If I could give them zero stars I would! My foot doctor referred me to this group for foot orthotics. I was contacted by the Saunders office staff before leaving my foot doctor's office and told my insurance would not cover the orthotics because "they never do". They are listed as a In-Network provider with my insurance (Anthem Blue Cross Blue Shield). After multiple calls between my insurance representatives, myself and the office staff at Saunders, I was told I would have to pay for the orthotics out of pocket and get reimbursed myself from the insurance company so I made an appointment. However, 2 hours before my appointment, Mr. Saunders called me to again go over the insurance issue, stating that my insurance did not cover the orthotics. He stated that I needed to have my insurance company provide him with written proof that the orthotics were covered. He instructed me to go ahead and come to my appointment. A representative from my insurance company contacted the owner (Brett Saunders) prior to my appointment and explained that I was covered and was "allowed two Orthotics per year regardless of diagnosis" and sent him the written proof of the coverage but he insisted he wanted more proof. I even offered to pay up front and get reimbursed myself but because it would still go through my insurance he would not accept my payment. I drove 14 miles to my appointment to only be told again that I would need to make another appointment so that he could get written proof of my coverage (which as I stated, he already had). Not only have I wasted a great deal of my time and the money on gas, I also am still out my much needed orthotics and will be further delayed in getting them. I assume since orthotics aren't a big priced item like prosthetics, etc. Mr. Saunders didn't want to bother with me. read more