures reason Dental is the worst in the entire El Paso…read moreTx the Dental lab is more the worst the receptionist Mireya is rude ignorant so my experience with Divine dental at Mesa street in El Paso Tx is more then worst in dentures