Hello, my name is Troy Tomczak. I recently had the extreme displeasure of visiting , avante at…read moreocala. I was brought in by hospital transportation for rehab ! The entire facility smelled of urine, feces, feer and death! Upon reaching the room tgey attempted to assign to me , there was a large mess on the floor , in the entrance to my room ! One of the staff said. I told them to clean that up earlier, now what does that look like ! Being on a gurney , I couldn't see so I said , tell me what does it look like ? No one answered. My friend later told me there was what appeared to be blood and urine on the floor. The room was about 80 degrees and looked like it was furnished in 1975. Also in my room was what looked like someone in a bed with several blankets that may or may not have been alive. I saw no movement or anything spoken from this victim of avante. Needless to say , my visit was extremely short . On the way out the staff actually tried to bribe me with a hamburger to stay ! I would not bring my goldfish to this facility. I was very disturbed with this facility.

worst place ever for care you must be dropped off on a desert island. You have to ask for…read moreeverything nobody does anything on their own to help you how is that care you have to ask for water you wait you have to ask for C PAP water you have to ask to get washed do you have to ask to get your bed changed? Shouldn't that be part of their job? How are you supposed to sleep in a room with a neighbor that has oxygen machine on 24 seven talks in his sleep and awake burps out loud like he's in a bar wants the window open to make it like a sauna so you'll be sweating. How is that? Any care?

I was planning on staying there for about 3 weeks ,to recover from surgery . After 2 days I would…read morehave crawled out ! Yes , I will say the place was clean , but staff for the most part , was lazy and uncommunicative. I did not receive the meds I was supposed to have . In one case the dose was wrong . I wouldn't feed the food to a dog . ( tiny portions and nasty) . I was able to get a ride out of there and left after 2 days. I would not recommend this place to anyone . Repeated phone calls to try to straighten out problems got no response . It was only after I said I was leaving , that people came to make excuses for the lack of service and bad attitudes . March , 2023

I would not recommend this place the care is very poor, my sister went down hill fast in 3 months!…read more moved her out !

What a shame!!! First of all it took over a month to get anyone to call me back on a referral from…read morea surgery. Then I get a very rude Jamie and Helen on the phone who hang up on you because they "are too busy " and have "such a long list of people they have to call". I explained that a new surgeon has told me I'm supposed to be in a boot and asked if they could contact that provider to see if he thinks I should be doing therapy. I was told NO that's my job! I was seen by a telehealth physical therapist over a week ago on Monday and was told that I would get a call by Thursday letting me know if they were authorized to treat me. I called on Thursday and left a message called on Friday. Left a message called on Monday left a message and now it's Tuesday And this snarky lady has the audacity to tell me that she's too busy to contact a doctor to find out if I should be doing this type of therapy and then I'm hung up on? I already have a message left for their supervisor Jackie and I would definitely not recommend this place based on the snotty and rude unprofessional girls that answer the phone and can't do their jobs

The physical therapist and physical therapy assistants at this practice helped me to get my life…read moreback after an injury. Louie Lee is an expert in his field and Sheri, James and Jerry are top notch professionals that are very knowledgeable and caring and really made a huge impact during my recovery. I would highly recommend this practice!

I went into Encompass rehab in The Villages after extensive surgery. I was "out of it" but I did…read morenot have to worry because I was well taken care of. I could not endorse a medical and management staff enough. I never had to wait for medical care when requested. They always had a good disposition and made me feel like I was always safe and had the best medical care possible.

I will say this - the therapists who are on staff are terrific, patient, caring, professional, and…read moreknow what they are doing. Occupational, Speech and Physical - I'd give these people 5 stars. Yet, as an overall rehab facility this place is a nightmare of miscommunication and ineptness. I could not even begin to count the amount of times they could not find the special meds my mom needed to take each day, the amount of times it took forever for a nurse or staff member to attend to her when needed, the staff doctors who had no clue what her specialist and prime physician at the Mayo Clinic ordered for her treatment, the times they screwed up her special dietary meals, the amount of times we had to rush over there to get things straightened out, it goes on and on. Also, be aware if your loved one is here on a weekend as it seems they are extra slow, and the food is cold garbage which I wouldn't even feed a stray dog. Yes, it was that bad and many times my mom hardly ate. As she was there due to a rare heart and lung condition keeping up her strength was imperative. We had many arguments with the weekend staff heads while here as we had it and were fed up with the excuses. It just seemed like it was a bother to ask for things that were more than normal. Weekdays were a bit better but not as bad as the weekend shift it seemed. Think twice about sending a family member or loved one to this facility. Think three times and do some research as there are other rehab facilities in Ocala and the surrounding area to consider. If my mom has a relapse and needs rehab again we would never send her here again. I'm glad she is out of this crap show of a place now doing better and has home care.

Simply excellent care and outstanding organization at every turn. My husband has been in two other…read morefaciliites and therefore I can speak from experience. The staff is personable, those in charge are forthcoming and attentive. I'm still truly amazed and pleased at the reception and care given us every step of the way.

Would highly recommend Ocala Oaks Rehab Center for anyone who has a relative on hospice for their…read morerespite care. Not only did they take care of my family member, it was like being on vacation and gave me a much needed break, as they never called me concerning my family member the whole time. How confident is that!!

I had the privilege to tour Palm Garden of Ocala and speak with multiple residents and staff. I was…read morefloored with not only the professionalism, but the kindheartedness and cheerfulness of the staff! When I spoke with the residents, they were unanimous in they're praise for the staff. Many stating that they consider the staff to be family, as that's how they get treated. The facilities were also impressive, from the rooms to the equipment available. I could not think of a better place to help help my own family, if and when the need arises. Palm Garden of Ocala, you owe it to yourself, and your family, to check them out!

This place may look polished on the surface but what I witnessed was anything but caring. My mother…read morewas admitted and within one day she was hysterical, crying, confused, and left without basic care. She returned to the ER in the middle of the night. And for six hours the next day, I never saw her assigned nurse. When I finally identified her, she was sitting behind a computer, smug and dismissive. She never delivered the medication my mother needed to help. Staff acted like they were above accountability, cold, oblivious, and completely unconcerned with any cries for help. I repeatedly voiced concerns about my mother's physical and mental state and they were ignored. Her decline was visible and urgent, yet staff acted as if nothing was wrong. I even had my friend come down to help me advocate for her because the situation was so alarming and I wasn't being heard. While my mother was in visible distress, I was approached by a woman who asked a series of questions, including how my mother voted. When I said I didn't know she continued to press me about it. They even made an alarming attempt to politicize and profile her. This was deeply disturbing and completely irrelevant to her care. When I returned to retrieve her belongings, no one knew where they were. It was a total circus. The man helping me look said they already had someone in her bed and her belongings were gone. It took over an hour to find her belongings. I truly believe that if I hadn't intervened my mother's life would have been at risk. She likely would have never made it out of the Palm Garden of Hell. Zero Stars!!!!!

I was at this place for 31 days in 2019, so my experience is a few years old. I decided to go to…read moreThe Guest House because of the success I'd had after my other experiences at The Refuge, the first treatment center Judy Crane opened in 2006 or so. I had layers and layers of trauma and no family support, so each stay worked on a deeper layer of stuff that was increasingly more painful. Judy Crane's trauma treatment model is unmatched and unparalleled in terms of effectiveness and outcome. I see so many reviews on here where people complain that they felt worse or left unsettled and committed suicide, and I'm sure that's all true. That is the problem with experiencing trauma, especially at an early age - you don't remember what happened to you, but your body does. You leave thinking you've done all of your work, or you'll somehow magically feel better if you leave. Trauma doesn't work that way. You can't put a timeline or deadline on how long it takes - they recommend 90 days because it takes nearly 30 just to acclimate yourself to the program and learn an entirely different way of living, especially if you had substance or process addictions. This place asks for a lot of money because it costs a lot of money to treat mental health issues. The mental healthcare system is so broken in this country that good care for trauma or addiction must be paid out of pocket. A single facility like The Guest House or even larger corporate places can't take advantage of economies of scale because people often have to fight their insurance companies just to get coverage for 3-4 weeks of residential treatment, and there's rarely much consistency, so this level of care at a place that will actually help becomes a luxury. I had to cut my stay there by 2-4 weeks due to insurance dropping my authorization after only 10 days. My plan is to sue them...if I ever get around to it. I did feel that money talks a little too much at this place, but it talks a whole lot more anywhere else, and it's not difficult to see why if you understand our broken mental health system. It is broken as I've stated many times in this review. I did feel that some staff, particularly senior management, didn't always make the right choices for me, but in the vast majority of cases, I believe that they did. I also think they remembered 'the Old me' from The Refuge which wasn't great because I much more difficult and 'broken' back then. They also knew that I know their treatment model and staff well, so I had no problem advocating for what I needed. 6 months after leaving this place too early but continuing the work I started there, I was the happiest I've ever been. I felt I could finally move on with my life. I felt hope that I'd find a relationship and have inner peace for the first time I ever, and I do. My advice to anyone who needs treatment for trauma would be this: go there sober. Do not waste your time or money in detox there. It's quite cushy, but if you don't have unlimited funds, detox anywhere that is medically assisted. If you can, start your trauma work in outpatient therapy before you arrive (if you have a clue as to what you need to work on.) You'll be more productive with your time there or at least feel more ready to work. Do not expect your first or second time to be your last time in treatment. Trauma is usually not single-event and is often layered, especially when it started in childhood. It will take months but maybe even a few years before you've dealt with the major things (8 years total for me.) Do not be discouraged by clients who don't take it seriously or get more attention because they've pre-paid for 3 or 6 months. You will get out of it what you put into it, and you can't lose the progress, even if you do relapse. I had 18 months between my first and second time at The Refuge and 3 years and 9 months between my second time at The Refuge and The Guest House because as I moved through different stages of my life, different things were triggered. On a less serious note, Tom is cool and amazing, and you want Angela, Nadja, or Tom as your therapist. Kelly, the head House Manager (called an OG there) is amazing too. Debi will take excellent care of you, and Dustin is an amazing cook which is comforting and consistent after a tough day in therapy. Dr. Davies is the bomb, and the psychiatrist will mostly leave you alone unless you need lots of meds. If you've been to treatment before, amazing is probably the word you'll use to describe everything. Good luck

Recently, I was having issues w/ Judy Crane's former staff member, previously my therapist…read more Context: Judy is the owner of The Guest House and prior to that The Refuge. I directed my concern to Judy b/c I formed a relationship with this person under Judy's supervision. I also thought Judy was related through a business partnership. Judy said she was no longer affiliated with this person and she fired her years ago over conduct. That info helped me gain context around something I was struggling to understand. I tried to figure out who the right person to address my concern was, discovering my former therapist never had a license. I tried contacting whoever issued her the "C.T.T." letters attached to her name, only to be led back to Judy Crane's Spirit2Spirit certification program. Contradicting herself, it appeared as if this person was certified/endorsed by Judy as a trauma therapist. Confused, I redirected back to Judy via formal complaint. Judy again denied affiliation w/ this person claiming she wasn't certified by her. She didn't show any concern over someone misusing her credentials & she didn't indicate actions would be taken to prevent it. Judy glossed over my complaint, telling me she loved me & that I was resilient, explaining she didn't have the capacity to address the issue due to personal circumstances. That response left me frustrated. Under Judy's supervision, my former therapist crossed boundaries & exploited my trauma history. Despite being aware of it, Judy failed to protect me. Judy allowed this person's kids on property ignoring that I was being asked to watch them. Meanwhile, I was doing intensive trauma work with their mom. It seemed innocent, but looking back I see the problem and how it gradually developed into more serious issues as that dynamic was continued through aftercare. I can't discern when the therapeutic relationship ended b/c my therapist made it seem like watching her kids was a form of therapy. She intertwined her personal life & children directly into my trauma processing, creating an entirely new layer of anxiety, dependency, and emotional confusion, while I struggled with increased panic attacks, agoraphobia, OCD and depression. Verbal & mental abuse, blatant violations of my confidentiality, constant criticisms, casual put-downs, unsolicited comments about my sexual orientation, offensive comments about my gender identity: all things I endured as a client and afterwards while this person remained in my life. Time passed while I failed to connect dots between how she treated me & what was going on with me internally. I struggled while she relied on me to protect her kids, monitor online safety; even inserting me into the middle of physically dangerous situations. This person's conduct more recently escalated into things that felt more manipulative, malicious, or calculating. Attempts to stand up for myself were framed as "being mean" while she obfuscated things, leaving me feeling so gaslit that I called Judy. Not long after, I disengaged from this person & her family entirely. I'm being conservative in what I say here. I don't appreciate feeling like I had to resort to sharing my private experiences online in order to have a voice in this matter. In my view, "Certified Trauma Therapist" implies "qualified to provide therapy" and "is a safe person during crisis or trauma". It's still unclear why this person was posturing herself w/ Judy's credentials all this time; she visually appears to be the subject of Judy's supervision. I'm unclear & concerned about this person harming others and creating damage in their lives the way she did to mine. Attempting to acknowledge the situation with Judy seems reasonable and appropriate. This experience impacted me in a significant way; it feels like something was stolen from me that I can't fully put into words. If Judy ever decides to do the right thing by finally giving this issue the attention it deserves, she knows how to contact me.

This program changed our child's life. His teachers couldn't identify the problem and let my son…read morestruggle year after year. Hearing Dr. Conway speak (or, for you, watching his Ted Talk) was enough to convince me his evidence-based method could help my son overcome his speach issues and dyslexia. I'm so grateful. I wish every parent, teacher, administrator, grand parent and child advocate knew about this program. My rating isn't just 5 stars -- it's 5 hearts for the gratitude we feel.

22 years ago my daughter ( age 7 at the time) was remediated for dyslexia, add and dysgraphia at…read morethe Morris Center! On the way home she said "Thank you, Mommy!" I asked her if the Morris Center had helped. She replied, " Oh, yes! Before the Morris Center, my mind was mush!" She is now a successful manager with a leading retail company, haa an MBA and owns her own home at age 29! I strongly recommend the Morris Center to all parents whose children struggle with reading. It is worth every penny!

By far the best massage place I have ever been. Came in on a Sunday to do a couples massage and…read morethey were able to accommodate us as a walk-in. Never had such amazing pressure and tension relief. The ladies are so nice and welcoming I felt extremely comfortable. Please don't go to massage envy or hand and stone GO HERE! Affordable and just a great experience.

Very out of touch with our culture and how to behave professionally. This place was good when Lily…read moreand May ran it professionally and gave great massages. I went regularly for about five years. Gina was also a good therapist too. Now it's ran by other people and I had a bad massage from a younger Asian girl who was reckless and kept hurting me with her incorrectly done stretches and walking on my spine and lower back which are dangerous areas. I kept saying "ouch" but she only would laugh whenever I said "oww" then when I was paying she had a spoiled brat fit with many upset facial expressions cause I only tipped $25 on the $120 bill plus they charge $5 extra for using any card. They prefer cash which only shows further how out of touch they are by putting a target on themselves to get robbed for encouraging cash in their business. They have their tips set to choose on their payment display starting at 30% then 35% then 40% and the young unprofessional girl kept telling me in very broken English that I'm supposed to choose from those tips, not choose to customize my own tip and she had the audacity to keep reversing the screen back from my custom tip to the 30% that she insisted! The middle aged Asian woman who was there came over to see what all the fuss was about from the younger girl and the middle age woman was more reasonable and allowed me to leave my own custom tip. The younger girl should be glad that I paid the $25 tip for her bad work